Phone Services (VoIP) - Maintenance
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Apr 25, 2024 - 04:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 24, 2024 - 20:00 EDT
Scheduled
Phone Services (VoIP) has maintenance scheduled. No active calls will be impacted during the maintenance but phones will restart (possibly more than once). Some callers trying to dial at the exact moment of a system restart may receive a busy tone, but should have no problem connecting by redialing. Call Center agents will also be logged out and will need to log back in approximately 3 times during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services
Posted Apr 03, 2024 - 10:53 EDT
This scheduled maintenance affected: Collaboration and Communication (Call Center Services, Phone Services).
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