VPN - Possible Service Issue

Incident Report for Duke IT

Resolved

OIT has monitored the service and can confirm that the VPN issue was resolved last evening.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 05, 2025 - 10:41 EDT

Monitoring

A VPN issue was resolved last evening. If you're still experiencing trouble connecting, please restart your VPN session and try again.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 05, 2025 - 09:32 EDT

Investigating

OIT staff are currently investigating reports of service issues with the VPN. Users might not be able to connect to the VPN.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about VPN visit OIT's web page: https://oit.duke.edu/service/vpn/
Posted Sep 05, 2025 - 09:00 EDT
This incident affected: Network (VPN).