Duke IT Status

All Systems Operational

About This Site

Don't see an issue posted here? Contact the OIT Service Desk

How Do I Manage My Subscriptions?

Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Labs Software License - Maintenance Nov 30, 06:00-08:00 EST

Labs Software License has maintenance scheduled. Users will not be able to check out licenses for Ansys, ICM/Molsoft, Maple, Mathematica, Matlab, and X-Win32/FastX during the maintenance window. Any checked out licenses may be revoked as well.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 24, 14:41 EST

Rubrik Backup - Maintenance Nov 30, 11:00-15:00 EST

Rubrik has maintenance scheduled. VM backups and restores, including file restores from virtual machines (ONLY virtual machines), will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Posted on Nov 24, 14:36 EST

DukeWiki - Maintenance Dec 1, 17:00-19:00 EST

DukeWiki will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Posted on Nov 18, 10:29 EST

Various Locations - Network Maintenance Dec 1, 20:00-22:00 EST

The locations listed below have Network maintenance scheduled. There may be a 5-10 second loss of network connectivity during the maintenance window.

Old Chemistry
Langsford
Westbrook
Bevans (Bevans, 300 Fuller Street - Power House, Brightleaf (Suite 25), Carmichael Parking Lot)
Nanaline Duke
2010 Campus Drive
Golden Drive -Duke Press
Wannamaker Cell Headend
Kangaroo

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 18, 10:39 EST

Rubrik Backup - Maintenance Dec 2, 08:00-17:00 EST

Rubrik has maintenance scheduled. No backups or restores of backups will be able to be performed for the duration of the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Posted on Nov 11, 11:02 EST

Various Locations - Network Maintenance Dec 3, 05:00-07:00 EST

The locations listed below have Network maintenance scheduled. There may be a 5-10 second loss of network connectivity during the maintenance window.

402 Oregon
406 Oregon
Child Care
Forest History
Fitz East F4
Telcom AG26
DHN T-Level
Franklin Center

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 18, 10:37 EST

Voice Mail - Maintenance Dec 10, 20:00 - Dec 14, 00:00 EST

Voice Mail has maintenance scheduled. There will be a brief window during the maintenance when users will not be able to access their voice mail and some messages will not be reachable until the maintenance is complete.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail
Posted on Nov 11, 11:11 EST

Virtual Server Hosting - Scheduled Maintenance Dec 15, 07:00-17:00 EST

Virtual Server Hosting will be upgrading vCenter to it's latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
Posted on Nov 24, 14:33 EST

Past Incidents

Nov 26, 2020

No incidents reported today.

Nov 25, 2020

MyDuke (my.duke.edu) Web Site - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with MyDuke has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 25, 11:59 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with my.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 25, 10:00 EST

Identified - OIT has confirmed a service issue with the MyDuke web site (my.duke.edu).

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 25, 09:49 EST

Nov 24, 2020

NAS - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 15:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 15:01 EST

Scheduled - NAS maintenance has been scheduled for the hosts listed below:

•oit-nas-fe13
•ssri-nas-fe13
•oit-nas-fe13dc
•oit-nas-fe13f
•oit-nas-fe13dcpub

Some users may experience an outage lasting approximately 5-10 minutes during the maintenance window. During this time, impacted users will be unable to access their SMB shares and or NFS exports from the NAS hosts listed above.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Nov 18, 10:34 EST

Nov 23, 2020

Nov 22, 2020

No incidents reported.

Nov 21, 2020

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 EST

Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Nov 18, 10:25 EST

Nov 20, 2020

DukeWiki - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 18:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 EST

Scheduled - DukeWiki will be unavailable for approximately 30 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Nov 11, 10:51 EST

Jabber - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Jabber has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 12:46 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Jabber has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 11:36 EST

Identified - OIT has confirmed a service issue with Jabber. Users may not be able to create or access chat rooms.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 09:12 EST

Investigating - OIT staff are currently investigating reports of service issues with Jabber chat rooms. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 20, 08:53 EST

Nov 19, 2020

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 20:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:31 EST

Scheduled - Cisco Jabber has maintenance scheduled. Users may be logged off during the maintenance window, but will be able to immediately log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 19, 10:40 EST

Jabber - Service Issue

Identified - OIT has confirmed a service issue with Jabber. Users logging into Jabber are shown as offline and cannot see the status of other Jabber users. Users that were logged into Jabber prior to the start of the issue are not having problems.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 19, 09:12 EST

Investigating - OIT staff are currently investigating reports of service issues with Jabber. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 19, 09:03 EST

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:01 EST

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 11:04 EST

Nov 18, 2020

No incidents reported.

Nov 17, 2020

Various Locations - Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 05:00 EST

Scheduled - The locations listed below have Network maintenance scheduled. There may be a 5-10 minute loss of network connectivity during the maintenance window.

Pascal Field House
Chiller Plant 2
Half Time House
Social Psychology
Social Science
Duke Remote Router - Duke Stores / Duke Computer Repair, Fossil Lab, Library Services
2127 Campus Drive

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 12:29 EST

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

Various Locations - Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 EST

Scheduled - The locations listed below have Network maintenance scheduled. There may be a 5-10 minute loss of network connectivity during the maintenance window.

Athletics:
Wilson Recreation
Cameron
Card Gym
Schwartz Butters
Intramural
CAE
Kennedy Center
Wallace Wade Tower
Scott Family Pavilion
Murray

Dorms:
Wilson
Keohane

Remote:
215 Morris Building
DUMAC
ATC
Erwin Tower

Other:
Student Activity Center
Environmental Hall
Washington Duke Inn
Telcom
Friedl
Perkins
Bostock

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 10:46 EST

Nov 12, 2020

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST

Scheduled - Cisco Jabber has maintenance scheduled.

Users will be able to access normal, one-to-one chat functions, but group chat functions will be unavailable. Ad-hoc group chats will be able to be created and used if necessary.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 11, 10:49 EST

Duke Chapel and Languages Building - Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 06:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:30 EST

Scheduled - The Duke Chapel and Languages Building have Network maintenance scheduled. There may be a 1-5 minute loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 10:35 EST

Various Locations - Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 EST

Scheduled - The locations listed below have Network maintenance scheduled. There may be a 5-10 minute loss of network connectivity during the maintenance window.

2010 Campus Drive
Alspaugh
Aycock
Bell Tower Dorm
Bevans
Brown
Crowell Quad
DMP Security Camera
Duke Federal Credit Union
DUML
Edens Quad
Epworth
Few Quad
Flowers
French Science 1229
Gilbert Addoms
Giles
Grey Building
Jarvis
JBD
Kangaroo
NC 1
Pegram
Physics SR
Rubenstein - Arts
Social Psychology
Social Sciences
Student Wellness Center (management switch)
Trent 04MR / 201
Trinity Dorm
Wannamaker
Weldorm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 4, 14:54 EST