Identified - The BigFix endpoint management service is currently unavailable. Systems relying on BigFix for data (Planisphere, certain Tableau and Splunk reports) are also impacted. The Duke Health instance of BigFix is not impacted by this outage.


OIT staff are aware of the problem and are working with the vendor to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 13, 13:15 EDT
Accounts and Email Operational
Active Directory   Operational
Alumni Email   Operational
Directory Services   Operational
Email Alias   Operational
Grouper   Operational
Kerberos   Operational
Mail Transport and Routing   Operational
NetID   Operational
OneLink   Operational
Self Service Tools   Operational
Service Desk Utilities   Operational
Shibboleth   Operational
Sponsored Guest Tool   Operational
Collaboration and Communication Operational
911 Calls   Operational
Call Center Services   Operational
Call Recording   Operational
Campus Vision   Operational
Duke Box   Operational
Digital Signage   Operational
DukeWiki   Operational
Electronic Fax   Operational
Emergency Notifications   Operational
Jabber   Operational
Office 365   Operational
OneDrive For Business   Operational
Phone Services   Operational
Phone, Web, and Video Conferencing   Operational
Qualtrics   Operational
Scholars@Duke   Operational
SharePoint   Operational
Sympa   Operational
Voice Mail   Operational
DukeCard Operational
DukeCard   Operational
Endpoint Management Major Outage
BigFix   Major Outage
Casper   Operational
SCCM   Operational
Information Systems and Automation Operational
API Healthcare   Operational
ImageNow   Operational
PeopleSoft   Operational
SAP   Operational
SAP - Duke@Work Portal   Operational
Tableau   Operational
Network Operational
Core Network   Operational
Data Center Network   Operational
DukeBlue   Operational
eduRoam   Operational
Network Registration   Operational
Public Internet   Operational
VPN   Operational
Other Operational
Other   Operational
Printing and Labs Operational
ePrint   Operational
Gitlab   Operational
3DprinterOS   Operational
Security Operational
LastPass   Operational
Multi-Factor Authentication   Operational
Network Firewall   Operational
Phishing Alert   Operational
Security Alert   Operational
Teaching and Learning Tools Operational
Coursera   Operational
DukeCapture   Operational
Lynda.com   Operational
Sakai   Operational
Software License Management   Operational
Toolkits   Operational
Warpwire   Operational
Virtualization and Storage Operational
Database Hosting and Administration   Operational
Data Storage   Operational
Load Balancing   Operational
NAS   Operational
TSM Backup   Operational
Virtual Server Hosting   Operational
Web and Applications Operational
Duke Today   Operational
Main Duke Website (www.duke.edu)   Operational
MyDuke   Operational
Sites@Duke (Wordpress)   Operational
Wireless and Wired Connectivity Operational
West Campus Buildings   Operational
Central Campus Buildings   Operational
East Campus Buildings   Operational
Remote/Off Campus Buildings   Operational
West Campus Residence Halls   Operational
Central Campus Residence Halls   Operational
East Campus Residence Halls   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 18, 07:27 EDT
Wireless and wired connectivity in the Science Drive Parking Garage (302 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 18, 07:28 EDT
API Healthcare - Maintenance Sep 20, 01:00-06:00 EDT
Update - --Scheduled Maintenance Window Correction--

The maintenance window for API Healthcare will be from 1 am - 6 am.
Sep 18, 09:38 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 18, 09:26 EDT
Past Incidents
Sep 19, 2018

No incidents reported today.

Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:00 EDT
Scheduled - Wireless and wired connectivity in the Keller Center - Fuqua School of Business (220 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 18, 07:25 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:30 EDT
Scheduled - Wireless and wired connectivity in the Sanford School of Public Policy (201 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 17, 09:30 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:30 EDT
Scheduled - Wireless and wired connectivity in Rubenstein Hall (302 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 17, 09:29 EDT
Resolved - The issue with the wireless network has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 18, 06:51 EDT
Investigating - Multiple students, multiple locations, West/Central/East campus; appears to be widespread issue where users are either unable to connect/authenticate to networks, or are able to connect but receive no internet connectivity over the network.

OIT staff are currently investigating reports of service issues with Networking. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 17, 23:31 EDT
Sep 17, 2018
Resolved - The issue with SSL certificate issuance has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 17, 11:57 EDT
Identified - The vendor, Comodo, is working towards a resolution but unfortunately there is no estimated time to resolution.
Sep 17, 09:42 EDT
Investigating - Comodo, the vendor used to provide SSL certificates, appears to be experiencing delays with the issuance of new SSL certificates. This does not impact already issued SSL certificates.

The vendor is aware of the problem and is working towards a resolution. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SSL certificates visit OIT's web page: https://oit.duke.edu/what-we-do/applications/ssl-certificate
Sep 17, 08:34 EDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 14:30 EDT
Scheduled - Wireless and wired connectivity in the Nocturnal Lab Module (314 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 12, 07:10 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 13:30 EDT
Scheduled - Wireless and wired connectivity in the Duke Lemur Center (350 Lemur Ln) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 12, 07:08 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 EDT
Scheduled - Duke's wireless security certificate will be renewed by Duke's IT Security Office on September 13, 2018. This is standard practice to ensure that the Duke community has the most up-to-date and secure Wi-Fi.

