Duke IT Status

SISS PeopleSoft Applications - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:00 EDT

Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Under Maintenance

API Healthcare Operational

ImageNow Operational

PeopleSoft Under Maintenance

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2020

Unresolved incident: SISS PeopleSoft Applications - Maintenance.

Oct 23, 2020

SAP - Maintenance

Completed - The scheduled maintenance has been completed.
Oct 23, 12:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 12:35 EDT

Scheduled - SAP is being restarted for unplanned maintenance. Users will not be able to access SAP during the unplanned maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 23, 12:34 EDT

Oct 22, 2020

Planisphere - Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 14:00 EDT

Scheduled - Planisphere will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Planisphere visit OIT's web page: https://oit.duke.edu/what-we-do/applications/planisphere
Oct 21, 10:12 EDT

Cellular Coverage (Distributed Antenna System) - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Cellular Coverage (Distributed Antenna System) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 22, 10:55 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Cellular Coverage (Distributed Antenna System) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Oct 22, 09:12 EDT

Update - It has been confirmed that Time Warner/Spectrum has a cut fiber.

Spectrum and OIT is still working to restore service but there is no estimated time to resolution.
Oct 21, 20:04 EDT

Identified - OIT has confirmed a service issue with in-building cellular infrastructure (DAS). Users of Verizon and Sprint will experience a lack of or weakened cellular signal.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 21, 14:59 EDT

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:00 EDT

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 30, 12:44 EDT

Oct 21, 2020

Oct 20, 2020

No incidents reported.

Oct 19, 2020

Box - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Box has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 19, 15:27 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Box has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Oct 19, 13:27 EDT

Identified - OIT has confirmed a service issue with Box. Users may experience slow response times or errors when attempting to log in. Additionally the API may return a 500 error.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Box visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duke-box
Oct 19, 11:13 EDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT

Oct 16, 2020

No incidents reported.

Oct 15, 2020

LSRC and Environmental Hall - Network Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:00 EDT

Scheduled - LSRC and Environmental Hall will experience a 15 minute loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 14, 12:13 EDT

Oct 14, 2020

No incidents reported.

Oct 13, 2020

Rubrik Backup - Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 EDT

Scheduled - Rubrik has maintenance scheduled. Users will not be able to perform file (file from a VM) and whole VM restores during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Oct 7, 10:33 EDT

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 20:19 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 EDT

Scheduled - SAP Systems have maintenance scheduled. All systems will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap
Oct 7, 10:16 EDT

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