All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
SCCM Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Certificate Issuance Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 3, 2020
Resolved - OIT has monitored the service and can confirm that the issue with ePrint has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 14:16 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with ePrint has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 12:56 EDT
Identified - OIT has confirmed a service issue with ePrint.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 12:42 EDT
Investigating - OIT staff are currently investigating reports of service issues with ePrint. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Apr 3, 12:03 EDT
Completed - The scheduled maintenance has been completed.
Apr 3, 14:15 EDT
Scheduled - Microsoft has made a temporary adjustment to Office document behavior within Microsoft Teams which requires an additional step in order to edit a document. This is a change from current behavior that allows users to go straight to edit mode when clicking on a document in the "Files" tab of a channel, a conversation, or from inside an assignment.

Now, upon clicking on the document, users will first see the document in view mode. Users will be able to see the document content, but not make changes.

In order to edit the document, users need to click on the options in the top right of the white bar above the document content and select "Open in Browser" or (for users with Office for Windows installed on their device) "Open in Desktop App". This will open the document in Office in a separate window from Teams and allow the user to make changes.

If you have any questions please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Microsoft Teams visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365-microsoft-teams
Mar 31, 13:31 EDT
Resolved - This issue has been resolved in Duo Mobile version 3.31.2. To prevent this error please upgrade Duo Mobile to 3.31.2.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 14:15 EDT
Identified - OIT has confirmed a service issue with Duo for Android users. Some Android users may receive the following error from Duo Mobile running on Android versions 8.0 and later while no authentication attempt is being made: 'A WiFi or cellular network connection is required. Please check your network settings.'

The vendor is working to resolve the issue: https://help.duo.com/s/article/5812?language=en_US

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duo visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duo
Apr 1, 13:29 EDT
Resolved - This incident has been resolved.
Apr 3, 14:13 EDT
Update - The vendor has suggested the following workaround:

Change the value of “embededBrowserForSSOLogin“ to “false“, in configuration file “~/.config/zoomus.conf“.

In the latest version of the Zoom package for Linux (version 3.5.374815.0324) new installs will have this setting default to false. Existing installs that received this version via an update will not have their old configuration modified to the new default. In the next Linux client update this discrepancy will be addressed by the vendor.
Apr 1, 08:05 EDT
Identified - OIT has confirmed a service issue with the Zoom Meetings Linux client. Users have experienced authentication issues with the latest Linux client upgrade. OIT is recommending that users not update their Linux client at this time.

OIT staff are working with the vendor on this issue and will post updates as we have them.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings
Mar 31, 15:59 EDT
Resolved - OIT has monitored the service and can confirm that the issue with MS Teams channels has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 13:37 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with MS Teams channels has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 08:20 EDT
Identified - OIT has confirmed a service issue with Microsoft Teams. Users may not be able to view certain channels within a group.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Microsoft Teams visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365-microsoft-teams
Mar 31, 19:19 EDT
Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:01 EDT
Scheduled - Rubrik will make a change that requires a service restart on the Rubrik Cluster. This change will impact any agent based backups or restores. The impact will be brief 5-10 minutes.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Apr 2, 15:07 EDT
Resolved - OIT has monitored the service and can confirm that the issue with intermittent connectivity and performance issues with Spectrum has been mitigated.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 2, 12:18 EDT
Monitoring - OIT will continue to monitor the service but MCNC and Spectrum worked together to increase capacity on the educational networks in North Carolina, including traffic to and from Duke's network.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 2, 06:28 EDT
Identified - OIT has received reports of intermittent connectivity and performance issues with Spectrum due to high demand on their network. MCNC, our regional network provider, is working with Spectrum to add capacity to their links for traffic destined for educational networks in North Carolina, including traffic to and from Duke's network. Until the issue is resolved, if you experience Spectrum connection issues, consider alternative connectivity such as following the steps provided by your phone’s manufacturer and carrier to set up a mobile hotspot through your phone. Please visit the following web site for more information and tips: https://keepworking.duke.edu/tools/

OIT will provide updates as we have them.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 12:10 EDT
Completed - The scheduled maintenance has been completed.
Apr 2, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 EDT
Scheduled - Campus Drive Buildings and Nasher Art network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 10:38 EDT
Apr 1, 2020
Resolved - OIT has monitored the service and can confirm that the issue with multiple web sites has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 09:36 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with various web sites has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 08:19 EDT
Investigating - OIT staff are currently investigating reports of service issues with multiple web sites including search.duke.edu. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 07:57 EDT
Mar 30, 2020
Resolved - OIT has monitored the service and can confirm that the issue with Distribution Groups has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 30, 06:31 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with management of Distribution Groups has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 27, 12:14 EDT
Update - The vendor, Microsoft, is still working to restore service but there is no estimated time to resolution.

