Identified - OIT has confirmed a service issue with Splunk Cloud, duke.splunkcloud.com. There is a regional service outage impacting the Splunk KV Service, resulting in search performance degradation and inconsistent user behavior when accessing the site.
The vendor is working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
For more information about Splunk visit OIT's web page: https://oit.duke.edu/service/splunk/
Apr 14, 2026 - 15:30 EDT
The vendor is working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
For more information about Splunk visit OIT's web page: https://oit.duke.edu/service/splunk/
Apr 14, 2026 - 15:30 EDT
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Scheduled Maintenance
API Healthcare - Maintenance Apr 16, 2026 01:00-06:00 EDT
OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.
Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.
If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 08, 2026 - 10:18 EDT
Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.
If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Apr 08, 2026 - 10:18 EDT
Call Center Services - Maintenance Apr 22, 2026 08:00 - Apr 23, 2026 02:00 EDT
OIT has scheduled maintenance for Call Center Services. Finesse Agents will experience multiple failovers during the maintenance window. Most agents will reconnect automatically, but some may have to sign back into Finesse after failing over.
If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Apr 08, 2026 - 10:13 EDT
If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Apr 08, 2026 - 10:13 EDT