In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 03:00 EDT
Scheduled - SAP Systems have maintenance scheduled. All systems will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap
Investigating - OIT staff are currently investigating reports from users who are unable to reply to, or forward email in Outlook on the Web (OWA). We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
May 7, 15:46 EDT
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Degraded Performance
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Office 365 Degraded Performance
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Under Maintenance
API Healthcare Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Perceptive Content (ImageNow) Operational
PeopleSoft Operational
Research Computing Operational
SAP Under Maintenance
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Kits Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The locations listed below have Network maintenance scheduled. There may be a very brief 5-10 second loss of network connectivity during the maintenance window.

Jordan
Social Psychology
Social Sciences
PG10
PG9
Old Chemistry
Westbrook
Bevan

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:25 EDT
VPN - Maintenance May 11, 10:03 - May 13, 21:03 EDT
VPN maintenance has been scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn
Posted on May 5, 10:05 EDT
The locations listed below have Network maintenance scheduled. There may be a very brief 5-10 second loss of network connectivity during the maintenance window.

Nanaline
Langford
West Union
Perkins
Golden Drive
PG1
402 & 406 Oregon Street
Childcare
Forest History

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:27 EDT
Network Firewall - Maintenance May 18, 19:00-21:00 EDT
Network Firewall maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Posted on Apr 28, 10:28 EDT
API Healthcare - Maintenance May 20, 01:00-06:00 EDT
API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:14 EDT
The web applications listed below will be unavailable during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 28, 10:18 EDT
Network Firewall - Maintenance May 25, 19:00-21:00 EDT
Network Firewall maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Posted on Apr 28, 10:29 EDT
Past Incidents
May 8, 2021

Unresolved incident: SAP Systems - Maintenance.

May 7, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Adobe Cloud Applications and Services has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 7, 05:55 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Adobe Cloud Applications and Services has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk: https://oit.duke.edu/help
May 6, 18:37 EDT
Investigating - OIT staff are currently investigating reports of service issues with Adobe Cloud Applications and Services. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about The Adobe Cloud Applications and Services, please visit the Adobe System Status page: https://status.adobe.com/
May 6, 17:17 EDT
May 6, 2021
May 5, 2021

No incidents reported.

May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 13:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 EDT
Scheduled - NAS maintenance has been scheduled for the hosts listed below:

•oit-nas-nb01
•oit-nas-nb11
•secure-nas-tel11
•oit-arch-tel11

Some users may experience an outage lasting approximately 5-10 minutes during the maintenance window. During this time, impacted users will be unable to access their SMB shares and or NFS exports from the NAS hosts listed above.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Apr 28, 10:23 EDT
May 3, 2021

No incidents reported.

May 2, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Sakai has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 2, 20:48 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Sakai has been resolved. The errors no longer appear when entering grades.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
May 2, 18:48 EDT
Investigating - OIT staff are currently investigating reports of service issues with submitting grades via Sakai. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 2, 13:56 EDT
Completed - The scheduled maintenance has been completed.
May 2, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 EDT
Scheduled - Self Service Tools will be unavailable for approximately 2 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Apr 28, 10:20 EDT
May 1, 2021

No incidents reported.

Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 18:01 EDT
Scheduled - DukeWiki will be unavailable for approximately 1 hour during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Apr 28, 10:19 EDT
Resolved - OIT has monitored the service and can confirm that the issue with outbound phone calls to Verizon numbers has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 30, 15:25 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with outbound phone calls to Verizon numbers has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 30, 14:07 EDT
Identified - OIT has confirmed a service issue with outbound phone calls to Verizon numbers.

OIT staff have an open ticket with the provider and hope to have a workaround or solution in place soon.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about phone services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Apr 30, 11:14 EDT
Resolved - OIT is working on a long term solution to this recurring issue.
Apr 30, 11:58 EDT
Update - OIT staff are still investigating options on how to address this issue.
Apr 16, 13:57 EDT
Identified - OIT has confirmed a service issue with the VPN 'Library Resources Only' option. Users connected to the 'Library Resources Only' VPN who visit www.google.com are directed to the Google site in Hong Kong.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn
Apr 13, 11:07 EDT
Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.