Duke IT Status

SMS Delivery (Duke Notify, SymMon, and Virtual Rounding) - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 04:02 EST

Scheduled - Due to planned vendor maintenance SMS messages for Duke Notify, SymMon, and Virtual Rounding may be delayed during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Under Maintenance

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

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Multi-Factor Authentication Operational

Network Firewall Operational

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LinkedIn Learning Operational

Sakai Operational

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Kits Operational

Warpwire Operational

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Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

API Healthcare - Maintenance Mar 18, 01:00-06:00 EST

API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Mar 3, 10:16 EST

Data Center - Maintenance Mar 18, 08:00-14:00 EST

Data Center maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Mar 3, 10:09 EST

Past Incidents

Mar 9, 2021

Unresolved incident: SMS Delivery (Duke Notify, SymMon, and Virtual Rounding) - Maintenance.

Mar 8, 2021

OIT Web Site - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with OIT web site has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 8, 16:58 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OIT web site has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 8, 15:47 EST

Identified - OIT has confirmed a service issue with the OIT web site, oit.duke.edu.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 8, 15:38 EST

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

Main Duke Web Page - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with the main Duke web page (www.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 1, 10:28 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with www.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 1, 08:56 EST

Identified - OIT staff are still working to restore full service for www.duke.edu and expect service to be restored shortly. In the meantime users still may not be able to access www.duke.edu.
Mar 1, 08:36 EST

Identified - OIT has confirmed a service issue with the main Duke web page (www.duke.edu).

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 1, 08:04 EST

Feb 28, 2021

Sakai - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Sakai has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 28, 17:22 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue withSakai has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Feb 28, 13:38 EST

Update - OIT staff are testing a fix to restore service but there is no estimated time to resolution.
Feb 28, 13:03 EST

Identified - OIT has confirmed a service issue with Sakai. Users have reported they are unable to access some classes.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sakai
Feb 28, 10:48 EST

Investigating - OIT staff are currently investigating reports of service issues with Sakai. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sakai
Feb 28, 10:24 EST

Feb 27, 2021

No incidents reported.

Feb 26, 2021

Duke Notify - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with SMS message delivery has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 12:45 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SMS messages has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 11:02 EST

Identified - OIT has confirmed a service issue with applications that use SMS message delivery via Twilio. This includes Duke Notify and Statuspage.

There is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 09:34 EST

Investigating - OIT staff are currently investigating reports of service issues with Duke Notify. SMS messages may not be being delivered. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 08:59 EST

Feb 25, 2021

No incidents reported.

Feb 24, 2021

DHTS mailman - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with DHTS mailman has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 24, 18:30 EST

Monitoring - DHTS will continue to monitor the service but initial indications are that the issue with mailman has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Feb 24, 17:22 EST

Identified - DHTS has confirmed a service issue with mailing lists on the mailman server. Messages sent to mailman mailing lists since early this morning are experiencing delivery delays. They are currently queued on the mailman server, so they should be sent out once the issue is resolved.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 24, 17:12 EST

Feb 23, 2021

No incidents reported.

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