Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Network - Maintenance Aug 11, 21:00-21:45 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:47 EDT

Scheduled - Core network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:31 EDT

Data Center Network - Maintenance Aug 12, 21:00-21:45 EDT

Data Center Network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Aug 5, 10:26 EDT

Core Network - Maintenance Aug 13, 05:00-05:45 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:47 EDT

Past Incidents

Aug 8, 2020

No incidents reported today.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 21:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 EDT

Scheduled - Data Center Network has maintenance scheduled. Users may notice a loss of network connectivity that lasts approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 10:39 EDT

Aug 5, 2020

Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 5, 21:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 EDT

Aug 4, 2020

Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 21:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 EDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 2, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 EDT

Scheduled - The web applications listed below will be unavailable for approximately 2 hours during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 22, 10:29 EDT

Aug 1, 2020

ServiceNow - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 1, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 22:00 EDT

Scheduled - ServiceNow will be unavailable for a few minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ServiceNow visit OIT's web page: https://oit.duke.edu/what-we-do/applications/servicenow
Jul 30, 11:00 EDT

Jul 31, 2020

No incidents reported.

Jul 30, 2020

NAS - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 30, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:01 EDT

Scheduled - NAS maintenance has been scheduled for the hosts listed below:

•oit-nas-fe01
•oit-nas-fe02
•oit-nas-fe05
•oit-nas-fe11
•oit-nas-fe10
•cx4-fe-nas01
•ssri-nas-fe11
•homedir.oit.duke.edu
•secure-nas-fe11
•oit-arch-fe11
•secure-nas-fe01
•ssri-nas-fe01
•tts-nas.oit.duke.edu

Some users may experience an outage lasting approximately 5-10 minutes during the maintenance window. During this time, impacted users will be unable to access their SMB shares and or NFS exports from the NAS hosts listed above.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Jul 29, 10:07 EDT

Core Network - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 30, 05:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 05:01 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:46 EDT

Jul 29, 2020

Jul 28, 2020

Core Network - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 05:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:46 EDT

Jul 27, 2020

NAS - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with NFS exports has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 27, 09:07 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with NFS exports has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jul 27, 07:12 EDT

Update - OIT continues to work on a remediation for this issue which was caused by a recent load balancer security patch impacting NFSv3 mounts on Linux hosts. An update to the NFS protocol will be applied on all OIT managed Linux servers during the standard patching schedule over the next week. Additionally, OIT is working with the load balancer vendor on an updated patch.
Jul 15, 18:54 EDT

Update - This issue is not impacting individual or group NAS share access. The impact is specific to hosts and virtual machines behind the F5 load balancers attempting to connect to NFS exports.

OIT staff are still working to restore service but there is no estimated time to resolution.
Jul 14, 09:23 EDT

Identified - OIT has confirmed a service issue with NFS connections to NAS shares. Users may experience issues connecting to personal and departmental drives hosted on the NAS.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 13, 12:10 EDT

Investigating - OIT staff are currently investigating reports of service issues with NFS connections to NAS shares. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
Jul 13, 11:46 EDT

Jul 26, 2020

Self Service Tools - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:01 EDT

Scheduled - Self Service Tools will be unavailable for approximately 2 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Jul 22, 10:26 EDT

Jul 25, 2020

Office 365 - Maintenance Completed

Completed - The scheduled maintenance has been completed.
Jul 25, 23:59 EDT

Update - The Office 365 maintenance has been completed.

If you experience any service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 25, 08:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:59 EDT

Scheduled - Office 365 has maintenance scheduled. Access to Microsoft's Office 365 services, including email, MS Teams, Bookings, and the Azure portal, may be temporarily impacted and unavailable anytime within the 24-hour window, however no individual user should be impacted for more than 4 hours.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jul 15, 11:01 EDT

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 EDT

Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jul 22, 10:21 EDT

Office 365 Maintenance - API Time and Attendance and Staff Scheduling Impact

Completed - The scheduled maintenance has been completed.
Jul 25, 08:20 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:01 EDT

Scheduled - Due to planned Office 365 maintenance users may not be able to log into API Time and Attendance and Staff Scheduling because of a shared authentication method.

Anytime during the 24 hour planned maintenance window users may not be able to login but no individual user should be impacted for more than 4 hours.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Link to the Office 365 IT Alert: https://status.oit.duke.edu/incidents/2f3dpwwxdslm
Jul 24, 10:40 EDT