All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
SCCM Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Certificate Issuance Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Labs Software License has maintenance scheduled. Users will not be able to check out licenses for Ansys, ICM/Molsoft, Maple, Mathematica, Matlab, and X-Win32/FastX during the maintenance window. Any checked out licenses may be revoked as well.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 24, 14:41 EST
Rubrik Backup - Maintenance Nov 30, 11:00-15:00 EST
Rubrik has maintenance scheduled. VM backups and restores, including file restores from virtual machines (ONLY virtual machines), will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Posted on Nov 24, 14:36 EST
DukeWiki - Maintenance Dec 1, 17:00-19:00 EST
DukeWiki will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Posted on Nov 18, 10:29 EST
The locations listed below have Network maintenance scheduled. There may be a 5-10 second loss of network connectivity during the maintenance window.

Old Chemistry
Langsford
Westbrook
Bevans (Bevans, 300 Fuller Street - Power House, Brightleaf (Suite 25), Carmichael Parking Lot)
Nanaline Duke
2010 Campus Drive
Golden Drive -Duke Press
Wannamaker Cell Headend
Kangaroo

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 18, 10:39 EST
Rubrik Backup - Maintenance Dec 2, 08:00-17:00 EST
Rubrik has maintenance scheduled. No backups or restores of backups will be able to be performed for the duration of the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Posted on Nov 11, 11:02 EST
The locations listed below have Network maintenance scheduled. There may be a 5-10 second loss of network connectivity during the maintenance window.

402 Oregon
406 Oregon
Child Care
Forest History
Fitz East F4
Telcom AG26
DHN T-Level
Franklin Center

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 18, 10:37 EST
Voice Mail - Maintenance Dec 10, 20:00 - Dec 14, 00:00 EST
Voice Mail has maintenance scheduled. There will be a brief window during the maintenance when users will not be able to access their voice mail and some messages will not be reachable until the maintenance is complete.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail
Posted on Nov 11, 11:11 EST
Virtual Server Hosting will be upgrading vCenter to it's latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
Posted on Nov 24, 14:33 EST
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020
Resolved - OIT has monitored the service and can confirm that the issue with MyDuke has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 25, 11:59 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with my.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 25, 10:00 EST
Identified - OIT has confirmed a service issue with the MyDuke web site (my.duke.edu).

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 25, 09:49 EST
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 15:01 EST
Scheduled - NAS maintenance has been scheduled for the hosts listed below:

•oit-nas-fe13
•ssri-nas-fe13
•oit-nas-fe13dc
•oit-nas-fe13f
•oit-nas-fe13dcpub

Some users may experience an outage lasting approximately 5-10 minutes during the maintenance window. During this time, impacted users will be unable to access their SMB shares and or NFS exports from the NAS hosts listed above.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
Nov 18, 10:34 EST
Nov 23, 2020
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 EST
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Nov 18, 10:25 EST
Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 EST
Scheduled - DukeWiki will be unavailable for approximately 30 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Nov 11, 10:51 EST
Resolved - OIT has monitored the service and can confirm that the issue with Jabber has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 12:46 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Jabber has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 11:36 EST
Identified - OIT has confirmed a service issue with Jabber. Users may not be able to create or access chat rooms.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 20, 09:12 EST
Investigating - OIT staff are currently investigating reports of service issues with Jabber chat rooms. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 20, 08:53 EST
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:31 EST
Scheduled - Cisco Jabber has maintenance scheduled. Users may be logged off during the maintenance window, but will be able to immediately log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 19, 10:40 EST
Resolved - OIT has monitored the service and can confirm that the issue with Jabber has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 19, 10:43 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Jabber has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Nov 19, 09:20 EST
Identified - OIT has confirmed a service issue with Jabber. Users logging into Jabber are shown as offline and cannot see the status of other Jabber users. Users that were logged into Jabber prior to the start of the issue are not having problems.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 19, 09:12 EST
Investigating - OIT staff are currently investigating reports of service issues with Jabber. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 19, 09:03 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:01 EST
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 11:04 EST
Nov 18, 2020

No incidents reported.

Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 05:00 EST
Scheduled - The locations listed below have Network maintenance scheduled. There may be a 5-10 minute loss of network connectivity during the maintenance window.

Pascal Field House
Chiller Plant 2
Half Time House
Social Psychology
Social Science
Duke Remote Router - Duke Stores / Duke Computer Repair, Fossil Lab, Library Services
2127 Campus Drive

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 12:29 EST
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 EST
Scheduled - The locations listed below have Network maintenance scheduled. There may be a 5-10 minute loss of network connectivity during the maintenance window.

Athletics:
Wilson Recreation
Cameron
Card Gym
Schwartz Butters
Intramural
CAE
Kennedy Center
Wallace Wade Tower
Scott Family Pavilion
Murray

Dorms:
Wilson
Keohane

Remote:
215 Morris Building
DUMAC
ATC
Erwin Tower

Other:
Student Activity Center
Environmental Hall
Washington Duke Inn
Telcom
Friedl
Perkins
Bostock

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 10:46 EST
Nov 12, 2020
Completed - The scheduled maintenance has been completed.
Nov 12, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST
Scheduled - Cisco Jabber has maintenance scheduled.

Users will be able to access normal, one-to-one chat functions, but group chat functions will be unavailable. Ad-hoc group chats will be able to be created and used if necessary.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Nov 11, 10:49 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:30 EST
Scheduled - The Duke Chapel and Languages Building have Network maintenance scheduled. There may be a 1-5 minute loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 11, 10:35 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 EST
Scheduled - The locations listed below have Network maintenance scheduled. There may be a 5-10 minute loss of network connectivity during the maintenance window.

2010 Campus Drive
Alspaugh
Aycock
Bell Tower Dorm
Bevans
Brown
Crowell Quad
DMP Security Camera
Duke Federal Credit Union
DUML
Edens Quad
Epworth
Few Quad
Flowers
French Science 1229
Gilbert Addoms
Giles
Grey Building
Jarvis
JBD
Kangaroo
NC 1
Pegram
Physics SR
Rubenstein - Arts
Social Psychology
Social Sciences
Student Wellness Center (management switch)
Trent 04MR / 201
Trinity Dorm
Wannamaker
Weldorm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 4, 14:54 EST