Resolved
OIT has monitored the service and can confirm that the issue with the virtual server hosting environment has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Jan 02, 2026 - 19:34 EST
Monitoring
We have successfully restored the impacted virtual machines and associated services. Systems should now be operational, but if you continue to experience any issues or service disruptions, please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Jan 02, 2026 - 19:13 EST
Update
OIT has successfully restored approximately 75% of the impacted virtual machines with about 30 virtual machines still impacted. Services are continuing to come back online as we work towards full recovery.
We appreciate your patience and will provide further updates as progress continues.
Posted Jan 02, 2026 - 17:58 EST
Update
We are currently experiencing gradual recovery of virtual machines. Some services have been restored but other systems are still unavailable.
OIT is actively working to ensure full restoration as quickly as possible. We appreciate your patience and will provide further updates as recovery continues.
Posted Jan 02, 2026 - 17:32 EST
Update
We are continuing to work on a fix for this issue.
Posted Jan 02, 2026 - 15:41 EST
Identified
Preliminary analysis suggests an issue within the Hypervisor (Hyper-V) virtual server hosting environment. A significant number of virtual machines—and consequently numerous services—are affected
OIT staff are still working to restore service but there is no estimated time to resolution. We will provide updates as we have them.
Posted Jan 02, 2026 - 15:39 EST
Investigating
OIT is investigating possible infrastructure issues that are causing multiple service outages across campus. If you are experiencing a service issue please report it to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site. Your reports will help OIT determine the possible extend of the outage.
Posted Jan 02, 2026 - 15:26 EST
This incident affected: Accounts and Email (Active Directory, Alumni Email, Directory Services, Email Alias, Group Manager, Kerberos, Mail Transport and Routing, NetID, OneLink, Self Service Tools, Service Desk Utilities, Shibboleth, Sponsored Guest Tool), Collaboration and Communication (911 Calls, Call Center Services, Call Recording, CampusVision, Cellular Infrastructure (DAS), Cvent, Digital Signage, Duke Box, Duke Notify, DukeWiki, Electronic Fax, Emergency Notifications, Emma, EMS, Jabber, Jira, Microsoft Teams, Microsoft 365, OneDrive For Business, Phone Services, Phone, Web, and Video Conferencing, Qualtrics, Scholars@Duke, SharePoint, Sympa, Voice Mail, Zoom Meetings), Information Systems and Automation (API Healthcare, DukeHub (PeopleSoft), Duke@Work Portal, Gift Records (gifts.duke.edu), Gitlab, Kuali Build, Perceptive Content (ImageNow), Research Computing, SAP, Tableau), Network (Core Network, Data Center Network, DukeBlue, eduRoam, Public Internet, VPN), Other (Other), Printing and Labs (ePrint, 3DprinterOS), Web and Applications (Duke Today, DukeMobile, Main Duke Website (www.duke.edu), MyDuke, OIT Web Site, Sites@Duke Express (WordPress), Sites@Duke Pro), Endpoint Management (BigFix, Jamf Pro, Microsoft Endpoint Configuration Manager), Wireless and Wired Connectivity (West Campus Buildings, Central Campus Buildings, East Campus Buildings, Remote/Off Campus Buildings, West Campus Residence Halls, Central Campus Residence Halls, East Campus Residence Halls), Security (Certificate Issuance, 1Password, Multi-Factor Authentication, Network Firewall, Phishing Alert, Security Alert, Splunk), Virtualization and Storage (Clockworks, Database Hosting and Administration, Data Storage, Load Balancing, Log Analysis, NAS, OpenShift, Rubrik Backup, Virtual Server Hosting), Teaching and Learning Tools (Canvas, Container Manager (CMGR Coursework Containers), Coursera, Kits, LinkedIn Learning, Panopto, Software License Management, Virtual Computing Manager (VCM Coursework VMs), Warpwire), Artificial Intelligence (AI) (AI Gateway, ChatGPT Edu, Duke AI Chat, DukeGPT, Microsoft 365 Copilot, MyGPT Builder), and DukeCard (DukeCard).