Duke IT Status

All Systems Operational

About This Site

Don't see an issue posted here? Contact the OIT Service Desk or use the 'Report An Outage' web form to create a ticket.

How Do I Manage My IT Alert Subscriptions?

Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Group Manager Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

EMS Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Microsoft 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

DukeHub (PeopleSoft) Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Gitlab Operational

Kuali Build Operational

Perceptive Content (ImageNow) Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Canvas Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Kits Operational

LinkedIn Learning Operational

Panopto Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke Express (WordPress) Operational

Sites@Duke Pro Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Load Balancing Telcom and NC1 - Maintenance Dec 16, 2024 16:00-18:00 EST

OIT has scheduled maintenance for the Load Balancing environment in Telcom and NC1. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:26 EST

Load Balancing Fitz - Maintenance Dec 17, 2024 16:00-18:00 EST

OIT has scheduled maintenance for the Load Balancing environment in Fitz. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:27 EST

Load Balancing Telcom, Fitz, and NC1 - Maintenance Dec 18, 2024 16:00-18:00 EST

OIT has scheduled maintenance for the Load Balancing environment in Telcom, Fitz, and NC1. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:31 EST

API Healthcare - Maintenance Dec 19, 2024 01:00-07:00 EST

OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Dec 04, 2024 - 10:40 EST

Past Incidents

Dec 8, 2024

No incidents reported today.

Dec 7, 2024

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 00:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 EST

Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Production Systems (PRD) (including Duke@Work and Buy @Duke) will be unavailable during the Maintenance period.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Dec 4, 10:38 EST

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 EST

Scheduled - OIT has scheduled maintenance for Call Center Services. During the update process phones will perform a quick restart to initiate the firmware download process. This restart will last 60 seconds or less. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Nov 13, 10:31 EST

Dec 6, 2024

Dec 5, 2024

VCM and Visitor Wireless- Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 20:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:30 EST

Scheduled - OIT has scheduled VCM and Visitor Wireless maintenance. There will be a 1-3 second loss of wireless connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 26, 14:29 EST

Rubrik Backup - Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 EST

Scheduled - Rubrik has maintenance scheduled. Backups and restores of backups will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Dec 4, 10:37 EST

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

Microsoft 365 Email - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Microsoft 365 email (Outlook and OWA) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 26, 07:59 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Microsoft 365 email (Outlook and OWA) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 26, 05:41 EST

Update - The vendor, Microsoft, is reporting that a vast majority of impacted users have had service restored. They continue to work towards resolution for all users.
Nov 25, 17:16 EST

Identified - The vendor, Microsoft, has confirmed that some users may be unable to access or use certain Microsoft 365 services and features including email via Outlook and OWA.

They are working to restore service but unfortunately there is no estimated time to resolution.
Nov 25, 12:18 EST

Investigating - OIT staff are currently investigating reports of service issues with Microsoft 365 email. Users might not be able to access their Duke email via the Outlook client or Outlook on the web.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about email visit OIT's web page: https://oit.duke.edu/service/email-and-calendar/
Nov 25, 12:10 EST

Nov 25, 2024

Nov 24, 2024

No incidents reported.