Call Center Services - Maintenance

Scheduled for Mar 27, 20:00 EDT - Mar 28, 02:00 EDT

Scheduled

OIT has scheduled maintenance for Call Center Services. Agents will see the red bar in finesse and then be reconnected automatically. Some agents may have to sign back into finesse after the failover event. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Posted Mar 12, 2025 - 10:25 EDT

This scheduled maintenance affects: Collaboration and Communication (Call Center Services).