Call Center Services - Maintenance
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Mar 24, 2023 - 02:01 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 23, 2023 - 22:15 EDT
Scheduled
Call Center Services has maintenance scheduled. Agents will be logged off and will need to log back on at least 2 times during the maintenance period. Active calls will not be impacted but agents will not be able to transfer if they are on a call when a logout happens.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted Mar 23, 2023 - 12:02 EDT
This scheduled maintenance affected: Collaboration and Communication (Call Center Services).
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