Duke IT Status

SISS PeopleSoft Applications - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 2023 - 06:00 EDT

Scheduled - OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

About This Site

Don't see an issue posted here? Contact the OIT Service Desk or use the 'Report An Outage' web form to create a ticket.

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Microsoft 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Under Maintenance

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Gitlab Operational

Kuali Build Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Under Maintenance

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Kits Operational

LinkedIn Learning Operational

Panopto Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke Express (WordPress) Operational

Sites@Duke Pro Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2023

Unresolved incident: SISS PeopleSoft Applications - Maintenance.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:00 EDT

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Aug 30, 10:15 EDT

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

Spok Mobile Paging - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Spok Mobile paging has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 13, 12:34 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Spok Mobile Paging has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 13, 10:40 EDT

Update - DHTS staff are still working with the vendor to restore service with no estimated time to resolution, but "pages sent to email" has been turned on to help reduce the risk of missed messages.
Sep 12, 13:22 EDT

Identified - OIT has confirmed a service issue with Spok Mobile paging. Expect delays or repeated messages with Spok Mobile page notifications. It is recommended to open the Spok Mobile app periodically to view messages received.

DHTS staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 12, 08:57 EDT

NAS - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 16:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 8, 17:47 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 8, 17:46 EDT

Scheduled - OIT has scheduled NAS maintenance for the following hosts:

• oit-nas-nb11

There is no anticipated service impact. For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
Aug 2, 10:29 EDT

Sep 12, 2023

Mobile Ordering - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Mobile Ordering has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 12, 08:42 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Mobile Ordering has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 12, 07:00 EDT

Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
Sep 11, 09:16 EDT

Identified - The Transact mobile ordering platform is currently experiencing technical issues. OIT is working with the vendor to restore service as quickly as possible. Orders can be made at the registers without any issues. We apologize for the inconvenience and will post updates as they become available.
Sep 10, 20:42 EDT

Spok Mobile Paging - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Spok Mobile has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 12, 07:08 EDT

Identified - OIT has confirmed a service issue with Spok Mobile paging. Expect delays with Spok Mobile page notifications on phones. It is recommended to open the Spok Mobile app periodically to view messages received.

DHTS staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 15:04 EDT

Investigating - OIT has confirmed a service issue with Spok Mobile paging. Expect delays with Spok Mobile page notifications on phones. It is recommended to open the Spok Mobile app periodically to view messages received.

DHTS staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 12:38 EDT

Sep 11, 2023

Clockworks - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Clockworks has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 12:33 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Clockworks has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 11:33 EDT

Investigating - OIT staff are currently investigating reports of service issues with Clockworks. Users might not be able to provision/create new virtual machines.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Clockworks visit OIT's web page: https://oit.duke.edu/service/clockworks/
Sep 11, 08:48 EDT

Sep 10, 2023

ePrint - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:00 EDT

Scheduled - OIT has scheduled maintenance for ePrint. The ePrint Mobile Print system will be briefly unavailable during the maintenance window. Pop-up submissions will continue to work and will not be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Aug 30, 10:15 EDT

Sep 9, 2023

No incidents reported.