Call Center Services - Maintenance

Scheduled Maintenance Report for Duke IT

Completed

The scheduled maintenance has been completed.

Posted Mar 28, 2025 - 02:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 27, 2025 - 20:00 EDT

Scheduled

OIT has scheduled maintenance for Call Center Services. Agents will see the red bar in finesse and then be reconnected automatically. Some agents may have to sign back into finesse after the failover event. No active calls will be disrupted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Posted Mar 12, 2025 - 10:25 EDT

This scheduled maintenance affected: Collaboration and Communication (Call Center Services).