Duke IT Status

SAP Systems - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 03:00 EDT

Scheduled - SAP Systems have maintenance scheduled. All systems will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap

Exchange Online - Possible Service Issue

Investigating - OIT staff are currently investigating reports from users who are unable to reply to, or forward email in Outlook on the Web (OWA). We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
May 7, 15:46 EDT

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Degraded Performance

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Office 365 Degraded Performance

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Under Maintenance

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

Research Computing Operational

SAP Under Maintenance

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Kits Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Various Locations - Network Maintenance May 11, 06:00-07:30 EDT

The locations listed below have Network maintenance scheduled. There may be a very brief 5-10 second loss of network connectivity during the maintenance window.

Jordan
Social Psychology
Social Sciences
PG10
PG9
Old Chemistry
Westbrook
Bevan

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:25 EDT

VPN - Maintenance May 11, 10:03 - May 13, 21:03 EDT

VPN maintenance has been scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn
Posted on May 5, 10:05 EDT

Various Locations - Network Maintenance May 13, 06:00-07:30 EDT

The locations listed below have Network maintenance scheduled. There may be a very brief 5-10 second loss of network connectivity during the maintenance window.

Nanaline
Langford
West Union
Perkins
Golden Drive
PG1
402 & 406 Oregon Street
Childcare
Forest History

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:27 EDT

Network Firewall - Maintenance May 18, 19:00-21:00 EDT

Network Firewall maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Posted on Apr 28, 10:28 EDT

API Healthcare - Maintenance May 20, 01:00-06:00 EDT

API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:14 EDT

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance May 23, 05:30-07:00 EDT

The web applications listed below will be unavailable during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:18 EDT

Network Firewall - Maintenance May 25, 19:00-21:00 EDT

Past Incidents

May 8, 2021

Unresolved incident: SAP Systems - Maintenance.

May 7, 2021

Adobe Cloud Applications and Services - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Adobe Cloud Applications and Services has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 7, 05:55 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Adobe Cloud Applications and Services has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk: https://oit.duke.edu/help
May 6, 18:37 EDT

Investigating - OIT staff are currently investigating reports of service issues with Adobe Cloud Applications and Services. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about The Adobe Cloud Applications and Services, please visit the Adobe System Status page: https://status.adobe.com/
May 6, 17:17 EDT

May 6, 2021

May 5, 2021

No incidents reported.

May 4, 2021

NAS - Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 13:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 EDT

Scheduled - NAS maintenance has been scheduled for the hosts listed below:

•oit-nas-nb01
•oit-nas-nb11
•secure-nas-tel11
•oit-arch-tel11

Some users may experience an outage lasting approximately 5-10 minutes during the maintenance window. During this time, impacted users will be unable to access their SMB shares and or NFS exports from the NAS hosts listed above.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Apr 28, 10:23 EDT

May 3, 2021

No incidents reported.

May 2, 2021

Sakai - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Sakai has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 2, 20:48 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Sakai has been resolved. The errors no longer appear when entering grades.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
May 2, 18:48 EDT

Investigating - OIT staff are currently investigating reports of service issues with submitting grades via Sakai. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 2, 13:56 EDT

Self Service Tools - Maintenance

Completed - The scheduled maintenance has been completed.
May 2, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 EDT

Scheduled - Self Service Tools will be unavailable for approximately 2 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Apr 28, 10:20 EDT

May 1, 2021

No incidents reported.

Apr 30, 2021

DukeWiki - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 18:01 EDT

Scheduled - DukeWiki will be unavailable for approximately 1 hour during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Apr 28, 10:19 EDT

Outbound Phone Calls - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with outbound phone calls to Verizon numbers has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 30, 15:25 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with outbound phone calls to Verizon numbers has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 30, 14:07 EDT

Identified - OIT has confirmed a service issue with outbound phone calls to Verizon numbers.

OIT staff have an open ticket with the provider and hope to have a workaround or solution in place soon.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about phone services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Apr 30, 11:14 EDT

VPN (Library Resources Only) - Confirmed Service Issue

Resolved - OIT is working on a long term solution to this recurring issue.
Apr 30, 11:58 EDT

Update - OIT staff are still investigating options on how to address this issue.
Apr 16, 13:57 EDT

Identified - OIT has confirmed a service issue with the VPN 'Library Resources Only' option. Users connected to the 'Library Resources Only' VPN who visit www.google.com are directed to the Google site in Hong Kong.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn
Apr 13, 11:07 EDT

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

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