MATLAB Online and MATLAB Mobile - Service Issue

Incident Report for Duke IT

Resolved

OIT has monitored the service and can confirm that the issue with signing into MATLAB Online and MATLAB Mobile has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted May 30, 2025 - 07:56 EDT

Monitoring

OIT will continue to monitor the service but initial indications are that the issue with signing into MATLAB Online and MATLAB Mobile has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted May 29, 2025 - 14:32 EDT

Update

Vendor is still working to restore service but there is no estimated time to resolution.
Posted May 27, 2025 - 09:06 EDT

Update

Vendor is still working to restore service but there is no estimated time to resolution. More details can be found at: https://status.mathworks.com/
Posted May 23, 2025 - 17:08 EDT

Identified

OIT has confirmed a service issue with MATLAB Online and MATLAB Mobile. Currently users are unable to sign in or create new Mathworks accounts.

The vendor is aware of the issue and is working to restore service but there is no estimated time to resolution. https://status.mathworks.com/

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about MATLAB Online and MATLAB Mobile visit OIT's web page: https://oit.duke.edu/help/articles/kb0030777/
Posted May 23, 2025 - 11:03 EDT
This incident affected: Other (Other).