Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

Campus Vision Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Casper Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

Lynda.com Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

TSM Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:00 EDT

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 18, 07:17 EDT

Mar 20, 2019

NAS - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 EDT

Verifying - The NAS maintenance has been completed successfully. Please begin testing and notify the OIT Service Desk (919-684-2200) if any issues are discovered.
Mar 20, 15:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 EDT

Scheduled - NAS maintenance has been scheduled for the following hosts:
• cx4-fe-nas01.oit.duke.edu
• homedir.oit.duke.edu
• oit-arch-fe11.oit.duke.edu
• oit-nas-fe01.oit.duke.edu
• oit-nas-fe02.oit.duke.edu
• oit-nas-fe05.oit.duke.edu
• oit-nas-fe10.oit.duke.edu
• oit-nas-fe11.oit.duke.edu
• secure-nas-fe01.oit.duke.edu
• secure-nas-fe11.oit.duke.edu
• ssri-nas-fe01.oit.duke.edu
• ssri-nas-fe11.oit.duke.edu
• tts-nas.oit.duke.edu

NAS hosts NOT affected by this maintenance include:
• oit-nas-arch-*
• oit-nas-fe03.oit.duke.edu
• oit-nas-fe12.oit.duke.edu
• oit-nas-fe13.oit.duke.edu
• oit-nas-nb01.oit.duke.edu
• oit-nas-nb02.oit.duke.edu
• oit-nas-nb12.oit.duke.edu
• oit-nas-tel11.oit.duke.edu
• oit-nas-tsm-*

Users may experience brief interruptions in their ability to connect to NAS file systems during the 3 rolling reboots that are required.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Mar 13, 13:17 EDT

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Mar 20, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:30 EDT

Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 13, 09:23 EDT

Mar 18, 2019

No incidents reported.

Mar 17, 2019

Self Service Tools - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 17, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 EDT

Scheduled - Self Service Tools will be unavailable for approximately 4 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Mar 6, 10:56 EST

Mar 16, 2019

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 16, 14:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 EDT

Scheduled - The SISS PeopleSoft applications listed below will be unavailable from 6:00AM until approximately 2 PM for maintenance on Saturday, 3/16/19.

Dukehub.duke.edu
soc.siss.duke.edu
Applicants.siss.duke.edu

The reporting environment csrpt.siss.duke.edu will be unavailable from 6 AM Saturday, 3/16/19, through Sunday, 3/17/19 at 9AM.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Mar 13, 10:25 EDT

Mar 15, 2019

Distributed Antenna System (Cellular Coverage) - Service Upgrade

Completed - The scheduled maintenance has been completed.
Mar 15, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 EDT

Scheduled - As part of an upgrade to the entire campus wide DAS system the following buildings will experience a 60-90 second interruption in cellular service. The main hospitals will not be impacted during the upgrade.

Buildings:

School of Nursing
Trent
Hanes House
Seeley Mudd

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 12, 08:48 EDT

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:30 EDT

Scheduled - Call Center Services has maintenance scheduled. No calls will be affected and no phones will be restarted, but active ACD agents may need to log back in if they are logged out during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Mar 6, 10:53 EST

Mar 14, 2019

Distributed Antenna System (Cellular Coverage) - Service Upgrade

Completed - The scheduled maintenance has been completed.
Mar 14, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 EDT

Scheduled - As part of an upgrade to the entire campus wide DAS system the following buildings will experience a 60-90 second interruption in cellular service. The main hospitals will not be impacted during the upgrade.

Buildings:

Allen
Langford
Westbrook
Language Center
Social Science
Telcom
Gray
Old Chem
West Campus Tunnel
Perkins Library
West Campus Steam Plant
Sociology
Decker
Mitchell
Edens 2-A
Edens 2-C
Edens 1-A
Edens 1-B
Edens 1-C
Wannamaker
Crowell
Few
Craven
K-4 Dorm
Keohane
Kilgo
Sanford
Bryan Center
Rubenstein
Flowers/Page
West Campus Union
Chapel
Penn Pavilion
Student Health
Gross Chem
Cancer Isolation
GSRB I
SORF
Hudson Eye
Global Health
Wadsworth Eye
North
Albert Eye Research
Research Park 1
Research Park 4
Research Park 3
MSRB I
MSRB II

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 11, 10:29 EDT

Frontier Analog Services - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Frontier Analog Services has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 14, 03:38 EDT

Update - We are continuing to work on a fix for this issue.
Mar 13, 18:39 EDT

Identified - Frontier Analog services to the Durham campus have a confirmed service outage due to an off campus cable cut. Confirmed services that are impacted include:

-Hospital backup emergency phones
-DSL lines for various campus credit card machines
-ATM connections
-ISDN lines to Bryan Center, News and Communication, and the Chapel
-Analog lines to athletics
-Impacts a portion credit card machines in the campus hospital, clinics, Synderman, and other buildings

OIT is working with the carrier to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 13, 18:38 EDT

Mar 13, 2019

LSRC - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Mar 13, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:30 EDT

Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 11, 09:36 EDT

Fitz East Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:00 EDT

Scheduled - OIT has scheduled maintenance for the Fitz East data center network.

OIT Network Engineering will be migrating a portion of the data center network infrastructure in the Fitz East data center to new network equipment.

There is no anticipated service impact during the migration but if you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 12, 09:06 EDT

Mar 12, 2019

Fitz East Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 EDT

Mar 11, 2019

ePrint - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 11, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 EDT

Scheduled - ePrint maintenance has been scheduled. ePrint will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Mar 6, 10:51 EST

VPN Login Issues - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with the VPN has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 11, 09:26 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with VPN has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 11, 07:14 EDT

Update - All VPN contexts should be working again except for the 'default' context.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 11, 07:08 EDT

Identified - OIT has confirmed a service issue with VPN. Users are unable to log in.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 11, 06:49 EDT

Investigating - OIT staff are currently investigating reports of service issues with VPN. Users may not be able to log in. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn
Mar 11, 06:28 EDT

Fitz East Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 11, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:31 EDT

Scheduled - OIT has scheduled maintenance for the Fitz East data center network.

OIT Network Engineering will be migrating the load balancer infrastructure in the Fitz East data center to new data center network equipment.

There is no anticipated service impact during the migration but if you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 8, 13:20 EST

Mar 10, 2019

ePrint Mobile Print - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 10, 07:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 06:45 EDT

Scheduled - ePrint Mobile Print maintenance has been scheduled. Email submissions to mobile print will be unavailable during the maintenance window. Regular ePrint submissions (pop-up client submissions), Mobile Print web submissions, and Mobile print app submissions (iOS and Android) should not be impacted by the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Mar 6, 10:40 EST

Mar 9, 2019

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 9, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 06:01 EST

Scheduled - The SISS PeopleSoft applications listed below will be unavailable from 6:00AM until approximately 2 PM for maintenance on Saturday, 3/9/19.

Dukehub.duke.edu
soc.siss.duke.edu
Applicants.siss.duke.edu

The reporting environment csrpt.siss.duke.edu will be unavailable from 6 AM Saturday, 3/9/19, through Sunday, 3/10/19 at 9AM.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Mar 6, 11:07 EST