All Systems Operational

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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Canvas Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
OIT Web Site Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Self Service Tools - Maintenance Apr 27, 2025 00:00-02:00 EDT

OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Posted on Apr 23, 2025 - 10:16 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
1Password - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with 1Password has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 22, 11:10 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with 1Password has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 22, 09:38 EDT
Identified - OIT has confirmed a service issue with 1Password. Users cannot access the 1Password web interface.

The vendor is working to restore service but there is no estimated time to resolution: https://status.1password.com/incidents/k485xbh9yrvx

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about 1Password visit OIT's web page: https://oit.duke.edu/service/1password/
Apr 22, 09:21 EDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
SISS PeopleSoft Applications - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 06:00 EDT
Scheduled - OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Apr 18, 07:37 EDT
Apr 18, 2025

No incidents reported.

Apr 17, 2025
Scholars@Duke - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Scholars@Duke has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 17, 15:54 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Scholars@Duke has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 17, 14:48 EDT
Update - OIT staff have restored a majority of the impacted profiles in Scholars@Duke. Additionally, OIT is checking the entire site to ensure there are no other issues.
Apr 17, 13:44 EDT
Identified - OIT has confirmed a service issue with Scholars@Duke. Some individual profiles within Scholars@Duke are unavailable.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Scholars@Duke visit the following web page: scholars.duke.edu
Apr 17, 10:25 EDT
Apr 16, 2025
Zoom - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Zoom Meetings has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 16, 17:40 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Zoom has been resolved. Please note that it may take some time for all of the features to fully recover.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 16, 16:41 EDT
Identified - OIT has confirmed a service issue with Zoom. Users are currently experiencing issues connecting to Zoom. More details can be found here: https://status.zoom.us/incidents/pw9r9vnq5rvk

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Zoom visit OIT's web page: https://oit.duke.edu/service/zoom-workplace/
Apr 16, 15:26 EDT
IT Infrastructure Issues - Multiple Service Impacts
Resolved - OIT has monitored the service and can confirm that the infrastructure issue has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 16, 17:39 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the major infrastructure issue has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 16, 16:35 EDT
Investigating - OIT is investigating possible infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Apr 16, 16:17 EDT
Apr 15, 2025
OWA (mail.duke.edu) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with OWA (mail.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 15, 19:01 EDT
Monitoring - OIT will continue to monitor the service but initial indications from the vendor, Microsoft, are that the issue with OWA (mail.duke.edu) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 15, 16:58 EDT
Identified - OIT has confirmed a service issue with OWA (mail.duke.edu). Some users may be unable to access their mailboxes through mail.duke.edu.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about OWA (mail.duke.edu) visit OIT's web page: https://oit.duke.edu/service/microsoft-365-formerly-office-365/
Apr 15, 13:30 EDT
Apr 14, 2025
West Residence Hall - Possible Network Outage
Resolved - OIT has monitored the service and can confirm that the issue with power, impacting the network, in the West Residence Hall has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 14, 10:19 EDT
Identified - OIT has confirmed a service issue with West Residence Hall.

FMD restoring power but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 12, 06:46 EDT
Investigating - OIT is investigating reports of a possible network outage West Residence Hall. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 12, 02:50 EDT
Apr 13, 2025
Duke Hub - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Duke Hub has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 13, 16:58 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Duke Hub has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Apr 13, 14:40 EDT
Identified - OIT has confirmed a service issue with Duke Hub. Users cannot access Duke Hub and are redirected to an alert page.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Duke Hub visit OIT's web page: dukehub.duke.edu
Apr 13, 10:37 EDT
Apr 12, 2025
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