Box.com - Service Issue
Identified - OIT has confirmed a service issue with Box.com. A variety of issues have been reported, including problems loading Box Notes and accessing files. Updated details can be found at https://status.box.com/.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Box.com visit OIT's web page: https://oit.duke.edu/service/duke-box/
Jun 12, 2025 - 14:48 EDT
Investigating - OIT staff are currently investigating reports of service issues with Box.com. Users are reporting various issues when accessing Box.com, including but not limited to issues loading Box Notes.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Box.com visit OIT's web page: https://oit.duke.edu/service/duke-box/
Jun 12, 2025 - 14:34 EDT

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Scheduled Maintenance

ePrint - Maintenance Jun 15, 2025 07:00-08:00 EDT

OIT has scheduled maintenance for ePrint. There will be a brief interruption to the ePrint Mobile Print system, but Pop-up submissions will still function during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint
Posted on Jun 11, 2025 - 10:28 EDT

Network Firewall - Maintenance Jun 16, 2025 21:00 - Jun 17, 2025 02:00 EDT

OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
Posted on Jun 11, 2025 - 10:26 EDT

API Healthcare - Maintenance Jun 19, 2025 01:00-06:00 EDT

OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Posted on Jun 11, 2025 - 10:25 EDT
Jun 12, 2025

Unresolved incident: Box.com - Service Issue.

Jun 11, 2025
Software Licensing (software.duke.edu) - Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 EDT
Scheduled - OIT has scheduled maintenance for Software Licensing (software.duke.edu). This maintenance includes the deployment of an updated version of the site. During the launch, the front-end may be unavailable, or you may see an "insecure content" message for up to 10 minutes.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about software licensing visit OIT's web page: https://oit.duke.edu/what-we-do/services/software-licensing
Jun 10, 13:21 EDT
Software Licensing (software.duke.edu) - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Software Licensing (software.duke.edu) has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 11, 14:54 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Software Licensing (software.duke.edu) has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 11, 13:55 EDT
Identified - OIT has confirmed a service issue with Software Licensing (software.duke.edu). Scheduled maintenance has run into issues and the site is currently unavailable.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about software licensing visit OIT's web page: https://oit.duke.edu/what-we-do/services/software-licensing
Jun 11, 11:29 EDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
SPOK IT - Possible Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with SPOK has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 7, 17:40 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SPOK has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 7, 15:37 EDT
Investigating - OIT staff are currently investigating reports of service issues with SPOK Smart Console.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about SPOK visit OIT's web page: https://oit.duke.edu/
Jun 7, 15:33 EDT
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Network Firewall - Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 EDT
Scheduled - OIT has scheduled maintenance for the Network Firewall. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Firewall visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-firewall
May 28, 10:19 EDT
Jun 3, 2025
Qualtrics - Confirmed Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 3, 15:16 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Qualtrics has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 3, 14:23 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution. OIT has confirmed that the issue is only impacting collaboration requests. All other outgoing messaging is functioning normally.
May 30, 10:30 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
May 28, 07:58 EDT
Update - OIT staff are still working with the vendor to restore service but there is no estimated time to resolution.
May 23, 14:46 EDT
Update - OIT has confirmed issues with Duke Qualtrics users sending collaboration invitations to external users, outside the Duke Qualtrics environment. Collaboration invitations may not have been received by their intended recipients. This issue does not appear to affect distributions. OIT staff are working with the vendor but there is not estimated time to resolution.
May 21, 11:51 EDT
Identified - OIT has confirmed a service issue with Qualtrics. Duke users may not be able to send collaboration invitations to external users, outside the Duke Qualtrics environment.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Qualtrics visit OIT's web page: https://oit.duke.edu/service/qualtrics/
May 21, 10:57 EDT
Jun 2, 2025
ScreenConnect - Possible Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with ScreenConnect has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 2, 09:31 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with ScreenConnect has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 2, 08:37 EDT
Investigating - OIT staff are currently investigating reports of service issues with ConnectWise Control (ScreenConnect). Users might not be able to reach the site remote.oit.duke.edu

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jun 2, 08:27 EDT
North Building - Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 05:30 EDT
Scheduled - OIT has scheduled Network maintenance for the North Building. There will be a complete loss of network connectivity for approximately 10-15 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
May 28, 10:23 EDT
Jun 1, 2025

No incidents reported.

May 31, 2025
300 Fuller Street (PowerHouse) - Network Outage
Resolved - OIT has monitored the service and can confirm that the issue with 300 Fuller Street (Powerhouse) Wireless has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 31, 17:54 EDT
Monitoring - OIT will continue to monitor but initial indications are that the issue with 300 Fuller Street (PowerHouse) Network has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 31, 15:21 EDT
Investigating - OIT is investigating reports of a possible network outage at 300 Fuller Street (Powerhouse). We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 31, 14:02 EDT
Tableau, Imagenow, and Dukehub - Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:00 EDT
Scheduled - OIT has scheduled maintenance for Tableau, Imagenow, and Dukehub. These applications will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeHub visit the following web page: http://sissoffice.duke.edu/DukeHub/

For more information about Perceptive Content (ImageNow) visit OIT's web page: https://sissoffice.duke.edu/perceptive-content/
May 28, 10:21 EDT
May 30, 2025
MATLAB Online and MATLAB Mobile - Service Issue
Resolved - OIT has monitored the service and can confirm that the issue with signing into MATLAB Online and MATLAB Mobile has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 30, 07:56 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with signing into MATLAB Online and MATLAB Mobile has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
May 29, 14:32 EDT
Update - Vendor is still working to restore service but there is no estimated time to resolution.
May 27, 09:06 EDT
Update - Vendor is still working to restore service but there is no estimated time to resolution. More details can be found at: https://status.mathworks.com/
May 23, 17:08 EDT
Identified - OIT has confirmed a service issue with MATLAB Online and MATLAB Mobile. Currently users are unable to sign in or create new Mathworks accounts.

The vendor is aware of the issue and is working to restore service but there is no estimated time to resolution. https://status.mathworks.com/

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about MATLAB Online and MATLAB Mobile visit OIT's web page: https://oit.duke.edu/help/articles/kb0030777/
May 23, 11:03 EDT
May 29, 2025
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