Duke IT Status

All Systems Operational

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Group Manager Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Sponsored Guest Tool Operational

Collaboration and Communication Operational

911 Calls Operational

Call Center Services Operational

Call Recording Operational

CampusVision Operational

Cellular Infrastructure (DAS) Operational

Cvent Operational

Digital Signage Operational

Duke Box Operational

Duke Notify Operational

DukeWiki Operational

Electronic Fax Operational

Emergency Notifications Operational

Emma Operational

EMS Operational

Jabber Operational

Jira Operational

Microsoft Teams Operational

Microsoft 365 Operational

OneDrive For Business Operational

Phone Services Operational

Phone, Web, and Video Conferencing Operational

Qualtrics Operational

Scholars@Duke Operational

SharePoint Operational

Sympa Operational

Voice Mail Operational

Zoom Meetings Operational

DukeCard Operational

Endpoint Management Operational

BigFix Operational

Jamf Pro Operational

Microsoft Endpoint Configuration Manager Operational

Information Systems and Automation Operational

API Healthcare Operational

DukeHub (PeopleSoft) Operational

Duke@Work Portal Operational

Gift Records (gifts.duke.edu) Operational

Gitlab Operational

Kuali Build Operational

Perceptive Content (ImageNow) Operational

Research Computing Operational

SAP Operational

Tableau Operational

Network Operational

Core Network Operational

Data Center Network Operational

DukeBlue Operational

eduRoam Operational

Network Registration Operational

Public Internet Operational

VPN Operational

Other Operational

Printing and Labs Operational

ePrint Operational

3DprinterOS Operational

Security Operational

Certificate Issuance Operational

1Password Operational

Multi-Factor Authentication Operational

Network Firewall Operational

Phishing Alert Operational

Security Alert Operational

Splunk Operational

Teaching and Learning Tools Operational

Canvas Operational

Container Manager (CMGR Coursework Containers) Operational

Coursera Operational

Kits Operational

LinkedIn Learning Operational

Panopto Operational

Sakai Operational

Software License Management Operational

Virtual Computing Manager (VCM Coursework VMs) Operational

Warpwire Operational

Virtualization and Storage Operational

Clockworks Operational

Database Hosting and Administration Operational

Data Storage Operational

Load Balancing Operational

Log Analysis Operational

NAS Operational

OpenShift Operational

Rubrik Backup Operational

Virtual Server Hosting Operational

Web and Applications Operational

Duke Today Operational

DukeMobile Operational

Main Duke Website (www.duke.edu) Operational

MyDuke Operational

Sites@Duke Express (WordPress) Operational

Sites@Duke Pro Operational

Wireless and Wired Connectivity Operational

West Campus Buildings Operational

Central Campus Buildings Operational

East Campus Buildings Operational

Remote/Off Campus Buildings Operational

West Campus Residence Halls Operational

Central Campus Residence Halls Operational

East Campus Residence Halls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

API Healthcare - Maintenance Nov 21, 2024 01:00-07:00 EST

OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Oct 30, 2024 - 10:22 EDT

Erwin Mill and Grey Building - Network Maintenance Nov 21, 2024 17:00-20:00 EST

OIT has scheduled Network maintenance for the Erwin Mill and Grey Building Networks. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:19 EST

Tableau, Imagenow, and Dukehub - Maintenance Nov 23, 2024 05:00-14:00 EST

OIT has scheduled maintenance for Tableau, Imagenow, and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
Posted on Nov 20, 2024 - 10:22 EST

Call Center Services - Maintenance Dec 6, 2024 20:00 - Dec 7, 2024 00:00 EST

OIT has scheduled maintenance for Call Center Services. During the update process phones will perform a quick restart to initiate the firmware download process. This restart will last 60 seconds or less. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted on Nov 13, 2024 - 10:31 EST

Load Balancing Telcom and NC1 - Maintenance Dec 16, 2024 16:00-18:00 EST

OIT has scheduled maintenance for the Load Balancing environment in Telcom and NC1. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:26 EST

Load Balancing Fitz - Maintenance Dec 17, 2024 16:00-18:00 EST

OIT has scheduled maintenance for the Load Balancing environment in Fitz. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:27 EST

Load Balancing Telcom, Fitz, and NC1 - Maintenance Dec 18, 2024 16:00-18:00 EST

OIT has scheduled maintenance for the Load Balancing environment in Telcom, Fitz, and NC1. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Nov 20, 2024 - 10:31 EST

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Phone Services (VoIP) - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 EST

Scheduled - Phone Services (VoIP) has maintenance scheduled. During the update process phones will perform a quick restart to initiate the firmware download process. This restart will last 60 seconds or less. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services.
Nov 13, 10:26 EST

Panopto - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Panopto has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 20, 12:57 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Panopto has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 20, 11:18 EST

Update - We are continuing to investigate this issue.
Nov 20, 10:42 EST

Investigating - OIT staff are currently investigating reports of service issues with Panopto. Users might not be able to access the Web site, Video Playback, Search, Record/Upload, Process/Encode or Integrations.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Panopto visit OIT's web page: https://oit.duke.edu/
Nov 20, 10:40 EST

VPN - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST

Scheduled - OIT has scheduled maintenance VPN. There is no anticipated service impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Nov 11, 09:16 EST

Nov 19, 2024

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

EMS (Space Management and Room Scheduling) - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with EMS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 15, 07:03 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with EMS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Nov 14, 14:55 EST

Identified - OIT has confirmed a service issue with EMS. Users cannot access the EMS site to manage spaces and schedule rooms.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about EMS visit OIT's web page: https://oit.duke.edu/service/ems-space-management-and-room-scheduling/
Nov 14, 13:57 EST

Nov 14, 2024

Teer, Hudson Annex, and Hudson - Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 EST

Scheduled - OIT has scheduled Network maintenance for the Teer, Hudson Annex, and Hudson Networks. There will be a complete loss of network connectivity during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Nov 13, 10:20 EST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

VPN - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST

Wireless Network - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 05:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 EST

Scheduled - OIT has scheduled maintenance for the wireless network at the following locations:

Allen
BioSci
Bostock
Broadhead
Bryan Center
Chapel
Chiller Plant 2
Ciemas
Divinity
Environmental
French
Grainger Hall
Gray
Gross Chem
Hudson
Hudson Annex
Langford
Languages
LSRC
North Bldg
OldChem
Penn
Perkins
Physics
Pratt/Wilkinson
SocPsy
SocSci
Teer
Telcom
West Campus Stem Plant
Westbrook

Users will be very briefly disconnected from their wireless connection but will immediately reconnect. This will happen twice during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the wireless network visit OIT's web page: https://oit.duke.edu/what-we-do/services/wireless-network
Nov 7, 08:37 EST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.