In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:30 EST
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Accounts and Email Operational
Active Directory   Operational
Alumni Email   Operational
Directory Services   Operational
Email Alias   Operational
Grouper   Operational
Kerberos   Operational
Mail Transport and Routing   Operational
NetID   Operational
OneLink   Operational
Self Service Tools   Operational
Service Desk Utilities   Operational
Shibboleth   Operational
Sponsored Guest Tool   Operational
Collaboration and Communication Operational
911 Calls   Operational
Call Center Services   Operational
Call Recording   Operational
Campus Vision   Operational
Duke Box   Operational
Digital Signage   Operational
DukeWiki   Operational
Electronic Fax   Operational
Emergency Notifications   Operational
Jabber   Operational
Office 365   Operational
OneDrive For Business   Operational
Phone Services   Operational
Phone, Web, and Video Conferencing   Operational
Qualtrics   Operational
Scholars@Duke   Operational
SharePoint   Operational
Sympa   Operational
Voice Mail   Operational
DukeCard Operational
DukeCard   Operational
Endpoint Management Operational
BigFix   Operational
Casper   Operational
SCCM   Operational
Information Systems and Automation Operational
API Healthcare   Operational
ImageNow   Operational
PeopleSoft   Operational
Research Computing   Operational
SAP   Operational
Duke@Work Portal   Operational
Tableau   Operational
Network Operational
Core Network   Operational
Data Center Network   Operational
DukeBlue   Operational
eduRoam   Operational
Network Registration   Operational
Public Internet   Operational
VPN   Operational
Other Operational
Other   Operational
Printing and Labs Operational
ePrint   Operational
Gitlab   Operational
3DprinterOS   Operational
Security Operational
LastPass   Operational
Multi-Factor Authentication   Operational
Network Firewall   Operational
Phishing Alert   Operational
Security Alert   Operational
Teaching and Learning Tools Operational
Coursera   Operational
DukeCapture   Operational
Lynda.com   Operational
Sakai   Operational
Software License Management   Operational
Toolkits   Operational
Warpwire   Operational
Virtualization and Storage Operational
Database Hosting and Administration   Operational
Data Storage   Operational
Load Balancing   Operational
NAS   Operational
TSM Backup   Operational
Virtual Server Hosting   Operational
Web and Applications Operational
Duke Today   Operational
Main Duke Website (www.duke.edu)   Operational
MyDuke   Operational
Sites@Duke (Wordpress)   Operational
Wireless and Wired Connectivity Operational
West Campus Buildings   Operational
Central Campus Buildings   Operational
East Campus Buildings   Operational
Remote/Off Campus Buildings   Operational
West Campus Residence Halls   Operational
Central Campus Residence Halls   Operational
East Campus Residence Halls   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless and wired connectivity in the Sands Drive Parking Garage (1 Sands Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 08:46 EST
API Healthcare - Maintenance Nov 22, 01:00-06:00 EST
API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 14:18 EST
Crowell Dorms network connectivity will be unavailable for approximately 10 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network visit OIT's web page: https://oit.duke.edu/category/network
Posted on Nov 20, 09:56 EST
Wireless and wired connectivity in the Nasher Art Museum (2001 Campus Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 21, 07:25 EST
Wireless and wired connectivity in the East Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 21, 07:27 EST
Past Incidents
Nov 21, 2018
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 EST
Scheduled - OIT will be performing a software upgrade on the edge network equipment that provides the connection between campus and the internet . There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network visit OIT's web page: https://oit.duke.edu/category/network
Nov 19, 09:03 EST
Nov 20, 2018
Resolved - The vendor has monitored the service and can confirm that the issue with LastPass has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 17:11 EST
Monitoring - The vendor will continue to monitor the service but initial indications are that the issue with LastPass has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 14:55 EST
Identified - The vendor has confirmed a service issue with LastPass. Some users may experience issues logging into lastpass.com. However, offline mode should be working.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about LastPass visit OIT's web page: https://oit.duke.edu/what-we-do/applications/lastpass
Nov 20, 13:49 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:00 EST
Scheduled - Wireless and wired connectivity in the Keller Center - Fuqua School of Business (220 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 19, 07:23 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:30 EST
Scheduled - Wireless and wired connectivity in the Sanford School of Public Policy (201 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 10:39 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:30 EST
Scheduled - Wireless and wired connectivity in Rubenstein Hall (302 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 07:27 EST
Nov 19, 2018

No incidents reported.

