Duke IT Status

All Systems Operational

About This Site

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Panopto Operational

Kits Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Tableau - Scheduled Maintenance Oct 10, 2022 09:00-13:00 EDT

OIT has scheduled maintenance for Tableau to apply system patches. The Tableau application (tableau.oit.duke.edu) will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit the following link: https://tableau.duke.edu/
Posted on Sep 28, 2022 - 10:44 EDT

ePrint - Maintenance Oct 10, 2022 09:00-17:00 EDT

OIT has scheduled maintenance for ePrint. The ePrint system (including mobile print and contactless release via mobile print) will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Posted on Sep 21, 2022 - 10:16 EDT

GitLab - Maintenance Oct 11, 2022 09:00-17:00 EDT

OIT has scheduled maintenance for GitLab (git-internal.oit.duke.edu). This Gitlab instance will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about GitLab visit OIT's web page: https://oit.duke.edu/what-we-do/applications/gitlab
Posted on Sep 28, 2022 - 10:46 EDT

Past Incidents

Oct 5, 2022

No incidents reported today.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

Tower 2 Loss of power

Resolved - OIT has monitored the service and can confirm that the issue with siren tower 2 for the Outdoor Alert Warning System has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 3, 09:44 EDT

Update - OIT has confirmed power loss at Tower 2 Outdoor Alert.
Location: Duke Gardens Anderson Street, West Campus.

OIT staff are still working to restore service but there is no estimated time to resolution.
Oct 2, 10:56 EDT

Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Oct 2, 07:47 EDT

Identified - OIT has confirmed power loss at Tower 2.
Location Duke Gardens Anderson Street.

There is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Oct 1, 06:52 EDT

Oct 2, 2022

Oct 1, 2022

Sep 30, 2022

University Tower - Network Outage

Resolved - OIT has monitored the service and can confirm that the network issue with University Tower has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 30, 18:42 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that network connectivity to University Tower has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 30, 18:01 EDT

Investigating - OIT is investigating reports of a possible network outage University Tower. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 30, 17:37 EDT

Schwartz-Butters Athletic Building - Network Outage

Resolved - OIT has monitored and can confirm that the network outage at Schwartz-Butters Athletic Building has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 30, 07:48 EDT

Monitoring - OIT will continue to monitor but initial indications are that network connectivity at Schwartz-Butters Athletic Building has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 30, 07:22 EDT

Identified - Planned maintenance at Schwartz-Butters Athletic Building has caused network interruption. Service is expected to be restored shortly.
Sep 30, 07:06 EDT

Investigating - OIT is investigating reports of a possible network outage Schwartz-Butters Athletic Building. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 30, 06:58 EDT

Sep 29, 2022

One City Center - Power Outage

Resolved - OIT has monitored the service and can confirm that the power has been restored at One City Center

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 29, 17:33 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the power has been restored at One City Center.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 29, 16:36 EDT

Identified - OIT has confirmed a power outage at One City Center.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 29, 13:37 EDT

Virtual Computing Manager (VCM) - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Virtual Computing Manager (VCM) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 29, 15:01 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Virtual Computing Manager (VCM) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 29, 14:08 EDT

Identified - OIT has confirmed a service issue with Virtual Computing Manager (VCM). Users cannot access vcm.duke.edu to manage software containers or virtual machines.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about VCM visit OIT's web page: https://oit.duke.edu/help/articles/kb0034316
Sep 29, 13:52 EDT

Sep 28, 2022

HireRight (Background Check Process) - Confirmed Service Issue

Resolved - Administrative Systems Management (ASM) has monitored the service and can confirm that the issue with HireRight has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 28, 15:22 EDT

Monitoring - Administrative Systems Management (ASM) will continue to monitor the service but initial indications are that the issue with HireRight has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 28, 13:54 EDT

Identified - Duke's Administrative Systems Management (ASM) group has confirmed a service issue with HireRight. Users may not be able to process background checks.

There is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 28, 10:07 EDT

Sep 27, 2022

Cvent- Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Cvent has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 27, 14:29 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Cvent has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 27, 13:16 EDT

Identified - OIT has confirmed a service issue with Cvent. Users might see intermittent errors accessing certain parts of the application.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Cvent visit OIT's web page: https://oit.duke.edu/what-we-do/applications/cvent
Sep 27, 12:32 EDT

Sep 26, 2022

Flowers Building - Power Outage

Resolved - OIT has monitored the service and can confirm that the issue with Flowers Building has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 26, 15:51 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Flowers Building has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 26, 15:07 EDT

Identified - OIT has confirmed a service issue with the Flowers Building. Due to a flood the power will be shut off to the building.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 26, 13:36 EDT

Sep 25, 2022

No incidents reported.

Sep 24, 2022

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 EDT

Scheduled - OIT has scheduled maintenance for SISS PeopleSoft to apply vendor updates.

The application dukehub.duke.edu will be unavailable during the maintenance window. Additionally, the Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit the web page: http://sissoffice.duke.edu
Sep 21, 10:11 EDT

Sep 23, 2022

DukeWiki - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 EDT

Scheduled - OIT has scheduled maintenance for DukeWiki. The wiki will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki
Sep 14, 10:09 EDT

Sep 22, 2022

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:00 EDT

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 7, 09:25 EDT

Sep 21, 2022

No incidents reported.