Duke IT Status

All Systems Operational

About This Site

Don't see an issue posted here? Contact the OIT Service Desk

How Do I Manage My Subscriptions?

Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

Campus Vision Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Casper Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

SAP Operational

SAP - Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

Lynda.com Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

TSM Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Nasher Art Museum - Possible Network Disruption Due To Power Generator Testing May 28, 10:30-11:30 EDT

Wireless and wired connectivity in the Nasher Art Museum (2001 Campus Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on May 25, 07:29 EDT

East Campus Residence Halls - Possible Network Disruption Due To Power Generator Testing May 28, 13:00-15:00 EDT

Wireless and wired connectivity in the East Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on May 25, 07:31 EDT

Active Directory - Maintenance May 30, 17:00-20:00 EDT

Active Directory has maintenance scheduled. There is no anticipated service impact during the maintenance window, but some users may experience a certificate warning message. This message can be ignored and will not impact any functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on May 23, 10:26 EDT

Past Incidents

May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018

Wilson Recreation Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 25, 11:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 10:30 EDT

Scheduled - Wireless and wired connectivity in the Wilson Recreation Center (330 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 23, 07:49 EDT

Cable Cut - Possible Service Impacts

Resolved - All the issues caused by the cable cut have been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 25, 10:24 EDT

Update - OIT has restored service except for the following two locations:

1. Elder Street Bldg F (zone 49) fire alarm monitoring
2. North Pavilion (zone 177) fire alarm monitoring

OIT will resume repair operations in those two locations this morning.
May 25, 06:48 EDT

Update - OIT has identified the following additional impacted locations:

Parking Garage 2 (PG2)
Parking Garage 3 (PG3)
2210/2214 Elba Street
E&O Office, Elba Street
Civitan Building
May 24, 14:08 EDT

Identified - OIT is investigating service impacts related to a cable cut at a West Campus construction location. The impacted areas include West Campus and the North Pavilion. Possible service impacts include alarm systems, vending machines, and analog phone service.

There is no ETA for repair at this time, updates as to impact and remediation will be forthcoming.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 24, 13:38 EDT

Bryan Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 EDT

Scheduled - Wireless and wired connectivity in the Bryan Center (125 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 24, 07:12 EDT

Gross Hall - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 EDT

Scheduled - Wireless and wired connectivity in Gross Hall (140 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 22, 08:32 EDT

May 23, 2018

OIT NAS Shares - Intermittent Access

Resolved - This incident has been resolved.
May 23, 12:45 EDT

Update - Overnight OIT was able to stabilize the NAS service and restore full functionality. OIT will continue to monitor the NAS during the day to ensure that the service is performing as expected.

If you have questions or would like to report continued service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 23, 08:26 EDT

Monitoring - Overnight OIT was able to stabilize the NAS service and restore full functionality. OIT will continue to monitor the NAS during the day to ensure that the service is performing as expected.

If you have questions or would like to report continued service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 23, 08:26 EDT

Update - OIT is continuing to work with the vendor on the NAS shares issue. Unfortunately there is still no estimate on when the issue will be resolved.

Below is a list of additional impacts being reported:

Batch processing within PeopleSoft may fail
ImageNow clients may become unresponsive and return an error that a document is missing
Tableau refreshes may fail if the data source is on one of the impacted NAS shares
May 22, 11:48 EDT

Update - As a result of the NAS issues users may receive errors while running reports within Duke@Work under the Finance and iForms sections.

Also, until the NAS issues are resolved, OIT is recommending that database functions not be run on NAS shares.
May 22, 10:01 EDT

Update - OIT is still working on a resolution to the intermittent access issues to OIT NAS shares. Unfortunately there is no estimated time of resolution.
May 22, 09:43 EDT

Identified - Users may experience intermittent access issues to OIT NAS shares hosted on the following servers:

oit-nas-fe01
oit-nas-fe10
secure-nas-fe01
homedir
cx4-fe-nas01

This issue is impacting both NFS and SMB shares.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS shares visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
May 21, 15:36 EDT

French Science and Biological Sciences - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 23, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:30 EDT

Scheduled - Wireless and wired connectivity in the French Science (124 Science Dr) and Biological Sciences (130 Science Dr) buildings maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 21, 07:33 EDT

May 22, 2018

Sands Drive Parking Garage - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 22, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 13:00 EDT

Scheduled - Wireless and wired connectivity in the Sands Drive Parking Garage (1 Sands Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 18, 08:09 EDT

May 21, 2018

Qualtrics - Unavailable

Resolved - The issue with Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 21, 13:55 EDT

Identified - Qualtrics is unavailable for all users.

