In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 EDT
Scheduled - The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

Duke Chronicle Business Office
300 Swift Apartments
2101 Campus Dr
2106 Campus Dr
2111 Campus Dr
2114 Campus Dr
2117 Campus Dr
2122 Campus Dr
2127 Campus Dr
2127 Campus Dr
2138 Campus Dr
2138 Campus Dr

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Perceptive Content (ImageNow) Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
DukeCapture Operational
Kits Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Under Maintenance
West Campus Buildings Under Maintenance
Central Campus Buildings Under Maintenance
East Campus Buildings Under Maintenance
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Posted on Jul 28, 10:51 EDT
Various Locations - Network Maintenance Aug 3, 22:00 - Aug 4, 05:00 EDT
The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

301 Swift Apts
306 Alexander Ave
402 Oregon St
406 Oregon St
406 Swift Ave
408 Swift Ave
614 Chapel Dr
705 Broad St
Allen Building
Alumni Office
Baldwin Auditorium
Biddle Music Building
Biological Sciences Building
Bishop's House
Bivins Building
Branson Building
Bridges House
Brodie Gym
Carpentry Shop
Classroom Building
Childcare
Chiller Plant 1
Chiller Plant 2
Chiller Plant 3
CIEMAS
Craven Quad
East Campus Store

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:41 EDT
Various Locations - Network Maintenance Aug 4, 22:00 - Aug 5, 05:00 EDT
The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

Crowell Building
Devils Den
Doris Duke Center
Smart House
Duke Gardens
Duke Stores
DUMAC
DUML
One City Center
East Duke Bldg
East Union
East Campus Service Facilities
Franklin Center
Freeman Center
French Sciences
Friedl
Fuqua
GHRB
Halftime House
Hollows
Kangaroo
Langford Divinity Bldg
Languages
Law

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:43 EDT
Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Posted on Jul 28, 10:51 EDT
Various Locations - Network Maintenance Aug 5, 22:00 - Aug 6, 05:00 EDT
The locations listed below have Network maintenance scheduled. There will be a 15-20 minute loss of network connectivity during the maintenance window.

Lemur Center
Lily Library
Lyndhurst House
Mill Village
Nasher
Newman
Old Chemistry
Paintshop
Pascal Field House
Physics
Phytotron Bldg
Rubenstein
Sanford
Smith Warehouse
Telcom
TUNL
Wannamaker
Westbrook
West Union
White Lecture Hall
Wilkinson
Williams Field
Yoh Football Center

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:46 EDT
The web applications listed below will be unavailable during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 28, 10:30 EDT
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021
Completed - The scheduled maintenance has been completed.
Aug 2, 23:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 EDT
Scheduled - The Duke Network for eCommerce (DNEC) will be unavailable during the maintenance window. There will be no service impact because Duke stores will be closed and parking gates will be raised.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Aug 2, 17:45 EDT
Resolved - OIT has monitored the service and can confirm that the issue with DNEC has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 2, 17:14 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with DNEC has been resolved. OIT may schedule additional maintenance later this evening and if so an IT Alert will be posted for that maintenance.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 2, 16:37 EDT
Update - This outage impacts purchase transactions at Duke Stores and at parking locations
Aug 2, 16:06 EDT
Identified - OIT has confirmed a service issue with the Duke Network for eCommerce (DNEC).

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 2, 16:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 07:00 EDT
Scheduled - Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Jul 28, 10:50 EDT
Aug 1, 2021
Completed - The scheduled maintenance has been completed.
Aug 1, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 06:00 EDT
Scheduled - ePrint maintenance has been scheduled. The ePrint system will be briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Jul 28, 10:48 EDT
Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:01 EDT
Scheduled - Self Service Tools will be unavailable for approximately 2 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Jul 28, 10:34 EDT
Jul 31, 2021

No incidents reported.

Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:00 EDT
Scheduled - DukeWiki will be unavailable for approximately 1 hour during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Jul 28, 10:28 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:00 EDT
Scheduled - Jira will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 28, 10:27 EDT
Jul 29, 2021
Resolved - OIT has monitored the service and can confirm that the issue with network connectivity has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 29, 09:28 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the power outage and network issues have been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 29, 07:22 EDT
Investigating - OIT staff are currently investigating reports of network issues caused by a power outage in the following buildings/areas:

Washington Duke, Law School, Thomas Building, Fuqua, Parking Garage 9

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 29, 07:04 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:00 EDT
Scheduled - Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Jul 21, 10:53 EDT
Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 EDT
Scheduled - The OIT Software License site (https://dukeoit.onthehub.com) maybe intermittently unavailable during the maintenance window. Users may not be able to order certain software during the maintenance period but previously issued licenses will not be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about software licensing visit OIT's web page: https://oit.duke.edu/what-we-do/services/software-licensing
Jul 27, 12:18 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 EDT
Scheduled - Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Jul 21, 10:52 EDT
Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - OIT has monitored the service and can confirm that the issue with virtual machine requests has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 15:44 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with virtual machine requests has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 13:55 EDT
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Jul 26, 11:40 EDT
Update - In Clockworks all virtual machine provision, deletion, and modification requests will fail. Reboot requests are still functioning and general information about virtual machines (including billing information) is still available.
Jul 26, 09:41 EDT
Identified - OIT has confirmed a service issue with virtual machine requests via Clockworks, VCM, and Research Toolkits. Users may not be able to request virtual machines because a back end integration with ServiceNow is broken. This issue does not impact virtual machines that have already been created.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 09:14 EDT
Completed - The scheduled maintenance has been completed.
Jul 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 EDT
Scheduled - Shibboleth has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Shibboleth visit OIT's web page: https://oit.duke.edu/what-we-do/applications/shibboleth
Jul 21, 10:49 EDT
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 EDT
Scheduled - Cisco Jabber has maintenance scheduled. Jabber will be unavailable for up to 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Jul 23, 08:59 EDT
Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 EDT
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jul 21, 10:18 EDT
Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 22, 14:50 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 22, 13:00 EDT
Identified - OIT has confirmed a service issue with Qualtrics. The web site (duke.qualtrics.com) is unavailable and the API is not working.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/what-we-do/applications/qualtrics
Jul 22, 12:11 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:04 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 21, 10:16 EDT
Jul 21, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Office 365 distribution groups has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 21, 13:22 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Office 365 distribution groups has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 21, 12:26 EDT
Identified - OIT has confirmed a service issue with Office 365 distribution groups. Users are unable to add or edit members of the group.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jul 20, 10:15 EDT
Resolved - OIT has monitored the service and can confirm that the issue with receiving/syncing email on mobile devices has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 21, 10:19 EDT
Monitoring - Earlier this afternoon users may have experienced issues receiving/syncing their Office 365 email on their mobile device. OIT has resolved the issue.

If you are still experiencing service issues with receiving/syncing email on your mobile device please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 20, 17:55 EDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:02 EDT
Scheduled - Rubrik has maintenance scheduled. No backups or restores of backups will be able to be performed for the duration of the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Jun 30, 10:47 EDT