All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Perceptive Content (ImageNow) Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Panopto Operational
Kits Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cisco Jabber - Maintenance Jan 23, 20:00-22:00 EST
Cisco Jabber has maintenance scheduled. No service impact is anticipated, but users may be logged off during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Posted on Jan 20, 13:23 EST
Past Incidents
Jan 22, 2022
Completed - The scheduled maintenance has been completed.
Jan 22, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 EST
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jan 19, 08:47 EST
Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:00 EST
Scheduled - All SAP Systems will be unavailable for approximately 3 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 11:02 EST
Completed - The scheduled maintenance has been completed.
Jan 22, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:01 EST
Scheduled - SAP Business Warehouse will be unavailable for approximately 3 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 11:02 EST
Jan 21, 2022

No incidents reported.

Jan 20, 2022
Resolved - OIT has monitored the service and can confirm that the issue with www.duke.edu has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 12:38 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with www.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 10:59 EST
Identified - OIT has confirmed that some users are receiving a 'Secure Connection Failed' error message when visiting www.duke.edu.

OIT staff are working to restore service and expect the issue to be resolved shortly.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 10:44 EST
Investigating - OIT staff are currently investigating reports of service issues with the main Duke web site, www.duke.edu. Users may receive a 'Secure Connection Failed' error message.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 09:40 EST
Completed - The scheduled maintenance has been completed.
Jan 20, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 01:00 EST
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Dec 29, 08:19 EST
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 EST
Scheduled - Cisco Jabber has maintenance scheduled. No service impact is anticipated, but users of Cisco Jabber for phone services may need to log back into the Jabber client to enable phone service after the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Jan 19, 09:13 EST
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022
Resolved - OIT has monitored the service and can confirm that the issue with DUML Network Connectivity has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 16, 16:30 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with DUML Network Connectivity has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 16, 13:28 EST
Identified - FMD has confirmed a power outage affecting Network Connectivity at the Duke University Marine Lab. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 16, 10:36 EST
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - OIT has monitored the service and can confirm that the issue with Kangaroo Dr network connectivity has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 16:06 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Kangaroo Dr network connectivity has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 15:36 EST
Identified - OIT has confirmed a network outage for Kangaroo Drive due to a fiber cut.

OIT staff are working to restore service and expect service to be restored by 4 PM.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 11:22 EST
Jan 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:30 EST
Scheduled - Jira will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 12, 10:52 EST
Jan 11, 2022

No incidents reported.

Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 09:00 EST
Scheduled - ePrint maintenance has been scheduled. No service impact is anticipated, but mobile print emails will be delayed during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Jan 6, 10:24 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 10:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 10:46 EST
Scheduled - Virtual Server Hosting has maintenance scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
Jan 5, 10:48 EST
Jan 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 EST
Scheduled - Panopto Cloud has maintenance scheduled. Users will not be able to access videos on the Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Panopto Cloud visit OIT's web page: https://oit.duke.edu/help/articles/kb0024107
Jan 5, 10:55 EST
Jan 8, 2022