OIT has monitored the service and can confirm that the issue with Qualtrics has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Mar 10, 2025 - 15:46 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with Qualtrics has been resolved. A writeup with information on what happened, what it affected, and what can be done post-incident can be found at this link:
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Mar 07, 2025 - 10:49 EST
Update
The vendor is still working to restore service but there is no estimated time to resolution.
Posted Mar 06, 2025 - 15:14 EST
Update
The vendor, Qualtrics, has begun to apply and validate fixes. Unfortunately, the process is taking longer than expected so full service recovery may not occur until tomorrow. We will provide additional updates as we receive them from the vendor.
Posted Mar 05, 2025 - 10:24 EST
Update
The vendor believes they have identified the root cause and will apply a fix overnight. We will update this again once we've verified the problem has been corrected.
Posted Mar 04, 2025 - 13:23 EST
Update
The vendor is still working to restore service but there is no estimated time to resolution.
Posted Mar 03, 2025 - 09:53 EST
Update
OIT staff are still working with the vendor to restore service. The vendor believes they have identified the root problem and are working toward a fix. We do not have an ETA for resolution at this time.
Posted Feb 28, 2025 - 10:07 EST
Update
OIT has confirmed a service issue with Qualtrics. Qualtrics email triggers, which send a notification following form or survey submission, appear not to be working. In addition Qualtrics email distributions are affected. OIT staff continue to work with the vendor but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Feb 24, 2025 - 12:42 EST
Update
OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Feb 23, 2025 - 19:56 EST
Update
OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Feb 23, 2025 - 07:44 EST
Update
OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Feb 22, 2025 - 19:32 EST
Update
OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Feb 22, 2025 - 14:30 EST
Update
OIT has confirmed a service issue with Qualtrics. Qualtrics email triggers, which send a notification following form or survey submission, appear not to be working.
OIT staff are working with the vendor to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Feb 22, 2025 - 09:31 EST
Update
OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Feb 22, 2025 - 05:38 EST
Update
OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Feb 22, 2025 - 01:15 EST
Update
OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Feb 21, 2025 - 20:40 EST
Identified
OIT has confirmed a service issue with Qualtrics. Qualtrics email triggers, which send a notification following form or survey submission, appear not to be working.
OIT staff are working with the vendor to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Feb 21, 2025 - 17:39 EST
This incident affected: Collaboration and Communication (Qualtrics).