All Systems Operational

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Accounts and Email Operational
Active Directory Operational
Alumni Email Operational
Directory Services Operational
Email Alias Operational
Group Manager Operational
Kerberos Operational
Mail Transport and Routing Operational
NetID Operational
OneLink Operational
Self Service Tools Operational
Service Desk Utilities Operational
Shibboleth Operational
Sponsored Guest Tool Operational
Collaboration and Communication Operational
911 Calls Operational
Call Center Services Operational
Call Recording Operational
CampusVision Operational
Cellular Infrastructure (DAS) Operational
Cvent Operational
Digital Signage Operational
Duke Box Operational
Duke Notify Operational
DukeWiki Operational
Electronic Fax Operational
Emergency Notifications Operational
Emma Operational
EMS Operational
Jabber Operational
Jira Operational
Microsoft Teams Operational
Microsoft 365 Operational
OneDrive For Business Operational
Phone Services Operational
Phone, Web, and Video Conferencing Operational
Qualtrics Operational
Scholars@Duke Operational
SharePoint Operational
Sympa Operational
Voice Mail Operational
Zoom Meetings Operational
DukeCard Operational
DukeCard Operational
Endpoint Management Operational
BigFix Operational
Jamf Pro Operational
Microsoft Endpoint Configuration Manager Operational
Information Systems and Automation Operational
API Healthcare Operational
DukeHub (PeopleSoft) Operational
Duke@Work Portal Operational
Gift Records (gifts.duke.edu) Operational
Gitlab Operational
Kuali Build Operational
Perceptive Content (ImageNow) Operational
Research Computing Operational
SAP Operational
Tableau Operational
Network Operational
Core Network Operational
Data Center Network Operational
DukeBlue Operational
eduRoam Operational
Network Registration Operational
Public Internet Operational
VPN Operational
Other Operational
Other Operational
Printing and Labs Operational
ePrint Operational
3DprinterOS Operational
Security Operational
Certificate Issuance Operational
1Password Operational
Multi-Factor Authentication Operational
Network Firewall Operational
Phishing Alert Operational
Security Alert Operational
Splunk Operational
Teaching and Learning Tools Operational
Canvas Operational
Container Manager (CMGR Coursework Containers) Operational
Coursera Operational
Kits Operational
LinkedIn Learning Operational
Panopto Operational
Sakai Operational
Software License Management Operational
Virtual Computing Manager (VCM Coursework VMs) Operational
Warpwire Operational
Virtualization and Storage Operational
Clockworks Operational
Database Hosting and Administration Operational
Data Storage Operational
Load Balancing Operational
Log Analysis Operational
NAS Operational
OpenShift Operational
Rubrik Backup Operational
Virtual Server Hosting Operational
Web and Applications Operational
Duke Today Operational
DukeMobile Operational
Main Duke Website (www.duke.edu) Operational
MyDuke Operational
Sites@Duke Express (WordPress) Operational
Sites@Duke Pro Operational
Wireless and Wired Connectivity Operational
West Campus Buildings Operational
Central Campus Buildings Operational
East Campus Buildings Operational
Remote/Off Campus Buildings Operational
West Campus Residence Halls Operational
Central Campus Residence Halls Operational
East Campus Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Phone Services (VoIP) - Maintenance Nov 20, 2024 18:00-20:00 EST
Phone Services (VoIP) has maintenance scheduled. During the update process phones will perform a quick restart to initiate the firmware download process. This restart will last 60 seconds or less. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services.
Posted on Nov 13, 2024 - 10:26 EST
API Healthcare - Maintenance Nov 21, 2024 01:00-07:00 EST
OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Oct 30, 2024 - 10:22 EDT
Erwin Mill and Grey Building - Network Maintenance Nov 21, 2024 17:00-20:00 EST
OIT has scheduled Network maintenance for the Erwin Mill and Grey Building Networks. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:19 EST
Tableau, Imagenow, and Dukehub - Maintenance Nov 23, 2024 05:00-14:00 EST
OIT has scheduled maintenance for Tableau, Imagenow, and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
Posted on Nov 20, 2024 - 10:22 EST
Call Center Services - Maintenance Dec 6, 2024 20:00 - Dec 7, 2024 00:00 EST
OIT has scheduled maintenance for Call Center Services. During the update process phones will perform a quick restart to initiate the firmware download process. This restart will last 60 seconds or less. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Nov 13, 2024 - 10:31 EST
Load Balancing Telcom and NC1 - Maintenance Dec 16, 2024 16:00-18:00 EST
OIT has scheduled maintenance for the Load Balancing environment in Telcom and NC1. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:26 EST
Load Balancing Fitz - Maintenance Dec 17, 2024 16:00-18:00 EST
OIT has scheduled maintenance for the Load Balancing environment in Fitz. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:27 EST
Load Balancing Telcom, Fitz, and NC1 - Maintenance Dec 18, 2024 16:00-18:00 EST
OIT has scheduled maintenance for the Load Balancing environment in Telcom, Fitz, and NC1. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:31 EST
Past Incidents
Nov 20, 2024
Panopto - Possible Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Panopto has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 20, 12:57 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Panopto has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 20, 11:18 EST
Update - We are continuing to investigate this issue.
Nov 20, 10:42 EST
Investigating - OIT staff are currently investigating reports of service issues with Panopto. Users might not be able to access the Web site, Video Playback, Search, Record/Upload, Process/Encode or Integrations.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Panopto visit OIT's web page: https://oit.duke.edu/
Nov 20, 10:40 EST
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Nov 11, 09:16 EST
Nov 19, 2024
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
EMS (Space Management and Room Scheduling) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with EMS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 15, 07:03 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with EMS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 14, 14:55 EST
Identified - OIT has confirmed a service issue with EMS. Users cannot access the EMS site to manage spaces and schedule rooms.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about EMS visit OIT's web page: https://oit.duke.edu/service/ems-space-management-and-room-scheduling/
Nov 14, 13:57 EST
Nov 14, 2024
Teer, Hudson Annex, and Hudson - Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 EST
Scheduled - OIT has scheduled Network maintenance for the Teer, Hudson Annex, and Hudson Networks. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 10:20 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024
VPN - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST
Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Nov 6, 10:11 EST
Wireless Network - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 EST
Scheduled - OIT has scheduled maintenance for the wireless network at the following locations:

Allen
BioSci
Bostock
Broadhead
Bryan Center
Chapel
Chiller Plant 2
Ciemas
Divinity
Environmental
French
Grainger Hall
Gray
Gross Chem
Hudson
Hudson Annex
Langford
Languages
LSRC
North Bldg
OldChem
Penn
Perkins
Physics
Pratt/Wilkinson
SocPsy
SocSci
Teer
Telcom
West Campus Stem Plant
Westbrook

Users will be very briefly disconnected from their wireless connection but will immediately reconnect. This will happen twice during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the wireless network visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Nov 7, 08:37 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Gross Hall - Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 EST
Scheduled - OIT has scheduled Network maintenance for the Gross Hall Network. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 5, 13:19 EST
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