tag:status.oit.duke.edu,2005:/historyDuke IT Status - Incident History2024-03-28T11:48:45-04:00Duke ITtag:status.oit.duke.edu,2005:Incident/203107772024-04-25T08:30:00-04:002024-03-20T10:25:31-04:00Data Center - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>25</var>, <var data-var='time'>08:30</var> - <var data-var='time'>16:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help</p>tag:status.oit.duke.edu,2005:Incident/203107762024-04-24T08:30:00-04:002024-03-20T10:25:27-04:00Data Center - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>24</var>, <var data-var='time'>08:30</var> - <var data-var='time'>16:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help</p>tag:status.oit.duke.edu,2005:Incident/203107752024-04-23T08:30:00-04:002024-03-20T10:25:25-04:00Data Center - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>23</var>, <var data-var='time'>08:30</var> - <var data-var='time'>16:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help</p>tag:status.oit.duke.edu,2005:Incident/203107432024-04-22T08:30:00-04:002024-03-20T10:22:12-04:00Data Center - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>22</var>, <var data-var='time'>08:30</var> - <var data-var='time'>16:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:22</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled Data Center maintenance. There is no anticipated service impact during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help</p>tag:status.oit.duke.edu,2005:Incident/202342312024-04-10T20:30:00-04:002024-03-13T10:31:00-04:00Call Center Services and Jabber Chat Rooms - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>20:30</var> - <var data-var='time'>23:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled maintenance for Call Center Services and Jabber Chat Rooms. Some agents could lose connection to Finesse and will be failed over automatically, or have to log back in to finesse if they receive a CTI Failure. Some Jabber Chat Rooms be unavailable for the duration of the maintenance. Users of the Jabber Chat Rooms that are unavailable can utilize Ad hoc Chat Rooms as a workaround for the duration of the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services</p>tag:status.oit.duke.edu,2005:Incident/203108422024-04-09T20:00:00-04:002024-03-20T10:32:24-04:00Call Center Services - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>20:00</var> EDT - Apr <var data-var='date'>10</var>, <var data-var='time'>00:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled maintenance for Call Center Services. Most agents should fail over automatically, but some may be required to log back into Finesse during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services</p>tag:status.oit.duke.edu,2005:Incident/202342302024-04-03T20:30:00-04:002024-03-13T10:30:59-04:00Call Center Services and Jabber Chat Rooms - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>20:30</var> - <var data-var='time'>23:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled maintenance for Call Center Services and Jabber Chat Rooms. Some agents could lose connection to Finesse and will be failed over automatically, or have to log back in to finesse if they receive a CTI Failure. Some Jabber Chat Rooms be unavailable for the duration of the maintenance. Users of the Jabber Chat Rooms that are unavailable can utilize Ad hoc Chat Rooms as a workaround for the duration of the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services</p>tag:status.oit.duke.edu,2005:Incident/203108432024-04-02T21:00:00-04:002024-03-20T10:32:27-04:00Call Center Services - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>21:00</var> EDT - Apr <var data-var='date'>3</var>, <var data-var='time'>00:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled maintenance for Call Center Services. Most agents should fail over automatically, but some may be required to log back into Finesse during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services</p>tag:status.oit.duke.edu,2005:Incident/203616052024-03-26T13:31:47-04:002024-03-26T13:31:47-04:00Confluence Cloud Wiki - Service Issue<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:31</var> EDT</small><br><strong>Resolved</strong> - OIT has monitored the service and can confirm that the issue with the Confluence Cloud Wiki has been resolved. <br /><br />If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Monitoring</strong> - OIT will continue to monitor the service but initial indications are that the issue with the Confluence Cloud Wiki has been resolved.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:21</var> EDT</small><br><strong>Identified</strong> - OIT has confirmed a service issue with Confluence Cloud Wiki. Users may receive a 'Bad Gateway Error'. The vendor, Atlassian, has posted an outage notice: https://confluence.status.atlassian.com/incidents/c3t76n53v2k9<br /><br />The vendor is working to restore service but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Investigating</strong> - OIT staff are currently investigating reports of service issues with Confluence Cloud Wiki. Users might not be able to access Confluence Cloud Wiki sites.