Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2020

ePrint - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with ePrint has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 14:16 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with ePrint has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 12:56 EDT

Identified - OIT has confirmed a service issue with ePrint.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 12:42 EDT

Investigating - OIT staff are currently investigating reports of service issues with ePrint. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Apr 3, 12:03 EDT

MS Teams - Editing Office Documents

Completed - The scheduled maintenance has been completed.
Apr 3, 14:15 EDT

Scheduled - Microsoft has made a temporary adjustment to Office document behavior within Microsoft Teams which requires an additional step in order to edit a document. This is a change from current behavior that allows users to go straight to edit mode when clicking on a document in the "Files" tab of a channel, a conversation, or from inside an assignment.

Now, upon clicking on the document, users will first see the document in view mode. Users will be able to see the document content, but not make changes.

In order to edit the document, users need to click on the options in the top right of the white bar above the document content and select "Open in Browser" or (for users with Office for Windows installed on their device) "Open in Desktop App". This will open the document in Office in a separate window from Teams and allow the user to make changes.

If you have any questions please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Microsoft Teams visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365-microsoft-teams
Mar 31, 13:31 EDT

Duo Mobile (Android) - Confirmed Service Issue

Resolved - This issue has been resolved in Duo Mobile version 3.31.2. To prevent this error please upgrade Duo Mobile to 3.31.2.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 14:15 EDT

Identified - OIT has confirmed a service issue with Duo for Android users. Some Android users may receive the following error from Duo Mobile running on Android versions 8.0 and later while no authentication attempt is being made: 'A WiFi or cellular network connection is required. Please check your network settings.'

The vendor is working to resolve the issue: https://help.duo.com/s/article/5812?language=en_US

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duo visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duo
Apr 1, 13:29 EDT

Zoom Meetings (Linux Client) - Confirmed Service Issue

Resolved - This incident has been resolved.
Apr 3, 14:13 EDT

Update - The vendor has suggested the following workaround:

Change the value of “embededBrowserForSSOLogin“ to “false“, in configuration file “~/.config/zoomus.conf“.

In the latest version of the Zoom package for Linux (version 3.5.374815.0324) new installs will have this setting default to false. Existing installs that received this version via an update will not have their old configuration modified to the new default. In the next Linux client update this discrepancy will be addressed by the vendor.
Apr 1, 08:05 EDT

Identified - OIT has confirmed a service issue with the Zoom Meetings Linux client. Users have experienced authentication issues with the latest Linux client upgrade. OIT is recommending that users not update their Linux client at this time.

OIT staff are working with the vendor on this issue and will post updates as we have them.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings
Mar 31, 15:59 EDT

Microsoft Teams - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with MS Teams channels has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 13:37 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with MS Teams channels has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 3, 08:20 EDT

Identified - OIT has confirmed a service issue with Microsoft Teams. Users may not be able to view certain channels within a group.

The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Microsoft Teams visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365-microsoft-teams
Mar 31, 19:19 EDT

Apr 2, 2020

Rubrik Backup - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 17:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:01 EDT

Scheduled - Rubrik will make a change that requires a service restart on the Rubrik Cluster. This change will impact any agent based backups or restores. The impact will be brief 5-10 minutes.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Apr 2, 15:07 EDT

Spectrum Internet - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with intermittent connectivity and performance issues with Spectrum has been mitigated.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 2, 12:18 EDT

Monitoring - OIT will continue to monitor the service but MCNC and Spectrum worked together to increase capacity on the educational networks in North Carolina, including traffic to and from Duke's network.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 2, 06:28 EDT

Identified - OIT has received reports of intermittent connectivity and performance issues with Spectrum due to high demand on their network. MCNC, our regional network provider, is working with Spectrum to add capacity to their links for traffic destined for educational networks in North Carolina, including traffic to and from Duke's network. Until the issue is resolved, if you experience Spectrum connection issues, consider alternative connectivity such as following the steps provided by your phone’s manufacturer and carrier to set up a mobile hotspot through your phone. Please visit the following web site for more information and tips: https://keepworking.duke.edu/tools/

OIT will provide updates as we have them.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 12:10 EDT

Campus Drive Buildings and Nasher Art - Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 EDT

Scheduled - Campus Drive Buildings and Nasher Art network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 10:38 EDT

Apr 1, 2020

Web Sites - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with multiple web sites has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 09:36 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with various web sites has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 08:19 EDT

Investigating - OIT staff are currently investigating reports of service issues with multiple web sites including search.duke.edu. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Apr 1, 07:57 EDT

Mar 30, 2020

Office 365 Distribution Group Management - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Distribution Groups has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 30, 06:31 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with management of Distribution Groups has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 27, 12:14 EDT

Update - The vendor, Microsoft, is still working to restore service but there is no estimated time to resolution.

