OIT has monitored the service and can confirm that the issue with Panopto has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 03, 2026 - 17:56 EST
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with Panopto has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 03, 2026 - 16:19 EST
Update
Update from Panopto: The source of the increased error rates has been mitigated, and impacted sessions are being reprocessed. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.
Posted Nov 03, 2026 - 15:53 EST
Identified
The Panopto NA Cloud is experiencing an increased error rate in the media processing pipeline.
The vendor, Panopto, is working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.