Duke IT Status

Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Mar 27, 2025 - 14:31 EDT

Update - OIT staff are still working to restore service but there is no estimated time to resolution.
Mar 26, 2025 - 15:10 EDT

Identified - OIT has confirmed a service issue with the AJO web site. Users cannot access academicjobsonline.org.

IT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 25, 2025 - 16:29 EDT

About This Site

Don't see an issue posted here? Contact the OIT Service Desk or use the 'Report An Outage' web form to create a ticket.

How Do I Manage My IT Alert Subscriptions?

Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Group Manager Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Past Incidents

Mar 28, 2025

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 EDT

Scheduled - OIT has scheduled maintenance for Call Center Services. Agents will see the red bar in finesse and then be reconnected automatically. Some agents may have to sign back into finesse after the failover event. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Mar 12, 10:25 EDT

Mar 27, 2025

Unresolved incident: AJO Web Site - Confirmed Service Issue.

Mar 26, 2025

Call Center Services - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT

Scheduled - OIT has scheduled maintenance for Call Center Services. Agents will be logged out but will be automatically logged back in during the maintenance window. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Mar 12, 10:26 EDT

Mar 25, 2025

Fitz East Data Center Network - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 EDT

Scheduled - OIT has scheduled maintenance the Fitz East Data Center Network. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 12, 10:18 EDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Tableau - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:25 EDT

Scheduled - OIT has scheduled maintenance for Tableau. Users will not be to access Tableau, tableau.oit.duke.edu, during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit OIT's web page: https://oit.duke.edu/help/articles/kb0029601/
Mar 20, 10:20 EDT

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:01 EDT

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Mar 5, 10:17 EST

Mar 19, 2025

OWA (mail.duke.edu) - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with OWA (mail.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 17:05 EDT

Monitoring - OIT will continue to monitor the service but initial indications from the vendor are that the issue with OWA (mail.duke.edu) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 15:58 EDT

Identified - OIT has confirmed a service issue with mail.duke.edu, Outlook on the web (OWA). Users may not be able to access their email via mail.duke.edu.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about OWA visit OIT's web page: https://oit.duke.edu/service/email-and-calendar/
Mar 19, 14:52 EDT

NAS - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with NAS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 11:23 EDT

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with the NAS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 08:39 EDT

Identified - OIT has confirmed a service issue with NAS. Users cannot access the NAS shares hosted on oit-nas-nb11.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about NAS visit OIT's web page: https://oit.duke.edu/service/nas-server-and-archive/
Mar 19, 08:31 EDT

Email Routing/Delivery - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with email delivery has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 19, 08:22 EDT

Update - OIT staff are awaiting definitive confirmation from the vendor but our analysis shows that there have been no bounced emails for several hours. We will post additional information as soon as we received it from the vendor.
Mar 18, 16:28 EDT

Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
Mar 18, 13:48 EDT

Identified - OIT has confirmed a service issue with email. Users may receive a 'bounced' notification when sending an email from their Duke email account to other Duke email addresses as well as non-Duke email addresses. Additionally, email being sent to your Duke email account from other Duke email addresses or non-Duke email addresses may bounce back to the sender.

If you receive a 'bounced' email message OIT is recommending that you try to resend the email.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Mar 18, 10:10 EDT

Mar 18, 2025

Mar 17, 2025

Tableau - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 17, 10:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:55 EDT

Scheduled - OIT has scheduled maintenance for Tableau. Users will not be able to access tableau.oit.duke.edu.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Tableau visit OIT's web page: https://oit.duke.edu/help/articles/kb0029601/
Mar 17, 09:53 EDT

Mar 16, 2025

Phone Services (VoIP) - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 EDT

Scheduled - Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted during the maintenance. Some callers trying to dial at the exact moment of a system restart may receive a busy tone, but should have no problem connecting by redialing.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Feb 12, 10:12 EST

Mar 15, 2025

Mar 14, 2025

No incidents reported.