All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
SCCM Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Certificate Issuance Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zoom Meetings - Required Client Upgrade May 29, 08:00 - Jun 2, 08:00 EDT
Zoom Meeting client versions of 5.0 or greater will be required to join meetings after May 30th. If you attempt to join a Zoom Meeting without an upgraded client after May 30th you will be unable to do so.

To check your desktop client version click your profile picture then select 'Help - About Zoom.' On a mobile client click the Settings (gear) icon and select 'About-Zoom.'

After checking your client version if you need to download the latest version please visit the following web site: https://zoom.us/download

If you have any questions please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings
Posted on May 27, 09:18 EDT
The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Posted on May 27, 10:30 EDT
GitLab - Maintenance Jun 22, 08:00-10:00 EDT
GitLab (gitlab.oit.duke.edu) will be unavailable for approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about GitLab visit OIT's web page: https://oit.duke.edu/what-we-do/applications/gitlab
Posted on May 27, 10:45 EDT
Past Incidents
May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 EDT
Scheduled - Call Center Services has maintenance scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
May 20, 10:34 EDT
May 28, 2020
May 27, 2020

No incidents reported.

May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 EDT
Scheduled - Cisco Jabber has maintenance scheduled. Users may be logged off during the maintenance window, but will be able to immediately log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
May 20, 10:11 EDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Completed - The scheduled maintenance has been completed.
May 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 03:00 EDT
Scheduled - The following SAP Systems have maintenance scheduled:

Duke@Work
Duke@Work Mobile
Buy@Duke
ECC BW (Budget System)
DADD

Users will be unable to access the systems functions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap
May 22, 10:13 EDT
May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 EDT
Scheduled - Cisco Jabber has maintenance scheduled. Users may be logged off during the maintenance window, but will be able to immediately log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
May 13, 11:11 EDT
May 21, 2020
Completed - The scheduled maintenance has been completed.
May 21, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:00 EDT
Scheduled - Network Registration adminstration (dukereg-admin.oit.duke.edu) has maintenance scheduled. Access to dukereg-admin.oit.duke.edu will be intermittently unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Registration visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-registration
May 13, 11:40 EDT
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 EDT
Scheduled - Virtual Server Hosting will be upgrading vCenter to it's latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
May 15, 13:59 EDT
May 19, 2020
Completed - The scheduled maintenance has been completed.
May 19, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:31 EDT
Scheduled - Voice Mail has maintenance scheduled. There will be a brief, 5 minute window during the maintenance when users will not be able to access their voice mail through the Jabber client.

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail
May 13, 11:08 EDT
Completed - The scheduled maintenance has been completed.
May 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 EDT
Scheduled - Chesterfield network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 13, 11:20 EDT
May 18, 2020
Completed - The scheduled maintenance has been completed.
May 18, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:01 EDT
Scheduled - DukeCapture/Panopto will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeCapture/Panopto visit OIT's web page: https://oit.duke.edu/help/articles/kb0024107
May 13, 11:30 EDT
Resolved - OIT has monitored the service and can confirm that the issue with Sites@Duke (WordPress) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 18, 14:41 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Sites@Duke (WordPress) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
May 18, 12:38 EDT
Update - We are continuing to work on a fix for this issue.
May 18, 11:09 EDT
Identified - Identified - OIT has confirmed a service issue with shibboleth services on Sites@Duke. This issue is also preventing domain mapped sites from loading properly.

Duke Web Services is currently working on restoring the service.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 18, 11:06 EDT
May 17, 2020
Completed - The scheduled maintenance has been completed.
May 17, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:01 EDT
Scheduled - Phone Services (VoIP) has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
May 15, 16:24 EDT
May 16, 2020

No incidents reported.

May 15, 2020
Completed - The scheduled maintenance has been completed.
May 15, 09:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 EDT
Scheduled - ePrint maintenance has been scheduled. Uniprint and mobile print services will be unavailable for approximately 30 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
May 13, 11:14 EDT
Completed - The scheduled maintenance has been completed.
May 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 EDT
Scheduled - Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
May 13, 11:04 EDT
Resolved - OIT has monitored the service and can confirm that the issue with voip phone has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 15, 00:09 EDT
Identified - OIT has confirmed a service issue with VoIP phone service. Users may not be able to place or receive calls on their VoIP phones.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about phone service visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
May 14, 21:47 EDT