Microsoft 365 Email - Confirmed Service Issue
Monitoring - OIT will continue to monitor the service, but initial indications are that the issue with Microsoft 365 Email has been resolved.

If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 03, 2026 - 14:49 EDT
Update - Most services have recovered and are operating normally. Microsoft is continuing to monitor the environment and complete final validation for the small number of users who may still experience intermittent issues.
Sep 02, 2026 - 13:11 EDT
Update - Microsoft is still working to restore service but there is no estimated time to resolution.
Sep 01, 2026 - 15:27 EDT
Update - Microsoft has deployed a fix they believe resolves the issue with email and other applications. However, they have not yet issued an all-clear. We are continuing to monitor the situation and will provide updates as more information becomes available.
Sep 01, 2026 - 07:37 EDT
Update - The vendor, Microsoft, continues to work on a fix for this issue.

We’re seeing improvement across our affected Microsoft email services. Users may experience varying degrees of recovery and residual delays while recovery actions are completed. We will continue to monitor the situation and share updates as they become available.
Aug 31, 2026 - 21:26 EDT
Update - Microsoft continues to work on the issue and has updated the potential impact to include the following:

OneDrive for Business and SharePoint Online:

-Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may also experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage.

Exchange Online:

-Users may be unable to connect to, or experience degraded functionality, with Exchange Online. All connection methods are affected.

Microsoft Teams:

-Users may experience issues with calendar functionality and search.

Microsoft Purview:

-Users may face intermittent authorization failures across solutions in Purview. Purview admins can’t access the portal.
-Additionally, in Microsoft Purview Communication Compliance, users may see errors when loading Communication Compliance policies and Data Loss Prevention (DLP) policies. Communication Compliance policy creation and evaluation may be delayed.

Microsoft Defender XDR:

-Users may experience intermittent authorization failures across solutions in Defender.

We’re seeing improvement across our affected Microsoft email services. Users may experience varying degrees of recovery and residual delays while recovery actions are completed. We will continue to monitor the situation and share updates as they become available.
Aug 31, 2026 - 15:58 EDT
Update - Microsoft is still working to restore service but there is no estimated time to resolution.
Aug 31, 2026 - 15:36 EDT
Update - Microsoft has provided the following updates on the scope of the issue:

Users may experience a variety of symptoms related to this event, including but not limited to:

-Delays or failures when sending or receiving email messages.
-Authentication-related errors when accessing Exchange Online services.
-Difficulties accessing or performing actions within Exchange administration experiences.
-Intermittent failures affecting mailbox operations and message delivery workflows.
Aug 31, 2026 - 12:30 EDT
Identified - OIT has confirmed a service issue with Microsoft 365 Email. Some users may not be able to access their email via the web.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Microsoft 365 Email visit OIT's web page: https://oit.duke.edu/service/microsoft-365-formerly-office-365/
Aug 31, 2026 - 12:16 EDT
ChatGPT Codex - Confirmed Issue
Identified - OIT has confirmed an issue with ChatGPT Codex. Users may see an inaccurate message stating "You're out of Codex and Work Usage" in the desktop application. This notification is related to a known licensing transition issue and does not reflect the user's actual access or entitlement.

Users should continue to be able to utilize ChatGPT Codex functionality as expected.

OpenAI is aware of the issue and is actively working on a resolution. No action is required from affected users at this time.

If you have questions about this issue or would like to report additional issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about ChatGPT visit OIT's web page: https://oit.duke.edu/service/chatgpt-edu/
Aug 25, 2026 - 12:59 EDT

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Degraded Performance
Partial Outage
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Maintenance

Scheduled Maintenance

Tableau, Perceptive Content (ImageNow), and Dukehub - Maintenance Sep 5, 2026 05:00-10:00 EDT

OIT has scheduled maintenance for Tableau, Perceptive Content (ImageNow), and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
Posted on Sep 02, 2026 - 10:08 EDT

Grouper (groups.oit.duke.edu) - Maintenance Sep 9, 2026 06:30-08:00 EDT

OIT has scheduled maintenance for Grouper (groups.oit.duke.edu). There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Grouper visit OIT's web page: https://oit.duke.edu/what-we-do/services/group-management
Posted on Sep 02, 2026 - 10:07 EDT

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

AI - Confirmed Service Issue
Resolved - OIT can confirm that the issue with OpenAI services (ChatGPT, Codex, or other applications and services that rely on OpenAI models) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 3, 14:33 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OpenAI services (ChatGPT, Codex, or other applications and services that rely on OpenAI models) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 3, 13:04 EDT
Update - The Anthropic Claude service has been restored and is operating normally. OpenAI has implemented mitigation measures and is continuing to monitor its services as they progress toward full recovery.
Sep 3, 12:34 EDT
Update - Anthropic Claude is also experiencing performance issues, status.claude.com
Sep 3, 11:29 EDT
Identified - OIT has confirmed a service issue with OpenAI services. Users may experience disruptions when accessing ChatGPT, Codex, or other applications and services that rely on OpenAI models. This is a widespread outage affecting OpenAI services broadly and is not specific to Duke University.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about OpenAI services visit OIT's web page: https://oit.duke.edu/services-tools/artificial-intelligence/
Sep 3, 11:11 EDT

