In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 04:02 EST
Scheduled - Due to planned vendor maintenance SMS messages for Duke Notify, SymMon, and Virtual Rounding may be delayed during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Perceptive Content (ImageNow) Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Under Maintenance
Other Under Maintenance
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Kits Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
API Healthcare - Maintenance Mar 18, 01:00-06:00 EST
API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Mar 3, 10:16 EST
Data Center - Maintenance Mar 18, 08:00-14:00 EST
Data Center maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Mar 3, 10:09 EST
Past Incidents
Mar 9, 2021

Unresolved incident: SMS Delivery (Duke Notify, SymMon, and Virtual Rounding) - Maintenance.

Mar 8, 2021
Resolved - OIT has monitored the service and can confirm that the issue with OIT web site has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 8, 16:58 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OIT web site has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 8, 15:47 EST
Identified - OIT has confirmed a service issue with the OIT web site, oit.duke.edu.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 8, 15:38 EST
Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
Resolved - OIT has monitored the service and can confirm that the issue with the main Duke web page (www.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 1, 10:28 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with www.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 1, 08:56 EST
Identified - OIT staff are still working to restore full service for www.duke.edu and expect service to be restored shortly. In the meantime users still may not be able to access www.duke.edu.
Mar 1, 08:36 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with www.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 1, 08:24 EST
Identified - OIT has confirmed a service issue with the main Duke web page (www.duke.edu).

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 1, 08:04 EST
Feb 28, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Sakai has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 28, 17:22 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue withSakai has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Feb 28, 13:38 EST
Update - OIT staff are testing a fix to restore service but there is no estimated time to resolution.
Feb 28, 13:03 EST
Identified - OIT has confirmed a service issue with Sakai. Users have reported they are unable to access some classes.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sakai
Feb 28, 10:48 EST
Investigating - OIT staff are currently investigating reports of service issues with Sakai. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sakai
Feb 28, 10:24 EST
Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - OIT has monitored the service and can confirm that the issue with SMS message delivery has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 12:45 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SMS messages has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 11:02 EST
Identified - OIT has confirmed a service issue with applications that use SMS message delivery via Twilio. This includes Duke Notify and Statuspage.

There is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 09:34 EST
Investigating - OIT staff are currently investigating reports of service issues with Duke Notify. SMS messages may not be being delivered. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 26, 08:59 EST
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - OIT has monitored the service and can confirm that the issue with DHTS mailman has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 24, 18:30 EST
Monitoring - DHTS will continue to monitor the service but initial indications are that the issue with mailman has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Feb 24, 17:22 EST
Identified - DHTS has confirmed a service issue with mailing lists on the mailman server. Messages sent to mailman mailing lists since early this morning are experiencing delivery delays. They are currently queued on the mailman server, so they should be sent out once the issue is resolved.


If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 24, 17:12 EST
Feb 23, 2021

No incidents reported.