Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Group Manager Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

EMS Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Microsoft 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

DukeHub (PeopleSoft) Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Gitlab Operational

Kuali Build Operational

Perceptive Content (ImageNow) Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Canvas Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Kits Operational

LinkedIn Learning Operational

Panopto Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke Express (WordPress) Operational

Sites@Duke Pro Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Phone Services (VoIP) - Maintenance Jul 29, 2024 18:00-22:00 EDT

Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted, but some phones may reregister and failover.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services.
Posted on Jul 24, 2024 - 10:30 EDT

Load Balancing (Telcom)- Maintenance Jul 31, 2024 17:00-21:00 EDT

OIT has scheduled maintenance for the Load Balancing environment in Telcom. There may be a very brief loss of connection during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 17, 2024 - 10:16 EDT

Load Balancing (Fitz)- Maintenance Aug 1, 2024 17:00-21:00 EDT

OIT has scheduled maintenance for the Load Balancing environment in Fitz. There may be a very brief loss of connection during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 17, 2024 - 10:18 EDT

SAP Budget System - Maintenance Aug 2, 2024 09:00-17:00 EDT

OIT has scheduled maintenance for SAP Budget System. The Budget System will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 24, 2024 - 10:19 EDT

Load Balancing - Maintenance Aug 6, 2024 17:00-21:00 EDT

OIT has scheduled maintenance for the Load Balancing environment. There may be a very brief loss of connection during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 17, 2024 - 10:19 EDT

Phone Services (VoIP) - Maintenance Aug 7, 2024 18:00-22:00 EDT

Self Service Tools - Maintenance Aug 11, 2024 00:00-02:00 EDT

OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Posted on Jul 24, 2024 - 10:23 EDT

DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance Aug 18, 2024 05:30-07:00 EDT

OIT has scheduled maintenance for the web applications listed below. They will be unavailable during the maintenance window.

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jul 24, 2024 - 10:25 EDT

Past Incidents

Jul 27, 2024

ServiceNow - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 02:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 02:00 EDT

Scheduled - DHTS has scheduled an upgrade for ServiceNow. Users will be unable to access ServiceNow for a short period during the upgrade window.

If you have any questions about the upgrade or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ServiceNow visit OIT's web page: https://oit.duke.edu/service/servicenow/
Jul 24, 10:50 EDT

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 EDT

Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Production Systems (PRD) (including Duke@Work and Buy @Duke) will be unavailable during the Maintenance period.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 17, 10:21 EDT

Jul 26, 2024

SSL Certificate Issuance - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with SSL certificate issuance has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 14:55 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SSL certificate issuance has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 26, 13:56 EDT

Identified - OIT has confirmed a service issue with SSL certificate issuance. Users may experience SSL certificate issuance delays via Locksmith and the Sectigo Certificate Manager interface.

The vendor, Sectigo, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about SSL certificates visit OIT's web page: https://oit.duke.edu/service/ssl-certificate/
Jul 26, 09:31 EDT

Jul 25, 2024

Wireless Network (DUML) - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 EDT

Scheduled - OIT has scheduled maintenance for the wireless network at the Duke University Marine Lab (DUML). Users will be unable to connect to the wireless network at DUML for approximately 10-15 minutes.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the wireless network visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Jul 24, 10:20 EDT

Jul 24, 2024

IT Infrastructure Issues - Windows OS Service Impact

Resolved - If you are still experiencing Windows machine issues please contact the OIT Service Desk: https://oit.duke.edu/help/
Jul 24, 11:40 EDT

Update - Duke University IT staff are continuing to restore systems following the recent global IT outages caused by a CrowdStrike update.

Though the outage itself is not the result of a cyber-attack, there is a growing risk of hackers exploiting the situation and the U.S. Cybersecurity and Infrastructure Security Agency (CISA) has warned of increased phishing and malicious activity. It is urged to use extreme caution as fake websites and phishing attempts are on the rise, pretending to be CrowdStrike support.

Examples of fake sites include: crowdstrikebluescreen[.]com and crowdstrikefix[.]com

Please remember the following:

CrowdStrike will NOT contact you directly.
Only Duke University IT staff will apply patches or fixes.
Duke University IT staff will NEVER charge you to restore systems.
Duke University IT staff will NOT ask for your password or sensitive information.
All official incident communication will come from an "@duke.edu" email address.

If you suspect a phishing attempt or have visited a suspicious site, contact the Duke Information Security Office (ISO) at security@duke.edu. Additionally, report suspicious emails using the “Report” button in your Duke email.

If you have any questions about this information please contact the OIT Service Desk: https://oit.duke.edu/help/
Jul 23, 07:04 EDT

Update - Duke University IT staff have updated the remediation instructions for University Windows devices affected by the CrowdStrike outage: https://security.duke.edu/crowdstrike-windows-issue/

If you need assistance with the steps provided on the Duke Information Security web site please contact the OIT Service Desk: https://oit.duke.edu/help/
Jul 22, 07:45 EDT

Update - Duke University IT staff have deployed a fix to address University Windows devices affected by the CrowdStrike outage. The fix is being implemented for Duke Health shortly.