OIT staff are aware of the problem and have reported the issue to the vendor. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/what-we-do/applications/qualtrics
May 21, 11:58 EDT

May 20, 2018

ePrint - Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 07:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:30 EDT

Scheduled - ePrint has maintenance scheduled and will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
May 2, 10:39 EDT

DukeBox - Vendor Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 15:00 EDT

Scheduled - DukeBox has scheduled vendor maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeBox visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duke-box
May 3, 14:17 EDT

May 19, 2018

Sites - Unavailable

Resolved - The issue with sites.oit.duke.edu has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 19, 13:01 EDT

Investigating - Sites.duke.edu is currently unavailable for all users.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about (SERVICE NAME) visit OIT's web page: (URL)
May 19, 11:25 EDT

May 18, 2018

Central Campus Wireless - Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:30 EDT

Scheduled - Central Campus Wireless has maintenance scheduled. Wireless connectivity will be unavailable for approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Wireless Network visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
May 16, 11:39 EDT

May 17, 2018

West Campus Residence Halls - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 17, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:00 EDT

Scheduled - Wireless and wired connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 16, 07:39 EDT

Network - Sporadic Outages Across Campus

Resolved - Network connectivity has been restored.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 17, 10:29 EDT

Investigating - OIT is receiving reports of sporadic network outages across campus.

OIT staff are aware of the problems and are investigating.

If you have questions about these outages or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 17, 07:40 EDT

PeopleSoft Interaction Hub and Campus Solutions - Downtime for NAS Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 EDT

Scheduled - SISS systems DukeHub.duke.edu, Applicants.siss.duke.edu, Guest.siss.duke.edu, m.siss.duke.edu, soc.siss.duke.edu, ImageNow (Perceptive Content), and Tableau Server will be unavailable from 8 PM until approximately 3 AM due to maintenance on the Network Attached Storage (NAS).

If you have any questions about the outage or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SISS systems visit the SISS Office web page: https://sissoffice.duke.edu
May 14, 14:11 EDT

NAS - Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:01 EDT

Scheduled - NAS maintenance has been scheduled for the following hosts:

• oit-nas-fe01.oit.duke.edu
• oit-nas-fe03.oit.duke.edu
• oit-nas-fe05.oit.duke.edu
• secure-nas-fe01.oit.duke.edu
• ssri-nas-fe01.oit.duke.edu

NAS hosts NOT affected by this maintenance include:

• oit-nas-fe11.oit.duke.edu
• oit-nas-fe10.oit.duke.edu
• oit-nas-fe12.oit.duke.edu
• oit-nas-fe13.oit.duke.edu
• oit-nas-tel11.oit.duke.edu
• oit-nas-nb12.oit.duke.edu
• cx4-fe-nas01.oit.duke.edu
• homedir.oit.duke.edu
• oit-nas-nb01.oit.duke.edu
• oit-nas-nb02.oit.duke.edu
• oit-nas-arch-*
• oit-nas-tsm-*
• secure-nas-fe11.oit.duke.edu
• ssri-nas-fe11.oit.duke.edu

Users will experience an outage of up to 4 hours during which all NAS file systems will be unavailable.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
May 3, 10:40 EDT

May 16, 2018

Science Drive Parking Garage - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 16, 14:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:00 EDT

Scheduled - Wireless and wired connectivity in the Science Drive Parking Garage (302 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 15, 07:40 EDT

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 16, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:30 EDT

Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 15, 07:38 EDT

May 15, 2018

Keller Center - Fuqua School of Business - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 15, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:00 EDT

Scheduled - Wireless and wired connectivity in the Keller Center - Fuqua School of Business (220 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 08:11 EDT

Sanford School of Public Policy - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 15, 10:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:30 EDT

Scheduled - Wireless and wired connectivity in the Sanford School of Public Policy (201 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 08:06 EDT

Rubenstein Hall - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 15, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:30 EDT

Scheduled - Wireless and wired connectivity in Rubenstein Hall (302 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 08:09 EDT

PHISHING ALERT

Resolved - This incident has been resolved.
May 15, 07:36 EDT

Monitoring - The Duke IT Security Office has received multiple reports of a phishing attack. This phishing attack is designed to appear as career recommendations from the Duke HR Website and contains the verbiage 'Search/Apply for Jobs:You have new recommended Employee Offer approved.' Visit security.duke.edu to view the phishing email.

If you have received the message please delete it without clicking on the link or replying. If you have clicked the link and/or provided your Duke credentials on the linked site please contact the OIT Service Desk immediately at (919) 684-2200.
May 14, 16:41 EDT

May 14, 2018

Student Wellness Center - Possible Network Disruption Due To Power Generator Testing

Completed - The scheduled maintenance has been completed.
May 14, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 EDT

Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 11, 07:18 EDT

May 13, 2018

No incidents reported.

About This Site

Subscribe to Incident

Subscribe to Incident

Subscribe to Incident