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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
SCCM Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Certificate Issuance Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
TSM Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Duke Chapel - Network Maintenance Nov 19, 05:00-07:00 EST
Duke Chapel network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 18, 13:39 EST
Call Center Services - Maintenance Nov 19, 21:00 - Nov 20, 00:00 EST
Call Center Services has maintenance scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Nov 18, 11:35 EST
CIEMAS - Possible Network Disruption Due To Power Generator Testing Nov 20, 08:30-09:30 EST
Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 18, 07:19 EST
Past Incidents
Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019
DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:00 EST
Scheduled - The web applications listed below will be unavailable for approximately 2 hours during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 23, 10:14 EDT
Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Internet Connectivity - Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with the internet has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 17:09 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with the internet has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 15:20 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Nov 14, 13:26 EST
Identified - OIT has confirmed a service issue with internet connectivity. On campus users may have issues reaching resources and sites hosted off campus. Users off campus may have issues reaching resources and sites hosted on campus.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 11:26 EST
Investigating - OIT staff are currently investigating reports of service issues with internet connectivity. We will post additional details as they become available. Users on the Duke network may not be able to reach resources and sites hosted off campus.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 14, 11:00 EST
Trinity Dorm - Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 EST
Scheduled - Trinity Dorm wireless connectivity will be unavailable for approximately 20-25 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 10:46 EST
Nov 13, 2019
LSRC - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Nov 13, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:30 EST
Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 08:02 EST
Nov 12, 2019
Fitz East Data Center Network - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 EST
Scheduled - OIT has scheduled maintenance for the Fitz East data center network. There is no anticipated service impact during the maintenance window.

If you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 30, 10:57 EDT
Old Chemistry and Languages Buildings - Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:01 EST
Scheduled - Old Chemistry and Languages Buildings network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 10:40 EST
Duke Marine Lab Internet - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:00 EST
Scheduled - Due to fiber network maintenance on the statewide research and education network (NCREN) users at the Duke Marine Lab may experienced slow response from systems or slow load times for web sites.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about MCNC/NCREN visit the following web page: https://www.mcnc.org/about
Nov 1, 16:47 EDT
Nov 11, 2019
Panopto - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Panopto has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 16:57 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Panopto uploads has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 14:53 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Nov 10, 17:59 EST
Update - We are continuing to work on a fix for this issue.
Nov 10, 15:51 EST
Identified - OIT has confirmed a service issue with Panopto.

The Panopto service is experiencing degraded functionality, as new uploads are not able to reach the server for processing. OIT is investigating in conjunction with the vendor. Other system components (playback of existing content, browsing the UI) do not appear to be affected.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 10, 15:49 EST
Nov 9, 2019
PHISHING ALERT
Resolved - This incident has been resolved.
Nov 9, 12:24 EST
Monitoring - The IT Security Office has received reports of a phishing attack. The message subject is “New_Caller” and the body of the message claims that you had received a voicemail.

If you were a recipient of this message, clicked the link in the email and submitted your username and password then we recommend contacting the OIT Service Desk (https://oit.duke.edu/help) immediately so that they can assist you in updating your account credentials to help prevent any malicious account access.
Nov 9, 10:45 EST
Student Wellness Center - Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 07:00 EST
Scheduled - Student Wellness Center network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 10:36 EST
Internet Connectivity - Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with the University internet has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 9, 10:31 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with University internet has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 9, 08:42 EST
Identified - OIT has confirmed a service issue with the University internet. Users on the University network will experience issues accessing or connecting to resources hosted outside of the University network, including sites hosted on the Duke Health network and on the internet. Additionally Duke Health users may not be able to access resources hosted on the University network.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 9, 08:05 EST
Investigating - OIT staff are currently investigating reports of service issues with internet connectivity. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 9, 07:44 EST
Nov 8, 2019

No incidents reported.

Nov 7, 2019
Duo Phone Call Authentication - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Duo phone call authentication has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 18:21 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duo phone call authentication has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 16:02 EST
Update - The vendor is still working to restore service but there is no estimated time to resolution.
Nov 7, 14:39 EST
Identified - The vendor has confirmed a service issue with Duo phone call authentication.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duo visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duo
Nov 7, 12:50 EST
Nov 6, 2019
Secure Wireless - Possible Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Secure Wireless has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 12:14 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Secure Wireless has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 10:14 EST
Investigating - OIT staff are currently investigating reports of service issues with Secure Wireless. Users may not be able to authenticate into DukeBlue WiFi.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Secure Wireless visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Nov 6, 09:47 EST
Bostock Library - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Nov 6, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:30 EST
Scheduled - Wireless and wired connectivity in Bostock Library (411 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 4, 10:48 EST
Buy@Duke - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Buy@Duke has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 6, 08:55 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Buy@Duke has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 5, 22:02 EST
Update - OIT expects service to be fully restored by 8 am Wednesday morning.
Nov 5, 17:13 EST
Update - Unfortunately due to unforeseen technical difficulties service will not be restored by 5 pm. OIT staff are continuing to work on service restoration and an estimated time to resolution will be posted at a later time.
Nov 5, 16:17 EST
Update - OIT staff are still working to restore service and are estimating that service will be restored around 5:00 pm.
Nov 5, 15:13 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Nov 5, 12:37 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Nov 5, 10:35 EST
Update - OIT staff are still working to restore service and now expect Buy@Duke to be restored by 11 AM.
Nov 5, 09:58 EST
Identified - OIT has confirmed a service issue with Buy@Duke, which is currently unavailable for all users.

OIT staff are working to restore service and expect it to be restored by 10 AM.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Buy@Duke visit OIT's web page: https://finance.duke.edu/procurement/programs/buyatduke
Nov 5, 08:39 EST
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