All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
SCCM Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Certificate Issuance Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network - Maintenance Aug 11, 21:00-21:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:47 EDT
Scheduled - Core network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:31 EDT
Data Center Network - Maintenance Aug 12, 21:00-21:45 EDT
Data Center Network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Aug 5, 10:26 EDT
Core Network - Maintenance Aug 13, 05:00-05:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:47 EDT
Scheduled - Core network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:33 EDT
Past Incidents
Aug 8, 2020

No incidents reported today.

Aug 7, 2020

No incidents reported.

Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 21:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 EDT
Scheduled - Data Center Network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:39 EDT
Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 21:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 EDT
Scheduled - Data Center Network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Aug 5, 10:24 EDT
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 21:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 EDT
Scheduled - Data Center Network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:35 EDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020
Completed - The scheduled maintenance has been completed.
Aug 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 EDT
Scheduled - The web applications listed below will be unavailable for approximately 2 hours during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 22, 10:29 EDT
Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 22:00 EDT
Scheduled - ServiceNow will be unavailable for a few minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ServiceNow visit OIT's web page: https://oit.duke.edu/what-we-do/applications/servicenow
Jul 30, 11:00 EDT
Jul 31, 2020

No incidents reported.

Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:01 EDT
Scheduled - NAS maintenance has been scheduled for the hosts listed below:

•oit-nas-fe01
•oit-nas-fe02
•oit-nas-fe05
•oit-nas-fe11
•oit-nas-fe10
•cx4-fe-nas01
•ssri-nas-fe11
•homedir.oit.duke.edu
•secure-nas-fe11
•oit-arch-fe11
•secure-nas-fe01
•ssri-nas-fe01
•tts-nas.oit.duke.edu

Some users may experience an outage lasting approximately 5-10 minutes during the maintenance window. During this time, impacted users will be unable to access their SMB shares and or NFS exports from the NAS hosts listed above.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Jul 29, 10:07 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 05:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 05:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:46 EDT
Scheduled - Core network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:29 EDT
Jul 29, 2020
Jul 28, 2020
Completed - The scheduled maintenance has been completed.
Jul 28, 05:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:46 EDT
Scheduled - Core network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:27 EDT
Jul 27, 2020
Resolved - OIT has monitored the service and can confirm that the issue with NFS exports has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 27, 09:07 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with NFS exports has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jul 27, 07:12 EDT
Update - OIT continues to work on a remediation for this issue which was caused by a recent load balancer security patch impacting NFSv3 mounts on Linux hosts. An update to the NFS protocol will be applied on all OIT managed Linux servers during the standard patching schedule over the next week. Additionally, OIT is working with the load balancer vendor on an updated patch.
Jul 15, 18:54 EDT
Update - This issue is not impacting individual or group NAS share access. The impact is specific to hosts and virtual machines behind the F5 load balancers attempting to connect to NFS exports.

OIT staff are still working to restore service but there is no estimated time to resolution.
Jul 14, 09:23 EDT
Identified - OIT has confirmed a service issue with NFS connections to NAS shares. Users may experience issues connecting to personal and departmental drives hosted on the NAS.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 13, 12:10 EDT
Investigating - OIT staff are currently investigating reports of service issues with NFS connections to NAS shares. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
Jul 13, 11:46 EDT
Jul 26, 2020
Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:01 EDT
Scheduled - Self Service Tools will be unavailable for approximately 2 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Jul 22, 10:26 EDT
Jul 25, 2020
Completed - The scheduled maintenance has been completed.
Jul 25, 23:59 EDT
Update - The Office 365 maintenance has been completed.

If you experience any service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 25, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:59 EDT
Scheduled - Office 365 has maintenance scheduled. Access to Microsoft's Office 365 services, including email, MS Teams, Bookings, and the Azure portal, may be temporarily impacted and unavailable anytime within the 24-hour window, however no individual user should be impacted for more than 4 hours.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jul 15, 11:01 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 EDT
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jul 22, 10:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 08:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:01 EDT
Scheduled - Due to planned Office 365 maintenance users may not be able to log into API Time and Attendance and Staff Scheduling because of a shared authentication method.

Anytime during the 24 hour planned maintenance window users may not be able to login but no individual user should be impacted for more than 4 hours.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Link to the Office 365 IT Alert: https://status.oit.duke.edu/incidents/2f3dpwwxdslm
Jul 24, 10:40 EDT