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Accounts and Email Operational
Active Directory Operational
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Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
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Shibboleth Operational
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Call Recording Operational
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Digital Signage Operational
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Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
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Sympa Operational
Voice Mail Operational
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DukeCard Operational
Information Systems and Automation Operational
API Healthcare Operational
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SAP - Duke@Work Portal Operational
Tableau Operational
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Other Operational
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Main Duke Website (www.duke.edu) Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Phone Services - Scheduled Maintenance Jul 26, 22:00 - Jul 27, 02:00 EDT
Phone Services has maintenance scheduled to apply upgrades to the system. No phone calls will be dropped during the maintenance window but Call Center agents will need to log back in if they are logged out.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Posted on Jul 19, 10:39 EDT
Past Incidents
Jul 26, 2017

No incidents reported today.

Jul 25, 2017

No incidents reported.

Jul 24, 2017
Network - East Campus Residence Halls - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 13:00 EDT
Scheduled - Due to planned FMD maintenance wired and wireless connectivity will be intermittently unavailable in the East Campus residence halls.
Jul 21, 09:58 EDT
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Network - West Campus Residence Halls - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 EDT
Scheduled - Due to planned FMD maintenance wired and wireless connectivity will be intermittently unavailable in the West Campus residence halls.
Jul 20, 05:37 EDT
Jul 19, 2017

No incidents reported.

Jul 18, 2017
Core Network - Scheduled Switch Upgrades
Completed - The scheduled maintenance has been completed.
Jul 18, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 19:00 EDT
Scheduled - Core Network switch upgrades have been scheduled. There will be a network outage of approximately 10 minutes during the maintenance window for the following sites:

Biosci
Gross Hall
218 Alexander

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Core Network visit OIT's web page: https://oit.duke.edu/category/network
Jul 12, 10:30 EDT
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017
Tableau - Application Upgrade
Completed - The scheduled maintenance has been completed.
Jul 15, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 EDT
Scheduled - Tableau will be unavailable for approximately 3 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit OIT's web page: https://oit.duke.edu/about/metrics
Jul 12, 13:23 EDT
Cvent - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 EDT
Scheduled - Cvent will be unavailable due to vendor maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Cvent visit OIT's web page: https://oit.duke.edu/what-we-do/applications/cvent
Jul 10, 12:18 EDT
Jul 14, 2017
NFS Services Degraded
Resolved - The issue with NFS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 14, 06:55 EDT
Monitoring - Affected services appear to be working properly. OIT is continuing to monitor to ensure service stability.

If you believe you are experiencing a service outage, please contact the OIT Service Desk at (919) 684-2200
Jul 13, 17:36 EDT
Investigating - OIT has received reports of issues with NFS mounts. Some OIT services may have been impacted. Staff are currently working to identify the root cause of the issue.

Please contact the OIT Help Desk if you are experiencing issues at (919) 684-2200
Jul 13, 15:05 EDT
Jul 13, 2017
NAS - Firmware Upgrade for oit-tsm-nas-fe01 cluster
Completed - The scheduled maintenance has been completed.
Jul 13, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:00 EDT
Scheduled - OIT has scheduled a firmware upgrade for the oit-tsm-nas-fe01 cluster. Archive users will experience a 5-10 minute outage as the cluster is rebooted to apply the upgrades. Normal backups will not be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Jul 5, 09:41 EDT
Qualtrics - New User Account Issue
Resolved - The issue with new user accounts within Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 13, 10:32 EDT
Update - When new Qualtrics users are prompted to login to duke.qualtrics.com with their NetID and password they are referred to a blank white page.
Jul 12, 15:34 EDT
Identified - New users are unable to create an account in Qualtrics thus preventing them from building and managing surveys. Users who had created an account previously are not impacted.

OIT staff are aware of the problem and have contacted the vendor for assistance. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/what-we-do/applications/qualtrics
Jul 12, 15:28 EDT
NAS - Code Upgrade - Brief Service Impact
Completed - The scheduled maintenance has been completed.
Jul 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 EDT
Scheduled - The following NAS clusters will experience a 5-10 minute outage during the maintenance window as the system is rebooted to apply a code upgrade:

oit-nas-fe10
oit-nas-fe11
cx4-fe-nas01
ssri-nas-fe11
homedir

Normal backups will not be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Jul 5, 09:33 EDT
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