All Systems Operational

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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Canvas Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
OIT Web Site Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Fitz East Data Center Network - Maintenance Mar 25, 2025 09:00-12:00 EDT

OIT has scheduled maintenance the Fitz East Data Center Network. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Mar 12, 2025 - 10:18 EDT

Call Center Services - Maintenance Mar 25, 2025 20:00 - Mar 26, 2025 02:00 EDT

OIT has scheduled maintenance for Call Center Services. Agents will be logged out but will be automatically logged back in during the maintenance window. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Mar 12, 2025 - 10:26 EDT

Call Center Services - Maintenance Mar 27, 2025 20:00 - Mar 28, 2025 02:00 EDT

OIT has scheduled maintenance for Call Center Services. Agents will see the red bar in finesse and then be reconnected automatically. Some agents may have to sign back into finesse after the failover event. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Mar 12, 2025 - 10:25 EDT
Mar 20, 2025
API Healthcare - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:01 EDT
Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 5, 10:17 EST
Mar 19, 2025
OWA (mail.duke.edu) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with OWA (mail.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 17:05 EDT
Monitoring - OIT will continue to monitor the service but initial indications from the vendor are that the issue with OWA (mail.duke.edu) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 15:58 EDT
Identified - OIT has confirmed a service issue with mail.duke.edu, Outlook on the web (OWA). Users may not be able to access their email via mail.duke.edu.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about OWA visit OIT's web page: https://oit.duke.edu/service/email-and-calendar/
Mar 19, 14:52 EDT
NAS - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with NAS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 11:23 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with the NAS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 08:39 EDT
Identified - OIT has confirmed a service issue with NAS. Users cannot access the NAS shares hosted on oit-nas-nb11.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about NAS visit OIT's web page: https://oit.duke.edu/service/nas-server-and-archive/
Mar 19, 08:31 EDT
Email Routing/Delivery - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with email delivery has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 08:22 EDT
Update - OIT staff are awaiting definitive confirmation from the vendor but our analysis shows that there have been no bounced emails for several hours. We will post additional information as soon as we received it from the vendor.
Mar 18, 16:28 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
Mar 18, 13:48 EDT
Identified - OIT has confirmed a service issue with email. Users may receive a 'bounced' notification when sending an email from their Duke email account to other Duke email addresses as well as non-Duke email addresses. Additionally, email being sent to your Duke email account from other Duke email addresses or non-Duke email addresses may bounce back to the sender.

If you receive a 'bounced' email message OIT is recommending that you try to resend the email.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 18, 10:10 EDT
Mar 18, 2025
Mar 17, 2025
Tableau - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 10:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:55 EDT
Scheduled - OIT has scheduled maintenance for Tableau. Users will not be able to access tableau.oit.duke.edu.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit OIT's web page: https://oit.duke.edu/help/articles/kb0029601/
Mar 17, 09:53 EDT
Mar 16, 2025
Phone Services (VoIP) - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 EDT
Scheduled - Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted during the maintenance. Some callers trying to dial at the exact moment of a system restart may receive a busy tone, but should have no problem connecting by redialing.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Feb 12, 10:12 EST
Mar 15, 2025
Mar 14, 2025

No incidents reported.

Mar 13, 2025
Network (Wilson Recreation Center) - Service Issue
Resolved - OIT has monitored the service and can confirm that the network issue at the Wilson Recreation Center has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 13, 10:27 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with the network at the Wilson Recreation Center has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 13, 09:00 EDT
Identified - OIT has confirmed a service issue with the network at Wilson Recreation Center. Users may not be able to connect to the wired network or use their VoIP phones. The wireless network is available.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 13, 08:36 EDT
Investigating - OIT staff are currently investigating reports of network issues at the Wilson Recreation Center.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 13, 08:15 EDT
Mar 12, 2025
Box.com - Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Box and MS Office online files has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 12, 09:27 EDT
Monitoring - The vendor has confirmed a service issue with Box and MS Office online files but they have taken steps to remediate the problem. The issue was that users may have seen errors or slowness when attempting to open MS Office files through MS Office Online via Box.

