All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
API Healthcare - Maintenance Feb 22, 2024 01:00-07:00 EST
OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Posted on Feb 07, 2024 - 10:27 EST
Data Center - Maintenance Feb 22, 2024 08:30-10:30 EST
OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Posted on Feb 21, 2024 - 10:25 EST
OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

Posted on Feb 15, 2024 - 13:31 EST
OIT has scheduled network maintenance for Chesterfield Building. During the maintenance window there will be a 10 minute loss of network connectivity that will impact the wired and wireless networks, VoIP phones, and other devices connected to the network.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the network connectivity visit OIT's web page: https://oit.duke.edu/category/network

Posted on Feb 21, 2024 - 10:24 EST
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 EST
Scheduled - OIT has scheduled maintenance for the myphone.duke.edu site. Users will not be able to access the site to manage call forwarding options.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about myphone.duke.edu visit OIT's web page: https://oit.duke.edu/help/articles/kb0032667/

Feb 14, 10:13 EST
Resolved - OIT has monitored the service and can confirm that the issue with Duke Digital Signage has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 20, 17:05 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duke Digital Signage has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 20, 14:57 EST
Investigating - OIT staff are currently investigating reports of service issues with Duke Digital Signage. Signs displaying event feeds may show an error. OIT staff are working with the vendor to restore functionality.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Duke Digital Signage visit OIT's web page: https://oit.duke.edu/service/duke-digital-signage/

Feb 20, 13:14 EST
Resolved - OIT has monitored the service and can confirm that the issue with DukeFlyer has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 20, 11:07 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with DukeFlyer has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 20, 08:39 EST
Investigating - OIT staff are currently investigating reports of service issues with DukeFlyer. Users might not be able to access https://flyer.duke.edu/.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about DukeFlyer visit OIT's web page: https://oit.duke.edu/service/dukeflyer/

Feb 20, 08:20 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 EST
Scheduled - OIT has scheduled maintenance to upgrade network equipment in the Flowers Building and Page Auditorium. During the maintenance there will be a complete loss of network connectivity that will impact the wired and wireless networks as well as VoIP phones.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the network connectivity visit OIT's web page: https://oit.duke.edu/category/network

Feb 15, 13:31 EST
Feb 19, 2024
Resolved - OIT has monitored the service and can confirm that the issue with SSL certificate issuance delays has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 19, 19:01 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SSL certificate issuance delays has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 19, 17:50 EST
Identified - OIT has confirmed a service issue with SSL certificates. SSL certificates requested via Locksmith (locksmith.oit.duke.edu) or via the Sectigo Certificate Manager may experience significant issuance delays.

The vendor, Sectigo, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about SSL certificates visit OIT's web page: https://oit.duke.edu/service/ssl-certificate/

Feb 19, 15:09 EST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 08:00 EST
Scheduled - OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Jan 24, 10:26 EST
Resolved - OIT has monitored the service and can confirm that the issue with the 'Library Resources Only' VPN context has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 14, 11:29 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with the 'Library Resources Only' VPN context has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 14, 09:31 EST
Identified - OIT has confirmed a service issue with the VPN. Users cannot access the internet while on the 'Library Resources Only' context.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/

Feb 14, 09:24 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 22:00 EST
Scheduled - OIT has scheduled maintenance for the Network Firewall. Resnet (VCM) will experience about a 1 minute loss of network connectivity. There also may be a very brief (1 second) impact to internet traffic. It is possible some applications will need to re-establish their connections.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Feb 12, 09:48 EST
Feb 13, 2024
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024
Resolved - OIT has monitored the service and can confirm that the issue with new virtual machine creation in VCM and Clockworks has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 8, 14:20 EST
Monitoring - The issue causing new virtual machine requests to fail in Clockworks and VCM has been resolved. New virtual machine requests via Clockworks should be processed in the expected time frames. Unfortunately it will take the VCM system several hours to process the back log of new virtual machine requests so users may still experience delays in new virtual machine availability via VCM.
Feb 8, 11:39 EST
Update - This issue is also impacting the creation of new virtual machines within Clockworks.

The impact to VCM users is limited due to a pre-existing pool of virtual machines that can still be requested. Previously created virtual machines within Clockworks and VCM, as well as containers within VCM, are not impacted.

OIT is actively working to resolve the issue but there is no estimated time for resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 8, 10:50 EST
Identified - The issue impacting Maple virtual software containers was resolved last night. Unfortunately there is an ongoing issue with the ability to request new virtual machines via VCM (vcm.duke.edu). This issue does not impact existing virtual machines or reservations.

OIT is actively working to resolve the issue but there is no estimated time for resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

Feb 8, 10:27 EST
Investigating - OIT staff are currently investigating reports of service issues with Virtual Computing Manager (VCM).

Users cannot request new virtual machines or containers through vcm.duke.edu at this time. OIT staff are working to restore service but there is no estimated time to resolution.

We will post additional details as they become available.

Feb 7, 22:10 EST
Feb 7, 2024