Duke IT Status

Research Computing vCenter - Scheduled Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2024 - 09:00 EDT

Scheduled - OIT has scheduled maintenance for the Research Computing instance of vCenter. The Research Computing instance of vCenter will be upgraded to the latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window. In addition VCM users will not be able to power their VMs on or off, and users may not be able to request new VMs.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php
Sep 18, 2024 09:00-17:00 EDT

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Information Systems and Automation Under Maintenance

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Research Computing Under Maintenance

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Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

API Healthcare - Maintenance Sep 19, 2024 01:00-07:00 EDT

OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Sep 11, 2024 - 10:19 EDT

Network - Maintenance Oct 1, 2024 22:00 - Oct 2, 2024 01:00 EDT

OIT has scheduled Network maintenance. During the maintenance window there may be a very brief (1-3 second) impact to University traffic going out to the internet. Internal traffic for the University and Medical Center will not be impacted. VPN users will be disconnected during the maintenance window but will be able to reconnect immediately.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the network connectivity visit OIT's web page: https://oit.duke.edu/category/network
Posted on Sep 18, 2024 - 10:14 EDT

Past Incidents

Sep 18, 2024

Unresolved incident: Research Computing vCenter - Scheduled Maintenance.

Sep 17, 2024

Dukehub.duke.edu - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 18:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 EDT

Scheduled - OIT has scheduled maintenance for Dukehub.duke.edu. Dukehub.duke.edu will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Sep 17, 16:01 EDT

Sep 16, 2024

No incidents reported.

Sep 15, 2024

ePrint - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 08:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 EDT

Scheduled - OIT has scheduled maintenance for ePrint. There will be interruptions to the ePrint Mobile Print system and Pop-up submissions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Sep 11, 10:18 EDT

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

Microsoft 365 Login Issues - Confirmed Service Issue

Resolved - Microsoft has monitored the service and can confirm that the issue with Microsoft 365 logins has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 12, 12:10 EDT

Monitoring - Microsoft will continue to monitor the service but initial indications are that the issue with Microsoft 365 logins has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 12, 10:01 EDT

Update - There are reports that this issue might be limited to AT&T customers, but that has not yet been validated by Microsoft.
Sep 12, 09:13 EDT

Identified - Microsoft has confirmed a service issue with Microsoft 365. Some users may not be able to log into Microsoft 365 applications such as Teams and Outlook/Email.

Microsoft is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 12, 08:50 EDT

Sep 11, 2024

Web Site Hosting - Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with web site hosting has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 07:52 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with web site hosting has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 06:16 EDT

Investigating - OIT staff are currently investigating reports of service issues with web site hosting Users might not be able to reach many web sites hosted by OIT.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Sep 11, 06:08 EDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

Tableau, Imagenow, and Dukehub - Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 EDT

Scheduled - OIT has scheduled maintenance for Tableau, Imagenow, and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/node/1476
Sep 5, 09:14 EDT

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.