Nov 18, 2018
Completed - The scheduled maintenance has been completed.
Nov 18, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:00 EST
Scheduled - The web applications listed below will be unavailable for approximately 2 hours during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 24, 10:28 EDT
Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - OIT has monitored the service and can confirm that the issue with SMS Paging has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 15:29 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SMS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 13:29 EST
Update - The vendor expects service to be restored on Friday afternoon. If your group relies on SMS for notifications please contact the OIT Service Desk (https://oit.duke.edu/help) for information about other notification options.
Nov 15, 08:43 EST
Update - The vendor is still working to restore service and there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 15, 07:51 EST
Update - The vendor is still working to restore service and there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 21:24 EST
Update - The vendor is still working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 16:22 EST
Update - The vendor is still working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 14:18 EST
Identified - OIT has confirmed a service issue with Spok SMS paging. Currently SMS pages are unavailable. Pages via the Spok Mobile app are still functioning. If your group relies on SMS notifications from ServiceNow we recommend that you monitor the group's ticketing queue.

The vendor is aware of the issue and is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 12:14 EST
Completed - The scheduled maintenance has been completed.
Nov 16, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:30 EST
Scheduled - Wireless and wired connectivity in the Wilson Recreation Center (330 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 15, 07:28 EST
Completed - The scheduled maintenance has been completed.
Nov 16, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:01 EST
Scheduled - Campus Vision will be unavailable for approximately 10 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Campus Vision visit OIT's web page: https://oit.duke.edu/what-we-do/applications/campusvision
Nov 15, 09:37 EST
Nov 15, 2018
Completed - The scheduled maintenance has been completed.
Nov 15, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 EST
Scheduled - Wireless and wired connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 07:11 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 EST
Scheduled - Telcom Data Center Network maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 10:15 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:00 EST
Scheduled - OIT will be performing a software upgrade on the edge network equipment that provides the connection between campus and the internet . There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network visit OIT's web page: https://oit.duke.edu/category/network
Nov 14, 11:52 EST
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 13:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 EST
Scheduled - Fitz-East Data Center Network maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 10:13 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 10:30 EST
Scheduled - Wireless and wired connectivity in the Keck Life Sciences Research Laboratory (101 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 10:19 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:30 EST
Scheduled - Wireless and wired connectivity in Environment Hall (9 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 10:17 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:30 EST
Scheduled - Wireless and wired connectivity in the Levine Science Research Center (LSRC) (308 Research Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 07:51 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 EST
Scheduled - Wireless and wired connectivity in the Brodhead Center (416 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 07:42 EST
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:30 EST
Scheduled - Duke Learning Management System (LMS) will be unavailable for approximately 5-10 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duke Learning Management System (LMS) visit OIT's web page: https://hr.duke.edu/training/learning-management-system
Nov 12, 13:36 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:00 EST
Scheduled - Wireless and wired connectivity in Cameron Indoor Stadium (115 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 07:24 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:30 EST
Scheduled - Wireless and wired connectivity in the Schwartz-Butters Athletic Center (306 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 07:23 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:31 EST
Scheduled - Wireless and wired connectivity in the Center for Athletic Excellence (107 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 07:21 EST
Nov 12, 2018
Resolved - OIT has monitored the service and can confirm that the issue with MFA via VoIP phones has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 12:49 EST
Monitoring - The issue with multi-factor authentication using VoIP phones has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 10:35 EST
Update - As a work around for MFA failures via VoIP phones OIT recommends that users set up MFA on their mobile device:

iOS: https://oit.duke.edu/help/articles/mfa-duo-mobile-setup-ios-device
Android: https://oit.duke.edu/help/articles/mfa-set-duo-android

NOTE: MFA via a mobile device is the preferred method to authenticate.

Another work around is to generate temporary passcodes:
https://oit.duke.edu/help/articles/mfa-generate-temporary-passcodes-multi-factor-authentication

