All Systems Operational
Accounts and Email Operational
Active Directory   Operational
Alumni Email   Operational
Directory Services   Operational
Email Alias   Operational
Grouper   Operational
Kerberos   Operational
Mail Transport and Routing   Operational
NetID   Operational
OneLink   Operational
Self Service Tools   Operational
Service Desk Utilities   Operational
Shibboleth   Operational
Sponsored Guest Tool   Operational
Collaboration and Communication Operational
911 Calls   Operational
Call Center Services   Operational
Call Recording   Operational
Campus Vision   Operational
Duke Box   Operational
Digital Signage   Operational
DukeWiki   Operational
Electronic Fax   Operational
Emergency Notifications   Operational
Jabber   Operational
Office 365   Operational
OneDrive For Business   Operational
Phone Services   Operational
Phone, Web, and Video Conferencing   Operational
Qualtrics   Operational
Scholars@Duke   Operational
SharePoint   Operational
Sympa   Operational
Voice Mail   Operational
DukeCard Operational
DukeCard   Operational
Endpoint Management Operational
BigFix   Operational
Casper   Operational
SCCM   Operational
Information Systems and Automation Operational
API Healthcare   Operational
ImageNow   Operational
PeopleSoft   Operational
SAP   Operational
SAP - Duke@Work Portal   Operational
Tableau   Operational
Network Operational
Core Network   Operational
Data Center Network   Operational
DukeBlue   Operational
eduRoam   Operational
Network Registration   Operational
Public Internet   Operational
VPN   Operational
Other Operational
Other   Operational
Printing and Labs Operational
ePrint   Operational
Gitlab   Operational
3DprinterOS   Operational
Security Operational
LastPass   Operational
Multi-Factor Authentication   Operational
Network Firewall   Operational
Phishing Alert   Operational
Security Alert   Operational
Teaching and Learning Tools Operational
Coursera   Operational
DukeCapture   Operational
Lynda.com   Operational
Sakai   Operational
Software License Management   Operational
Toolkits   Operational
Warpwire   Operational
Virtualization and Storage Operational
Database Hosting and Administration   Operational
Data Storage   Operational
Load Balancing   Operational
NAS   Operational
TSM Backup   Operational
Virtual Server Hosting   Operational
Web and Applications Operational
Duke Today   Operational
Main Duke Website (www.duke.edu)   Operational
MyDuke   Operational
Sites@Duke (Wordpress)   Operational
Wireless and Wired Connectivity Operational
West Campus Buildings   Operational
Central Campus Buildings   Operational
East Campus Buildings   Operational
Remote/Off Campus Buildings   Operational
West Campus Residence Halls   Operational
Central Campus Residence Halls   Operational
East Campus Residence Halls   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless and wired connectivity in the Nasher Art Museum (2001 Campus Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 18, 08:03 EDT
Wireless and wired connectivity in the East Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 20, 07:48 EDT
Warpwire - Upgrade Jul 25, 06:00-08:00 EDT
Warpwire will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Warpwire visit OIT's web page: https://oit.duke.edu/what-we-do/applications/warpwire
Posted on Jul 16, 11:54 EDT
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018
Completed - The scheduled maintenance has been completed.
Jul 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 EDT
Scheduled - Dukehub.duke.edu (PeopleSoft Interaction Hub and Campus Solutions, Applicant Access, Guest Access) will be unavailable from 6:00AM until approximately 2:00 PM for maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jul 18, 10:17 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 EDT
Scheduled - SAP Systems and Duke@Work will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP Systems and Duke@Work visit OIT's web page: https://oit.duke.edu/what-we-do/services/sap-systems
Jul 20, 13:03 EDT
Jul 19, 2018
Completed - The scheduled maintenance has been completed.
Jul 19, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 13:00 EDT
Scheduled - Wireless and wired connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 17, 13:08 EDT
Resolved - The issue with phishing has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 12:17 EDT
Monitoring - The IT Security Office has received reports of a phishing attack.

Phishing Attack: "New message from Blackboard."
--------------
The Duke IT Security Office has received multiple reports of the following widespread phishing attack. It is important to note that Duke no longer uses the Blackboard learning management system and emails claiming to be from Blackboard requesting that you login, should be treated as suspicious.

If you have received the message below, please delete without clicking on the link or replying. If you have clicked the link and/or provided your Duke credentials on the linked site, please contact the OIT Service Desk immediately at (919) 684-2200.

Learn more about phishing [1].

https://security.duke.edu/node/299
Jul 19, 11:00 EDT
Resolved - The issue with E-mail Impersonation Fraud has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 19, 10:59 EDT
Monitoring - The IT Security Office has recently received several reports of email fraud attempts where attackers are attempting to impersonate Duke staff.

