Duke IT Status

CIEMAS - Possible Network Disruption Due To Power Generator Testing

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:30 EST

Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sands Drive Parking Garage - Possible Network Disruption Due To Power Generator Testing Nov 21, 13:00-14:00 EST

Wireless and wired connectivity in the Sands Drive Parking Garage (1 Sands Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 08:46 EST

API Healthcare - Maintenance Nov 22, 01:00-06:00 EST

API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 14:18 EST

Crowell Dorms Network - Maintenance Nov 24, 06:00-08:00 EST

Crowell Dorms network connectivity will be unavailable for approximately 10 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network visit OIT's web page: https://oit.duke.edu/category/network
Posted on Nov 20, 09:56 EST

Nasher Art Museum - Possible Network Disruption Due To Power Generator Testing Nov 26, 10:30-11:30 EST

Wireless and wired connectivity in the Nasher Art Museum (2001 Campus Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 21, 07:25 EST

East Campus Residence Halls - Possible Network Disruption Due To Power Generator Testing Nov 26, 13:00-15:00 EST

Wireless and wired connectivity in the East Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 21, 07:27 EST

Past Incidents

Nov 21, 2018

Edge Network - Software Upgrade

Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 EST

Scheduled - OIT will be performing a software upgrade on the edge network equipment that provides the connection between campus and the internet . There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network visit OIT's web page: https://oit.duke.edu/category/network
Nov 19, 09:03 EST

Nov 20, 2018

LastPass - Service Issue

Resolved - The vendor has monitored the service and can confirm that the issue with LastPass has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 17:11 EST

Monitoring - The vendor will continue to monitor the service but initial indications are that the issue with LastPass has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 14:55 EST

Identified - The vendor has confirmed a service issue with LastPass. Some users may experience issues logging into lastpass.com. However, offline mode should be working.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about LastPass visit OIT's web page: https://oit.duke.edu/what-we-do/applications/lastpass
Nov 20, 13:49 EST

Keller Center (Fuqua School of Business) - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 20, 15:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:00 EST

Scheduled - Wireless and wired connectivity in the Keller Center - Fuqua School of Business (220 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 19, 07:23 EST

Sanford School of Public Policy - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 20, 10:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:30 EST

Scheduled - Wireless and wired connectivity in the Sanford School of Public Policy (201 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 10:39 EST

Rubenstein Hall - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 20, 09:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:30 EST

Scheduled - Wireless and wired connectivity in Rubenstein Hall (302 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 07:27 EST

Nov 19, 2018

No incidents reported.

Nov 18, 2018

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:00 EST

Scheduled - The web applications listed below will be unavailable for approximately 2 hours during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 24, 10:28 EDT

Nov 17, 2018

No incidents reported.

Nov 16, 2018

SMS Paging - Unavailable

Resolved - OIT has monitored the service and can confirm that the issue with SMS Paging has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 15:29 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SMS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 16, 13:29 EST

Update - The vendor expects service to be restored on Friday afternoon. If your group relies on SMS for notifications please contact the OIT Service Desk (https://oit.duke.edu/help) for information about other notification options.
Nov 15, 08:43 EST

Update - The vendor is still working to restore service and there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 15, 07:51 EST

Update - The vendor is still working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 16:22 EST

Identified - OIT has confirmed a service issue with Spok SMS paging. Currently SMS pages are unavailable. Pages via the Spok Mobile app are still functioning. If your group relies on SMS notifications from ServiceNow we recommend that you monitor the group's ticketing queue.

