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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
DukeCard Operational
DukeCard Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
SAP Operational
SAP - Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Wired Connectivity Operational
Wireless Connectivity Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
Lynda.com Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
TSM Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Warpwire - Scheduled Maintenance Mar 29, 06:00-08:00 EDT
OIT has scheduled Warpwire maintenance.

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Warpwire visit OIT's web page: https://oit.duke.edu/what-we-do/applications/warpwire
Posted on Mar 23, 08:47 EDT
Call Center Services has scheduled a hardware upgrade. The only anticipated impact is that Call Center Agents will need to log off and back on at some point between 5:30 PM and 6 PM. No active calls will be dropped.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Mar 22, 11:14 EDT
PeopleSoft Interaction Hub and Campus Solutions (aka DukeHub, ACES, STORM, Applicant Access, Guest Access) will be unavailable from 5 AM until approximately 12 PM for maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Posted on Mar 22, 10:58 EDT
Past Incidents
Mar 29, 2017

No incidents reported today.

Mar 28, 2017

No incidents reported.

Mar 27, 2017
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 EDT
Scheduled - All University Wireless Connectivity will be unavailable for approximately 15 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Wireless Connectivity visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Mar 23, 09:16 EDT
Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017
Completed - The scheduled maintenance has been completed.
Mar 23, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 EDT
Scheduled - Network connectivity will be unavailable for approximately 20-30 minutes during the maintenance window for the following locations:

Allen, Biosci, Bostock, Cameron, Ciemas, Environmental Hall, Erwin Tower, French Science, Gross Hall, Kennedy Center, Kilgo Quad, LSRC

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Core Network visit OIT's web page: https://oit.duke.edu/category/network
Mar 22, 11:05 EDT
Mar 22, 2017

No incidents reported.

Mar 21, 2017
Resolved - The issue with the Duke Health network has been resolved and mail delivery has normalized.
Mar 21, 15:23 EDT
Identified - Duke Health is experiencing issues with their network which is preventing mail delivery to @mc.duke.edu and is also preventing Duke Health Office 365 users from being able to send email to external, non Duke addresses. Email delivery to @duke.edu addresses internal to Office 365 is not impacted.
Mar 21, 10:09 EDT
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Resolved - This incident has been resolved.
Mar 17, 14:33 EDT
Update - If the login issue persists after clearing the browser cache try accessing Finesse via the following URL:

https://fitz-finesse-01.oit.duke.edu
Mar 17, 09:28 EDT
Monitoring - Due to an application upgrade last evening call center agents may need to clear their browser cache in order to connect to the Finesse Agent Login Tool.

If you have questions about this posting or would like to report additional service issues please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the Finesse Agent Login Tool visit OIT's web page: https://oit.duke.edu/what-we-do/applications/finesse-agent-login-tool
Mar 17, 06:56 EDT
Resolved - The issue with Office 365 Outlook Web and Exchange Web Services has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 17, 13:00 EDT
Identified - OIT has received reports of issues that may be affecting a portion of Outlook on the Web users and email clients configured using Exchange Web Services, such as Mac Mail.

Outlook Web Users: The behavior is that the browser window displays a 'Something went wrong' message after login. The work-around is to use a private browser window.

Mac Mail: The behavior is that the e-mail account is not automatically found when configuring Mac Mail. Try again in 5 minutes, or use an alternative client such as Outlook on the web or Outlook desktop client.

The vendor, Microsoft, is currently deploying a patch to resolve the issue. Users should see gradual restoration of service during this time.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Mar 16, 13:48 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 04:00 EDT
Scheduled - West Campus Wireless Connectivity will be intermittently unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Wireless Connectivity visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Mar 8, 10:47 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 EDT
Scheduled - OIT has scheduled maintenance Call Center Services.

The Finesse Agent Desktop will be upgraded but no users should be disconnected during the maintenance.

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Mar 9, 08:44 EDT
Mar 16, 2017
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 EDT
Scheduled - East and Central Campus Wireless Connectivity will be intermittently unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Wireless Connectivity visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Feb 22, 11:50 EDT
Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 EDT
Scheduled - OIT has scheduled Phone Services maintenance.

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Mar 9, 08:18 EDT