Long Distance Phone Calls (Outbound) - Confirmed Service Issue
Incident Report for Duke IT
Resolved
OIT has monitored the service and can confirm that the issue with outbound long distance phone calls has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted May 11, 2023 - 15:07 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with outbound long distance phone calls has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted May 11, 2023 - 12:49 EDT
Identified
OIT has confirmed a service issue with outbound long distance phone calls. Users may not be able to make outbound long distance calls from Duke phones.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about long distance phone calls visit OIT's web page: https://oit.duke.edu/what-we-do/applications/local-and-long-distance-service
Posted May 11, 2023 - 12:17 EDT
This incident affected: Collaboration and Communication (Phone Services).