Call Center Services - Maintenance
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Mar 20, 2024 - 23:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 20, 2024 - 21:30 EDT
Scheduled
OIT has scheduled maintenance for Call Center Services. Some agents could lose connection to Finesse or Jabber and will be failed over automatically, or have to log back in to finesse if they receive a CTI Failure.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted Mar 06, 2024 - 10:13 EST
This scheduled maintenance affected: Collaboration and Communication (Call Center Services).
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