Vendor Report-- Panopto NA Cloud Notification 2026-09-23 -- Degraded performance in archived content restoration processing.
Monitoring - ~~~~~~~~
Panopto Components

Processing / Encoding

Locations

North America (NA)

September 23, 2026 11:13PM UTC
IDENTIFIED

The Panopto NA Cloud is experiencing performance degradation in archived content restoration processing.

The source of the performance degradation has been identified. Our cloud operations team applied a change to mitigate the issue and is monitoring performance metrics to ensure it is resolved.

Our next update will be within 24 hours.
Panopto

~~~~~~~~~~~~~~~~~~~~~~~~~
Duke OIT

If you are experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 23, 2026 - 22:08 EDT

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Teaching and Learning Tools Degraded Performance
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Self Service Tools - Maintenance Sep 27, 2026 00:00-02:00 EDT

OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web-selfservice.oit.duke.edu/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Posted on Sep 23, 2026 - 10:22 EDT

Network Firewall - Maintenance Sep 29, 2026 21:30-22:30 EDT

OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Posted on Sep 23, 2026 - 10:17 EDT

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance Oct 4, 2026 05:30-07:00 EDT

OIT has scheduled maintenance for the web applications listed below. They will be unavailable during the maintenance window.

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 23, 2026 - 10:23 EDT

Sep 23, 2026

Network Firewall - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:30 EDT
Scheduled - OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Sep 23, 10:16 EDT
DNS - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:01 EDT
Scheduled - OIT has scheduled maintenance on the DNS infrastructure. DNS will still function normally, but the ability to create or remove zones will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DNS visit OIT's web page: https://oit.duke.edu/what-we-do/services/domain-name-system-dns
Sep 23, 10:21 EDT
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Sep 23, 10:14 EDT
Shib - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Shib has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 23, 12:49 EDT
Monitoring - OIT will continue to monitor the service, but initial indications are that the issue with Shib has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 23, 11:54 EDT
Identified - OIT has confirmed a service issue with Shib. Users not able to successfully authenticate to any Shib protected services

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Shib visit OIT's web page: https://oit.duke.edu/service/shibboleth/
Sep 23, 10:42 EDT

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Webex Contact Center - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Webex Contact Center has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 21, 14:04 EDT
Monitoring - OIT will continue to monitor the service, but initial indications are that the issue with Webex Contact Center has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 21, 11:56 EDT
Identified - OIT has confirmed a service issue with Webex Contact Center. University Finesse agents are currently unable to login.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 21, 10:45 EDT

Sep 20, 2026

Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 EDT
Scheduled - OIT has scheduled maintenance for SISS PeopleSoft (Dukehub). Dukehub will be unavailable during the maintenance window.

Additional Impacts: Dukehub scheduled processes will be placed On Hold at 4:30 PM Friday, 9/18/26, integrations between Perceptive Content and PeopleSoft will be unavailable as well as other integrations, and alumni.duke.edu will have degraded student related services.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/
Sep 16, 10:21 EDT

Sep 19, 2026

Sep 18, 2026

SAP Systems - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 EDT
Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Systems including BW, Buy@Duke, and Duke@Work will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 16, 13:08 EDT

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Microsoft 365 Email (Mac Devices) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Microsoft 365 Email (Mac Devices) has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 15, 09:05 EDT
Monitoring - OIT will continue to monitor the service, but initial indications are that the issue with Microsoft 365 Email (Mac Devices) has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 15, 08:16 EDT
Update - Microsoft is still working to restore service but there is no estimated time to resolution.
Sep 11, 13:18 EDT
Identified - Microsoft has confirmed a service issue with Microsoft 365 email on Mac devices. Some users attempting to connect to the Outlook mobile app or Outlook client on Mac devices may be impacted.

Microsoft is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Microsoft 365 Email visit OIT's web page: https://oit.duke.edu/service/email-and-calendar/
Sep 10, 12:48 EDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

AI Gateway, DukeGPT and MyGPT Builder - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with DukeGPT, MyGPT Builder, AI Gateway, and services dependent on the AI Gateway has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 14:05 EDT
Monitoring - OIT will continue to monitor the service; however, initial indications suggest that the issue affecting DukeGPT, MyGPT Builder, AI Gateway, and services dependent on the AI Gateway has been resolved.

Access to these services now requires a connection to the Duke VPN. For information about the VPN please visit the following web site: https://oit.duke.edu/service/vpn/

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 10, 16:30 EDT
Update - Unfortunately, DukeGPT, MyGPT Builder, AI Gateway, and services dependent on AI Gateway remain unavailable.

OIT staff continue working to restore service, but there is currently no estimated time for resolution.
Sep 8, 15:47 EDT
Update - DukeGPT, MyGPT Builder, AI Gateway and AI Gateway dependent services remain unavailable.

OIT staff are still working to restore service but there is no estimated time to resolution.
Sep 7, 18:19 EDT
Identified - The AI Gateway, DukeGPT and MyGPT Builder, are currently unavailable due to a broader system outage.

OIT is actively working to restore access to these tools. Additional information will be shared once availability has been restored.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about AI Gateway, DukeGPT and MyGPT Builder, visit OIT's web page:
https://oit.duke.edu/service/ai-gateway/
https://oit.duke.edu/service/dukegpt/
https://oit.duke.edu/service/mygpt-builder/
Sep 7, 07:15 EDT
Wolfram (Mathematica) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Wolfram (Mathematica) has been resolved.

If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 10:05 EDT
Monitoring - OIT will continue to monitor the service, but initial indications are that the issue with Wolfram (Mathematica) has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 08:46 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
Sep 8, 08:08 EDT
Identified - OIT has confirmed a service issue with Wolfram (Mathematica). The Wolfram Cloud is undergoing unscheduled maintenance, and related services are currently down. AI Access is also unavailable and will remain so until the affected systems are restored.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 4, 09:47 EDT

Sep 10, 2026

Sep 9, 2026

Grouper (groups.oit.duke.edu) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 EDT
Scheduled - OIT has scheduled maintenance for Grouper (groups.oit.duke.edu). There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Grouper visit OIT's web page: https://oit.duke.edu/what-we-do/services/group-management
Sep 2, 10:07 EDT
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