Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Microsoft 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Gitlab Operational

Kuali Build Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Kits Operational

LinkedIn Learning Operational

Panopto Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke Express (WordPress) Operational

Sites@Duke Pro Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 28, 2023

No incidents reported today.

May 27, 2023

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:03 EDT

Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Systems, including Duke@Work, will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 26, 10:24 EDT

May 26, 2023

East Campus Service Facility - Possible Network Outage

Resolved - This incident has been resolved.
May 26, 19:55 EDT

Monitoring - OIT will continue to monitor the location but initial indications are that the network issue at East Campus Service Facility has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 26, 18:07 EDT

Investigating - OIT is investigating reports of a possible network outage East Campus Service Facility. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 26, 17:44 EDT

Panopto integration - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Panopto integration has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 26, 06:05 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Panopto integration has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 26, 02:16 EDT

Identified - OIT has confirmed a service issue with Panopto/Zoom integration. We are working with the vendor to find a potential solution.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 24, 13:34 EDT

Investigating - OIT staff are currently investigating reports of service issues with Panopto integration. Users might be experiencing issues with integration from Zoom to Panopto.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 23, 18:35 EDT

May 25, 2023

No incidents reported.

May 24, 2023

May 23, 2023

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 EDT

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 3, 10:22 EDT

May 17, 2023

No incidents reported.

May 16, 2023

Jabber - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with one way audio issues for remote Jabber users has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 16, 08:23 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Jabber has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 16, 06:13 EDT

Identified - OIT has confirmed a service issue with some remote Jabber users. Remote Jabber users connected using VPN (vpn.duhs.duke.edu) may experience one way audio issues.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
May 16, 04:57 EDT

May 15, 2023

No incidents reported.

May 14, 2023

Power Outage - Central Campus - Confirmed Service Issue

Resolved - The power outage affecting Central Campus has been resolved. Power has been restored to the affected locations.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 14, 16:44 EDT

Monitoring - Duke Energy is reporting that power has been restored to Central Campus. We will continue to monitor in the event there are other issues.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 14, 14:05 EDT

Identified - Duke Energy is reporting a power outage that is affecting Central Campus. Power is expected to be restored by 5:15pm today. The outage is affecting the following locations: 300 Swift Ave, 406-408 Swift Ave, Swift Apartments, 1515-1516 Hull Ave.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 14, 13:39 EDT