Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Call Center Services - Maintenance Feb 3, 20:00 - Feb 4, 06:00 EST

Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Jan 6, 10:48 EST

Call Center Services - Maintenance Feb 4, 20:00 - Feb 5, 06:00 EST

Past Incidents

Jan 26, 2021

No incidents reported today.

Jan 25, 2021

Sites@Duke - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 17:00 EST

Scheduled - Sites@Duke will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sites@Duke visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sitesduke-wordpress
Jan 20, 11:03 EST

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 EST

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Dec 30, 12:14 EST

Jan 20, 2021

No incidents reported.

Jan 19, 2021

Duo (SMS Code Delays) - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Duo has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 13:54 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duo has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 12:23 EST

Investigating - OIT staff are currently investigating reports of service issues with Duo. Users may experience delays in receiving SMS codes for multi-factor authentication.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duo visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duo
Jan 19, 12:07 EST

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

OpenShift Hosted Services - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with OpenShift has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 10:59 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OpenShift has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 09:45 EST

Identified - OIT has confirmed a service issue with OpenShift. OIT staff have restored service to most sites but are still working to resolve issues with the remaining impacted services/sites.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 09:15 EST

Investigating - OIT staff are currently investigating reports of service issues with some OpenShift hosted services. We will post additional details as they become available. Possible impacts include Locksmith, search.duke.edu, maps.duke.edu, Duke Mobile, and WearDuke.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 08:52 EST

Campus Wireless - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 EST

Scheduled - Campus Wireless has maintenance scheduled. There may be a very brief loss of wireless connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 6, 10:45 EST

Jan 13, 2021

Jan 12, 2021

Zoom - Security Settings Required

Completed - The scheduled maintenance has been completed.
Jan 12, 06:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:00 EST

Scheduled - Zoom will be implementing a new required security setting on January 12th. This setting requires that meetings have either a passcode, waiting room, or participation limited to authenticated users (no guests). If a meeting does not have a passcode or is not restricted to authenticated users, the waiting room will be activated in the meeting without an option to disable it. More information can be found at the following link:

https://today.duke.edu/2020/12/passcode-or-waiting-room-will-be-required-zoom-meetings

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings
Jan 6, 10:43 EST