Qualtrics - Confirmed Service Issue
Update - OIT has confirmed issues with Duke Qualtrics users sending collaboration invitations to external users, outside the Duke Qualtrics environment. Collaboration invitations may not have been received by their intended recipients. This issue does not appear to affect distributions. OIT staff are working with the vendor but there is not estimated time to resolution.
May 21, 2025 - 11:51 EDT
Identified - OIT has confirmed a service issue with Qualtrics. Duke users may not be able to send collaboration invitations to external users, outside the Duke Qualtrics environment.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/service/qualtrics/
May 21, 2025 - 10:57 EDT

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Degraded Performance
Partial Outage
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Maintenance

Scheduled Maintenance

Call Center Services - Maintenance May 22, 2025 20:00 - May 23, 2025 04:00 EDT

OIT has scheduled maintenance for Call Center Services. Finesse Agents will experience multiple failovers during the maintenance window (after 8pm). Most agents will reconnect automatically, but some may have to sign back into Finesse after failing over.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on May 21, 2025 - 10:27 EDT

Brodhead Center, Flowers, and Page Auditorium- Network Maintenance May 22, 2025 22:00 - May 23, 2025 02:00 EDT

OIT has scheduled Network maintenance for the Brodhead Center, Flowers, and Page Auditorium. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on May 21, 2025 - 10:18 EDT

Cisco Jabber - Maintenance May 28, 2025 21:00-22:00 EDT

OIT has scheduled maintenance for Cisco Jabber. Users will be able to access normal, one-to-one chat functions but group chat functions will be unavailable. Ad-hoc group chats will be able to be created and used if necessary.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Posted on May 21, 2025 - 10:23 EDT
May 22, 2025
API Healthcare - Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 EDT
Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 19, 08:48 EDT
Bryan Center and Duke Chapel - Network Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 EDT
Scheduled - OIT has scheduled Network maintenance for the Bryan Center and Duke Chapel. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 21, 10:18 EDT
May 21, 2025
Duke Box - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Duke Box has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 21, 20:23 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duke Box has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 21, 18:21 EDT
Identified - The Vendor has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 21, 18:05 EDT
Investigating - OIT staff are currently investigating reports of service issues with Duke Box. Users are receiving errors when attempting to login to Box.

The Vendor is aware of the issue and is investigating. We will post updates as they are available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Duke Box visit OIT's web page: https://box.duke.edu/
May 21, 17:38 EDT
Network Firewall - Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:15 EDT
Scheduled - OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
May 14, 10:12 EDT
May 20, 2025
May 19, 2025
Classroom Building - Network Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 19:00 EDT
Scheduled - OIT has scheduled Network maintenance for the Classroom Building. There will be a complete loss of network connectivity for approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 10:14 EDT
Spok - Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT
Scheduled - DHTS has scheduled maintenance for Spok. Notifications to phones may be delayed or missed during the maintenance. However, pages to Spok Mobile will still work, but notification of the message's arrival may be delayed. There is no impact to pages sent to physical pagers, access to paging web, or the operators.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 10:24 EDT
May 18, 2025
Spok - Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 EDT
Scheduled - DHTS has scheduled maintenance for Spok. Spok Mobile will not be available for messaging, paging, or setting status throughout the maintenance window, but Physical and Direct paging services should continue to work.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 10:24 EDT
May 17, 2025
API Healthcare - Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 EDT
Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 30, 10:18 EDT
May 16, 2025
Duke@Work - Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 18:00 EDT
Scheduled - OIT has scheduled maintenance for Duke@Work. Duke@Work will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap
May 16, 14:03 EDT
Canvas - Confirmed Service Issue
Resolved - Duke staff have monitored the service and can confirm that the issue with the enrollments in Canvas has been resolved.

If you are still experiencing service issues please send an email to canvas@duke.edu.
May 16, 14:48 EDT
Monitoring - Duke staff will continue to monitor the service but initial indications are that the issue with the enrollment feed for Canvas has been resolved.

If you are still experiencing service issues please send an email to canvas@duke.edu.
May 16, 13:43 EDT
Update - Duke staff are actively working with the vendor to confirm that the affected enrollments have been restored. We will provide an update as soon as we have it.
May 16, 09:51 EDT
Update - The vendor has begun to restore the affected enrollments. Users may notice certain courses re-appearing on their course dashboards over the next few hours.
May 15, 21:47 EDT
Update - Duke staff are still working with the vendor to restore service but there is no estimated time to resolution.
May 15, 16:38 EDT
Identified - Duke Learning Innovation has confirmed a service issue with Canvas. Users may not have access to their Spring and Summer courses due to an enrollment feed issue.

Duke staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Canvas visit the following web page: https://go.canvas.duke.edu/
May 15, 14:29 EDT
May 15, 2025
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
NAS - Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with NAS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 8, 15:47 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with NAS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 8, 15:12 EDT
Investigating - OIT staff are currently investigating intermittent service issues with NAS. Users might experience issues when visiting certain web sites or using certain applications if they rely on NAS.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about NAS visit OIT's web page: https://oit.duke.edu/service/nas-server-and-archive/
May 8, 14:28 EDT
myphone.duke.edu - Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 EDT
Scheduled - OIT has scheduled maintenance for the myphone.duke.edu site. Users will not be able to access the site to manage call forwarding options.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about myphone.duke.edu visit OIT's web page: https://oit.duke.edu/help/articles/kb0032667/
Apr 30, 10:20 EDT
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