<br /><br />We will post additional details as they become available.<br /><br />If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.<br /><br />For more information about Confluence Cloud Wiki visit OIT's web page: https://oit.duke.edu/help/articles/kb0037026/</p>tag:status.oit.duke.edu,2005:Incident/203108442024-03-23T17:00:56-04:002024-03-23T17:00:56-04:00SISS PeopleSoft Applications - Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:<br /><br />Dukehub.duke.edu<br /><br />The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu</p>tag:status.oit.duke.edu,2005:Incident/201768492024-03-21T07:00:56-04:002024-03-21T07:00:56-04:00API Healthcare - Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Scheduled</strong> - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window. <br /><br />Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help</p>tag:status.oit.duke.edu,2005:Incident/201768252024-03-20T23:30:56-04:002024-03-20T23:30:56-04:00Call Center Services - Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>23:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Scheduled</strong> - OIT has scheduled maintenance for Call Center Services. Some agents could lose connection to Finesse or Jabber and will be failed over automatically, or have to log back in to finesse if they receive a CTI Failure.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services</p>tag:status.oit.duke.edu,2005:Incident/202950722024-03-19T10:42:57-04:002024-03-19T10:42:57-04:00SECURITY ALERT - QR Code Phishing<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:42</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Monitoring</strong> - The IT Security Office has detected persistent qishing (QR code phishing) attacks. The following web site has information about the latest attack: https://security.duke.edu/secure/news/march-2024-qr-phish-attack/<br /><br />For additional guidance visit the QR code security guide: https://security.duke.edu/security-guides/qr-code-security-guide/ <br /><br />If you have questions about this update, please contact the OIT Service Desk at (919) 684-2200.</p>tag:status.oit.duke.edu,2005:Incident/202342292024-03-16T00:00:56-04:002024-03-16T00:00:56-04:00SAP Systems - Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Scheduled</strong> - OIT has scheduled maintenance for SAP Systems. All SAP Production Systems (PRD) (including Duke@Work and Buy @Duke) and BW Production System (BWP) will be unavailable during the Maintenance period.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help</p>tag:status.oit.duke.edu,2005:Incident/202724002024-03-15T17:36:59-04:002024-03-15T17:37:00-04:00Inbound/Outbound Email Delays - Confirmed Service Issue<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:36</var> EDT</small><br><strong>Resolved</strong> - OIT has monitored the service and can confirm that the issue with inbound and outbound email has been resolved.<br /><br />If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:05</var> EDT</small><br><strong>Monitoring</strong> - OIT will continue to monitor the service but initial indications are that the issue with inbound and outbound email has been resolved. It may take up to an hour for the previously delayed email to be delivered as the email system processes the backlog of emails.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:51</var> EDT</small><br><strong>Update</strong> - OIT is continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Identified</strong> - OIT has confirmed a service issue with inbound and outbound email. Emails sent from Duke email addresses to non-Duke email addresses may experience intermittent delivery delays. Additionally, emails from non-Duke email addresses to Duke email addresses may experience delays also. Additionally, application owners whose applications send email directly through smtp.duke.edu may see errors.<br /><br />OIT staff are working to restore service but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p>tag:status.oit.duke.edu,2005:Incident/202361432024-03-13T17:50:22-04:002024-03-13T17:50:23-04:00Email Delivery - Confirmed Service Issue<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:50</var> EDT</small><br><strong>Resolved</strong> - Microsoft completed an investigation into this issue and they determined that there was actually no service impact to email delivery.<br /><br />If you experience service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:09</var> EDT</small><br><strong>Identified</strong> - Microsoft has confirmed a service issue with email delivery. Email messages maybe delayed by two hours and some email messages maybe rejected for delivery. If an email is rejected for delivery the sender will receive a notice.<br /><br />The vendor, Microsoft, is working to restore service but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.