Sep 2, 2026

Gitlab - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Gitlab (gitlab.oit.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 2, 10:17 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Gitlab (gitlab.oit.duke.edu) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 2, 08:26 EDT
Update - Gitlab is currently accessible though the service has not been fully restored. OIT staff will continue to monitor the service for stability.
Sep 1, 18:36 EDT
Identified - OIT has confirmed a service issue with Gitlab. Users cannot access gitlab.oit.duke.edu.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Gitlab visit OIT's web page: https://oit.duke.edu/service/gitlab/
Sep 1, 16:18 EDT

Sep 1, 2026

OIT Service Desk Live Chat - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with the OIT Service Desk Live Chat service has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 1, 05:14 EDT
Identified - OIT has confirmed a service issue with the OIT Service Desk Live Chat service. Users are currently unable to connect to the Service Desk through Live Chat to request support.

Please use one of the alternative support options available on the OIT website: https://oit.duke.edu/help/

The vendor is actively working to restore service, but there is no estimated time for resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about the OIT Service Desk Live Chat visit OIT's web page: https://oit.duke.edu/help/
Aug 31, 08:39 EDT

Aug 31, 2026

HyperV - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Hyper-V virtual server hosting has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 31, 16:47 EDT
Update - The Hyper-V virtual server hosting environment is stable, and no additional issues have been observed. OIT continues to work with the vendor to review the incident and better understand the conditions that contributed to Friday's outage.
Aug 24, 15:39 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with HyperV has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 19:29 EDT
Identified - OIT staff have restored most services and applications but are still working to verify the underlying issue is resolved.
Aug 21, 19:21 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with HyperV has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 19:20 EDT
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 18:28 EDT
Update - The issue with HyperV is still ongoing. OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 15:27 EDT
Identified - OIT has confirmed a service issue with HyperV. Multiple websites and services may not be available.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 11:34 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 06:00 EDT
Scheduled - OIT has scheduled maintenance for PeopleSoft Campus Solutions (Dukehub). Dukehub will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/
Aug 26, 10:08 EDT

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 18:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Aug 25, 09:17 EDT

Aug 25, 2026

VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Aug 25, 09:16 EDT
Duke Compute Cluster (/cwork) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue affecting the /cwork filesystem used in the Research Computing Compute Cluster has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 25, 14:51 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with the /cwork filesystem used in the Research Computing Compute Cluster has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 25, 13:15 EDT
Update - Since /cwork is currently unavailable, users should use /work for all analyses until further notice.

Additionally, users accessing Open OnDemand may experience issues, including proxy errors when attempting to connect to the service.
Aug 24, 12:20 EDT
Identified - OIT has confirmed a service issue affecting the /cwork filesystem used in the Research Computing Compute Cluster. The /cwork storage service is currently unavailable. Note, this issue is limited to /cwork only. The /work filesystem and all other Research Computing storage services, including other Ceph-based storage resources, are operating normally.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Research Computing visit OIT's web page: https://oit.duke.edu/service/research-computing/
Aug 24, 12:10 EDT

Aug 24, 2026

Aug 23, 2026

No incidents reported.

Aug 22, 2026

Jabber Chat Rooms - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Jabber Chat Rooms has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 22, 13:27 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Jabber Chat Rooms has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 18:30 EDT
Update - The issue affecting the Jabber Chat Rooms (group chats) is related to the ongoing infrastructure issues. OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 15:39 EDT
Identified - OIT has confirmed a service issue with Jabber Chat Rooms. Users cannot post messages into group chats in Jabber. Individual chats and phones are not affected.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 12:18 EDT
Tableau, Perceptive Content (ImageNow), and Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 05:00 EDT
Scheduled - OIT has scheduled maintenance for Tableau, Perceptive Content (ImageNow), and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/

For more information about Tableau visit OIT's web page: https://sissoffice.duke.edu/tableau/
Aug 19, 10:13 EDT

Aug 21, 2026

VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Aug 12, 15:22 EDT
IT Infrastructure Issues - Multiple Service Impacts
Resolved - This incident has been resolved.
Aug 21, 18:26 EDT
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 17:51 EDT
Identified - OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 15:36 EDT
Investigating - OIT is experiencing infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Aug 21, 12:49 EDT
myphone.duke.edu - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with myphone.duke.edu has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 11:41 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with myphone.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 09:49 EDT
Identified - OIT has confirmed an issue affecting myphone.duke.edu. Users are encountering an error message after logging in to the service.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about myphone.duke.edu visit OIT's web page: https://oit.duke.edu/help/articles/kb0028822/
Aug 21, 07:32 EDT
Electronic Fax- Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with eFax has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 07:41 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the vendor has corrected the issue with Electronic Fax.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 19, 17:54 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
Aug 18, 15:14 EDT
Identified - OIT has confirmed a service issue with Electronic Faxing. Some users may experience intermittent inbound failures for all faxing services.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Electronic Fax visit OIT's web page: https://oit.duke.edu/help/articles/kb0032724/
Aug 17, 13:43 EDT
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