Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Microsoft 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Gitlab Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Kits Operational

LinkedIn Learning Operational

Panopto Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Self Service Tools - Maintenance Feb 5, 2023 00:00-02:00 EST

OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Posted on Jan 25, 2023 - 10:30 EST

Data Center - Maintenance Feb 15, 2023 08:30-14:00 EST

OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jan 25, 2023 - 10:30 EST

Past Incidents

Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:30 EST

Scheduled - OIT has scheudled maintenance for the web applications listed below. They will be unavailable for approximately 2 hours during the maintenance window.

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 25, 10:30 EST

Jan 28, 2023

Tableau, Imagenow, and Dukehub - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 06:00 EST

Scheduled - OIT has scheduled maintenance for Tableau, Imagenow, and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about these applications visit the following web page: https://sissoffice.duke.edu/software-we-support
Jan 25, 10:30 EST

Jan 27, 2023

Jira - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 27, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 18:03 EST

Scheduled - OIT has scheduled maintenance for Jira. Jira will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 25, 10:30 EST

DukeWiki - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 27, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 18:03 EST

Scheduled - OIT has scheduled maintenance for DukeWiki. The wiki will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Jan 25, 10:30 EST

Jan 26, 2023

Office 365 - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with access to multiple Office 365 services has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 26, 07:56 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the access issue to Outlook on the web (OWA) for a small number of users has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 26, 05:19 EST

Update - The vendor, Microsoft, is reporting that this issue has been resolved except for a small number of Outlook on the web (OWA) users.
Jan 25, 11:26 EST

Identified - OIT has confirmed a service issue with Office 365. Users may be unable to access multiple services including Microsoft Teams, Exchange Online, Outlook, SharePoint Online, and OneDrive for Business.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365#stq=365&stp=1
Jan 25, 09:37 EST

Jan 25, 2023

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 23:02 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:01 EST

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 18, 08:49 EST

Jan 24, 2023

Bitfusion in Duke Kunshan - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Bitfusion in Duke Kunshan has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 24, 11:34 EST

Update - OIT staff have opened a support case with the vendor and are still working to restore service at this time.
Jan 21, 13:17 EST

Identified - OIT has confirmed a service issue with Bitfusion in Duke Kunshan. Bitfusion is currently unavailable for users at Duke Kunshan.

OIT staff are working to restore service but there is no estimated time to resolution. OIT staff will provide updates as they become available.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 21, 12:01 EST

Jan 23, 2023

Zoom Meetings (REST API) - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with the Zoom Meetings REST API has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 23, 12:14 EST

Monitoring - OIT will continue to monitor the service but initial indications from the vendor are that the issue with the Zoom Meetings REST API has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 23, 10:05 EST

Identified - OIT has confirmed a service issue with Zoom Meetings. Users of the Zoom Meetings REST API may experience OAuth authentication issues.

The vendor is working to restore service but there is no estimated time to resolution: https://status.zoom.us/incidents/c48nty1n9t1r

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings
Jan 23, 09:45 EST

Jan 22, 2023

No incidents reported.

Jan 21, 2023

Tableau, Imagenow, and Dukehub - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 EST

Scheduled - OIT has scheduled maintenance for Tableau, Imagenow, and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/node/1476

For more information about Tableau visit the following link: https://tableau.duke.edu/
Jan 11, 10:23 EST

Jan 20, 2023

No incidents reported.

Jan 19, 2023

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 EST

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 11, 10:22 EST

Jan 18, 2023

Various Buildings - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:00 EST

Scheduled - OIT has scheduled maintenance to upgrade network equipment in the buildings listed below. During the maintenance the following locations will experience a loss of network connectivity that will impact the wired and wireless networks, as well as VoIP phones:

Duke Stores / Computer repair - Hillsborough Road
Fossil Lab - Broad Street
Library Service Center - Anson Street
DHTS Site - Covid-19 supply warehouse - West Pettigrew Sreet

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 11, 10:25 EST