All Systems Operational
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Grouper Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Duke Box Operational
Digital Signage Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Jabber Operational
Microsoft Teams Operational
Office 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
SCCM Operational
Information Systems and Automation Operational
API Healthcare Operational
ImageNow Operational
PeopleSoft Operational
Research Computing Operational
SAP Operational
Duke@Work Portal Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
Gitlab Operational
3DprinterOS Operational
Security Operational
LastPass Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Certificate Issuance Operational
Teaching and Learning Tools Operational
Coursera Operational
DukeCapture Operational
LinkedIn Learning Operational
Sakai Operational
Software License Management Operational
Toolkits Operational
Warpwire Operational
Virtualization and Storage Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
NAS Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke (Wordpress) Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Call Center Services - Maintenance Feb 3, 20:00 - Feb 4, 06:00 EST
Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Jan 6, 10:48 EST
Call Center Services - Maintenance Feb 4, 20:00 - Feb 5, 06:00 EST
Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Jan 6, 10:55 EST
Past Incidents
Jan 26, 2021

No incidents reported today.

Jan 25, 2021
Completed - The scheduled maintenance has been completed.
Jan 25, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 17:00 EST
Scheduled - Sites@Duke will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sites@Duke visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sitesduke-wordpress
Jan 20, 11:03 EST
Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 EST
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Dec 30, 12:14 EST
Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - OIT has monitored the service and can confirm that the issue with Duo has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 13:54 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duo has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 19, 12:23 EST
Investigating - OIT staff are currently investigating reports of service issues with Duo. Users may experience delays in receiving SMS codes for multi-factor authentication.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duo visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duo
Jan 19, 12:07 EST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - OIT has monitored the service and can confirm that the issue with OpenShift has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 10:59 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with OpenShift has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 09:45 EST
Identified - OIT has confirmed a service issue with OpenShift. OIT staff have restored service to most sites but are still working to resolve issues with the remaining impacted services/sites.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 09:15 EST
Investigating - OIT staff are currently investigating reports of service issues with some OpenShift hosted services. We will post additional details as they become available. Possible impacts include Locksmith, search.duke.edu, maps.duke.edu, Duke Mobile, and WearDuke.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 08:52 EST
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 EST
Scheduled - Campus Wireless has maintenance scheduled. There may be a very brief loss of wireless connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 6, 10:45 EST
Jan 13, 2021
Jan 12, 2021
Completed - The scheduled maintenance has been completed.
Jan 12, 06:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:00 EST
Scheduled - Zoom will be implementing a new required security setting on January 12th. This setting requires that meetings have either a passcode, waiting room, or participation limited to authenticated users (no guests). If a meeting does not have a passcode or is not restricted to authenticated users, the waiting room will be activated in the meeting without an option to disable it. More information can be found at the following link:

https://today.duke.edu/2020/12/passcode-or-waiting-room-will-be-required-zoom-meetings

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings
Jan 6, 10:43 EST