If you have any questions or need assistance setting up your mobile device please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 09:06 EST
Identified - OIT has confirmed a service issue with multi-factor authentication via VoIP phones. OIT staff are in contact with the vendor but there is no estimate of when service will be restored.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about MFA visit OIT's web page: https://oit.duke.edu/help/articles/mfa-authenticating-duo
Nov 12, 08:31 EST
Investigating - OIT staff are currently investigating reports of service issues with Duo multi-factor authentication using VoIP phones. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 08:13 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:30 EST
Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 9, 08:36 EST
Nov 11, 2018
Resolved - This incident has been resolved.
Nov 11, 06:51 EST
Update - The switching infrastructure at Crowell (both the distribution and access layer switches) appear to be stable)
Nov 10, 23:07 EST
Update - OIT is aware of power issues at Crowell that have impacted network equipment and may be impacting wireless and wired connectivity. Network services will be restored once the power work has been completed.”
Nov 10, 23:06 EST
Update - We are continuing to monitor for any further issues.
Nov 10, 22:08 EST
Update - “OIT is aware of power issues at Crowell that have impacted network equipment and may be impacting wireless and wired connectivity. Network services will be restored once the power work has been completed.”
Nov 10, 21:59 EST
Monitoring - OIT is aware of power work being done at Cooper House which will affect network accessibility.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 10, 20:09 EST
Nov 10, 2018
Resolved - The internet issue was due to a power outage. Power has been restored and internet is available.
Nov 10, 19:23 EST
Investigating - OIT staff are currently investigating reports of network issues within Crowell Building. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 10, 19:18 EST
Resolved - The IT Security Office has received reports of email extortion attacks being circulated through the Duke community.

The latest email claims to have compromised a users device by way of a DDOS vulnerability in some Cisco ASAs (CVE-2018-0296 June 18). They then claim that the users device downloaded the malicious code upon connecting to the Duke network and they have been able to view all of their activity via VNC.

Visit security.duke.edu to view the phishing email.
Nov 10, 14:42 EST
Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 11:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:00 EST
Scheduled - Wireless and wired connectivity in the Library Service Center (5 Anson St) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 12:45 EST
Nov 8, 2018
Resolved - The issue with Virtual Server Hosting - VCM and Clockworks Impact has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 22:50 EST
Update - We are continuing to work on a fix for this issue.
Nov 8, 22:45 EST
Update - The virtual server hosting emergency maintenance has been extended to 10 pm.
Nov 8, 20:13 EST
Update - The virtual server hosting emergency maintenance has been extended to 6 pm.
Nov 8, 14:52 EST
Update - During the emergency maintenance if you need a virtual machine (VM) that is currently powered off to be powered back on please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 12:37 EST
Identified - OIT is conducting emergency maintenance on the virtual server hosting environment. During the emergency maintenance users will not be able to provision or manage virtual machines (VMs) via VCM or Clockworks, nor will they be able to manage already provisioned VMs.

OIT anticipates the emergency maintenance to be completed by 3 pm this afternoon.
Nov 8, 11:40 EST
Monitoring - The issue with Virtual Server Hosting appears to have been resolved. OIT teams will continue to monitor the situation.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 08:18 EST
Identified - There is an issue with the virtual hosting environment which impacts the provisioning and management of virtual machines (VMs). New VMs cannot be provisioned via VCM or Clockworks, nor can currently provisioned VMs be managed (powered on or off).

This issue does not impact other functions of already provisioned VMs.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about virtual machines visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 8, 07:56 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 13:30 EST
Scheduled - Wireless and wired connectivity in the Duke Lemur Center (350 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 08:40 EST
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 14:31 EST
Scheduled - Wireless and wired connectivity in the Nocturnal Lab Module (314 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 07:23 EST
Resolved - The issue with Virtual Server Hosting has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 13:54 EST
Update - New VM creation is unavailable via VCM and Clockworks, in addition to the previously posted issues with console access and VM edits.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Virtual Server Hosting visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 6, 14:05 EST
Identified - Console access and VM edits are currently unavailable through vSphere and Clockworks.

This issue does not impact other functions of already provisioned VMs.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Virtual Server Hosting visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 6, 11:02 EST
Completed - The scheduled maintenance has been completed.
Nov 7, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:30 EST
Scheduled - Wireless and wired connectivity in the Westbrook Building (403 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 5, 08:10 EST
Completed - The scheduled maintenance has been completed.
Nov 7, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:30 EST
Scheduled - Wireless and wired connectivity in the Perkins Library (411 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 2, 07:28 EDT
Resolved - The issue with the virtual server hosting environment in the Telcom data center has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 08:17 EST
Identified - OIT has confirmed that there are issues with multiple physical servers in the Telcom data center impacting virtual servers hosted in that data center.

If you have questions about which virtual servers are impacted please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 07:59 EST
Investigating - OIT is investigating an issue with one of the physical servers used to host virtual servers in the Telcom data center. This issue maybe impacting a number of virtual servers.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about virtual server hosting visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 7, 07:34 EST