Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zoom Meetings - Required Client Upgrade May 29, 08:00 - Jun 2, 08:00 EDT

Zoom Meeting client versions of 5.0 or greater will be required to join meetings after May 30th. If you attempt to join a Zoom Meeting without an upgraded client after May 30th you will be unable to do so.

To check your desktop client version click your profile picture then select 'Help - About Zoom.' On a mobile client click the Settings (gear) icon and select 'About-Zoom.'

After checking your client version if you need to download the latest version please visit the following web site: https://zoom.us/download

If you have any questions please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings
Posted on May 27, 09:18 EDT

SISS PeopleSoft Applications - Maintenance May 30, 06:00-17:00 EDT

The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Posted on May 27, 10:30 EDT

GitLab - Maintenance Jun 22, 08:00-10:00 EDT

GitLab (gitlab.oit.duke.edu) will be unavailable for approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about GitLab visit OIT's web page: https://oit.duke.edu/what-we-do/applications/gitlab
Posted on May 27, 10:45 EDT

Past Incidents

May 29, 2020

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
May 29, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 EDT

Scheduled - Call Center Services has maintenance scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
May 20, 10:34 EDT

May 28, 2020

May 27, 2020

No incidents reported.

May 26, 2020

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
May 26, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 EDT

Scheduled - Cisco Jabber has maintenance scheduled. Users may be logged off during the maintenance window, but will be able to immediately log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
May 20, 10:11 EDT

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
May 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 03:00 EDT

Scheduled - The following SAP Systems have maintenance scheduled:

Duke@Work
Duke@Work Mobile
Buy@Duke
ECC BW (Budget System)
DADD

Users will be unable to access the systems functions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap
May 22, 10:13 EDT

May 22, 2020

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
May 22, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 EDT

May 21, 2020

Network Registration Administration (dukereg-admin.oit.duke.edu) - Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:00 EDT

Scheduled - Network Registration adminstration (dukereg-admin.oit.duke.edu) has maintenance scheduled. Access to dukereg-admin.oit.duke.edu will be intermittently unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Registration visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-registration
May 13, 11:40 EDT

May 20, 2020

Virtual Server Hosting - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 EDT

Scheduled - Virtual Server Hosting will be upgrading vCenter to it's latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
May 15, 13:59 EDT

May 19, 2020

Voice Mail - Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 22:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:31 EDT

Scheduled - Voice Mail has maintenance scheduled. There will be a brief, 5 minute window during the maintenance when users will not be able to access their voice mail through the Jabber client.

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail
May 13, 11:08 EDT

Chesterfield - Network Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 EDT

Scheduled - Chesterfield network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 13, 11:20 EDT

May 18, 2020

DukeCapture/Panopto - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:01 EDT

Scheduled - DukeCapture/Panopto will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeCapture/Panopto visit OIT's web page: https://oit.duke.edu/help/articles/kb0024107
May 13, 11:30 EDT

Sites@Duke (WordPress) - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Sites@Duke (WordPress) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 18, 14:41 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Sites@Duke (WordPress) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
May 18, 12:38 EDT

Update - We are continuing to work on a fix for this issue.
May 18, 11:09 EDT

Identified - Identified - OIT has confirmed a service issue with shibboleth services on Sites@Duke. This issue is also preventing domain mapped sites from loading properly.

Duke Web Services is currently working on restoring the service.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 18, 11:06 EDT

May 17, 2020

Phone Services (VoIP) - Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:01 EDT

Scheduled - Phone Services (VoIP) has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
May 15, 16:24 EDT

May 16, 2020

No incidents reported.

May 15, 2020

ePrint - Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 09:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 EDT

Scheduled - ePrint maintenance has been scheduled. Uniprint and mobile print services will be unavailable for approximately 30 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
May 13, 11:14 EDT

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 EDT

Scheduled - Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
May 13, 11:04 EDT

VoIP Phone Service - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with voip phone has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 15, 00:09 EDT

Identified - OIT has confirmed a service issue with VoIP phone service. Users may not be able to place or receive calls on their VoIP phones.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about phone service visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
May 14, 21:47 EDT