MS Bookings - Confirmed Service Issue
Update - Microsoft is still working to restore service but there is no estimated time to resolution.
May 29, 2026 - 14:29 EDT
Identified - OIT has confirmed a service issue with MS Bookings. Published Microsoft Bookings links are returning as invalid when users attempt to access them. If you experience this issue, locate the event type, click the three dots next to the share icon, and select duplicate. The duplicate link has worked for some users.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about MS Bookings visit OIT's web page: https://oit.duke.edu/help/articles/kb0031685/
May 28, 2026 - 14:43 EDT

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Scheduled Maintenance

Self Service Tools - Maintenance May 31, 2026 00:00-02:00 EDT

OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web-selfservice.oit.duke.edu/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Posted on May 13, 2026 - 10:15 EDT

Core Network - Scheduled Maintenance Jun 2, 2026 22:00 - Jun 3, 2026 03:00 EDT

OIT has scheduled maintenance for the Core Network. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the Core Network visit OIT's web page: https://oit.duke.edu/services-tools/networks-connectivity/
Posted on May 27, 2026 - 10:14 EDT
May 30, 2026

No incidents reported today.

May 29, 2026

Unresolved incident: MS Bookings - Confirmed Service Issue.

May 28, 2026
May 27, 2026
Network Firewall - Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:01 EDT
Scheduled - OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
May 27, 10:10 EDT
Cisco Jabber - Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:00 EDT
Scheduled - OIT has scheduled maintenance for Cisco Jabber. Some users may be signed out of Jabber during the maintenance window and will need to sign back in. Restarting the Jabber client may be necessary if users experience any issues with Chat Rooms.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
May 27, 10:09 EDT
Rubrik Backup - Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 11:00 EDT
Scheduled - Rubrik has maintenance scheduled. Backups and restores of backups will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
May 27, 10:07 EDT
SSL Certificate Issuance - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with SSL certificate issuance has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 27, 13:55 EDT
Monitoring - OIT will continue to monitor the service, but initial testing suggests that the issue affecting SSL certificate requests and issuance has been resolved. Certificate requests can now be successfully processed through both the Sectigo Certificate Manager and Locksmith.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 27, 11:17 EDT
Update - OIT has implemented a workaround that allows SSL certificate requests to be processed through Locksmith. However, SSL certificates still cannot be issued via the Sectigo Certificate Manager. Sectigo is actively working on a resolution but has not provided an updated timeframe.
May 27, 10:32 EDT
Update - SSL certificate requests remain unavailable through the Sectigo Certificate Manager and Locksmith. OIT expects to receive an update from Sectigo later today.
May 27, 07:19 EDT
Update - Unfortunately, the issue affecting SSL certificate issuance through both the Sectigo Certificate Manager and Locksmith persists. Sectigo has not provided an estimated time for resolution.
May 26, 19:47 EDT
Update - Sectigo continues to work on service restoration; however, there is still no estimated time for resolution. Due to this continuing issue, SSL certificate issuance remains unavailable through both the Sectigo Certificate Manager and Locksmith.
May 26, 14:09 EDT
Update - Sectigo is actively working to restore service; however, no estimated time for resolution has been provided. Due to this issue, SSL certificate issuance remains unavailable through both the Sectigo Certificate Manager and Locksmith.
May 26, 10:28 EDT
Identified - OIT has identified a service issue impacting SSL certificate issuance. Requests are currently failing through both the Sectigo Certificate Manager web interface and Locksmith, including ACME-based issuance.

A support case has been opened with Sectigo; however, an estimated time to resolution is not yet available.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about SSL certificates visit OIT's web page: https://oit.duke.edu/service/ssl-certificate/
May 26, 07:59 EDT
May 26, 2026
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026
Tableau, Perceptive Content (ImageNow), and Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 05:00 EDT
Scheduled - OIT has scheduled maintenance for Tableau, Perceptive Content (ImageNow), and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/

For more information about Tableau visit OIT's web page: https://sissoffice.duke.edu/tableau/
May 22, 08:03 EDT
May 22, 2026
OIT Managed Print Server - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with OIT Managed Print Server has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 22, 11:26 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OIT Managed Print Server has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 21, 17:50 EDT
Identified - OIT has confirmed a service issue with The OIT Managed Print Server. The OIT Managed Print Server is currently experiencing stability issues due to print driver conflicts. Any departmental printers that utilize this print server will be unable to print until the issue is resolved. This does not affect ePrint.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 21, 13:47 EDT
May 21, 2026
Cisco Jabber - Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 19:00 EDT
Scheduled - OIT has scheduled maintenance for Cisco Jabber. Users will be able to access normal, one-to-one chat functions but group chat functions will be unavailable. Ad hoc group chats will be able to be created and used if necessary.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
May 13, 10:12 EDT
API Healthcare - Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 EDT
Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance, but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 29, 10:28 EDT
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026
Hyper-V - Confirmed Service Issue
Resolved - OIT has continued monitoring the service and confirms that the Hyper‑V virtual server hosting environment is stable, with no additional issues observed.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 18, 10:44 EDT
Update - OIT continues to monitor the Hyper-V environment to ensure stability. No additional service-impacting incidents have been reported since yesterday.
May 15, 12:04 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with HyperV has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 14, 15:49 EDT
Identified - OIT has confirmed a service issue with HyperV. Another issue has occurred and users may not be able to access HyperV machines in the Telcom data center.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 14, 14:13 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with HyperV has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 14, 13:10 EDT
Identified - OIT has confirmed a service issue with HyperV. Users might not be able to access the Hyper-V machines in the Telcom data center.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 14, 10:42 EDT
May 17, 2026
DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:30 EDT
Scheduled - OIT has scheduled maintenance for the web applications listed below. They will be unavailable during the maintenance window.

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
May 13, 10:11 EDT
May 16, 2026
Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - OIT has scheduled maintenance for PeopleSoft Campus Solutions (Dukehub). Dukehub will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/
May 13, 10:08 EDT
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