OIT has monitored the service and can confirm that the issue with the Duke Human Resources chatbot, Ask CHRIS, has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Oct 14, 2026 - 14:06 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with the Duke Human Resources chatbot, Ask CHRIS, has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Oct 14, 2026 - 12:41 EDT
Identified
OIT has identified a service issue affecting the Duke Human Resources chatbot, Ask CHRIS. Users may receive an error message when submitting questions related to human resources information.
OIT staff are working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.