All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Perceptive Content (ImageNow) Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
DukeCapture Operational
Kits Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
API Healthcare - Maintenance Oct 21, 01:00-06:00 EDT
API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Oct 6, 10:17 EDT
Past Incidents
Oct 15, 2021

No incidents reported today.

Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:01 EDT
Scheduled - OIT has scheduled maintenance for the Load Balancing environment. There may be a very brief loss of connection during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 6, 10:13 EDT
Oct 13, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Cellular Coverage (Distributed Antenna System) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 13, 17:27 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Cellular Coverage (Distributed Antenna System) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 13, 15:14 EDT
Identified - OIT has confirmed a service issue with in-building cellular infrastructure (DAS). Users in the locations listed below will experience a lack of or weakened cellular signal:

Degradation for AT&T service campus wide. Only 1 of 3 channels available.

The vendor is working to restore service and expects service to be restored by 3:00 PM

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 13, 12:50 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 16:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:00 EDT
Scheduled - Due to planned maintenance on the Cellular Infrastructure (DAS) there could be a brief service interruption for all cellular carriers across the University and Health System.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 6, 09:02 EDT
Resolved - OIT has monitored the service and can confirm that the issue with DNS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 13, 12:27 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with DNS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 13, 10:39 EDT
Identified - OIT has confirmed a service issue with DNS.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 13, 10:31 EDT
Investigating - OIT is investigating possible infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Oct 13, 10:16 EDT
Resolved - Please follow this IT Alert: https://status.oit.duke.edu/incidents/ybtcfs0g5sz3
Oct 13, 10:26 EDT
Investigating - OIT staff are currently investigating reports of wide spread service issues with IT infrastructure, possibly related to DNS. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 13, 10:08 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:31 EDT
Scheduled - Due to planned maintenance on the Cellular Infrastructure (DAS) there could be a brief service interruption for all cellular carriers across the University and Health System.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 6, 08:58 EDT
Oct 12, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Microsoft Teams has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 12, 05:38 EDT
Identified - OIT has confirmed a service issue with Microsoft teams. Users may be unable to access some private or standard channels within Microsoft Teams. Users may also be unable to view a subset of channels, view tabs within the affected channels, and some channel names may have been reverted to a previous state.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Microsoft Teams visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365-microsoft-teams
Oct 1, 12:05 EDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021
Resolved - This incident has been resolved.
Oct 10, 00:08 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with NAS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 9, 21:19 EDT
Identified - OIT NAS services are currently experiencing issues.

At this time NAS Mounts on the following NAS servers are experiencing performance issues :

oit-nas-fe11
oit-nas-fe01
oit-nas-fe02
oit-nas-fe05
oit-nas-fe11
oit-nas-fe10
cx4-fe-nas01
ssri-nas-fe11
homedir.oit.duke.edu
secure-nas-fe11
oit-arch-fe11
secure-nas-fe01
ssri-nas-fe01
tts-nas.oit.duke.edu

Users may also experience issues for the following services due to reliance on the NAS:

SAP
DukeHub
sites.duke.edu
Departmental Shares
Personal Home Directories
web.duke.edu Sites
Duke Events Calendar
Scholars@Duke
Openshift (OKD) hosted sites

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about NAS visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
Oct 9, 18:36 EDT
Investigating - OIT NAS services are currently experiencing issues.

At this time NAS mount on the following NAS servers are inaccessible:

oit-nas-fe11

Users may also experience issues for the following services due to reliance on the NAS:

SAP
DukeHub
sites.duke.edu
Departmental Shares
Personal Home Directories
web.duke.edu Sites
Duke Events Calendar
Scholars@Duke
Openshift (OKD) hosted sites

