Microsoft 365 Services - Confirmed Service Issue
Update - Microsoft reports that some affected servers have been returned to service and remain stable, with some limited recovery observed so far. Recovery efforts are ongoing, and users may see gradual improvements as capacity is restored and applications reconnect.
Nov 12, 2026 - 18:14 EST
Update - Disruptions to Microsoft 365 services, including Outlook, Teams, OneDrive, and Copilot, continue. There has been no significant change since our previous update. Microsoft continues working to restore services but has not provided an estimated time for resolution. OIT is monitoring the situation and will provide updates as more information becomes available.
Nov 12, 2026 - 17:13 EST
Update - The Microsoft 365 service disruption remains ongoing, with no significant change since our last update. Users may continue to experience issues with Outlook, Teams, OneDrive, and Copilot. Microsoft has not provided an estimated time for service restoration. OIT will continue to share updates as more information becomes available.
Nov 12, 2026 - 16:00 EST
Update - There are continued disruptions with Microsoft 365 services, including Outlook, Teams, OneDrive, and Copilot, with no significant improvement reported at this time. Microsoft is still working to resolve the issue but has not provided an estimated time for service restoration. OIT continues to monitor the situation and will share updates as more information becomes available.
Nov 12, 2026 - 15:11 EST
Update - The issue affecting Microsoft 365 services, including Outlook, Teams, OneDrive, and Copilot, is ongoing. Microsoft continues to work toward a resolution but has not provided an estimated time for service restoration. OIT will share updates as more information becomes available.
Nov 12, 2026 - 14:12 EST
Update - Microsoft is still working to resolve this issue. Users continue to experience disruptions with Microsoft 365 Mail and Copilot.
Nov 12, 2026 - 13:49 EST
Identified - OIT has confirmed a service issue affecting Microsoft 365 Mail. Users may be unable to access their Exchange Online mailboxes through the Outlook client or Outlook on the web (OWA) at mail.duke.edu.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Microsoft 365 Mail visit OIT's web page: https://oit.duke.edu/service/microsoft-365-formerly-office-365/
Nov 12, 2026 - 13:04 EST

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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
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OneLink Operational
Self Service Tools Operational
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Shibboleth Operational
Sponsored Guest Tool Operational
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Anthropic Claude Operational
ChatGPT Edu Operational
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Microsoft 365 Copilot Operational
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Collaboration and Communication Major Outage
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Microsoft 365 Major Outage
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

API Healthcare - Maintenance Nov 19, 2026 01:00-06:00 EST

OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance, but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 04, 2026 - 10:13 EST

Nov 12, 2026

Unresolved incident: Microsoft 365 Services - Confirmed Service Issue.

Nov 11, 2026

Network Firewall - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 EST
Scheduled - OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Nov 4, 10:10 EST

Nov 10, 2026

Duke@Work, Buy@Duke, and BW - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 21:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 EST
Scheduled - OIT has scheduled maintenance for Duke@Work, Buy@Duke, and BW. Users will not be able to access these services for the duration of the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duke@Work, Buy@Duke, and BW visit OIT's web page: https://hr.duke.edu/careers/selfservice/
Nov 10, 17:50 EST
Cisco Jabber - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 20:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 19:00 EST
Scheduled - OIT has scheduled maintenance for Cisco Jabber. Users will be able to access normal, one-to-one chat functions but group chat functions will be unavailable. Ad hoc group chats will be able to be created and used if necessary. Some users who were actively signed in may need to sign out and sign back in to see chat rooms.
Jabber phone service will not be affected.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 4, 10:11 EST
Load Balancing - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 13:00 EST
Scheduled - OIT has scheduled maintenance for the Load Balancing environment. There may be very brief interruptions in load-balanced services.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 28, 10:25 EDT

Nov 9, 2026

No incidents reported.

Nov 8, 2026

ePrint - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 07:00 EST
Scheduled - OIT has scheduled maintenance for ePrint. All ePrint functions will be intermittently unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Oct 28, 10:22 EDT

Nov 7, 2026

Tableau, Perceptive Content (ImageNow), and Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:00 EST
Scheduled - OIT has scheduled maintenance for Tableau, Perceptive Content (ImageNow), and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
Nov 4, 10:08 EST

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Network Registration - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:30 EST
Scheduled - OIT has scheduled maintenance for Network Registration. Dukereg-admin.oit.duke.edu will be unavailable very briefly during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Registration visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-registration
Nov 5, 16:31 EST

Nov 4, 2026

Local/Long-Distance Calling - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Duke phone numbers hosted in Webex Cloud has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 4, 20:25 EST
Monitoring - Working with the vendor, OIT has implemented a workaround that has restored full service for Duke phone numbers hosted in the Webex Cloud.
Nov 4, 19:34 EST
Update - UPDATED IMPACT STATEMENT:

Duke phone numbers hosted in Webex Cloud Calling are currently unable to place calls to off-campus phone numbers. In addition, Duke phone numbers that have not yet been migrated to Webex Cloud Calling are unable to place calls to Duke phone numbers that have been migrated to the cloud. Calling between migrated Duke numbers and incoming calls from external phone numbers to Duke numbers continue to function normally.
Nov 4, 18:15 EST
Identified - OIT has identified an issue impacting local and long-distance calling. Duke phone numbers hosted in the cloud are currently unable to place calls to off-campus phone numbers. Calling between Duke numbers and incoming calls from external numbers to Duke numbers continue to function normally.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 4, 18:05 EST

Nov 3, 2026

Panopto - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Panopto has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 3, 17:56 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Panopto has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 3, 16:19 EST
Update - Update from Panopto: The source of the increased error rates has been mitigated, and impacted sessions are being reprocessed. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.
Nov 3, 15:53 EST
Identified - The Panopto NA Cloud is experiencing an increased error rate in the media processing pipeline.

The vendor, Panopto, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Panopto visit OIT's web page: https://duke.hosted.panopto.com/
Nov 3, 15:01 EST
Fitz East Data Center Network - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 EST
Scheduled - OIT has scheduled maintenance the Fitz East Data Center Network. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 2, 10:30 EST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

SAP Systems - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 01:30 EST
Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Systems including BW, Buy@Duke, and Duke@Work will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 28, 10:14 EDT
Self Service Tools - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 00:00 EDT
Scheduled - OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web-selfservice.oit.duke.edu/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Oct 28, 15:34 EDT

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Call Center Services - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 08:04 EDT
Scheduled - Call Center Services has maintenance scheduled. Agents will be logged off and will need to log back on at least 2 times during the maintenance period. Active calls will not be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Oct 22, 08:58 EDT

Oct 29, 2026

Rubrik Backup - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 10:11 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 10:10 EDT
Scheduled - Rubrik has maintenance scheduled. No backups or restores of backups will be able to be performed for the duration of the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Oct 28, 10:10 EDT
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