The vendor is aware of the issue and is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 12:14 EST

Wilson Recreation Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 16, 11:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:30 EST

Scheduled - Wireless and wired connectivity in the Wilson Recreation Center (330 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 15, 07:28 EST

Campus Vision - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:01 EST

Scheduled - Campus Vision will be unavailable for approximately 10 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Campus Vision visit OIT's web page: https://oit.duke.edu/what-we-do/applications/campusvision
Nov 15, 09:37 EST

Nov 15, 2018

West Campus Residence Halls - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 15, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 EST

Scheduled - Wireless and wired connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 07:11 EST

Telcom Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 EST

Scheduled - Telcom Data Center Network maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 10:15 EST

Edge Network - Software Upgrade

Completed - The scheduled maintenance has been completed.
Nov 15, 07:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:00 EST

Nov 14, 2018

Fitz-East Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 13:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 EST

Scheduled - Fitz-East Data Center Network maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 10:13 EST

Keck Life Sciences Research Laboratory - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 14, 11:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 10:30 EST

Scheduled - Wireless and wired connectivity in the Keck Life Sciences Research Laboratory (101 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 10:19 EST

Environment Hall - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 14, 10:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:30 EST

Scheduled - Wireless and wired connectivity in Environment Hall (9 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 10:17 EST

Levine Science Research Center (LSRC) - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 14, 09:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:30 EST

Scheduled - Wireless and wired connectivity in the Levine Science Research Center (LSRC) (308 Research Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 07:51 EST

Brodhead Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 EST

Scheduled - Wireless and wired connectivity in the Brodhead Center (416 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 07:42 EST

Nov 13, 2018

Duke Learning Management System (LMS) - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 16:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:30 EST

Scheduled - Duke Learning Management System (LMS) will be unavailable for approximately 5-10 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duke Learning Management System (LMS) visit OIT's web page: https://hr.duke.edu/training/learning-management-system
Nov 12, 13:36 EST

Cameron Indoor Stadium - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 13, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:00 EST

Scheduled - Wireless and wired connectivity in Cameron Indoor Stadium (115 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 07:24 EST

Schwartz-Butters Athletic Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 13, 11:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:30 EST

Scheduled - Wireless and wired connectivity in the Schwartz-Butters Athletic Center (306 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 07:23 EST

Center for Athletic Excellence - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 13, 10:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:31 EST

Scheduled - Wireless and wired connectivity in the Center for Athletic Excellence (107 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 07:21 EST

Nov 12, 2018

Mult-Factor Authentication (VoIP Phones) - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with MFA via VoIP phones has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 12:49 EST

Monitoring - The issue with multi-factor authentication using VoIP phones has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 10:35 EST

Update - As a work around for MFA failures via VoIP phones OIT recommends that users set up MFA on their mobile device:

iOS: https://oit.duke.edu/help/articles/mfa-duo-mobile-setup-ios-device
Android: https://oit.duke.edu/help/articles/mfa-set-duo-android

NOTE: MFA via a mobile device is the preferred method to authenticate.

Another work around is to generate temporary passcodes:
https://oit.duke.edu/help/articles/mfa-generate-temporary-passcodes-multi-factor-authentication

If you have any questions or need assistance setting up your mobile device please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 09:06 EST

Identified - OIT has confirmed a service issue with multi-factor authentication via VoIP phones. OIT staff are in contact with the vendor but there is no estimate of when service will be restored.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about MFA visit OIT's web page: https://oit.duke.edu/help/articles/mfa-authenticating-duo
Nov 12, 08:31 EST

Investigating - OIT staff are currently investigating reports of service issues with Duo multi-factor authentication using VoIP phones. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 08:13 EST

Student Wellness Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 12, 09:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:30 EST

Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 9, 08:36 EST

Nov 11, 2018

Crowell House - network accessiblity

Resolved - This incident has been resolved.
Nov 11, 06:51 EST

Update - The switching infrastructure at Crowell (both the distribution and access layer switches) appear to be stable)
Nov 10, 23:07 EST

Update - OIT is aware of power issues at Crowell that have impacted network equipment and may be impacting wireless and wired connectivity. Network services will be restored once the power work has been completed.”
Nov 10, 23:06 EST

Update - We are continuing to monitor for any further issues.
Nov 10, 22:08 EST

Update - “OIT is aware of power issues at Crowell that have impacted network equipment and may be impacting wireless and wired connectivity. Network services will be restored once the power work has been completed.”
Nov 10, 21:59 EST

Monitoring - OIT is aware of power work being done at Cooper House which will affect network accessibility.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 10, 20:09 EST

Nov 10, 2018

Crowell Building - Network Issue

Resolved - The internet issue was due to a power outage. Power has been restored and internet is available.
Nov 10, 19:23 EST

Investigating - OIT staff are currently investigating reports of network issues within Crowell Building. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 10, 19:18 EST

PHISHING ALERT

Resolved - The IT Security Office has received reports of email extortion attacks being circulated through the Duke community.

