VPN - Informational Notice

Incident Report for Duke IT

Resolved

This incident has been resolved.

Posted Dec 12, 2016 - 09:54 EST

Monitoring

Some users have reported problems establishing a VPN connection after this morning's maintenance. Users have seen the following error message: "The VPN connection failed due to unsuccessful domain name resolution.”

This is corrected by typing over their default profile of "Duke VPN" with "portal.duke.edu", in the field next to the Connect button of their VPN client.

Additionally, there have been a few users who reported connection issues while attempting to connect from an older Mac, with an older VPN client installation. For these cases, we recommend that you please contact the OIT Service Desk for assistance.

If you have any other issues with your VPN connection please contact the OIT Service Desk: https://oit.duke.edu/help

Posted Dec 09, 2016 - 13:40 EST