All Systems Operational
Accounts and Email Operational
Active Directory   Operational
Alumni Email   Operational
Directory Services   Operational
Email Alias   Operational
Grouper   Operational
Kerberos   Operational
Mail Transport and Routing   Operational
NetID   Operational
OneLink   Operational
Self Service Tools   Operational
Service Desk Utilities   Operational
Shibboleth   Operational
Sponsored Guest Tool   Operational
Collaboration and Communication Operational
911 Calls   Operational
Call Center Services   Operational
Call Recording   Operational
Campus Vision   Operational
Duke Box   Operational
Digital Signage   Operational
DukeWiki   Operational
Electronic Fax   Operational
Emergency Notifications   Operational
Jabber   Operational
Office 365   Operational
OneDrive For Business   Operational
Phone Services   Operational
Phone, Web, and Video Conferencing   Operational
Qualtrics   Operational
Scholars@Duke   Operational
SharePoint   Operational
Sympa   Operational
Voice Mail   Operational
DukeCard Operational
DukeCard   Operational
Endpoint Management Operational
BigFix   Operational
Casper   Operational
SCCM   Operational
Information Systems and Automation Operational
API Healthcare   Operational
ImageNow   Operational
PeopleSoft   Operational
Research Computing   Operational
SAP   Operational
Duke@Work Portal   Operational
Tableau   Operational
Network Operational
Core Network   Operational
Data Center Network   Operational
DukeBlue   Operational
eduRoam   Operational
Network Registration   Operational
Public Internet   Operational
VPN   Operational
Other Operational
Other   Operational
Printing and Labs Operational
ePrint   Operational
Gitlab   Operational
3DprinterOS   Operational
Security Operational
LastPass   Operational
Multi-Factor Authentication   Operational
Network Firewall   Operational
Phishing Alert   Operational
Security Alert   Operational
Teaching and Learning Tools Operational
Coursera   Operational
DukeCapture   Operational
Lynda.com   Operational
Sakai   Operational
Software License Management   Operational
Toolkits   Operational
Warpwire   Operational
Virtualization and Storage Operational
Database Hosting and Administration   Operational
Data Storage   Operational
Load Balancing   Operational
NAS   Operational
TSM Backup   Operational
Virtual Server Hosting   Operational
Web and Applications Operational
Duke Today   Operational
Main Duke Website (www.duke.edu)   Operational
MyDuke   Operational
Sites@Duke (Wordpress)   Operational
Wireless and Wired Connectivity Operational
West Campus Buildings   Operational
Central Campus Buildings   Operational
East Campus Buildings   Operational
Remote/Off Campus Buildings   Operational
West Campus Residence Halls   Operational
Central Campus Residence Halls   Operational
East Campus Residence Halls   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless and wired connectivity in the Sands Drive Parking Garage (1 Sands Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jan 16, 07:33 EST
Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

French Science (124 Science Dr)
Biological Sciences (130 Science Dr)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jan 17, 08:33 EST
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019
Resolved - The IT Security Office has received reports of a phishing attack with the subject line "(919) 684-8111 left you a voice mesage" purportedly allowing the recipient to retrieve a voice message.

Visit https://security.duke.edu/node/326 to view the phishing email.

If you have received the message, please delete without replying. If you have replied, please contact the OIT Service Desk at (919) 684-2200.
Jan 17, 15:56 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 13:00 EST
Scheduled - Wireless and wired connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 07:16 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 01:00 EST
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 16, 07:28 EST
Jan 16, 2019
Completed - The scheduled maintenance has been completed.
Jan 16, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:30 EST
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 07:17 EST
Resolved - At approximately 2:13 AM, NCREN repair contractors have completed work to address the fiber damage near Raleigh, NC. No further service interruptions are expected.
Jan 16, 03:30 EST
Update - As part of our ongoing efforts to restore service, repair crews near Raleigh, NC have begun work to rectify the fiber damage and anticipate an ETR of 04:00AM. We will continue to provide updates as they become available, including any adjustments to the ETR that arise due to unforeseen circumstances.
Jan 15, 20:58 EST
Update - As part of ongoing efforts to restore service, repair crews have arrived on-site at the location of the damage near Raleigh, NC and are currently assessing the extent of damage to our fiber optic cable. MCNC will continue to monitor the repair progress and will provide an ETR when a repair plan has been put into action.
Jan 15, 17:53 EST
Update - We are continuing to work on a fix for this issue.
Jan 15, 16:36 EST
Identified - Due to an off campus fiber cut users may experience slow response from systems or slow load times for web sites hosted outside the Duke network.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 15, 16:19 EST
Jan 15, 2019
Completed - The scheduled maintenance has been completed.
Jan 15, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 EST
Scheduled - OIT has scheduled maintenance for Phone Services

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Jan 15, 13:56 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:30 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Rubenstein Hall (302 Towerview Dr) 8:30 am - 9:30 am
Sanford School of Public Policy (201 Science Dr) 9:30 am - 10:30 am
Keller Center - Fuqua School of Business (220 Science Dr) 1 pm - 3 pm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 11, 07:25 EST
Jan 14, 2019
Resolved - OIT has monitored the service and can confirm that the issue with SSL certificate issuance has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 17:01 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SSL certificate issuance has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 15:07 EST
Identified - OIT has confirmed a service issue with SSL certificate issuance. SSL certificates cannot be issued via Locksmith or the vendor's web interface.

The vendor (Sectigo) is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SSL certificates visit OIT's web page: https://oit.duke.edu/what-we-do/applications/ssl-certificate
Jan 14, 14:51 EST
Completed - The scheduled maintenance has been completed.
Jan 14, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 08:30 EST
Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 10, 07:58 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - OIT has monitored the service and can confirm that the issue with searches in Outlook has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 11, 17:15 EST
Monitoring - The vendor has pushed a fix to the infrastructure but it will take until later this evening for it to be implemented across the entire environment. So as the day progresses an increasing number of individual users will no longer be impacted by this issue.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 11, 08:43 EST
Update - The vendor continues to work on deploying a fix for this issue and will provide an update later this evening.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 10, 09:31 EST
Update - The vendor continues to work on deploying a fix for this issue and will provide an update tomorrow morning.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 9, 19:34 EST
Update - The vendor has completed initially testing and anticipates deploying the fix within 24 hours. An update will be provided later this evening.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 9, 09:28 EST
Update - The vendor continues to work on the issue and will provide an update tomorrow morning.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 8, 20:09 EST
Update - The vendor is still working on the issue and will provide an update later this evening.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 8, 15:15 EST
Identified - A recent update caused an issue in the Outlook client where the "sender" name is not appearing in search results. As a workaround users can search using Outlook on the web.

The vendor, Microsoft, is deploying a fix but there is no estimated time to resolution.

If you have questions about this issue or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365
Jan 8, 10:01 EST
Completed - The scheduled maintenance has been completed.
Jan 11, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 10:00 EST
Scheduled - Wireless and wired connectivity in Library Service Center (5 Anson St) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 9, 07:17 EST
Jan 10, 2019
Completed - The scheduled maintenance has been completed.
Jan 10, 15:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 13:30 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Duke Lemur Center (350 Lemur Ln) 1:30 pm - 2:30 pm
Nocturnal Lab Module (314 Lemur Ln) 2:30 pm - 3:30 pm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 8, 07:25 EST
Resolved - OIT has monitored the service and can confirm that the issue with authentication has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 10, 14:27 EST
Update - We are continuing to monitor for any further issues.
Jan 10, 14:27 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with authentication has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Jan 10, 12:36 EST
Identified - OIT has confirmed a service issue with authentication. User will experience login failures to most services including DukeBlue and web sites that use Shib.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 10, 12:16 EST
Update - We are continuing to investigate this issue.
Jan 10, 12:00 EST
Investigating - OIT staff are currently investigating reports of service issues with authentication. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 10, 11:56 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 EST
Scheduled - Voice Mail has maintenance scheduled. There will be a period of 5-10 minutes during the maintenance window when users will be unable to leave or check voicemail.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail
Jan 7, 09:25 EST
Jan 9, 2019
Completed - The scheduled maintenance has been completed.
Jan 9, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 05:01 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Brodhead Center (416 Chapel Dr) 5 am - 6 am
Levine Science Research Center (LSRC) (308 Research Dr) 8:30 am - 9:30 am
Environment Hall (9 Circuit Dr) 9:30 am - 10:30 am
Keck Life Sciences Research Laboratory (101 Circuit Dr) 10:30 am -11 am

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 7, 07:36 EST
Jan 8, 2019
Completed - The scheduled maintenance has been completed.
Jan 8, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:30 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Center for Athletic Excellence (107 Whitford Dr) 9:30 am - 10:30 am
Schwartz-Butters Athletic Center (306 Towerview Dr) 10:30 am - 11:30 am
Cameron Indoor Stadium (115 Whitford Dr) 1 pm - 2 pm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 4, 07:31 EST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019
Completed - The scheduled maintenance has been completed.
Jan 5, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 06:00 EST
Scheduled - SISS PeopleSoft (Dukehub.duke.edu, soc.siss.duke.edu and applicants.siss.duke.edu) will be unavailable from 6 AM until approximately 5 PM for maintenance on Saturday, 1/5/19. Reporting environment (csrpt.siss.duke.edu) will be unavailable from 6 AM Saturday, 1/5/19 through 9 AM Sunday, 1/6/19

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jan 3, 11:04 EST
Jan 4, 2019
Completed - The scheduled maintenance has been completed.
Jan 4, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 12:00 EST
Scheduled - Call Center Services has maintenance scheduled. No calls will be affected and no phones will be restarted, but active ACD agents may need to log back in if they are logged out during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Dec 19, 11:00 EST