All Systems Operational
Accounts and Email Operational
Active Directory   Operational
Alumni Email   Operational
Directory Services   Operational
Email Alias   Operational
Grouper   Operational
Kerberos   Operational
Mail Transport and Routing   Operational
NetID   Operational
OneLink   Operational
Self Service Tools   Operational
Service Desk Utilities   Operational
Shibboleth   Operational
Sponsored Guest Tool   Operational
Collaboration and Communication Operational
911 Calls   Operational
Call Center Services   Operational
Call Recording   Operational
Campus Vision   Operational
Duke Box   Operational
Digital Signage   Operational
DukeWiki   Operational
Electronic Fax   Operational
Emergency Notifications   Operational
Jabber   Operational
Office 365   Operational
OneDrive For Business   Operational
Phone Services   Operational
Phone, Web, and Video Conferencing   Operational
Qualtrics   Operational
Scholars@Duke   Operational
SharePoint   Operational
Sympa   Operational
Voice Mail   Operational
DukeCard Operational
DukeCard   Operational
Endpoint Management Operational
BigFix   Operational
Casper   Operational
SCCM   Operational
Information Systems and Automation Operational
API Healthcare   Operational
ImageNow   Operational
PeopleSoft   Operational
SAP   Operational
SAP - Duke@Work Portal   Operational
Tableau   Operational
Network Operational
Core Network   Operational
Data Center Network   Operational
DukeBlue   Operational
eduRoam   Operational
Network Registration   Operational
Public Internet   Operational
VPN   Operational
Other Operational
Other   Operational
Printing and Labs Operational
ePrint   Operational
Gitlab   Operational
3DprinterOS   Operational
Security Operational
LastPass   Operational
Multi-Factor Authentication   Operational
Network Firewall   Operational
Phishing Alert   Operational
Security Alert   Operational
Teaching and Learning Tools Operational
Coursera   Operational
DukeCapture   Operational
Lynda.com   Operational
Sakai   Operational
Software License Management   Operational
Toolkits   Operational
Warpwire   Operational
Virtualization and Storage Operational
Database Hosting and Administration   Operational
Data Storage   Operational
Load Balancing   Operational
NAS   Operational
TSM Backup   Operational
Virtual Server Hosting   Operational
Web and Applications Operational
Duke Today   Operational
Main Duke Website (www.duke.edu)   Operational
MyDuke   Operational
Sites@Duke (Wordpress)   Operational
Wireless and Wired Connectivity Operational
West Campus Buildings   Operational
Central Campus Buildings   Operational
East Campus Buildings   Operational
Remote/Off Campus Buildings   Operational
West Campus Residence Halls   Operational
Central Campus Residence Halls   Operational
East Campus Residence Halls   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless and wired connectivity in the Nasher Art Museum (2001 Campus Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on May 25, 07:29 EDT
Wireless and wired connectivity in the East Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on May 25, 07:31 EDT
Active Directory - Maintenance May 30, 17:00-20:00 EDT
Active Directory has maintenance scheduled. There is no anticipated service impact during the maintenance window, but some users may experience a certificate warning message. This message can be ignored and will not impact any functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on May 23, 10:26 EDT
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018
Completed - The scheduled maintenance has been completed.
May 25, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 10:30 EDT
Scheduled - Wireless and wired connectivity in the Wilson Recreation Center (330 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 23, 07:49 EDT
Resolved - All the issues caused by the cable cut have been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 25, 10:24 EDT
Update - OIT has restored service except for the following two locations:

1. Elder Street Bldg F (zone 49) fire alarm monitoring
2. North Pavilion (zone 177) fire alarm monitoring

OIT will resume repair operations in those two locations this morning.
May 25, 06:48 EDT
Update - OIT has identified the following additional impacted locations:

Parking Garage 2 (PG2)
Parking Garage 3 (PG3)
2210/2214 Elba Street
E&O Office, Elba Street
Civitan Building
May 24, 14:08 EDT
Identified - OIT is investigating service impacts related to a cable cut at a West Campus construction location. The impacted areas include West Campus and the North Pavilion. Possible service impacts include alarm systems, vending machines, and analog phone service.

There is no ETA for repair at this time, updates as to impact and remediation will be forthcoming.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 24, 13:38 EDT
Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 EDT
Scheduled - Wireless and wired connectivity in the Bryan Center (125 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 24, 07:12 EDT
Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 EDT
Scheduled - Wireless and wired connectivity in Gross Hall (140 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 22, 08:32 EDT
May 23, 2018
Resolved - This incident has been resolved.
May 23, 12:45 EDT
Update - Overnight OIT was able to stabilize the NAS service and restore full functionality. OIT will continue to monitor the NAS during the day to ensure that the service is performing as expected.

If you have questions or would like to report continued service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 23, 08:26 EDT
Monitoring - Overnight OIT was able to stabilize the NAS service and restore full functionality. OIT will continue to monitor the NAS during the day to ensure that the service is performing as expected.

If you have questions or would like to report continued service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 23, 08:26 EDT
Update - OIT is continuing to work with the vendor on the NAS shares issue. Unfortunately there is still no estimate on when the issue will be resolved.

Below is a list of additional impacts being reported:

Batch processing within PeopleSoft may fail
ImageNow clients may become unresponsive and return an error that a document is missing
Tableau refreshes may fail if the data source is on one of the impacted NAS shares
May 22, 11:48 EDT
Update - As a result of the NAS issues users may receive errors while running reports within Duke@Work under the Finance and iForms sections.