The latest email claims to have compromised a users device by way of a DDOS vulnerability in some Cisco ASAs (CVE-2018-0296 June 18). They then claim that the users device downloaded the malicious code upon connecting to the Duke network and they have been able to view all of their activity via VNC.

Visit security.duke.edu to view the phishing email.
Nov 10, 14:42 EST

Nov 9, 2018

Library Service Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 9, 11:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:00 EST

Scheduled - Wireless and wired connectivity in the Library Service Center (5 Anson St) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 12:45 EST

Nov 8, 2018

Virtual Server Hosting - VCM and Clockworks Impact

Resolved - The issue with Virtual Server Hosting - VCM and Clockworks Impact has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 22:50 EST

Update - We are continuing to work on a fix for this issue.
Nov 8, 22:45 EST

Update - The virtual server hosting emergency maintenance has been extended to 10 pm.
Nov 8, 20:13 EST

Update - The virtual server hosting emergency maintenance has been extended to 6 pm.
Nov 8, 14:52 EST

Update - During the emergency maintenance if you need a virtual machine (VM) that is currently powered off to be powered back on please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 12:37 EST

Identified - OIT is conducting emergency maintenance on the virtual server hosting environment. During the emergency maintenance users will not be able to provision or manage virtual machines (VMs) via VCM or Clockworks, nor will they be able to manage already provisioned VMs.

OIT anticipates the emergency maintenance to be completed by 3 pm this afternoon.
Nov 8, 11:40 EST

Monitoring - The issue with Virtual Server Hosting appears to have been resolved. OIT teams will continue to monitor the situation.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 8, 08:18 EST

Identified - There is an issue with the virtual hosting environment which impacts the provisioning and management of virtual machines (VMs). New VMs cannot be provisioned via VCM or Clockworks, nor can currently provisioned VMs be managed (powered on or off).

This issue does not impact other functions of already provisioned VMs.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about virtual machines visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 8, 07:56 EST

Duke Lemur Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 8, 14:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 13:30 EST

Scheduled - Wireless and wired connectivity in the Duke Lemur Center (350 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 08:40 EST

Nov 7, 2018

Nocturnal Lab Module - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 7, 15:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 14:31 EST

Scheduled - Wireless and wired connectivity in the Nocturnal Lab Module (314 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 07:23 EST

Virtual Server Hosting - Degraded

Resolved - The issue with Virtual Server Hosting has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 13:54 EST

Update - New VM creation is unavailable via VCM and Clockworks, in addition to the previously posted issues with console access and VM edits.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Virtual Server Hosting visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 6, 14:05 EST

Identified - Console access and VM edits are currently unavailable through vSphere and Clockworks.

This issue does not impact other functions of already provisioned VMs.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Virtual Server Hosting visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 6, 11:02 EST

Westbrook Building (Divinity School) - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 7, 10:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:30 EST

Scheduled - Wireless and wired connectivity in the Westbrook Building (403 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 5, 08:10 EST

Perkins Library - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
Nov 7, 09:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:30 EST

Scheduled - Wireless and wired connectivity in the Perkins Library (411 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 2, 07:28 EDT

Virtual Server Hosting - Telcom Data Center

Resolved - The issue with the virtual server hosting environment in the Telcom data center has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 08:17 EST

Identified - OIT has confirmed that there are issues with multiple physical servers in the Telcom data center impacting virtual servers hosted in that data center.

If you have questions about which virtual servers are impacted please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 07:59 EST

Investigating - OIT is investigating an issue with one of the physical servers used to host virtual servers in the Telcom data center. This issue maybe impacting a number of virtual servers.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about virtual server hosting visit OIT's web page: https://oit.duke.edu/what-we-do/services/virtual-server-hosting
Nov 7, 07:34 EST

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