Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Grouper Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Duke Box Operational

Digital Signage Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Jabber Operational

Microsoft Teams Operational

Office 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

SCCM Operational

Information Systems and Automation Operational

API Healthcare Operational

ImageNow Operational

PeopleSoft Operational

Research Computing Operational

SAP Operational

Duke@Work Portal Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

Gitlab Operational

3DprinterOS Operational

Security Operational

LastPass Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Certificate Issuance Operational

Teaching and Learning Tools Operational

Coursera Operational

DukeCapture Operational

LinkedIn Learning Operational

Sakai Operational

Software License Management Operational

Toolkits Operational

Warpwire Operational

Virtualization and Storage Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

NAS Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke (Wordpress) Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Various Locations - Network Maintenance Sep 28, 22:00 - Sep 29, 06:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

1515 Hull
1517 Hull
2101 Campus Drive
2106 Campus Drive
2111 Campus Drive
2114 Campus Drive
2117 Campus Drive
2122 Campus Drive
300 Alexander
300 Swift Apartments
301 Swift Apartments
306 Alexander
402 Oregon
406 Oregon
406 Swift
408 Swift
410 Swift
614 Chapel Drive
705 Broad Street
ADF
Alumni Events
Alumni Forlines
Alumni Office
Arts Buildings
ATC Noell
ATC Lucky Strike
ATC Power House
ATC Washington
Baldwin
Biddle Music

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 23, 14:08 EDT

Various Locations - Network Maintenance Sep 29, 22:00 - Sep 30, 06:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

Biosci
Bishop
Bivins
Branson
Bridges
Brodie Gym
Brown Store
Carpentry Shop
East House
Chapel
Child Care
Chiller Plant 1
Chiller Plant 3
Ciemas
Craven Quad
Crown Quad
Fitz East K18
Devils Den
DHN T402
Doris Duke
Smart House
Duke Gardens
Duke Store
One City Center
East Duke
East Union

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 23, 14:09 EDT

Various Locations - Network Maintenance Sep 30, 22:00 - Oct 1, 06:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

East Campus Service Facilities
East Campus Steam Plant
FEL
Primate
Franklin Center
Freeman Center
French Science
Friedl
Fuqua
GHRB
Duke Press - Golden Drive
Halftime House
Hollows Dorm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 23, 14:11 EDT

Various Locations - Network Maintenance Oct 1, 22:00 - Oct 2, 06:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

Kangaroo
Langford
Langauges
Law School
Lilly Library
Lyndhurst
Mill Village
Nanaline
Nasher Art
NC Mutual
Old Chemistry
Paint Shop
Pascal Field House
Physics
Phytotron
Pre major
Primate
Rubenstein
Sanford

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 23, 14:13 EDT

Various Locations - Network Maintenance Oct 5, 22:00 - Oct 6, 06:00 EDT

The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

Smith Warehouse
Softball
Substation 5
Surplus
Telcom 120
Transportation
TUNL
West Brooke
West Grounds
Brodie Center
White Lecture
Williams Field
Wannamaker Dorm
Wallace Wade Tower - East Bath
YOH

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 23, 14:15 EDT

Past Incidents

Sep 28, 2020

No incidents reported today.

Sep 27, 2020

300 Swift Ave Residence - Network Outage

Resolved - OIT has monitored the service and can confirm that the issue with 300 Swift Ave Residence - Network has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 27, 12:42 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with 300 Swift Ave Residence - Network has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Sep 27, 09:57 EDT

Identified - OIT has identified a network outage 300 Swift Ave Residence. OIT staff are currently working to restore service.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 27, 08:47 EDT

Sep 26, 2020

300 Swift Ave - Network Outage

Resolved - OIT has monitored the service and can confirm that the issue with 300 Swift Ave network connectivity has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 26, 18:48 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with 300 Swift Ave Network connectivity has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Sep 26, 17:23 EDT

Identified - OIT staff are working to restore service but there is no estimated time to resolution. Network connectivity at this location is currently down.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 26, 15:28 EDT

Investigating - OIT is investigating reports of a possible network outage 300 Swift Ave. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 26, 14:17 EDT

Sep 25, 2020

API Healthcare - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with API Healthcare has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 25, 09:47 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with API Healthcare has been resolved. Please note that it will take time for clockings to appear on time cards as many are queued up.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Sep 25, 09:04 EDT

Identified - OIT has confirmed a service issue with API Healthcare. API Healthcare is experiencing network related performance issues.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 25, 08:27 EDT

Sep 24, 2020

Self Service Tools - Password change delays

Resolved - OIT has monitored the service and can confirm that the issue with Self Service Tools has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 24, 17:04 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Self Service Tools has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Sep 24, 16:38 EDT

Identified - OIT has confirmed a service issue with Self Service Tools password changes. Duke Health users are able to change their passwords, but may experience problems logging into different applications due to issues with back end syncing.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit: https://oit.duke.edu/what-we-do/services/self-service-tools
Sep 24, 15:38 EDT

Sep 23, 2020

No incidents reported.

Sep 22, 2020

Rubrik Backup - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:01 EDT

Scheduled - Rubrik will be unavailable for approximately 4 hours during the maintenance window. No NAS backups will be able to be performed, and no restores of NAS backups will be able to be performed for the duration of the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Rubrik visit OIT's web page: https://oit.duke.edu/what-we-do/applications/rubrik-and-backup-manager
Sep 21, 13:22 EDT

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

SISS PeopleSoft Applications - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:01 EDT

Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Sep 16, 10:12 EDT

Sep 18, 2020

Various Locations - Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 EDT

Scheduled - The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

Newman Catholic
Pegram Parking Lot
Pegram Dorm
Perkins Library
PG1 Parking Garage
PG2 Parking Garage
PG3 Parking Garage
PG4 Parking Garage
PG9 Parking Garage
PG10 Parking Garage
Physics Server Room (004 and 027)
Sanford Parking Lot
Schwartz Butters
Scott Family Pavilion

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 9, 14:44 EDT

Sep 17, 2020

Various Locations - Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 EDT

Scheduled - The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

Intramural
Jarvis Dorm
JBD Hotel
Jordan Building (Police Department)
Kangaroo
Kennedy Center
Keohane Dorm
Kilgo Quad
LSRC
Murray
NC1 F37 Cabinet
North Building

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 9, 14:41 EDT

Sep 16, 2020

LastPass - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with LastPass has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 16, 12:47 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with LastPass has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Sep 16, 10:30 EDT

Identified - The vendor has confirmed a service issue with LastPass: https://status.lastpass.com/incidents/9n91m5yq72dx

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 16, 10:13 EDT

Investigating - OIT staff are currently investigating reports of service issues with LastPass. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about LastPass visit OIT's web page: https://oit.duke.edu/what-we-do/applications/lastpass
Sep 16, 10:07 EDT

Various Locations - Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 EDT

Scheduled - The locations listed below have Network maintenance scheduled. There will be a 20 minute loss of network connectivity during the maintenance window.

Elder Parking Lot
Environmental Hall
Epworth Dorm
Erwin Mill
Events Pavilion
Fitz East G18
Flower Parking Lot
Flowers
Forest History
Fossil Lab
French Science 1229
Gilbert Addoms Dorm
Giles Dorm
Gross Hall
Gross Hall Parking Lot
Hart House (President House)
Hock Plaza Parking Garage
House FF
House GG
House HH
House L
Hudson

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Sep 9, 14:38 EDT

Sep 15, 2020

Sep 14, 2020

No incidents reported.