Duke IT Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 EDT

Scheduled - The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

Duke Chronicle Business Office
300 Swift Apartments
2101 Campus Dr
2106 Campus Dr
2111 Campus Dr
2114 Campus Dr
2117 Campus Dr
2122 Campus Dr
2127 Campus Dr
2127 Campus Dr
2138 Campus Dr
2138 Campus Dr

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

DukeCapture Operational

Kits Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Under Maintenance

West Campus Buildings Under Maintenance

Central Campus Buildings Under Maintenance

East Campus Buildings Under Maintenance

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Shibboleth - Scheduled Maintenance Aug 3, 07:00-08:00 EDT

Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Posted on Jul 28, 10:51 EDT

Various Locations - Network Maintenance Aug 3, 22:00 - Aug 4, 05:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

301 Swift Apts
306 Alexander Ave
402 Oregon St
406 Oregon St
406 Swift Ave
408 Swift Ave
614 Chapel Dr
705 Broad St
Allen Building
Alumni Office
Baldwin Auditorium
Biddle Music Building
Biological Sciences Building
Bishop's House
Bivins Building
Branson Building
Bridges House
Brodie Gym
Carpentry Shop
Classroom Building
Childcare
Chiller Plant 1
Chiller Plant 2
Chiller Plant 3
CIEMAS
Craven Quad
East Campus Store

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:41 EDT

Various Locations - Network Maintenance Aug 4, 22:00 - Aug 5, 05:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

Crowell Building
Devils Den
Doris Duke Center
Smart House
Duke Gardens
Duke Stores
DUMAC
DUML
One City Center
East Duke Bldg
East Union
East Campus Service Facilities
Franklin Center
Freeman Center
French Sciences
Friedl
Fuqua
GHRB
Halftime House
Hollows
Kangaroo
Langford Divinity Bldg
Languages
Law

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:43 EDT

Shibboleth - Scheduled Maintenance Aug 5, 07:00-08:00 EDT

Various Locations - Network Maintenance Aug 5, 22:00 - Aug 6, 05:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

Lemur Center
Lily Library
Lyndhurst House
Mill Village
Nasher
Newman
Old Chemistry
Paintshop
Pascal Field House
Physics
Phytotron Bldg
Rubenstein
Sanford
Smith Warehouse
Telcom
TUNL
Wannamaker
Westbrook
West Union
White Lecture Hall
Wilkinson
Williams Field
Yoh Football Center

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:46 EDT

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance Aug 8, 05:30-07:00 EDT

The web applications listed below will be unavailable during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:30 EDT

Past Incidents

Aug 3, 2021

No incidents reported today.

Aug 2, 2021

Duke Network for eCommerce (DNEC) - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 2, 23:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 EDT

Scheduled - The Duke Network for eCommerce (DNEC) will be unavailable during the maintenance window. There will be no service impact because Duke stores will be closed and parking gates will be raised.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Aug 2, 17:45 EDT

Duke Network for eCommerce (DNEC) - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with DNEC has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 2, 17:14 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with DNEC has been resolved. OIT may schedule additional maintenance later this evening and if so an IT Alert will be posted for that maintenance.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 2, 16:37 EDT

Update - This outage impacts purchase transactions at Duke Stores and at parking locations
Aug 2, 16:06 EDT

Identified - OIT has confirmed a service issue with the Duke Network for eCommerce (DNEC).

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 2, 16:02 EDT

Shibboleth - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 2, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 07:00 EDT

Scheduled - Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Jul 28, 10:50 EDT

Aug 1, 2021

ePrint - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 1, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 06:00 EDT

Scheduled - ePrint maintenance has been scheduled. The ePrint system will be briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Jul 28, 10:48 EDT

Self Service Tools - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:01 EDT

Scheduled - Self Service Tools will be unavailable for approximately 2 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Jul 28, 10:34 EDT

Jul 31, 2021

No incidents reported.

Jul 30, 2021

DukeWiki - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 30, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:00 EDT

Scheduled - DukeWiki will be unavailable for approximately 1 hour during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Jul 28, 10:28 EDT

Jira - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 30, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:00 EDT

Scheduled - Jira will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 28, 10:27 EDT

Jul 29, 2021

Power Outage (Network Connectivity) - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with network connectivity has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 29, 09:28 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the power outage and network issues have been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 29, 07:22 EDT

Investigating - OIT staff are currently investigating reports of network issues caused by a power outage in the following buildings/areas:

Washington Duke, Law School, Thomas Building, Fuqua, Parking Garage 9

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 29, 07:04 EDT

Shibboleth - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:00 EDT

Jul 28, 2021

Software License Web Site - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 EDT

Scheduled - The OIT Software License site (https://dukeoit.onthehub.com) maybe intermittently unavailable during the maintenance window. Users may not be able to order certain software during the maintenance period but previously issued licenses will not be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about software licensing visit OIT's web page: https://oit.duke.edu/what-we-do/services/software-licensing
Jul 27, 12:18 EDT

Shibboleth - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 EDT

Jul 27, 2021

No incidents reported.

Jul 26, 2021

Virtual Machine Requests - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with virtual machine requests has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 15:44 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with virtual machine requests has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 13:55 EDT

Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Jul 26, 11:40 EDT

Update - In Clockworks all virtual machine provision, deletion, and modification requests will fail. Reboot requests are still functioning and general information about virtual machines (including billing information) is still available.
Jul 26, 09:41 EDT

Identified - OIT has confirmed a service issue with virtual machine requests via Clockworks, VCM, and Research Toolkits. Users may not be able to request virtual machines because a back end integration with ServiceNow is broken. This issue does not impact virtual machines that have already been created.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 09:14 EDT

Shibboleth - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 EDT

Jul 25, 2021

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 EDT

Scheduled - Cisco Jabber has maintenance scheduled. Jabber will be unavailable for up to 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Jul 23, 08:59 EDT

Jul 24, 2021

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 EDT

Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jul 21, 10:18 EDT

Jul 23, 2021

No incidents reported.

Jul 22, 2021

Qualtrics - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 22, 14:50 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 22, 13:00 EDT

Identified - OIT has confirmed a service issue with Qualtrics. The web site (duke.qualtrics.com) is unavailable and the API is not working.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/what-we-do/applications/qualtrics
Jul 22, 12:11 EDT

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:04 EDT

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 21, 10:16 EDT

Jul 21, 2021

Office 365 Distribution Groups - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Office 365 distribution groups has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 21, 13:22 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Office 365 distribution groups has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 21, 12:26 EDT

Identified - OIT has confirmed a service issue with Office 365 distribution groups. Users are unable to add or edit members of the group.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jul 20, 10:15 EDT

Office 365 Email On Mobile Devices - Resolved/Monitoring

Resolved - OIT has monitored the service and can confirm that the issue with receiving/syncing email on mobile devices has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 21, 10:19 EDT

Monitoring - Earlier this afternoon users may have experienced issues receiving/syncing their Office 365 email on their mobile device. OIT has resolved the issue.

If you are still experiencing service issues with receiving/syncing email on your mobile device please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 20, 17:55 EDT

Jul 20, 2021

Rubrik Backup - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:02 EDT

Scheduled - Rubrik has maintenance scheduled. No backups or restores of backups will be able to be performed for the duration of the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Jun 30, 10:47 EDT

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