All Systems Operational

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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Artificial Intelligence (AI) Operational
AI Gateway Operational
ChatGPT Edu Operational
Duke AI Chat Operational
DukeGPT Operational
Microsoft 365 Copilot Operational
MyGPT Builder Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Canvas Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
OIT Web Site Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DukeGPT, MyGPT Builder, and AI Gateway - Maintenance Mar 2, 2026 08:00-09:00 EST

OIT has scheduled maintenance for DukeGPT, MyGPT Builder, and AI Gateway. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeGPT visit OIT's web page: https://oit.duke.edu/service/dukegpt/
For more information about MyGPT Builder visit OIT's web page: https://oit.duke.edu/service/mygpt-builder/
For more information about AI Gateway visit OIT's web page: https://oit.duke.edu/service/ai-gateway/
Posted on Feb 27, 2026 - 08:51 EST

Call Center Services - Maintenance Mar 5, 2026 12:00 - Mar 6, 2026 03:00 EST

OIT has scheduled maintenance for Call Center Services. Finesse Agents will experience multiple failovers during the maintenance window. Most agents will reconnect automatically, but some may have to sign back into Finesse after failing over.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Feb 18, 2026 - 10:16 EST

Call Center Services - Maintenance Mar 10, 2026 09:00-19:00 EDT

OIT has scheduled maintenance for Call Center Services. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Feb 25, 2026 - 10:21 EST

Call Center Services - Maintenance Mar 11, 2026 09:00-19:00 EDT

OIT has scheduled maintenance for Call Center Services. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Feb 25, 2026 - 10:21 EST

Call Center Services - Maintenance Mar 12, 2026 09:00-21:00 EDT

OIT has scheduled maintenance for Call Center Services. Finesse Agents will experience multiple failovers during the maintenance window. Most agents will reconnect automatically, but some may have to sign back into Finesse after failing over.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Feb 25, 2026 - 10:19 EST
Feb 28, 2026

No incidents reported today.

Feb 27, 2026
SAP Systems - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 27, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 20:00 EST
Scheduled - OIT has scheduled maintenance for SAP Systems. SAP Portals Duke@Work, Buy@Duke, the Budget system, and all SAP PRD systems will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 09:31 EST
Feb 26, 2026
DNS - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 17:00 EST
Scheduled - OIT has scheduled maintenance for DNS. Users may not be able to make DNS changes for short periods during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DNS visit OIT's web page: https://oit.duke.edu/service/domain-name-system-dns/
Feb 25, 10:18 EST
Feb 25, 2026
Mailman - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 15:00 EST
Scheduled - OIT has scheduled maintenance for Mailman. Some mail messages sent through Mailman will queue and be sent after the maintenance, but others may need to be resent after the maintenance has completed.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 25, 10:16 EST
Feb 24, 2026

No incidents reported.

Feb 23, 2026
OpenShift - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with OpenShift has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Feb 23, 15:22 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OpenShift has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Feb 23, 14:28 EST
Identified - OIT has confirmed a service issue with sites hosted on OpenShift. Please see the list below of sites potentially impacted.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