Machines must be on the Duke network and rebooted (may take 3-5 reboots). This fix is only available currently for devices that are connected to the Duke network (Wifi or Ethernet). IT staff are still testing the recovery process for off-campus/remote devices.

For more information, visit the following website: https://duke.is/crowdstrike-windows-issues
Jul 19, 08:06 EDT

Update - If your computer is impacted by this issue, OIT is recommending that you reboot your machine several times.

If several reboots does not resolve the issue, please visit the following web site for additional remediation instructions: https://duke.is/crowdstrike-windows-issues

Additionally, OIT is working on an automated solution and we will provide an update shortly.

If you need assistance with the above steps please contact the OIT Service Desk: https://oit.duke.edu/help/
Jul 19, 07:15 EDT

Update - OIT continues to work on remediation instructions for this issue and we will posted those shortly.

In the meantime if you need immediate assistance please contact the OIT Service Desk: https://oit.duke.edu/help/
Jul 19, 06:17 EDT

Update - We are continuing to work on a fix for this issue.
Jul 19, 05:59 EDT

Update - We are continuing to work on a fix for this issue.
Jul 19, 04:46 EDT

Update - OIT has identified the issue as being caused by the Crowdstrike Falcon Sensor client installed on Windows servers and laptops/desktops. This issue has widespread impact beyond just Duke University.

Please see the below work around to address the issue:

-Boot Windows into Safe Mode or the Windows Recovery Environment
-Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
-Locate the file matching “C-00000291*.sys” and delete it.
-Boot the host normally.

If you need assistance with the above steps please contact the OIT Service Desk: https://oit.duke.edu/help/
Jul 19, 03:46 EDT

Identified - OIT has confirmed a service issue with the operating system on Windows servers and laptops/desktops. Multiple services that rely on Windows servers are impacted. Additionally, users may experience 'blue screen of deaths' and restarts of their computer.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 19, 03:14 EDT

Investigating - OIT is investigating possible infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Jul 19, 02:52 EDT

Jul 23, 2024

Jul 22, 2024

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Spok Mobile Paging - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Spok Paging has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 19, 16:28 EDT

Investigating - OIT staff are currently investigating reports of service issues with Spok Paging. Pages may be delayed or not going through.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 19, 15:05 EDT

SAP Budget System - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 08:00 EDT

Scheduled - OIT has scheduled maintenance for SAP Budget System. The Budget System will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 18, 10:40 EDT

Jul 18, 2024

Microsoft Teams - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Microsoft Teams has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 18, 22:20 EDT

Identified - OIT has confirmed a service issue with Teams.

Title: Organizers can’t add people in the meeting scheduling form using Microsoft Teams for personal use.

User impact: Meeting organizers are unable to add people in the meeting scheduling form using Microsoft Teams for personal use apps. Status availability not updating.

More info: The impact is specific to users adding meeting attendees while scheduling a meeting. Users may see a “Unable to create meeting” or “Something went wrong” error. This issue occurs with any Teams app, including web browser.

Users can utilize “Meet Now” and share a meeting invite through email or chat. Additional information on the Meet Now feature can be found here: https://support.microsoft.com/en-us/office/create-a-meeting-in-microsoft-teams-free-eb571219-517b-49bf-afe1-4fff091efa85

Current status: We’ve deployed a partial fix which has restored the scheduling of meetings with organizers only. Organizers will be unable to add attendees when scheduling a meeting. We’re continuing our work to develop a full fix, and recommend users utilize the “Meet Now” option as needed until resolved.

Start time: Monday, July 15, 2024, at 6:35 PM UTC

Next update by: Tuesday, July 23, 2024, at 11:00 PM UTC

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 18, 19:40 EDT

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:00 EDT

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 3, 10:30 EDT

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 EDT

Scheduled - OIT has scheduled maintenance for Call Center Services. During the maintenance window phones may failover and Finesse Agents will be logged out, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Jul 3, 10:29 EDT

Jul 17, 2024

Jul 16, 2024

Panopto - Resolved/Monitoring

Resolved - OIT has monitored the service and can confirm that the issue with Panopto has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 16, 14:53 EDT

Monitoring - OIT will continue to monitor the service but indications are that an earlier issue with Panopto has been resolved: https://trust.panopto.com/

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jul 16, 13:51 EDT

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 EDT

Scheduled - OIT has scheduled maintenance for Cisco Jabber. Jabber phones and desk phones may experience multiple restarts during the maintenance window but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Cisco Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Jul 10, 08:37 EDT

Jul 15, 2024

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.