If you experience this issue an available workaround is to use the Windows Outlook client:

https://duke.service-now.com/kb_view.do?sysparm_article=KB0032715
Mar 24, 11:21 EDT
Identified - OIT has confirmed a service issue with Office 365.

Management of Distribution Group membership is currently unavailable in Outlook on the Web (OWA). This does not affect mail to and from distribution groups.

OIT staff are working with the vendor to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 23, 11:31 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 EDT
Scheduled - OIT will enable Rubrik based NAS backups at 4 PM on 3/23. The backups are expected to run until 3/27 at 10 AM.

If any performance or service issues are detected please immediately notify the OIT Service Operations Center (SOC) at 919-660-7015.
Mar 13, 10:58 EDT
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 17:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 EDT
Scheduled - Rubrik will make a change that requires a service restart on the Rubrik Cluster. This change will impact any agent based backups or restores. The impact will be brief 5-10 minutes.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Mar 26, 15:24 EDT
Resolved - OIT has monitored the service and can confirm that the issue with WebEx has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 15:04 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with WebEx has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 13:48 EDT
Identified - OIT has confirmed with the vendor that there are sporadic service issues with WebEx.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 13:09 EDT
Investigating - OIT staff are currently investigating reports of service issues with WebEx. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about WebEx visit OIT's web page: https://oit.duke.edu/what-we-do/applications/webex
Mar 26, 12:52 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 EDT
Scheduled - Campus Wireless has maintenance scheduled. Wireless connections will be briefly interrupted during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Wireless visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Mar 25, 10:51 EDT
Resolved - OIT has monitored the service and can confirm that the issue with Warpwire has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 07:13 EDT
Identified - OIT has confirmed a service issue with Warpwire. Warpwire users are experiencing slower processing times due to high volume currently.

OIT staff are working with the vendor to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Warpwire visit OIT's web page: https://oit.duke.edu/what-we-do/applications/warpwire
Mar 25, 14:49 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 EDT
Scheduled - Jabber has scheduled maintenance. No service impact is anticipated.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Mar 25, 10:57 EDT
Mar 25, 2020
Resolved - If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 25, 15:12 EDT
Monitoring - Users of the macOS Catalina Mail app received an error message when attempting to connect to Duke's Office 365 mail system. OIT worked with the vendor to resolve the issue.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 25, 10:21 EDT
Mar 24, 2020
Resolved - OIT has monitored the service and can confirm that the issue with Office 365 access has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 24, 15:26 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Office 365 has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 24, 13:52 EDT
Investigating - OIT staff are currently investigating reports of access issues with Office 365. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Mar 24, 13:36 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 23:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:46 EDT
Scheduled - Duke OIT will make be making enhancements to the Internet edge routing infrastructure, including the addition of a 100G circuit. These changes will also involve internal circuit updates to allow access to this additional capacity for OIT and DHTS as part of ongoing COVID-19 related preparations. Some very brief (few second) network interruptions may be experienced during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 16, 16:37 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 EDT
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
applicants.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Mar 18, 09:36 EDT
Mar 20, 2020
Resolved - OIT has monitored the service and can confirm that the issue with Zoom has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 20, 17:22 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Zoom has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 20, 16:37 EDT
Investigating - OIT staff are currently investigating reports of service issues with Zoom. The Zoom web site is unavailable but meetings can still be started via clients. Additionally no new Zoom accounts can be created.

OIT is contacting the vendor and will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom visit OIT's web page:https://oit.duke.edu/what-we-do/applications/zoom-meetings
Mar 20, 16:21 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:30 EDT
Scheduled - OIT will enable Rubrik based NAS backups at 6:30 PM on 3/16. The backups are expected to run until 3/20 at 10 AM.

If any performance or service issues are detected please immediately notify the OIT Service Operations Center (SOC) at 919-660-7015.
Mar 13, 10:55 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 27, 14:40 EST