Confluence Cloud Wiki - Service Issue
Incident Report for Duke IT
Resolved
OIT has monitored the service and can confirm that the issue with the Confluence Cloud Wiki has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Mar 26, 2024 - 13:31 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with the Confluence Cloud Wiki has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Mar 26, 2024 - 12:14 EDT
Identified
OIT has confirmed a service issue with Confluence Cloud Wiki. Users may receive a 'Bad Gateway Error'. The vendor, Atlassian, has posted an outage notice: https://confluence.status.atlassian.com/incidents/c3t76n53v2k9

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Mar 26, 2024 - 10:21 EDT
Investigating
OIT staff are currently investigating reports of service issues with Confluence Cloud Wiki. Users might not be able to access Confluence Cloud Wiki sites.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Confluence Cloud Wiki visit OIT's web page: https://oit.duke.edu/help/articles/kb0037026/
Posted Mar 26, 2024 - 09:57 EDT
This incident affected: Collaboration and Communication (DukeWiki).