If you experience this issue an available workaround is to use the Windows Outlook client:

https://duke.service-now.com/kb_view.do?sysparm_article=KB0032715
Mar 24, 11:21 EDT

Identified - OIT has confirmed a service issue with Office 365.

Management of Distribution Group membership is currently unavailable in Outlook on the Web (OWA). This does not affect mail to and from distribution groups.

OIT staff are working with the vendor to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 23, 11:31 EDT

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

NAS (Backups) - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 EDT

Scheduled - OIT will enable Rubrik based NAS backups at 4 PM on 3/23. The backups are expected to run until 3/27 at 10 AM.

If any performance or service issues are detected please immediately notify the OIT Service Operations Center (SOC) at 919-660-7015.
Mar 13, 10:58 EDT

Mar 26, 2020

Rubrik Backup - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 17:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 EDT

WebEx - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with WebEx has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 15:04 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with WebEx has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 13:48 EDT

Identified - OIT has confirmed with the vendor that there are sporadic service issues with WebEx.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 13:09 EDT

Investigating - OIT staff are currently investigating reports of service issues with WebEx. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about WebEx visit OIT's web page: https://oit.duke.edu/what-we-do/applications/webex
Mar 26, 12:52 EDT

Campus Wireless - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 EDT

Scheduled - Campus Wireless has maintenance scheduled. Wireless connections will be briefly interrupted during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Wireless visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Mar 25, 10:51 EDT

Warpwire - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Warpwire has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 26, 07:13 EDT

Identified - OIT has confirmed a service issue with Warpwire. Warpwire users are experiencing slower processing times due to high volume currently.

OIT staff are working with the vendor to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Warpwire visit OIT's web page: https://oit.duke.edu/what-we-do/applications/warpwire
Mar 25, 14:49 EDT

Jabber - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 EDT

Scheduled - Jabber has scheduled maintenance. No service impact is anticipated.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Mar 25, 10:57 EDT

Mar 25, 2020

Office 365 Mail (macOS Catalina Mail app) - Resolved/Monitoring

Resolved - If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 25, 15:12 EDT

Monitoring - Users of the macOS Catalina Mail app received an error message when attempting to connect to Duke's Office 365 mail system. OIT worked with the vendor to resolve the issue.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 25, 10:21 EDT

Mar 24, 2020

Office 365 - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Office 365 access has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 24, 15:26 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Office 365 has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 24, 13:52 EDT

Investigating - OIT staff are currently investigating reports of access issues with Office 365. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Mar 24, 13:36 EDT

Mar 22, 2020

No incidents reported.

Mar 21, 2020

Network Edge - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 23:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:46 EDT

Scheduled - Duke OIT will make be making enhancements to the Internet edge routing infrastructure, including the addition of a 100G circuit. These changes will also involve internal circuit updates to allow access to this additional capacity for OIT and DHTS as part of ongoing COVID-19 related preparations. Some very brief (few second) network interruptions may be experienced during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 16, 16:37 EDT

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 EDT

Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
applicants.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Mar 18, 09:36 EDT

Mar 20, 2020

Zoom - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Zoom has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 20, 17:22 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Zoom has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Mar 20, 16:37 EDT

Investigating - OIT staff are currently investigating reports of service issues with Zoom. The Zoom web site is unavailable but meetings can still be started via clients. Additionally no new Zoom accounts can be created.

OIT is contacting the vendor and will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom visit OIT's web page:https://oit.duke.edu/what-we-do/applications/zoom-meetings
Mar 20, 16:21 EDT

NAS (Backups) - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:30 EDT

Scheduled - OIT will enable Rubrik based NAS backups at 6:30 PM on 3/16. The backups are expected to run until 3/20 at 10 AM.

If any performance or service issues are detected please immediately notify the OIT Service Operations Center (SOC) at 919-660-7015.
Mar 13, 10:55 EDT

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 EDT

Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Feb 27, 14:40 EST