These attacks usually attempt to impersonate staff members in management positions and follow the same general format:

*1*. The attacker registers an email address with an external email provider
(ex: Gmail) that appears as if it may be a personal email account for the person they're impersonating.

*2*. Utilizing publicly available information to determine targets, the attacker then sends a message to users they suspect may work with the person they're impersonating. These messages are usually simple in nature and ask a question such as "Are you available?" or "May I ask a favor of you?".

*3*. If the user responds to the message, the attacker will respond to begin their fraud.

Any email message from a Duke employee not originating from a duke.edu email address should be treated with suspicion. As always, any suspicious message can be reported to security@duke.edu for evaluation.

https://security.duke.edu/node/298
Jul 19, 09:01 EDT
Resolved - This incident has been resolved.
Jul 19, 06:33 EDT
Monitoring - The vendor, Microsoft, has developed and validated a fix for this issue. The first portion of the fix has begun deployment and they anticipate the remaining portion will be applied by July 16. The expectation is that a full resolution should be implemented by July 20.
Jul 11, 13:08 EDT
Identified - Users of the light version of Outlook on the web may intermittently experience errors opening email messages. As a workaround, users can switch their interface to the full version of Outlook on the web:

https://support.microsoft.com/en-us/help/2506626/outlook-web-app-opens-in-the-light-version-when-it-s-used-in-office-36

The vendor, Microsoft, is working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jul 9, 16:58 EDT
Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 15:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 13:01 EDT
Scheduled - Wireless and wired connectivity in the Keller Center - Fuqua School of Business (220 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 17, 07:33 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:30 EDT
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 17, 07:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:00 EDT
Scheduled - Wireless and wired connectivity in the Science Drive Parking Garage (302 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 17, 07:32 EDT
Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:30 EDT
Scheduled - Wireless and wired connectivity in the Sanford School of Public Policy (201 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 16, 07:41 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:30 EDT
Scheduled - Wireless and wired connectivity in Rubenstein Hall (302 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 13, 07:17 EDT
Jul 16, 2018
Resolved - This incident has been resolved.
Jul 16, 13:54 EDT
Monitoring - The IT Security Office has received reports of a phishing attack with the Subject: 'Tutor'

The intent of this message it to lure users into replying to the email so that they can request further personal information about you with the end goal of financial gain or fraud.

Visit security.duke.edu to view the phishing email. If you have received the message, please delete without replying. If you have replied, please contact the OIT Service Desk at (919) 684-2200.
Jul 16, 10:47 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT
Scheduled - Gitlab (gitlab.oit.duke.edu) will be briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Gitlab visit OIT's web page: https://oit.duke.edu/what-we-do/applications/gitlab
Jul 11, 15:15 EDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018
Completed - The scheduled maintenance has been completed.
Jul 14, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:01 EDT
Scheduled - SCCM will be unavailable while the site server is migrated to a new VM and the SCCM instance upgraded. During this time all functions will be inaccessible with the exception of standalone media (no network).

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SCCM visit OIT's web page: https://oit.duke.edu/what-we-do/applications/system-center-configuration-manager-sccm
Jul 11, 15:07 EDT
Jul 13, 2018
Completed - The scheduled maintenance has been completed.
Jul 13, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 10:00 EDT
Scheduled - Wireless and wired connectivity in the Library Service Center (5 Anson St) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 12, 12:34 EDT
Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 15:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:30 EDT
Scheduled - Wireless and wired connectivity in the Nocturnal Lab Module (314 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 11, 07:56 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 13:30 EDT
Scheduled - Wireless and wired connectivity in the Duke Lemur Center (350 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 11, 07:54 EDT
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:30 EDT
Scheduled - Wireless and wired connectivity in the Keck Life Sciences Research Laboratory (101 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 10, 07:34 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 09:30 EDT
Scheduled - Wireless and wired connectivity in Environment Hall (9 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 10, 07:32 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 08:30 EDT
Scheduled - Wireless and wired connectivity in the Levine Science Research Center (LSRC) (308 Research Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 10, 07:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:00 EDT
Scheduled - Wireless and wired connectivity in the Brodhead Center (416 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 9, 07:27 EDT
Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:00 EDT
Scheduled - Wireless and wired connectivity in Cameron Indoor Stadium (115 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 9, 07:25 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 10:30 EDT
Scheduled - Wireless and wired connectivity in the Schwartz-Butters Athletic Center (306 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 6, 10:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:30 EDT
Scheduled - Wireless and wired connectivity in the Center for Athletic Excellence (107 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 6, 07:54 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:01 EDT
Scheduled - Wireless networks will be intermittently unavailable for approximately 15 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 9, 11:05 EDT
Jul 9, 2018
Completed - The scheduled maintenance has been completed.
Jul 9, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:30 EDT
Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 5, 07:29 EDT
Jul 8, 2018

No incidents reported.