<br /><br />For more information about email visit OIT's web page: https://oit.duke.edu/service/email-and-calendar/</p>tag:status.oit.duke.edu,2005:Incident/201768272024-03-13T07:00:56-04:002024-03-13T07:00:56-04:00Power House - Network Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Scheduled</strong> - OIT has scheduled network maintenance for Power House. During the maintenance window there will be a loss of network connectivity that will impact the wired and wireless networks, VoIP phones, and other devices connected to the network.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about the network connectivity visit OIT's web page: https://oit.duke.edu/category/network</p>tag:status.oit.duke.edu,2005:Incident/201860032024-03-08T13:04:50-05:002024-03-08T13:04:52-05:00Duke Digital Signage - Confirmed Service Issue<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>13:04</var> EST</small><br><strong>Resolved</strong> - OIT has monitored the service and can confirm that the issue with Duke Digital Signage has been resolved. <br /><br />If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Monitoring</strong> - The OptiSigns issue with the MRSS app and DukeFlyer feeds has been fixed and displays should be showing the correct content.<br /><br />OIT will continue to monitor the service at this time.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:34</var> EST</small><br><strong>Update</strong> - OIT has implemented a temporary fix and is continuing to work with OptiSigns on a permanent fix.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:03</var> EST</small><br><strong>Update</strong> - OptiSigns is currently working to resolve the issue and the turnaround time is expected to be 1 or 2 days. OIT is working on an alternative.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:48</var> EST</small><br><strong>Identified</strong> - OIT has confirmed a service issue with Duke Digital Signage. The Duke University digital signage screens that use OptiSigns and the DukeFlyer service are not working. Any digital signage screen that uses DukeFlyer feeds in a region on their displays are impacted. The DukeFlyer service is working but the MRSS app within OptiSigns is not. <br /><br />The issue has been reported to OptiSigns, the 3rd party vendor, but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.<br /><br />For more information about Duke Digital Signage visit OIT's web page: https://oit.duke.edu/service/duke-digital-signage/</p>tag:status.oit.duke.edu,2005:Incident/201883972024-03-08T07:18:22-05:002024-03-08T07:18:23-05:00Box - Confirmed Service Issue<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:18</var> EST</small><br><strong>Resolved</strong> - OIT has monitored the service and can confirm that the issue with Box logins has been resolved. <br /><br />If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>05:11</var> EST</small><br><strong>Monitoring</strong> - OIT will continue to monitor the service but initial indications are that the issue with Box web app has been resolved.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:43</var> EST</small><br><strong>Identified</strong> - OIT has confirmed a service issue with the Box web app. There are widespread reports of Error 503 from duke.app.box.com on multiple networks and multiple browsers. The app is working for some but not all. <br /><br />OIT staff are working with the vendor to restore service but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.<br /><br />For more information about Box visit OIT's web page: https://oit.duke.edu/service/duke-box/</p>tag:status.oit.duke.edu,2005:Incident/201856772024-03-07T13:02:22-05:002024-03-07T13:02:22-05:00VPN - Confirmed Service Issue<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:02</var> EST</small><br><strong>Resolved</strong> - OIT has monitored the service and can confirm that the issue with OpenConnect clients connecting to the VPN has been resolved. <br /><br />If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:11</var> EST</small><br><strong>Monitoring</strong> - OIT will continue to monitor the service but initial indications are that the issue with OpenConnect clients connecting to the VPN has been resolved.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:07</var> EST</small><br><strong>Identified</strong> - OIT has confirmed a service issue with the VPN. Users attempting to connect to the VPN using the OpenConnect client may receive an SSL certificate error.<br /><br />OIT staff are working to restore service but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.<br /><br />For more information about the VPN visit OIT's web page: https://oit.duke.edu/service/vpn/</p>tag:status.oit.duke.edu,2005:Incident/201851612024-03-07T11:50:37-05:002024-03-07T11:50:38-05:00Jabber - Possible Service Issue<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:50</var> EST</small><br><strong>Resolved</strong> - OIT has monitored the service and can confirm that the issue with Jabber has been resolved. <br /><br />If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:05</var> EST</small><br><strong>Monitoring</strong> - OIT will continue to monitor the service but initial indications are that the issue with Jabber has been resolved. If any users find that they are missing Jabber chat rooms, please sign out of Jabber and back in. Refresh the chat room list and rejoin any missing rooms.