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about NAS visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
Oct 9, 17:32 EDT
Oct 9, 2021
Resolved - OIT has monitored the service and can confirm that the issue with NAS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 9, 21:17 EDT
Identified - OIT has confirmed a service issue with NAS. Please see the following IT Alert for information: https://status.oit.duke.edu/incidents/qhnm2qfsn1cd
Oct 9, 19:43 EDT
Investigating - OIT is investigating possible infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Oct 9, 19:37 EDT
Oct 8, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Shibboleth logins has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 8, 20:17 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the vendor has resolved the issue with Shibboleth logins.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 8, 17:47 EDT
Update - OIT has applied a temporary workaround that has restored the ability to use Shibboleth logins on affected sites. The vendor is still working to restore service and expect to have a resolution soon.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 8, 07:11 EDT
Update - The vendor, InCommon, is still working to restore service but there is no estimated time to resolution.
Oct 7, 16:38 EDT
Update - We are continuing to work on a fix for this issue.
Oct 7, 15:03 EDT
Identified - OIT has confirmed a service issue with some web sites that use Shibboleth logins. Due to a vendor issue, users may experience problems logging into some websites using a Shibboleth login.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 7, 14:35 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:01 EDT
Scheduled - Data Center maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 6, 10:15 EDT
Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 EDT
Scheduled - OIT has scheduled maintenance for the Load Balancing environment. There may be a very brief loss of connection during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 29, 10:16 EDT
Oct 6, 2021
Oct 5, 2021
Resolved - OIT has monitored the service and can confirm that the issue with OWA (Outlook Web Access) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 5, 08:53 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OWA (Outlook Web Access) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 5, 05:39 EDT
Identified - OIT has confirmed a service issue with OWA (Outlook Web Access).

OIT has confirmed a service issue with Outlook on the Web (mail.duke.edu). Users may be unable to access the service.

The vendor, Microsoft, is working to restore the service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about OWA visit OIT's web page: https://oit.duke.edu/
Oct 4, 21:15 EDT
Oct 4, 2021
Completed - The scheduled maintenance has been completed.
Oct 4, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 10:30 EDT
Scheduled - The software licensing website, software.duke.edu, has maintenance scheduled. Software ordering, payment processing, and downloading may be very briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 29, 10:39 EDT
Completed - The scheduled maintenance has been completed.
Oct 4, 22:30 EDT
Update - During the scheduled NAS maintenance this morning we experienced an unexpected issue that impacted all client connections to the NAS cluster. The issue occurred between 2:55AM and 3:35AM. SMB and NFS connections should be restored and working at this time. OIT is working with the vendor to determine the cause. We will continue to monitor the cluster for any additional issues.
Oct 4, 05:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 10:30 EDT
Scheduled - NAS maintenance has been scheduled for the hosts listed below:

• oit-nas-fe01
• oit-nas-fe02
• oit-nas-fe05
• oit-nas-fe11
• oit-nas-fe10
• cx4-fe-nas01
• ssri-nas-fe11
• homedir.oit.duke.edu
• secure-nas-fe11
• oit-arch-fe11
• secure-nas-fe01
• ssri-nas-fe01
• tts-nas.oit.duke.edu

Some users may experience an outage lasting approximately 3-5 minutes during the maintenance window. During this time, impacted users will be unable to access their SMB shares and or NFS exports from the NAS hosts listed above.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Sep 29, 10:37 EDT
Oct 3, 2021
Oct 2, 2021
Completed - The scheduled maintenance has been completed.
Oct 2, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 10:00 EDT
Scheduled - DukeWiki has maintenance scheduled and will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Sep 29, 10:12 EDT
Completed - The scheduled maintenance has been completed.
Oct 2, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 07:31 EDT
Scheduled - Sites@Duke will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sites@Duke visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sitesduke-wordpress
Sep 29, 10:11 EDT
Completed - The scheduled maintenance has been completed.
Oct 2, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 17:01 EDT
Scheduled - The locations listed below have network maintenance scheduled. There will be a loss of network and voice connectivity during the maintenance window.

Bay 9
Washington
Power House
Noell
Lucky Strike
DUMAC
Counsels Office
Cook Center in NC Mutual
University Ford Testing Site

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 29, 15:12 EDT
Oct 1, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 1, 06:20 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 1, 00:05 EDT
Investigating - OIT staff are currently investigating reports of service issues with duke.qualtrics.com. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/what-we-do/applications/qualtrics
Sep 30, 23:14 EDT