If you use Dukeblue Wi-Fi, please consider the following:

· Most Dukeblue users will not see any interruption. If you are prompted to accept the new certificate after Thursday, please do so.

· However, if your device is not centrally managed download the Dukeblue profile before September 13 from launch.dukeblue.duke.edu and install it on all your wireless devices to ensure that there is no interruption. This will only take about two minutes.

If you need assistance, please contact your departmental IT support person or the OIT Service Desk at 919-684-2200.
Sep 10, 12:52 EDT
Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:30 EDT
Scheduled - Wireless and wired connectivity in the Keck Life Sciences Research Laboratory (101 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 07:54 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:31 EDT
Scheduled - Wireless and wired connectivity in Environment Hall (9 Circuit Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 07:52 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:30 EDT
Scheduled - Wireless and wired connectivity in the Levine Science Research Center (LSRC) (308 Research Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 07:51 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 EDT
Scheduled - Wireless and wired connectivity in the Brodhead Center (416 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 07:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 05:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:15 EDT
Scheduled - Network connectivity at the Flowers Building and Page Auditorium will be unavailable for approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Connectivity visit OIT's web page: https://oit.duke.edu/category/network
Sep 11, 19:38 EDT
Sep 11, 2018
Resolved - The issue with student cell phone testing of DukeALERT notifications has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 11, 15:19 EDT
Identified - OIT has confirmed that the mechanism to test student cell phone numbers is not working. But that student cell phone registration and the ability to receive DukeALERTs are not impacted.
Sep 10, 22:08 EDT
Investigating - OIT staff are currently investigating reports of service issues with students testing their cell phone numbers for DukeALERT notifications. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 10, 21:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:00 EDT
Scheduled - Wireless and wired connectivity in Cameron Indoor Stadium (115 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 10, 08:34 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:30 EDT
Scheduled - Wireless and wired connectivity in in the Schwartz-Butters Athletic Center (306 Towerview Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 10, 08:33 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:30 EDT
Scheduled - Wireless and wired connectivity in the Center for Athletic Excellence (107 Whitford Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 7, 06:58 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:00 EDT
Scheduled - East Campus Resnet network connectivity will be unavailable for approximately 15 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network connectivity visit OIT's web page: https://oit.duke.edu/category/network
Sep 10, 07:44 EDT
Sep 10, 2018
Completed - The scheduled maintenance has been completed.
Sep 10, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:30 EDT
Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 6, 07:15 EDT
Sep 9, 2018
Resolved - The outage affecting East Campus Resnet has been resolved. If you are experiencing issues, please contact the OIT Service Desk at https://oit.duke.edu/help
Sep 9, 12:27 EDT
Investigating - Due to a network outage on East Campus wireless and wired connectivity is currently unavailable in some locations.

OIT staff are aware of the problem and are working to restore service. If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 9, 11:43 EDT
Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Completed - The scheduled maintenance has been completed.
Sep 6, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 11:00 EDT
Scheduled - Wireless and wired connectivity in the Teer Building (110 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 5, 12:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 17:30 EDT
Scheduled - The API Time and Attendance and Staff Scheduling systems will be unavailable for maintenance from 5:30pm until 9:00pm. Employees will be able to record time using badge readers. TimeCall and QuickBadge will not be available. No new API functionality is being introduced at this time but the upgrade does include a number of aesthetic changes and navigational improvements as noted below.

· Aesthetic changes include changes to the color scheme and fonts.
· The Home Screen – The My Benefits Balances Card – Provides easy access for employees to view time off balances and to submit a calendar request for payment of time off.
· Transaction List Actions available on the Time Card Screen (TCS) have been simplified.
· A Filter Criteria option is available at the top of LaborViews. When open you can search for an employee by name or DUID. This will be helpful to editors/approvers of large departments.
· In many sections of the tool, a filter is available at the top of the page that filters data as you begin to type making it easier to get to the information you need.
· The “clear” and “reset” buttons were removed for the employee search. The new display includes basic and advanced searches.
· On the Monthly Calendar, employees can use the left mouse click to select consecutive days and choose the add a calendar request option.
· Using the exceptions tray, clicking on the clock or the calendar will highlight exceptions in the transactions list making the exceptions very easy to find.


If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the API Time and Attendance and Staff Scheduling systems visit the following web page: https://finance.duke.edu/systems/work/api/index.php
Sep 5, 10:05 EDT
Sep 5, 2018
Completed - The scheduled maintenance has been completed.
Sep 5, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:30 EDT
Scheduled - Wireless and wired connectivity in the Westbrook Building (403 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 4, 07:42 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:30 EDT
Scheduled - Wireless and wired connectivity in the Perkins Library (411 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 4, 07:41 EDT
Resolved - The issue with API Healthcare (Time and Attendance) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 5, 07:48 EDT
Investigating - Financial Services staff are currently investigating reports of service issues with API Healthcare (Time and Attendance). We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 5, 07:05 EDT