academiccouncil.duke.edu   
access.duke.edu   
admin.calendar.duke.edu   
advising.duke.edu   
aims.dukeonline.duke.edu   
aka.oit.duke.edu   
alumni.duke.edu   
api-catalog.oit.duke.edu   
apps.alumni.duke.edu   
apps.oit.duke.edu   
asianpacific.duke.edu   
assessment.duke.edu   
baldwinscholars.duke.edu   
bassconnections.duke.edu   
boxmanager.dukeonline.duke.edu   
boxprov.oit.duke.edu   
budgets.duke.edu   
bursar.dukeonline.duke.edu   
calendar.duke.edu   
catholic.duke.edu   
chapel.duke.edu   
chargeback.oit.duke.edu   
clergyreligionresearch.duke.edu   
cloud.duke.edu   
codeplus.duke.edu   
colab.duke.edu   
community.duke.edu   
computationalthinking.duke.edu   
cookcenter.duke.edu   
cpha.duke.edu
dcid.sanford.duke.edu   
deeptech.duke.edu   
dfp.oit.duke.edu   
dibs.duke.edu   
dkurelations.duke.edu   
dprc.duke.edu
dtech.duke.edu   
duhchaplain.dukehealth.org   
duke.is   
dukecard.duke.edu   
dukecommunitystandard.students.duke.edu   
dukelife.duke.edu   
dupri.duke.edu
entrepreneurship.duke.edu   
eo.duhs.duke.edu   
eprint.oit.duke.edu   
eventservices.duke.edu   
evp.duke.edu   
experiences.duke.edu   
facilities.duke.edu   
facultyadvancement.duke.edu   
facultyaffairs.provost.duke.edu   
facultyclub.duke.edu   
farm.duke.edu   
fed.oit.duke.edu
feedcurator.oit.duke.edu   
fhi.duke.edu   
finance.duke.edu   
financialaid.duke.edu   
flyer.duke.edu   
gifts.duke.edu   
globaled.duke.edu
go.canvas.duke.edu   
gradschool.duke.edu   
healthpolicy.duke.edu   
healthy.duke.edu   
help.scholars.duke.edu   
hr.duke.edu   
humanrights.fhi.duke.edu   
iam.duke.edu   
identity.oit.duke.edu   
identityincs.org   
idms-web-selfservice.oit.duke.edu   
interdisciplinary.duke.edu   
ir.provost.duke.edu   
islamicstudies.duke.edu   
itac.duke.edu   
jhfc.duke.edu   
kits.duke.edu   
latinamericancaribbean.duke.edu   
liberalstudies.duke.edu   
library.divinity.duke.edu   
library.duke.edu   
locksmith.oit.duke.edu   
maps.duke.edu   
middleeaststudies.duke.edu   
mobile-authorizer.oit.duke.edu   
my.duke.edu   
my.giving.duke.edu   
my.parking.duke.edu   
ncorthoclinic.com   
nicholas.duke.edu   
notify.cloud.duke.edu   
notify.oit.duke.edu   
oarc.duke.edu   
ogc.duke.edu   
oie.duke.edu   
oit.duke.edu
ousf.duke.edu   
parcelmanager.oit.duke.edu   
parking.duke.edu   
pas.duke.edu   
personalfinance.duke.edu   
places.dukeonline.duke.edu   
planisphere.oit.duke.edu   
plusprograms.duke.edu   
police.duke.edu   
policies.duke.edu   
portage.oit.duke.edu   
postoffice.duke.edu   
prepare.duke.edu   
preventviolence.duke.edu   
priorities.president.duke.edu   
provost.duke.edu   
quantum.duke.edu   
recreation.duke.edu   
registrar.duke.edu   
remotework.duke.edu   
request.fmd.duke.edu   
research.duke.edu   
researchafrica.duke.edu   
sanford.duke.edu   
scholars.duke.edu   
search.duke.edu   
secure.giftrecords.duke.edu   
security.duke.edu   
sissoffice.duke.edu   
sites.duke.edu   
sitespro.duke.edu   
sms.oit.duke.edu   
smsws.oit.duke.edu   
software.duke.edu   
software-manager.oit.duke.edu   
streamer.oit.duke.edu   
support.students.duke.edu   
sustainability.duke.edu   
tableau.duke.edu   
tcm.dukeonline.duke.edu   
timesheet.oit.duke.edu
training.sitespro.duke.edu   
travel.duke.edu   
trustees.duke.edu   
undergrad.duke.edu   
userguide.sitespro.duke.edu   
vaccines.duke.edu
visaservices.duke.edu   
warpwire.duke.edu   
watts.dukeonline.duke.edu   
wattscollegeofnursing.edu   
web.accessibility.duke.edu   
www.cpha.duke.edu   
www.dprc.duke.edu   
www.dupri.duke.edu
Feb 23, 14:12 EST
Feb 22, 2026

No incidents reported.

Feb 21, 2026
Tableau, Perceptive Content (ImageNow), and Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 21, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:00 EST
Scheduled - OIT has scheduled maintenance for Tableau, Perceptive Content (ImageNow), and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
Feb 18, 10:14 EST
Feb 20, 2026
ePrint - Office Products iMFPs (Integrated Multifunction Printers) - Sharp printers - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with ePrint has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Feb 20, 15:56 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with ePrint - Office Products iMFPs (Integrated Multifunction Printers) - Sharp printers has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Feb 20, 14:09 EST
Identified - OIT has confirmed a service issue with Office Products iMFPs (Integrated Multifunction Printers) - Sharp printers. Users cannot release print jobs from Sharp printers.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about ePrint visit OIT's web page: eprint.oit.duke.edu
Feb 20, 11:22 EST
Feb 19, 2026
Powerhouse Wireless - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - Network maintenance has been scheduled for the Powerhouse. There will be a 15-20 minute loss of wireless connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 19, 13:20 EST
Perceptive Content (ImageNow) - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 17:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 17:00 EST
Scheduled - OIT has scheduled maintenance for Perceptive Content (ImageNow). Perceptive Content (ImageNow) will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
Feb 19, 12:01 EST
API Healthcare - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:00 EST
Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 4, 10:18 EST
Network Firewall - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 EST
Scheduled - OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Feb 11, 10:16 EST
Feb 18, 2026
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026
Self Service Tools - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 15, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 EST
Scheduled - OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web-selfservice.oit.duke.edu/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Feb 11, 10:15 EST
Feb 14, 2026

No incidents reported.

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