Cellular Infrastructure/Carrier Issues - Service Issue
Update - OIT has received confirmed reports of Verizon cellular service outages affecting our region. We are in communication with the carrier; however, no estimated time for resolution has been provided.

Please note that Duke’s distributed antenna system (DAS) remains fully operational and is not affected by this outage.
Jan 14, 2026 - 13:29 EST
Investigating - Reports indicate that some Duke users are experiencing cellular service disruptions. OIT is currently gathering more details, including whether Duke’s distributed antenna system may be affected.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 14, 2026 - 13:25 EST

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Scheduled Maintenance

API Healthcare - Maintenance Jan 22, 2026 01:00-06:00 EST

OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jan 14, 2026 - 10:09 EST
Jan 15, 2026

No incidents reported today.

Jan 14, 2026
hyper-v virtual machines located at NC1 are down.
Resolved - OIT has monitored the service and can confirm that the issue with hyper-v virtual machines located at NC1 has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 14, 00:00 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with hyper-v virtual machines located at NC1 has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 22:05 EST
Investigating - OIT staff are currently investigating reports of service issues with hyper-v virtual machines located at NC1. Users might not be able to access the applications or service associated with these machines.

OIT is aware of the problem and working to restore services. No ETA at this time. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about hyper-v virtual machines located at NC1 visit OIT's web page: https://oit.duke.edu
Jan 13, 21:53 EST
Jan 13, 2026
Jan 12, 2026
Panopto - Resolved/Monitoring
Resolved - OIT has monitored the service and can confirm that the issue with Panopto has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 12, 20:30 EST
Monitoring - Incident Details: We are investigating a site outage on the Panopto NA Cloud that occurred between 2026-01-12 23:28 UTC and 2026-01-12 23:33 UTC. The source of the outage has been mitigated, and the site is now fully operational. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.


If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 12, 19:56 EST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Panopto - Service Issue
Resolved - Panopto has resolved the issue that was causing elevated error rates during archived session restorations and is actively working to clear the backlog of queued requests.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 8, 12:05 EST
Update - Panopto has identified the source of the increased error rates and they hope to have a solution implemented soon.
Jan 8, 09:30 EST
Update - Panopto continues to experience elevated error rates when processing archived session restorations. The vendor is actively investigating the issue; however, there is no estimated timeline for full service restoration.
Jan 7, 09:54 EST
Identified - OIT has confirmed a service issue with Panopto. Restoration of archived content is taking longer to complete than expected for some customers

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Panopto visit OIT's web page: https://oit.duke.edu
Jan 6, 10:04 EST
Jan 7, 2026
Jan 6, 2026
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026
Virtual Server Hosting Patching - Resolved
Resolved - The patching window scheduled for 3 AM this morning failed to initiate. The underlying issue was resolved and all other patch windows were successful. Service owners of the virtual machines that failed to patch will be notified directly of the rescheduled patch window.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 3, 09:26 EST
Jan 2, 2026
IT Infrastructure Issues - Multiple Service Impacts
Resolved - OIT has monitored the service and can confirm that the issue with the virtual server hosting environment has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 2, 19:34 EST
Monitoring - We have successfully restored the impacted virtual machines and associated services. Systems should now be operational, but if you continue to experience any issues or service disruptions, please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 2, 19:13 EST
Update - OIT has successfully restored approximately 75% of the impacted virtual machines with about 30 virtual machines still impacted. Services are continuing to come back online as we work towards full recovery.

We appreciate your patience and will provide further updates as progress continues.
Jan 2, 17:58 EST
Update - We are currently experiencing gradual recovery of virtual machines. Some services have been restored but other systems are still unavailable.

OIT is actively working to ensure full restoration as quickly as possible. We appreciate your patience and will provide further updates as recovery continues.
Jan 2, 17:32 EST
Update - We are continuing to work on a fix for this issue.
Jan 2, 15:41 EST
Identified - Preliminary analysis suggests an issue within the Hypervisor (Hyper-V) virtual server hosting environment. A significant number of virtual machines—and consequently numerous services—are affected

OIT staff are still working to restore service but there is no estimated time to resolution. We will provide updates as we have them.
Jan 2, 15:39 EST
Investigating - OIT is investigating possible infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Jan 2, 15:26 EST
Infrastructure - Possible Service Issue
Resolved - OIT will use the following IT alert posting for future updates on this issue:

https://status.oit.duke.edu/incidents/s9yj5yb4v4c8
Jan 2, 15:34 EST
Investigating - OIT staff are currently investigating reports of service issues with a number of services.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 2, 15:20 EST
Jan 1, 2026

No incidents reported.

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