Identified - The vendor has confirmed a service issue with Duo. Users may not be able to use Duo for multi-factor authentication via SMS or phone call: https://status.duo.com/incidents/h7lht3g1zv9w

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Duo visit OIT's web page: https://oit.duke.edu/service/duo/

Feb 13, 2025 - 14:31 EST
Update - OIT will implement an emergency change this evening at 8 pm that should improve the delivery delays from Duke email addresses to non-Duke email addresses.
Feb 13, 2025 - 13:43 EST
Identified - OIT has confirmed delays in outbound email delivery. Users may experience email delivery delays from Duke email addresses to non-Duke email addresses.

OIT staff are working with the vendor to fully restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about email visit OIT's web page: https://oit.duke.edu/service/email-and-calendar/

Feb 13, 2025 - 12:25 EST
Accounts and Email Degraded Performance
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Degraded Performance
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Partial Outage
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Partial Outage
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Canvas Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cisco Jabber - Maintenance Feb 18, 2025 08:00 - Feb 19, 2025 04:00 EST
OIT has scheduled maintenance for Cisco Jabber. Persistent chat rooms will be unavailable during the maintenance window. Users should not have to sign out or back in as the connection to chat should failover and reconnect automatically. Users will be able to create and use ad hoc conference rooms during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Cisco Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

Posted on Feb 12, 2025 - 10:08 EST
Phone Services (VoIP) - Maintenance Feb 18, 2025 08:00 - Feb 19, 2025 10:00 EST
Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted during the maintenance. Some callers trying to dial at the exact moment of a system restart may receive a busy tone, but should have no problem connecting by redialing.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services

Posted on Jan 29, 2025 - 10:12 EST
Cisco Jabber - Maintenance Mar 1, 2025 08:00 - Mar 2, 2025 06:00 EST
OIT has scheduled maintenance for Cisco Jabber. Jabber chat will be unavailable for up to 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Cisco Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

Posted on Feb 12, 2025 - 10:10 EST
Phone Services (VoIP) - Maintenance Mar 15, 2025 08:00 - Mar 16, 2025 06:00 EDT
Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted during the maintenance. Some callers trying to dial at the exact moment of a system restart may receive a busy tone, but should have no problem connecting by redialing.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services

Posted on Feb 12, 2025 - 10:12 EST
API Healthcare - Maintenance Mar 20, 2025 01:00-07:00 EDT
OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Posted on Feb 12, 2025 - 10:14 EST
Past Incidents
Feb 13, 2025
Resolved - OIT has monitored the service and can confirm that the issue with the power at Brightleaf Square has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 13, 12:16 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the power at Brightleaf Square has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 13, 11:37 EST
Identified - OIT has confirmed a service issue with the network at Brightleaf Square due to an unplanned power outage.

Duke Power is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 13, 10:51 EST
Feb 12, 2025

No incidents reported.

Feb 11, 2025
Resolved - OIT has monitored the service and can confirm that the issue with email delivery delays has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 11, 12:23 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with email delivery delays has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 11, 07:16 EST
Update - OIT is still working to resolve the email delivery delays.
Feb 11, 05:21 EST
Identified - OIT has confirmed a service issue with email. Users may see a delay in email received.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 10, 22:40 EST
Feb 10, 2025
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 00:00 EST
Scheduled - OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools

Jan 29, 10:08 EST
Feb 1, 2025

No incidents reported.

Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:30 EST
Scheduled - OIT has scheduled maintenance for the web applications listed below. They will be unavailable during the maintenance window.

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Jan 29, 10:10 EST
Jan 30, 2025

No incidents reported.