Call Center Services - Maintenance
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Apr 28, 2024 - 04:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 27, 2024 - 20:00 EDT
Scheduled
OIT has scheduled maintenance for Call Center Services. During the phone restarts no active calls will be impacted. All Finesse Agents will be logged out of Finesse and required to log back in after each restart (5 restarts during the maintenance).

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted Apr 03, 2024 - 10:51 EDT
This scheduled maintenance affected: Collaboration and Communication (Call Center Services).
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