Update - OIT continues to work with the vendor, Microsoft, on Personal Bookings pages not loading or displaying a 'This booking page has a new address' error. Unfortunately there is still no estimated time to resolution.
May 27, 12:12 EDT
Identified - OIT has confirmed a service issue with Office 365 Personal Bookings. Personal Bookings pages aren't loading and may display a 'This booking page has a new address' error.

OIT staff are working with the vendor, Microsoft, to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Office 365 Personal Bookings visit OIT's web page: https://oit.duke.edu/help/articles/kb0033211

May 26, 15:19 EDT
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Partial Outage
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Office 365 Partial Outage
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Perceptive Content (ImageNow) Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Panopto Operational
Kits Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2022

Unresolved incident: Office 365 Personal Bookings - Confirmed Service Issue.

May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 17:01 EDT
Scheduled - OIT has scheduled Virtual Private Network (VPN) appliance upgrades. Due to appliance redundancy there is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn

May 18, 10:10 EDT
May 25, 2022
Resolved - This incident has been resolved.
May 25, 02:35 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duke University's emergency SMS service has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 25, 00:20 EDT
Update - OIT staff are in contact with the vendor as they attempt to restore service but there is still no estimated time to resolution. As a workaround OIT has tested and confirmed an alternative method to send emergency SMS messages if necessary.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 24, 23:22 EDT
Identified - OIT has confirmed a service issue with Duke University's emergency SMS service. Emergency SMS messages cannot be sent from on campus.

OIT staff have contacted the vendor and they are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 24, 22:26 EDT
Investigating - OIT staff are currently investigating reports of service issues with Duke University's emergency SMS service. On-campus users might not be able to send SMS messages.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help).

May 24, 21:39 EDT
May 24, 2022
Completed - The scheduled maintenance has been completed.
May 24, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:00 EDT
Scheduled - Network Firewall maintenance has been scheduled. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall

Apr 27, 10:19 EDT
May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 EDT
Scheduled - OIT has scheduled an upgrade for Tableau. The Tableau application will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit the following link: https://tableau.duke.edu/

May 18, 15:09 EDT
May 22, 2022

No incidents reported.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:01 EDT
Scheduled - OIT has scheduled database maintenance for Tableau. The Tableau application will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit the following link: https://tableau.duke.edu/

May 18, 10:16 EDT
Completed - The scheduled maintenance has been completed.
May 21, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:02 EDT
Scheduled - OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

May 18, 10:18 EDT
Completed - The scheduled maintenance has been completed.
May 21, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:01 EDT
Scheduled - OIT has scheduled database maintenance for Perceptive Content (ImageNow). The Perceptive Content (ImageNow) application will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/node/1476

May 18, 10:14 EDT
Resolved - OIT has monitored the service and can confirm that the access issues with Cvent have been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 21, 07:45 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with access to Cvent has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 20, 22:02 EDT
Update - The vendor is reporting substantial functionality improvements in Cvent but users may continue to experience intermittent errors as services are still recovering.
May 20, 21:05 EDT
Update - Unfortunately the access issues with Cvent persist. The vendor is continuing to work on the issue but there is no estimate of when it will be resolved.
May 20, 20:35 EDT
Update - The vendor anticipates that the access issues with Cvent should be resolved around 6 pm this evening.
May 20, 16:24 EDT
Update - OIT staff are still working with the vendor to restore Cvent service, but there is no estimated time to resolution.
May 20, 15:34 EDT
Identified - OIT has confirmed a service issue with Cvent. Authorized Duke users are unable to access the service.

OIT staff are working with the vendor to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Cvent visit OIT's web page: https://oit.duke.edu/what-we-do/applications/cvent

May 20, 13:04 EDT
Completed - The scheduled maintenance has been completed.
May 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 EDT
Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Systems, including Duke@Work, will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

May 18, 12:04 EDT
May 20, 2022
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 EDT
Scheduled - OIT has scheduled Phone Services (VoIP) maintenance. The Phone Services (VoIP) environment is being migrated to new infrastructure, but there is no anticipated impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services

May 11, 10:20 EDT
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 EDT
Scheduled - Cisco Jabber has maintenance scheduled. Users who are not connected via VPN may be logged off during the maintenance window as services are restarted, but normal functionality will not be impacted.

If you have any questions about the maintenance, or if you experience an unexpected service impact, please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

May 4, 10:28 EDT
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:01 EDT
Scheduled - Network Firewall maintenance has been scheduled. The following VRFs, or network paths, will have a brief loss of network connectivity during the maintenance window:

International (DKU)
Resnet (including access to VCM)
Visitor

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall

Apr 27, 10:19 EDT
Resolved - DHTS has monitored the health of the core network and can confirm that the network connectivity issues on the Duke Health network were resolved last evening.

If you are still experiencing service issues please contact the DHTS Service Desk (dhts.duke.edu).

May 17, 08:00 EDT
Monitoring - DHTS will continue to monitor the service but initial indications are that the network issues caused by the core firewall appliances have been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 17, 05:15 EDT
Identified - Duke Health is experiencing significant network connectivity issues affecting multiple applications due to issues with the core firewall appliances.

DHTS staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the DHTS Service Desk (dhts.duke.edu).

May 16, 15:36 EDT
Resolved - OIT has monitored the service and can confirm that the issue with Spok Mobile paging delays was resolved last evening.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 17, 07:58 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the paging delays via Spok Mobile have been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 16, 13:29 EDT
Identified - OIT has confirmed a service issue with Spok Mobile paging. Due to a firewall issue users may experience delays in receiving pages to physical pagers or on devices via the Spok Mobile app.

DHTS staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 16, 12:25 EDT
May 16, 2022
May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:31 EDT
Scheduled - The web applications listed below will be unavailable during the maintenance window:

DukeMobile (https://oit.duke.edu/what-we-do/applications/dukemobile)
Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

May 4, 10:39 EDT
May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.