Office 365 Calendar - Confirmed Service Issue
Identified - OIT has confirmed a service issue with Office 365 calendar. A small number of users may intermittently be unable to update calendar meetings.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 calendar please visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jan 27, 17:45 EST

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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Degraded Performance
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Office 365 Degraded Performance
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
SCCM Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Certificate Issuance Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
TSM Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Virtual Server Hosting - Scheduled Maintenance Jan 28, 10:00-14:00 EST
Virtual Server Hosting will be upgrading vCenter to it's latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
Posted on Jan 22, 10:43 EST
French Science/Bio Science - Possible Network Disruption Due To Power Generator Testing Jan 29, 08:30-09:30 EST
Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

French Science (124 Science Dr)
Biological Sciences (130 Science Dr)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jan 27, 08:09 EST
DukeMobile, MyDuke, Web Gifts and Bursar E-Check - Maintenance Feb 2, 04:00-06:00 EST
The web applications listed below will be unavailable for approximately 2 hours during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jan 22, 10:49 EST
Past Incidents
Jan 26, 2020
Self Service Tools - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 26, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 00:01 EST
Scheduled - Self Service Tools will be unavailable for approximately 2 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Jan 22, 10:47 EST
Jan 25, 2020
SISS PeopleSoft Applications - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:00 EST
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
applicants.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jan 22, 10:59 EST
SAP Systems - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 EST
Scheduled - The following SAP Systems have maintenance scheduled:

Duke@Work
Duke@Work Mobile
Buy@Duke
ECC
BW (Budget System)

Users will be unable to access the systems functions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap
Jan 22, 10:56 EST
Jan 24, 2020
French Science - Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:01 EST
Scheduled - French Science network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 10:45 EST
Jan 23, 2020
DukeWiki - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 EST
Scheduled - DukeWiki will be unavailable for approximately 1 hour during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Jan 22, 10:45 EST
Various Locations - Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:30 EST
Scheduled - The locations listed below have Network maintenance scheduled. There will be a very brief (few seconds) loss of network connectivity during the maintenance window.

Social Psy
Social Sciences
DHS
PG10
Carmicheal
Duke Press
Med Center Bookstore
DHN
DHN T-level DUFCU
Eyecenter
GHRB
275 Wannamaker cell
Newman Catholic Center
Flowers
Sands
Nasher-storage

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 11:00 EST
API Healthcare - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 02:00 EST
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Dec 27, 09:14 EST
Jan 22, 2020
CIEMAS - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Jan 22, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:30 EST
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 21, 08:23 EST
Office 365 Email Delays- Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Office 365 mail delivery delays has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 22, 07:17 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Office 365 mail delivery delays has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 22, 04:52 EST
Identified - OIT has confirmed a service issue with Office 365 Email. Some users are experiencing mail transport delays with outgoing mail. The issue does not appear to be widespread.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jan 21, 14:57 EST
Various Locations - Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 05:00 EST
Scheduled - The locations listed below have Network maintenance scheduled. There will be a very brief (few seconds) loss of network connectivity during the maintenance window.

Divinity
Westbrook
Chapel
Languages
2016 Campus Dr
2022 Campus Dr
1413 Hull St
University Development
Forlines House
Nasher-art
2111 Campus Dr
Pascal Multi-Purpose Field House
West Campus Grounds
Chiller Plant #2
Substation #1
West Campus Steam Plant
Halftime House

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 11:50 EST
Jan 20, 2020

No incidents reported.

Jan 19, 2020
Jira - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 21:00 EST
Scheduled - Jira will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 10:30 EST
Jan 17, 2020
SAP (work.duke.edu) - Service Issue
Resolved - The service owner has monitored the service and can confirm that the issue with SAP (work.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 17, 09:56 EST
Monitoring - The service owner will continue to monitor the service but initial indications are that the issue with SAP (work.duke.edu) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 17, 08:39 EST
Investigating - IT staff are currently investigating reports of service issues with SAP (work.duke.edu). We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP (work.duke.edu) visit the following web page: https://hr.duke.edu/selfservice
Jan 17, 08:13 EST
Jan 16, 2020

No incidents reported.

Jan 15, 2020
Duke Marine Lab Internet - Confirmed Service Issue
Resolved - The issue with Duke Marine Lab internet has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 20:00 EST
Update - MCNC is still working with the carrier to restore service but there is no estimated time to resolution.
Jan 15, 14:31 EST
Update - The location of this fiber cut only impacts users at the Duke Marine Lab. Users at the Duke Marine Lab may experienced slow response from systems or slow load times for web sites.
Jan 15, 06:55 EST
Update - MCNC is still working with the carrier to restore service but there is no estimated time to resolution.
Jan 15, 06:17 EST
Identified - Due to a fiber cut on the statewide research and education network (NCREN) users may experience slow response from systems or slow load times for web sites hosted outside the Duke network.

MCNC, which manages the NCREN network, is working with the carrier to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about MCNC/NCREN visit the following web page: https://www.mcnc.org/about
Jan 15, 00:12 EST
LSRC - Possible Network Disruption Due To Power Generator Testing
Completed - The scheduled maintenance has been completed.
Jan 15, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:30 EST
Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 13, 07:28 EST
NAS - Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with NAS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 08:35 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with NAS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 08:05 EST
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Jan 15, 05:50 EST
Identified - OIT has confirmed a service issue with NAS. Users will experience delays in accessing files on NAS drives.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 03:48 EST
Investigating - OIT staff are currently investigating reports of service issues with NAS. Users may experience slow access to files stored on NAS drives. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
Jan 15, 03:22 EST
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

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