All Systems Operational

About This Site

Don't see an issue posted here? Contact the OIT Service Desk or use the 'Report An Outage' web form to create a ticket.

How Do I Manage My IT Alert Subscriptions?

Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Artificial Intelligence (AI) Operational
AI Gateway Operational
Anthropic Claude Operational
ChatGPT Edu Operational
Duke AI Chat Operational
DukeGPT Operational
Microsoft 365 Copilot Operational
MyGPT Builder Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Canvas Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
OIT Web Site Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Dukehub - Maintenance Sep 19, 2026 05:00 - Sep 20, 2026 17:00 EDT

OIT has scheduled maintenance for SISS PeopleSoft (Dukehub). Dukehub will be unavailable during the maintenance window.

Additional Impacts: Dukehub scheduled processes will be placed On Hold at 4:30 PM Friday, 9/18/26, integrations between Perceptive Content and PeopleSoft will be unavailable as well as other integrations, and alumni.duke.edu will have degraded student related services.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/
Posted on Sep 16, 2026 - 10:21 EDT

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

SAP Systems - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 EDT
Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Systems including BW, Buy@Duke, and Duke@Work will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 16, 13:08 EDT

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Microsoft 365 Email (Mac Devices) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Microsoft 365 Email (Mac Devices) has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 15, 09:05 EDT
Monitoring - OIT will continue to monitor the service, but initial indications are that the issue with Microsoft 365 Email (Mac Devices) has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 15, 08:16 EDT
Update - Microsoft is still working to restore service but there is no estimated time to resolution.
Sep 11, 13:18 EDT
Identified - Microsoft has confirmed a service issue with Microsoft 365 email on Mac devices. Some users attempting to connect to the Outlook mobile app or Outlook client on Mac devices may be impacted.

Microsoft is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Microsoft 365 Email visit OIT's web page: https://oit.duke.edu/service/email-and-calendar/
Sep 10, 12:48 EDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

AI Gateway, DukeGPT and MyGPT Builder - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with DukeGPT, MyGPT Builder, AI Gateway, and services dependent on the AI Gateway has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 14:05 EDT
Monitoring - OIT will continue to monitor the service; however, initial indications suggest that the issue affecting DukeGPT, MyGPT Builder, AI Gateway, and services dependent on the AI Gateway has been resolved.

Access to these services now requires a connection to the Duke VPN. For information about the VPN please visit the following web site: https://oit.duke.edu/service/vpn/

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 10, 16:30 EDT
Update - Unfortunately, DukeGPT, MyGPT Builder, AI Gateway, and services dependent on AI Gateway remain unavailable.

OIT staff continue working to restore service, but there is currently no estimated time for resolution.
Sep 8, 15:47 EDT
Update - DukeGPT, MyGPT Builder, AI Gateway and AI Gateway dependent services remain unavailable.

OIT staff are still working to restore service but there is no estimated time to resolution.
Sep 7, 18:19 EDT
Identified - The AI Gateway, DukeGPT and MyGPT Builder, are currently unavailable due to a broader system outage.

OIT is actively working to restore access to these tools. Additional information will be shared once availability has been restored.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about AI Gateway, DukeGPT and MyGPT Builder, visit OIT's web page:
https://oit.duke.edu/service/ai-gateway/
https://oit.duke.edu/service/dukegpt/
https://oit.duke.edu/service/mygpt-builder/
Sep 7, 07:15 EDT
Wolfram (Mathematica) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Wolfram (Mathematica) has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 10:05 EDT
Monitoring - OIT will continue to monitor the service, but initial indications are that the issue with Wolfram (Mathematica) has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 08:46 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
Sep 8, 08:08 EDT
Identified - OIT has confirmed a service issue with Wolfram (Mathematica). The Wolfram Cloud is undergoing unscheduled maintenance, and related services are currently down. AI Access is also unavailable and will remain so until the affected systems are restored.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 4, 09:47 EDT

Sep 10, 2026

Sep 9, 2026

Grouper (groups.oit.duke.edu) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 EDT
Scheduled - OIT has scheduled maintenance for Grouper (groups.oit.duke.edu). There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Grouper visit OIT's web page: https://oit.duke.edu/what-we-do/services/group-management
Sep 2, 10:07 EDT

Sep 8, 2026

ChatGPT Codex - Confirmed Issue
Resolved - This incident has been resolved.
Sep 8, 06:01 EDT
Identified - OIT has confirmed an issue with ChatGPT Codex. Users may see an inaccurate message stating "You're out of Codex and Work Usage" in the desktop application. This notification is related to a known licensing transition issue and does not reflect the user's actual access or entitlement.

Users should continue to be able to utilize ChatGPT Codex functionality as expected.

OpenAI is aware of the issue and is actively working on a resolution. No action is required from affected users at this time.

If you have questions about this issue or would like to report additional issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about ChatGPT visit OIT's web page: https://oit.duke.edu/service/chatgpt-edu/
Aug 25, 12:59 EDT

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

AI Gateway - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with AI Gateway has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 5, 18:05 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with AI Gateway has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 5, 15:10 EDT
Identified - Anthropic Models (Sonnet, Opus and Fable) are currently unavailable via the AI Gateway. More details pertaining to resumption of access will be provided as it becomes available.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about AI Gateway visit OIT's web page: https://oit.duke.edu/service/ai-gateway/
Sep 5, 14:15 EDT
Tableau, Perceptive Content (ImageNow), and Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 05:00 EDT
Scheduled - OIT has scheduled maintenance for Tableau, Perceptive Content (ImageNow), and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
Sep 2, 10:08 EDT
Incident History Powered by Atlassian Statuspage