Vendor Status Page: https://status.box.com/incidents/54k4mwdqpvr0

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 12, 08:51 EDT
Investigating - OIT staff are currently investigating reports of service issues with Box.com

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Box.com visit OIT's web page: https://oit.duke.edu/
Mar 12, 08:06 EDT
Mar 11, 2025

No incidents reported.

Mar 10, 2025
Bostock - Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 17:00 EDT
Scheduled - OIT has scheduled Network maintenance for the Bostock Network. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 5, 10:20 EST
Qualtrics - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 10, 15:46 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Qualtrics has been resolved. A writeup with information on what happened, what it affected, and what can be done post-incident can be found at this link:

https://duke.service-now.com/kb_view.do?sysparm_article=KB0038454

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 7, 10:49 EST
Update - The vendor is still working to restore service but there is no estimated time to resolution.
Mar 6, 15:14 EST
Update - The vendor, Qualtrics, has begun to apply and validate fixes. Unfortunately, the process is taking longer than expected so full service recovery may not occur until tomorrow. We will provide additional updates as we receive them from the vendor.
Mar 5, 10:24 EST
Update - The vendor believes they have identified the root cause and will apply a fix overnight. We will update this again once we've verified the problem has been corrected.
Mar 4, 13:23 EST
Update - The vendor is still working to restore service but there is no estimated time to resolution.
Mar 3, 09:53 EST
Update - OIT staff are still working with the vendor to restore service. The vendor believes they have identified the root problem and are working toward a fix. We do not have an ETA for resolution at this time.
Feb 28, 10:07 EST
Update - OIT has confirmed a service issue with Qualtrics. Qualtrics email triggers, which send a notification following form or survey submission, appear not to be working. In addition Qualtrics email distributions are affected. OIT staff continue to work with the vendor but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Feb 24, 12:42 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Feb 23, 19:56 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Feb 23, 07:44 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Feb 22, 19:32 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Feb 22, 14:30 EST
Update - OIT has confirmed a service issue with Qualtrics. Qualtrics email triggers, which send a notification following form or survey submission, appear not to be working.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Feb 22, 09:31 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Feb 22, 05:38 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Feb 22, 01:15 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Feb 21, 20:40 EST
Identified - OIT has confirmed a service issue with Qualtrics. Qualtrics email triggers, which send a notification following form or survey submission, appear not to be working.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Feb 21, 17:39 EST
Mar 9, 2025
Grouper (groups.oit.duke.edu) - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 EST
Scheduled - Grouper (groups.oit.duke.edu) has an upgrade scheduled. Grouper will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Grouper visit OIT's web page: https://oit.duke.edu/what-we-do/services/group-management
Mar 5, 10:12 EST
Mar 8, 2025

No incidents reported.

Mar 7, 2025
Mar 6, 2025
DNS - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 6, 12:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 11:45 EST
Scheduled - DNS has maintenance scheduled. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DNS visit OIT's web page: https://oit.duke.edu/what-we-do/services/domain-name-system-dns
Mar 6, 11:29 EST
OIT Web Site - Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with oit.duke.edu web sites has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 6, 10:56 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with oit.duke.edu web sites has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 6, 09:01 EST
Update - While OIT staff continue to work towards a resolution for the oit.duke.edu web site issues, if you have to reach the OIT Service Desk please call them at 919 684-2200 for assistance.
Mar 6, 08:55 EST
Identified - OIT has confirmed a service issue with oit.duke.edu web sites. Users may receive a 'page not found' error or not be able to reach some oit.duke.edu web sites.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 6, 08:31 EST
Investigating - OIT staff are currently investigating reports of service issues with the OIT web site, oit.duke.edu. Users might receive 'page not found' errors for pages on the site.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 6, 08:02 EST
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