Panopto - Service Issue

Incident Report for Duke IT

Resolved

OIT has monitored the service and can confirm that the vendor has resolved the issue with Panopto.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Feb 13, 2026 - 12:20 EST

Monitoring

OIT will continue to monitor the service but initial indications from the vendor are that the issue with Panopto has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Feb 13, 2026 - 10:38 EST

Identified

OIT has confirmed a service issue with Panopto. Users may experience errors when recording and uploading.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Panopto visit OIT's web page: https://oit.duke.edu/service/panopto/
Posted Feb 13, 2026 - 10:14 EST
This incident affected: Teaching and Learning Tools (Panopto).