Duke IT Status

Office 365 Personal Bookings - Confirmed Service Issue

Update - OIT continues to work with the vendor, Microsoft, on Personal Bookings pages not loading or displaying a 'This booking page has a new address' error. Unfortunately there is still no estimated time to resolution.
May 27, 12:12 EDT

Identified - OIT has confirmed a service issue with Office 365 Personal Bookings. Personal Bookings pages aren't loading and may display a 'This booking page has a new address' error.

OIT staff are working with the vendor, Microsoft, to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Office 365 Personal Bookings visit OIT's web page: https://oit.duke.edu/help/articles/kb0033211
May 26, 15:19 EDT

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Partial Outage

911 Calls Operational

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CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Office 365 Partial Outage

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

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Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

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SAP Operational

Tableau Operational

Network Operational

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DukeBlue Operational

eduRoam Operational

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VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

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1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

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Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

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Main Duke Website (www.duke.edu) Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 27, 2022

Unresolved incident: Office 365 Personal Bookings - Confirmed Service Issue.

May 26, 2022

VPN - Appliance Upgrade

Completed - The scheduled maintenance has been completed.
May 26, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 17:01 EDT

Scheduled - OIT has scheduled Virtual Private Network (VPN) appliance upgrades. Due to appliance redundancy there is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn
May 18, 10:10 EDT

May 25, 2022

Emergency SMS (www.getrave.com) - Service Issue

Resolved - This incident has been resolved.
May 25, 02:35 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duke University's emergency SMS service has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 25, 00:20 EDT

Update - OIT staff are in contact with the vendor as they attempt to restore service but there is still no estimated time to resolution. As a workaround OIT has tested and confirmed an alternative method to send emergency SMS messages if necessary.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 24, 23:22 EDT

Identified - OIT has confirmed a service issue with Duke University's emergency SMS service. Emergency SMS messages cannot be sent from on campus.

OIT staff have contacted the vendor and they are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 24, 22:26 EDT

Investigating - OIT staff are currently investigating reports of service issues with Duke University's emergency SMS service. On-campus users might not be able to send SMS messages.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help).
May 24, 21:39 EDT

May 24, 2022

Network Firewall - Maintenance

Completed - The scheduled maintenance has been completed.
May 24, 20:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:00 EDT

Scheduled - Network Firewall maintenance has been scheduled. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Apr 27, 10:19 EDT

May 23, 2022

Tableau - Scheduled Upgrade

Completed - The scheduled maintenance has been completed.
May 23, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 EDT

Scheduled - OIT has scheduled an upgrade for Tableau. The Tableau application will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit the following link: https://tableau.duke.edu/
May 18, 15:09 EDT

May 22, 2022

No incidents reported.

May 21, 2022

Tableau - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 12:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:01 EDT

Scheduled - OIT has scheduled database maintenance for Tableau. The Tableau application will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit the following link: https://tableau.duke.edu/
May 18, 10:16 EDT

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 12:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:02 EDT

Scheduled - OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
May 18, 10:18 EDT

Perceptive Content (ImageNow) - Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 12:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:01 EDT

Scheduled - OIT has scheduled database maintenance for Perceptive Content (ImageNow). The Perceptive Content (ImageNow) application will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/node/1476
May 18, 10:14 EDT

Cvent - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the access issues with Cvent have been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 21, 07:45 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with access to Cvent has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 20, 22:02 EDT

Update - The vendor is reporting substantial functionality improvements in Cvent but users may continue to experience intermittent errors as services are still recovering.
May 20, 21:05 EDT

Update - Unfortunately the access issues with Cvent persist. The vendor is continuing to work on the issue but there is no estimate of when it will be resolved.
May 20, 20:35 EDT

Update - The vendor anticipates that the access issues with Cvent should be resolved around 6 pm this evening.
May 20, 16:24 EDT

Update - OIT staff are still working with the vendor to restore Cvent service, but there is no estimated time to resolution.
May 20, 15:34 EDT

Identified - OIT has confirmed a service issue with Cvent. Authorized Duke users are unable to access the service.

OIT staff are working with the vendor to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Cvent visit OIT's web page: https://oit.duke.edu/what-we-do/applications/cvent
May 20, 13:04 EDT

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 EDT

Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Systems, including Duke@Work, will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 18, 12:04 EDT

May 20, 2022

May 19, 2022

Phone Services (VoIP) - Migration

Completed - The scheduled maintenance has been completed.
May 19, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 EDT

Scheduled - OIT has scheduled Phone Services (VoIP) maintenance. The Phone Services (VoIP) environment is being migrated to new infrastructure, but there is no anticipated impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
May 11, 10:20 EDT

May 18, 2022

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 EDT

Scheduled - Cisco Jabber has maintenance scheduled. Users who are not connected via VPN may be logged off during the maintenance window as services are restarted, but normal functionality will not be impacted.

If you have any questions about the maintenance, or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
May 4, 10:28 EDT

May 17, 2022

Network Firewall - Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:01 EDT

Scheduled - Network Firewall maintenance has been scheduled. The following VRFs, or network paths, will have a brief loss of network connectivity during the maintenance window:

International (DKU)
Resnet (including access to VCM)
Visitor

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Apr 27, 10:19 EDT

Duke Health Network - Confirmed Service Issue

Resolved - DHTS has monitored the health of the core network and can confirm that the network connectivity issues on the Duke Health network were resolved last evening.

If you are still experiencing service issues please contact the DHTS Service Desk (dhts.duke.edu).
May 17, 08:00 EDT

Monitoring - DHTS will continue to monitor the service but initial indications are that the network issues caused by the core firewall appliances have been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 17, 05:15 EDT

Identified - Duke Health is experiencing significant network connectivity issues affecting multiple applications due to issues with the core firewall appliances.

DHTS staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the DHTS Service Desk (dhts.duke.edu).
May 16, 15:36 EDT

Spok Mobile Paging - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Spok Mobile paging delays was resolved last evening.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 17, 07:58 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the paging delays via Spok Mobile have been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 16, 13:29 EDT

Identified - OIT has confirmed a service issue with Spok Mobile paging. Due to a firewall issue users may experience delays in receiving pages to physical pagers or on devices via the Spok Mobile app.

DHTS staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 16, 12:25 EDT

May 16, 2022

May 15, 2022

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:31 EDT

Scheduled - The web applications listed below will be unavailable during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 4, 10:39 EDT

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.