Also, until the NAS issues are resolved, OIT is recommending that database functions not be run on NAS shares.
May 22, 10:01 EDT
Update - OIT is still working on a resolution to the intermittent access issues to OIT NAS shares. Unfortunately there is no estimated time of resolution.
May 22, 09:43 EDT
Identified - Users may experience intermittent access issues to OIT NAS shares hosted on the following servers:

oit-nas-fe01
oit-nas-fe10
secure-nas-fe01
homedir
cx4-fe-nas01

This issue is impacting both NFS and SMB shares.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS shares visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
May 21, 15:36 EDT
Completed - The scheduled maintenance has been completed.
May 23, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:30 EDT
Scheduled - Wireless and wired connectivity in the French Science (124 Science Dr) and Biological Sciences (130 Science Dr) buildings maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 21, 07:33 EDT
May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 13:00 EDT
Scheduled - Wireless and wired connectivity in the Sands Drive Parking Garage (1 Sands Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 18, 08:09 EDT
May 21, 2018
Resolved - The issue with Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 21, 13:55 EDT
Identified - Qualtrics is unavailable for all users.

OIT staff are aware of the problem and have reported the issue to the vendor. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/what-we-do/applications/qualtrics
May 21, 11:58 EDT
May 20, 2018
Completed - The scheduled maintenance has been completed.
May 20, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:30 EDT
Scheduled - ePrint has maintenance scheduled and will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
May 2, 10:39 EDT
Completed - The scheduled maintenance has been completed.
May 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 15:00 EDT
Scheduled - DukeBox has scheduled vendor maintenance. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeBox visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duke-box
May 3, 14:17 EDT
May 19, 2018
Resolved - The issue with sites.oit.duke.edu has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 19, 13:01 EDT
Investigating - Sites.duke.edu is currently unavailable for all users.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about (SERVICE NAME) visit OIT's web page: (URL)
May 19, 11:25 EDT
May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:30 EDT
Scheduled - Central Campus Wireless has maintenance scheduled. Wireless connectivity will be unavailable for approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Wireless Network visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
May 16, 11:39 EDT
May 17, 2018
Completed - The scheduled maintenance has been completed.
May 17, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:00 EDT
Scheduled - Wireless and wired connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 16, 07:39 EDT
Resolved - Network connectivity has been restored.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
May 17, 10:29 EDT
Investigating - OIT is receiving reports of sporadic network outages across campus.

OIT staff are aware of the problems and are investigating.

If you have questions about these outages or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
May 17, 07:40 EDT
Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 EDT
Scheduled - SISS systems DukeHub.duke.edu, Applicants.siss.duke.edu, Guest.siss.duke.edu, m.siss.duke.edu, soc.siss.duke.edu, ImageNow (Perceptive Content), and Tableau Server will be unavailable from 8 PM until approximately 3 AM due to maintenance on the Network Attached Storage (NAS).

If you have any questions about the outage or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SISS systems visit the SISS Office web page: https://sissoffice.duke.edu
May 14, 14:11 EDT
Completed - The scheduled maintenance has been completed.
May 17, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:01 EDT
Scheduled - NAS maintenance has been scheduled for the following hosts:

• oit-nas-fe01.oit.duke.edu
• oit-nas-fe03.oit.duke.edu
• oit-nas-fe05.oit.duke.edu
• secure-nas-fe01.oit.duke.edu
• ssri-nas-fe01.oit.duke.edu

NAS hosts NOT affected by this maintenance include:

• oit-nas-fe11.oit.duke.edu
• oit-nas-fe10.oit.duke.edu
• oit-nas-fe12.oit.duke.edu
• oit-nas-fe13.oit.duke.edu
• oit-nas-tel11.oit.duke.edu
• oit-nas-nb12.oit.duke.edu
• cx4-fe-nas01.oit.duke.edu
• homedir.oit.duke.edu
• oit-nas-nb01.oit.duke.edu
• oit-nas-nb02.oit.duke.edu
• oit-nas-arch-*
• oit-nas-tsm-*
• secure-nas-fe11.oit.duke.edu
• ssri-nas-fe11.oit.duke.edu

Users will experience an outage of up to 4 hours during which all NAS file systems will be unavailable.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive
May 3, 10:40 EDT
May 16, 2018
Completed - The scheduled maintenance has been completed.
May 16, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:00 EDT
Scheduled - Wireless and wired connectivity in the Science Drive Parking Garage (302 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 15, 07:40 EDT
Completed - The scheduled maintenance has been completed.
May 16, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:30 EDT
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 15, 07:38 EDT
May 15, 2018
Completed - The scheduled maintenance has been completed.
May 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:00 EDT
Scheduled - Wireless and wired connectivity in the Keller Center - Fuqua School of Business (220 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 08:11 EDT
Completed - The scheduled maintenance has been completed.
May 15, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:30 EDT
Scheduled - Wireless and wired connectivity in the Sanford School of Public Policy (201 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 08:06 EDT
Completed - The scheduled maintenance has been completed.
May 15, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:30 EDT
Scheduled - Wireless and wired connectivity in Rubenstein Hall (302 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 14, 08:09 EDT
Resolved - This incident has been resolved.
May 15, 07:36 EDT
Monitoring - The Duke IT Security Office has received multiple reports of a phishing attack. This phishing attack is designed to appear as career recommendations from the Duke HR Website and contains the verbiage 'Search/Apply for Jobs:You have new recommended Employee Offer approved.' Visit security.duke.edu to view the phishing email.

If you have received the message please delete it without clicking on the link or replying. If you have clicked the link and/or provided your Duke credentials on the linked site please contact the OIT Service Desk immediately at (919) 684-2200.
May 14, 16:41 EDT
May 14, 2018
Completed - The scheduled maintenance has been completed.
May 14, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 EDT
Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 11, 07:18 EDT
May 13, 2018

No incidents reported.