Duke IT Status

Jira - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:01 EDT

Scheduled - Jira will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

Campus Vision Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Under Maintenance

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

Lynda.com Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

TSM Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Campus Wireless - Maintenance Jul 24, 03:00-07:00 EDT

Campus Wireless has maintenance scheduled. Wireless connectivity may be briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 17, 10:41 EDT

Past Incidents

Jul 20, 2019

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 EDT

Scheduled - The SISS PeopleSoft applications listed below will be unavailable on July 20th from 6 AM to 2 PM:

dukehub.duke.edu
soc.siss.duke.edu
applicants.siss.duke.edu
m.siss.duke.edu
csrpt.siss.duke.edu
Perceptive Content (ImageNow)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jul 17, 10:39 EDT

Jul 19, 2019

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:01 EDT

Scheduled - Cisco Jabber has scheduled maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Cisco Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Jul 18, 15:45 EDT

Tableau - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 20:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:45 EDT

Scheduled - Tableau has an upgrade scheduled and will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit OIT's web page: https://oit.duke.edu/about/metrics
Jul 17, 10:35 EDT

Office 365 (Mail) - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Office 365 Mail has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 15:26 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Office 365 has been resolved. Users should check their 'drafts' folder for unsent messages and if there are any messages that remain unsent take action within the mail client to resend the messages.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 13:39 EDT

Identified - OIT has confirmed a service issue with Office 365 mail. Users may experience issues accessing their mail client or sending messages.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 10:48 EDT

Investigating - OIT staff are currently investigating reports of service issues with Office 365 mail which may or may not be related to the possible reported Shib issues. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about visit OIT's web page: https://oit.duke.edu/what-we-do/services/email-and-calendar
Jul 19, 10:05 EDT

Shib - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Shib has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 13:36 EDT

Monitoring - The Shib issue was directly related to problems with the Office 365 mail environment. OIT has taken steps to mitigate the impact to the Shib environment while Microsoft works to resolve the Office 365 issues.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 12:59 EDT

Identified - OIT has confirmed a service issue with Shib.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 10:30 EDT

Investigating - OIT received reports of service issues with Shib starting around 9:40 am. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shib visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Jul 19, 10:02 EDT

Jul 18, 2019

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:01 EDT

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 07:20 EDT

Jul 17, 2019

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Jul 17, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:30 EDT

Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 15, 07:18 EDT

Jul 16, 2019

No incidents reported.

Jul 15, 2019

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:01 EDT

Scheduled - Call Center Services has maintenance scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Jul 15, 18:43 EDT

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

LSRC - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Jul 10, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:30 EDT

Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 8, 08:08 EDT

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

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