In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 2024 - 09:45 EDT
Scheduled - OIT has scheduled maintenance for mobile food ordering. Mobile food ordering will be unavailable so food orders will have to be placed on location.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

May 20, 2024 09:45 - May 26, 2024 19:45 EDT
Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Under Maintenance
DukeCard Under Maintenance
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2024

No incidents reported today.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 01:00 EDT
Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

May 1, 08:49 EDT
May 22, 2024
Resolved - OIT has monitored the service and can confirm that the issue with EMS (Space/Room Management) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 22, 10:31 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with EMS (Space/Room Management) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 22, 09:14 EDT
Identified - OIT has confirmed a service issue with EMS (Space/Room Management). Users cannot log into the site to manage reservations.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about EMS visit OIT's web page: https://oit.duke.edu/service/ems-space-management-and-room-scheduling/

May 22, 08:51 EDT
May 21, 2024

No incidents reported.

May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 EDT
Scheduled - OIT has scheduled maintenance for Virtual Server Hosting. vCenter will be upgraded to the latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window. In addition VCM users will not be able to power their VMs on or off, and users may not be able to request new VMs.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php

May 15, 10:17 EDT
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 EDT
Scheduled - OIT has scheduled maintenance for ePrint. There will be interruptions to the ePrint Mobile Print system and Pop-up submissions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint

Apr 10, 10:16 EDT
Completed - The scheduled maintenance has been completed.
May 19, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT
Scheduled - OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools

May 15, 10:28 EDT
Resolved - OIT has monitored the service and can confirm that the issue with NAS/NFS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 19, 02:56 EDT
Monitoring - A fix has been implemented, and the issue seems to be resolved. We are monitoring for recurrence.
May 19, 00:13 EDT
Identified - NAS/NFS service degradation

OIT has confirmed a service issue with the network attached storage (NAS) for Research Computing. Research Computing users may experience issues when accessing the NFS on Research NAS oit-nas-fe13. Additionally, functions or processes run within the Research Computing environment that rely on NAS/NFS may fail.

OIT staff are working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
For more information about NAS visit OIT's web page: https://oit.duke.edu/service/nas-server-and-archive/

May 18, 23:27 EDT
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 09:00 EDT
Scheduled - OIT has scheduled maintenance for Tableau, Imagenow, and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/node/1476

May 15, 10:14 EDT
May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 EDT
Scheduled - OIT has scheduled maintenance for Identity Management applications. The applications listed below will experience a very brief interruption during the maintenance window:

Identity manager (Service desk password tool)
Grouper
Group Manager
Identity Web Service
NetID Web Service

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

May 15, 10:33 EDT
Resolved - OIT has monitored the service and can confirm that the issue with network registration (DukeReg) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 16, 12:19 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with network registration (DukeReg) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 16, 09:43 EDT
Investigating - OIT staff are currently investigating reports of service issues with DukeReg. Users might not be able to enter new device registrations.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

May 16, 04:43 EDT
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.