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:01</var> EST</small><br><strong>Investigating</strong> - OIT staff are currently investigating reports of service issues with Jabber. Some users have reported issues with Jabber chat rooms being deleted.<br /><br />We will post additional details as they become available.<br /><br />If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.<br /><br />For more information about Jabber visit OIT's web page: https://oit.duke.edu/service/jabber/</p>tag:status.oit.duke.edu,2005:Incident/201595452024-03-04T20:27:57-05:002024-03-04T20:27:57-05:00NAS (Research Computing) - Confirmed Service Issue<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:27</var> EST</small><br><strong>Resolved</strong> - OIT has monitored the service and can confirm that the issue with Network Attached Storage (NAS) for Research Computing has been resolved. <br /><br />If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:14</var> EST</small><br><strong>Monitoring</strong> - OIT will continue to monitor the service but initial indications are that the issue with the Network Attached Storage (NAS) for Research Computing has been resolved.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Identified</strong> - OIT has confirmed a service issue with the network attached storage (NAS) for Research Computing. Research Computing users may experience issues when accessing the NAS. Additionally, functions or processes run within the Research Computing environment that rely on NAS may fail.<br /><br />OIT staff are working to restore service but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.<br /><br />For more information about NAS visit OIT's web page: https://oit.duke.edu/service/nas-server-and-archive/</p>tag:status.oit.duke.edu,2005:Incident/201577812024-03-04T15:13:24-05:002024-03-04T15:13:26-05:00Concur (Travel and Expense Management) - Confirmed Service Issue<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:13</var> EST</small><br><strong>Resolved</strong> - The application owning group will continue to monitor the service but the vendor is reporting that the issue with Concur has been resolved.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:16</var> EST</small><br><strong>Identified</strong> - Unfortunately the issue with expense reports and other functions within Concur persists. The vendor continues to work to restore service but there is no estimated time to resolution.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:31</var> EST</small><br><strong>Monitoring</strong> - The application owning group will continue to monitor the service but initial indications are that the issue with Concur has been resolved.<br /><br />If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:54</var> EST</small><br><strong>Identified</strong> - The travel and expense management site, Concur, is currently unavailable.<br /><br />IT staff are working with the vendor to restore service but there is no estimated time to resolution.<br /><br />If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help).<br /><br />For more information about Concur visit the following web page: https://concur.duke.edu/expenses</p>tag:status.oit.duke.edu,2005:Incident/200878312024-03-02T16:00:56-05:002024-03-02T16:00:56-05:00SSL Certificates - Maintenance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:24</var> EST</small><br><strong>Scheduled</strong> - Sectigo, the vendor that issues Duke's SSL certificates, has scheduled maintenance. During the maintenance window new SSL certificates cannot be requested or issued via the Sectigo Certificate Manager or Locksmith. <br /><br />All Locksmith requests to Sectigo, including ACME requests, will initially fail but will complete after the maintenance window. Additionally, Virtual Computing Manager (VCM) and Research Toolkits Windows VM requests may be delayed but OIT is taking steps to minimize the impact.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about SSL certificates visit OIT's web page: https://oit.duke.edu/service/ssl-certificate/</p>tag:status.oit.duke.edu,2005:Incident/200907882024-02-27T19:00:56-05:002024-02-27T19:00:56-05:00Cellular Infrastructure (DAS) - Maintenance<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:57</var> EST</small><br><strong>Scheduled</strong> - Verizon is completing upgrades to Duke’s Cellular Infrastructure (DAS). There is no anticipated service impact during the maintenance window.<br /><br />If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help<br /><br />For more information about DAS (Distributed Antenna System) visit OIT's web page: https://oit.duke.edu/news/dukes-one-kind-cellular-network-system/</p>