ChatGPT Codex - Confirmed Issue
Identified - OIT has confirmed an issue with ChatGPT Codex. Users may see an inaccurate message stating "You're out of Codex and Work Usage" in the desktop application. This notification is related to a known licensing transition issue and does not reflect the user's actual access or entitlement.

Users should continue to be able to utilize ChatGPT Codex functionality as expected.

OpenAI is aware of the issue and is actively working on a resolution. No action is required from affected users at this time.

If you have questions about this issue or would like to report additional issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about ChatGPT visit OIT's web page: https://oit.duke.edu/service/chatgpt-edu/
Aug 25, 2026 - 12:59 EDT
HyperV - Confirmed Service Issue
Update - The Hyper-V virtual server hosting environment is stable, and no additional issues have been observed. OIT continues to work with the vendor to review the incident and better understand the conditions that contributed to Friday's outage.
Aug 24, 2026 - 15:39 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with HyperV has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 2026 - 19:29 EDT
Identified - OIT staff have restored most services and applications but are still working to verify the underlying issue is resolved.
Aug 21, 2026 - 19:21 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with HyperV has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 2026 - 19:20 EDT
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 2026 - 18:28 EDT
Update - The issue with HyperV is still ongoing. OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 2026 - 15:27 EDT
Identified - OIT has confirmed a service issue with HyperV. Multiple websites and services may not be available.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 2026 - 11:34 EDT

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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Dukehub - Maintenance Aug 29, 2026 06:00-09:00 EDT

OIT has scheduled maintenance for PeopleSoft Campus Solutions (Dukehub). Dukehub will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/
Posted on Aug 26, 2026 - 10:08 EDT
Aug 27, 2026

No incidents reported today.

Aug 26, 2026
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 18:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Aug 25, 09:17 EDT
Aug 25, 2026
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Aug 25, 09:16 EDT
Duke Compute Cluster (/cwork) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue affecting the /cwork filesystem used in the Research Computing Compute Cluster has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 25, 14:51 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with the /cwork filesystem used in the Research Computing Compute Cluster has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 25, 13:15 EDT
Update - Since /cwork is currently unavailable, users should use /work for all analyses until further notice.

Additionally, users accessing Open OnDemand may experience issues, including proxy errors when attempting to connect to the service.
Aug 24, 12:20 EDT
Identified - OIT has confirmed a service issue affecting the /cwork filesystem used in the Research Computing Compute Cluster. The /cwork storage service is currently unavailable. Note, this issue is limited to /cwork only. The /work filesystem and all other Research Computing storage services, including other Ceph-based storage resources, are operating normally.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Research Computing visit OIT's web page: https://oit.duke.edu/service/research-computing/
Aug 24, 12:10 EDT
Aug 24, 2026

Unresolved incident: HyperV - Confirmed Service Issue.

Aug 23, 2026

No incidents reported.

Aug 22, 2026
Jabber Chat Rooms - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Jabber Chat Rooms has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 22, 13:27 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Jabber Chat Rooms has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 18:30 EDT
Update - The issue affecting the Jabber Chat Rooms (group chats) is related to the ongoing infrastructure issues. OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 15:39 EDT
Identified - OIT has confirmed a service issue with Jabber Chat Rooms. Users cannot post messages into group chats in Jabber. Individual chats and phones are not affected.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 12:18 EDT
Tableau, Perceptive Content (ImageNow), and Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 05:00 EDT
Scheduled - OIT has scheduled maintenance for Tableau, Perceptive Content (ImageNow), and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/

For more information about Tableau visit OIT's web page: https://sissoffice.duke.edu/tableau/
Aug 19, 10:13 EDT
Aug 21, 2026
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Aug 12, 15:22 EDT
IT Infrastructure Issues - Multiple Service Impacts
Resolved - This incident has been resolved.
Aug 21, 18:26 EDT
Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 17:51 EDT
Identified - OIT staff are still working to restore service but there is no estimated time to resolution.
Aug 21, 15:36 EDT
Investigating - OIT is experiencing infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Aug 21, 12:49 EDT
myphone.duke.edu - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with myphone.duke.edu has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 11:41 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with myphone.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 09:49 EDT
Identified - OIT has confirmed an issue affecting myphone.duke.edu. Users are encountering an error message after logging in to the service.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about myphone.duke.edu visit OIT's web page: https://oit.duke.edu/help/articles/kb0028822/
Aug 21, 07:32 EDT
Electronic Fax- Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with eFax has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 21, 07:41 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the vendor has corrected the issue with Electronic Fax.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 19, 17:54 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
Aug 18, 15:14 EDT
Identified - OIT has confirmed a service issue with Electronic Faxing. Some users may experience intermittent inbound failures for all faxing services.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Electronic Fax visit OIT's web page: https://oit.duke.edu/help/articles/kb0032724/
Aug 17, 13:43 EDT
Aug 20, 2026
myphone.duke.edu - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 EDT
Scheduled - OIT has scheduled maintenance for the myphone.duke.edu site. Users will not be able to access the site to manage call forwarding options.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about myphone.duke.edu visit OIT's web page: https://oit.duke.edu/help/articles/kb0032667/
Aug 19, 10:15 EDT
API Healthcare - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:00 EDT
Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance, but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help
Jul 29, 10:21 EDT
Aug 19, 2026
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 EDT
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Aug 12, 15:21 EDT
Aug 18, 2026
Aug 17, 2026
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026
Virtual Server Hosting - Possible Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Virtual Server Hosting has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 14, 06:50 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Virtual Server Hosting has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 13, 14:13 EDT
Investigating - OIT staff are currently investigating reports of service issues with Virtual Server Hosting. Some virtual servers may have degraded performance or be unavailable.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Virtual Server Hosting visit OIT's web page: https://oit.duke.edu/service/virtual-server-hosting/
Aug 13, 13:48 EDT
Aug 13, 2026
Scholars@Duke - Possible Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Scholars@Duke has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 13, 14:34 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Scholars@Duke has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Aug 13, 13:37 EDT
Investigating - OIT staff are currently investigating reports of service issues with Scholars@Duke. Website scholars.duke.edu is currently unavailable.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Scholars@Duke visit OIT's web page: https://scholars.duke.edu/
Aug 13, 13:11 EDT
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