All Systems Operational

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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Artificial Intelligence (AI) Operational
AI Gateway Operational
ChatGPT Edu Operational
Duke AI Chat Operational
DukeGPT Operational
Microsoft 365 Copilot Operational
MyGPT Builder Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Canvas Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
OIT Web Site Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Jabber - Maintenance Nov 17, 2025 17:00 - Nov 18, 2025 02:00 EST

OIT has scheduled maintenance for Cisco Jabber. There will be a 30 minute outage for all Jabber chat users, including chat rooms. No impact to Jabber softphones is expected. Users are encouraged to use other means of instant messaging for the duration of the outage. Some users may need to sign out of Jabber and sign back in if the client does not automatically failover during the migrations

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber
Posted on Nov 05, 2025 - 10:22 EST

ePrint - Maintenance Nov 26, 2025 09:00-11:00 EST

OIT has scheduled maintenance for ePrint. ePrint will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Posted on Nov 05, 2025 - 10:25 EST
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
MyDuke, Web Gifts, Streamer, Event Calendar, and Bursar E-Check - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 EST
Scheduled - OIT has scheduled maintenance for the web applications listed below. They will be unavailable during the maintenance window. These include:

Web Gifts (https://www.gifts.duke.edu/)
MyDuke Student Portal (https://my.duke.edu/students/)
Bursar E-Check (https://www.dukeonline.duke.edu/bursar/)
Streamer (https://streamer.oit.duke.edu/)
Event Calendar - Calendar Administration (not the website)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 12, 10:18 EST
Call Center Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST
Scheduled - Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Oct 22, 10:14 EDT
Nov 12, 2025
Nov 11, 2025
SISS PeopleSoft Applications - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 EST
Scheduled - OIT has scheduled maintenance for SISS PeopleSoft. The applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu

The Duke Alumni site (alumni.duke.edu) will have degraded student related services during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Nov 10, 09:55 EST
Scholars@Duke Website and Data Feeds - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 13:00 EST
Scheduled - OIT has scheduled maintenance for Scholars@Duke. Scholars@Duke webpages (https://scholars.duke.edu/) and related data feeds (Widgets) will be unavailable for approximately 1 hour during the maintenance window.

If you have any questions about the maintenance please contact the Scholars@Duke support team: https://help.scholars.duke.edu/

For more information about Scholars@Duke: https://help.scholars.duke.edu/about-scholarsduke/
Nov 5, 12:41 EST
Nov 10, 2025
Confluence Wiki and Jira - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Confluence Wiki and Jira logins has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 10, 16:30 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Confluence Wiki and Jira logins has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 10, 15:21 EST
Identified - OIT has confirmed a service issue with Confluence Wiki and Jira. Users are currently unable to log in via Shibboleth (Shib). However, those who were previously authenticated into the applications remain unaffected.

OIT staff have opened a support case with the vendor but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Confluence Wiki and Jira visit OIT's web page: https://oit.duke.edu/help/articles/kb0037026/
Nov 10, 10:03 EST
Zoom Meetings - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 EST
Scheduled - The vendor has scheduled maintenance for Zoom Meetings. Users may experience a brief loss of service during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/help/articles/kb0029318/
Nov 7, 07:51 EST
Nov 9, 2025
Nov 8, 2025
SAP Systems - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 EST
Scheduled - OIT has scheduled maintenance for SAP Systems. Duke@Work and SAP NW Portal will be unavailable during the maintenance period.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 7, 07:46 EST
Nov 7, 2025
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:01 EST
Scheduled - OIT has scheduled maintenance VPN. Users connected to the VPN may be disconnected and will need to reconnect during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Nov 7, 13:37 EST
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Wolfram (Mathematica) - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 11:00 EST
Scheduled - On November 3, 2025, Duke University will transition Wolfram (Mathematica) product access to Single Sign-On (SSO). During this transition, there may be brief downtime, and new users may experience temporary access issues. Existing users will not be affected, and the software will continue to function normally.

After the transition, all users will log in using their Duke SSO credentials.

If you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about (SERVICE NAME) visit OIT's web page: (URL)
Oct 22, 10:27 EDT
Virtual Server Hosting- Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with virtual server hosting has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 3, 11:00 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with virtual server hosting has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 3, 09:59 EST
Investigating - OIT staff are currently investigating reports of service issues with virtual server hosting. The only reported service impact at this time is with ConnectWise Control (ScreenConnect).

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 3, 09:41 EST
Nov 2, 2025
SAP Systems - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:30 EST
Scheduled - OIT has scheduled maintenance for SAP Systems. All SAP Production Systems (PRD) (including Duke@Work and Buy @Duke) will be unavailable during the maintenance period.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Oct 30, 09:07 EDT
Self Service Tools - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 00:00 EDT
Scheduled - OIT has scheduled maintenance for Self Service Tools. Users will not be able to update their passwords via the Account Self Service page (https://idms-web-selfservice.oit.duke.edu/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools
Oct 29, 10:14 EDT
Nov 1, 2025

No incidents reported.

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