OIT has confirmed that Jabber 'User Status' is currently not updating and is remaining in the 'available' state. All Jabber services are functioning with the exception of the user presence status.
OIT staff are working with the vendor to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber