Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Perceptive Content (ImageNow) Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Panopto Operational

Kits Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cisco Jabber - Maintenance Jan 23, 20:00-22:00 EST

Cisco Jabber has maintenance scheduled. No service impact is anticipated, but users may be logged off during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Posted on Jan 20, 13:23 EST

Past Incidents

Jan 22, 2022

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 EST

Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jan 19, 08:47 EST

SAP Systems - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:00 EST

Scheduled - All SAP Systems will be unavailable for approximately 3 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 11:02 EST

SAP Business Warehouse- Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:01 EST

Scheduled - SAP Business Warehouse will be unavailable for approximately 3 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 11:02 EST

Jan 21, 2022

No incidents reported.

Jan 20, 2022

Main Duke Web Site (www.duke.edu) - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with www.duke.edu has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 12:38 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with www.duke.edu has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 10:59 EST

Identified - OIT has confirmed that some users are receiving a 'Secure Connection Failed' error message when visiting www.duke.edu.

OIT staff are working to restore service and expect the issue to be resolved shortly.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 10:44 EST

Investigating - OIT staff are currently investigating reports of service issues with the main Duke web site, www.duke.edu. Users may receive a 'Secure Connection Failed' error message.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 20, 09:40 EST

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 01:00 EST

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Dec 29, 08:19 EST

Jan 19, 2022

Cisco Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 EST

Scheduled - Cisco Jabber has maintenance scheduled. No service impact is anticipated, but users of Cisco Jabber for phone services may need to log back into the Jabber client to enable phone service after the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Jan 19, 09:13 EST

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

DUML - Network Connectivity

Resolved - OIT has monitored the service and can confirm that the issue with DUML Network Connectivity has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 16, 16:30 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with DUML Network Connectivity has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 16, 13:28 EST

Identified - FMD has confirmed a power outage affecting Network Connectivity at the Duke University Marine Lab. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 16, 10:36 EST

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

Kangaroo Drive - Confirmed Network Outage

Resolved - OIT has monitored the service and can confirm that the issue with Kangaroo Dr network connectivity has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 16:06 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Kangaroo Dr network connectivity has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 15:36 EST

Identified - OIT has confirmed a network outage for Kangaroo Drive due to a fiber cut.

OIT staff are working to restore service and expect service to be restored by 4 PM.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 11:22 EST

Jan 12, 2022

Jira - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 21:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:30 EST

Scheduled - Jira will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 12, 10:52 EST

Jan 11, 2022

No incidents reported.

Jan 10, 2022

ePrint - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 09:00 EST

Scheduled - ePrint maintenance has been scheduled. No service impact is anticipated, but mobile print emails will be delayed during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Jan 6, 10:24 EST

Virtual Server Hosting - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 10:46 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 10:46 EST

Scheduled - Virtual Server Hosting has maintenance scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
Jan 5, 10:48 EST

Jan 9, 2022

Panopto Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 EST

Scheduled - Panopto Cloud has maintenance scheduled. Users will not be able to access videos on the Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Panopto Cloud visit OIT's web page: https://oit.duke.edu/help/articles/kb0024107
Jan 5, 10:55 EST

Jan 8, 2022