Office 365 - iOS 11 Mail Issue
Identified - Office 365 customers have reported issues using iOS 11’s native mail client and Office 365. OIT's recommendation is that you do not upgrade to iOS11 at this time. Apple is currently working with Microsoft to address the issue. If you have already upgraded, we recommend using the “OWA for iPhone” mail application.

Refer to the following posting for more information: https://support.apple.com/en-us/HT208136

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Sep 20, 12:20 EDT

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Accounts and Email Operational
Active Directory   Operational
Alumni Email   Operational
Directory Services   Operational
Email Alias   Operational
Grouper   Operational
Kerberos   Operational
Mail Transport and Routing   Operational
NetID   Operational
OneLink   Operational
Self Service Tools   Operational
Service Desk Utilities   Operational
Shibboleth   Operational
Sponsored Guest Tool   Operational
Collaboration and Communication Operational
911 Calls   Operational
Call Center Services   Operational
Call Recording   Operational
Campus Vision   Operational
Duke Box   Operational
Digital Signage   Operational
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Electronic Fax   Operational
Emergency Notifications   Operational
Jabber   Operational
Office 365   Operational
OneDrive For Business   Operational
Phone Services   Operational
Phone, Web, and Video Conferencing   Operational
Qualtrics   Operational
Scholars@Duke   Operational
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Voice Mail   Operational
DukeCard Operational
DukeCard   Operational
Information Systems and Automation Operational
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SAP   Operational
SAP - Duke@Work Portal   Operational
Tableau   Operational
Network Operational
Core Network   Operational
Data Center Network   Operational
DukeBlue   Operational
eduRoam   Operational
Network Registration   Operational
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Wired Connectivity   Operational
Wireless Connectivity   Operational
Other Operational
Other   Operational
Printing and Labs Operational
ePrint   Operational
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3DprinterOS   Operational
Security Operational
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Phishing Alert   Operational
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Teaching and Learning Tools Operational
Coursera   Operational
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Virtualization and Storage Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Firewall - Maintenance Sep 22, 05:00-05:15 EDT
Scheduled - Network Firewall maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Sep 21, 14:43 EDT
Nasher Art Museum - Possible Network Disruption Due To Power Generator Testing Sep 25, 10:30-11:30 EDT
Wired and wireless connectivity at the Nasher Art Museum maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 21, 07:38 EDT
East Campus Residence Halls - Possible Network Disruption Due To Power Generator Testing Sep 25, 13:00-15:00 EDT
Wired and wireless connectivity in the East Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 22, 07:23 EDT
Grouper (groups.oit.duke.edu) - Upgrade Sep 30, 21:00 - Oct 1, 05:00 EDT
Grouper (groups.oit.duke.edu) has an upgrade scheduled for 9/30. Grouper and Group Manager will be unavailable during the maintenance window. Any application using Grouper or Group Manager directly (such as Toolkits) will be degraded or unavailable during the outage. Applications accessing Grouper data via downstream systems (Shibboleth, LDAP, AD) will not be impacted.

While this is a major upgrade, all functionality will remain the same and it will primarily improve Grouper's user interface. Once the upgrade is completed, users may opt to revert to the old interface using a link on the site if they are more comfortable using it.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Grouper visit OIT's web page: https://oit.duke.edu/what-we-do/services/group-management
Posted on Sep 14, 10:44 EDT
Past Incidents
Sep 25, 2017

No incidents reported today.

Sep 24, 2017

No incidents reported.

Sep 23, 2017
PeopleSoft Interaction Hub and Campus Solutions - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 EDT
Scheduled - PeopleSoft Interaction Hub and Campus Solutions (aka DukeHub, ACES, STORM, Applicant Access, Guest Access) will be unavailable from 5 AM until approximately 5 PM for maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Sep 20, 08:28 EDT
Sep 22, 2017
LDAP Authentication Issues
Resolved - The issue with LDAP Authentication has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 22, 17:44 EDT
Investigating - Due to issues with LDAP Authentication, services and applications which require instantaneous authentication will be degraded.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 22, 17:34 EDT
DKU Phone System Outage
Resolved - The issue with DKU Phone System has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 22, 16:38 EDT
Identified - The phone system at Duke Kunshan University (DKU) is experiencing an outage that affects inbound and outbound calling, including calls to emergency services. In case of an emergency a cell phone should be used to contact emergency services.

Local calls between phones on the DKU campus are not impacted.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 22, 15:06 EDT
Campus Wireless (Science Drive Buildings) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 EDT
Scheduled - Campus Wireless will be unavailable for buildings along Science Drive for approximately 15 minutes during the maintenance windows (5-7 AM). The maintenance will occur over the period of a week, with different buildings being impacted on different days.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Campus Wireless visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Sep 13, 10:34 EDT
Sep 21, 2017
West Campus Residence Halls - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:00 EDT
Scheduled - Wired and wireless connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 20, 07:24 EDT
Sep 20, 2017
CIEMAS - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 20, 09:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:30 EDT
Scheduled - Wired and wireless connectivity in CIEMAS maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 19, 07:17 EDT
East Campus Network - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 EDT
Scheduled - East Campus Network will be intermittently unavailable for approximately 30 minutes for scheduled maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network visit OIT's web page: https://oit.duke.edu/category/network
Sep 19, 11:04 EDT
Core Network - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 EDT
Scheduled - Core Network has scheduled maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Core Network visit OIT's web page: https://oit.duke.edu/category/network
Sep 13, 10:39 EDT
Sep 19, 2017
Fuqua School of Business - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 19, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 13:00 EDT
Scheduled - Wired and wireless connectivity at the Fuqua School of Business maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 18, 07:31 EDT
DKU Network Issue
Resolved - The issue with the DKU network has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 19, 12:52 EDT
Identified - Users at Duke Kunshan University (DKU) may not be able to access services hosted at Duke University in Durham.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 19, 12:13 EDT
Sanford Institute of Public Policy - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 19, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:30 EDT
Scheduled - Wired and wireless connectivity in the Sanford Institute of Public Policy maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 15, 07:34 EDT
Rubenstein Hall - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 19, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:30 EDT
Scheduled - Wired and wireless connectivity in Rubenstein Hall maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 14, 06:58 EDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017
Voice Mail - Indicator Light Issues
Resolved - The issue with the voice mail indicator lights has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 17, 07:08 EDT
Update - Impact Statement Update:

Voice mail message indicator lights on phones are not functioning correctly. The message indicator may not light when messages are received or extinguish when messages are checked.

All voice mail messages are being received and the voice mail to email service is functioning properly.

IN CRITICAL SUPPORT AREAS, PLEASE MAKE SURE TO CHECK VOICE MAIL ON A REGULAR BASIS REGARDLESS OF THE VOICE MAIL LIGHT STATUS.

OIT is working to resolve the issue but unfortunately there is no estimated time to resolution.
Sep 15, 09:29 EDT
Identified - Some VoIP phones are displaying an 'active' voice mail indicator light even though no new voice mail message is present.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail
Sep 15, 09:19 EDT
Phone Service (VoIP) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:15 EDT
Update - The phone service (VoIP) maintenance window has been expanded from 6 pm until midnight.
Sep 16, 18:00 EDT
Scheduled - The OIT Voice team will be performing maintenance on the VoIP phone system. This will result in desk phones being reset but no active calls will be dropped. Additionally, call center agents will be logged out of Finesse and will need to log back on once their phone is reset with no loss of active calls.
Sep 16, 08:40 EDT
Sep 15, 2017
Phone Service (VoIP) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 EDT
Update - This maintenance is being rescheduled for Saturday evening (September 16) at 8 pm.
Sep 15, 21:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 EDT
Scheduled - The OIT Voice team will be performing maintenance on the VoIP phone system. This will result in desk phones being reset but no active calls will be dropped. Additionally, call center agents will be logged out of Finesse and will need to log back on once their phone is reset with no loss of active calls.
Sep 15, 19:07 EDT
Campus Wireless - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 EDT
Scheduled - Campus Wireless has maintenance scheduled for service enhancements. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Campus Wireless visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Sep 13, 10:24 EDT
Phone Services - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 EDT
Scheduled - Phone Services has maintenance scheduled beginning on 9/13 at 10PM and continuing through 9/15 at 1AM. The only anticipated impact from the maintenance is that any active ACD agents will be required to log back in around the following times:

10PM on 9/13
9PM on 9/14
11PM on 9/14

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Sep 6, 14:11 EDT
Sep 14, 2017
Nocturnal Lab Module - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 14, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:30 EDT
Scheduled - Wired and wireless connectivity in the Nocturnal Lab Module maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 13, 08:01 EDT
Duke Lemur Center - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 14, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:30 EDT
Scheduled - Wired and wireless connectivity in the Duke Lemur Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 13, 07:46 EDT
Phone Services - Degraded
Resolved - The issue with Phone Services has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 14, 13:47 EDT
Identified - Phone Services is intermittently degraded for some users. Users have reported issues with their phones attempting to register with the system which may cause brief connectivity issues.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Sep 14, 12:47 EDT
Sep 13, 2017
Keck Life Sciences Research Laboratory - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 13, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:30 EDT
Scheduled - Wired and wireless connectivity in the Keck Life Sciences Research Laboratory maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 12, 09:22 EDT
Data Center Network - Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 13, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 EDT
Scheduled - Data Center Network generator testing has been scheduled for September 13th. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Aug 30, 10:40 EDT
Environmental Hall - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 13, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:30 EDT
Scheduled - Wired and wireless connectivity in Environmental Hall maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 12, 06:50 EDT
LSRC - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 13, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:30 EDT
Scheduled - Wired and wireless connectivity in the LSRC maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 14:40 EDT
Brodhead Center - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 EDT
Scheduled - Wired and wireless connectivity in the Brodhead Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 11:38 EDT
Sep 12, 2017
Cisco Jabber - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:01 EDT
Scheduled - Cisco Jabber has maintenance scheduled. Group chat functions will be briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Sep 6, 11:12 EDT
Cameron Indoor Stadium - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 12, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 13:00 EDT
Scheduled - Wired and wireless connectivity in Cameron Indoor Stadium maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 08:45 EDT
Schwartz-Butters Athletic Center - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 12, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 EDT
Scheduled - Wired and wireless connectivity in the Schwartz-Butters Athletic Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 07:33 EDT
Finesse - Login Issues
Resolved - The issue with Finesse has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 12, 10:43 EDT
Identified - Agents are experiencing issues logging into Finesse. Agents who were already logged into Finesse are still available to receive calls.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Finesse visit OIT's web page: https://oit.duke.edu/what-we-do/applications/finesse-agent-login-tool
Sep 12, 10:27 EDT
Center for Athletic Excellence - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Sep 12, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:30 EDT
Scheduled - Wired and wireless connectivity in the Center for Athletic Excellence building maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 8, 07:58 EDT
Core Network - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 EDT
Scheduled - Core Network has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Core Network visit OIT's web page: https://oit.duke.edu/category/network
Sep 8, 08:57 EDT
Sep 11, 2017

No incidents reported.

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