OIT has monitored the service and can confirm that the issue with Spok Mobile paging has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 13, 2023 - 12:34 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with Spok Mobile Paging has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 13, 2023 - 10:40 EDT
Update
DHTS staff are still working with the vendor to restore service with no estimated time to resolution, but "pages sent to email" has been turned on to help reduce the risk of missed messages.
Posted Sep 12, 2023 - 13:22 EDT
Identified
OIT has confirmed a service issue with Spok Mobile paging. Expect delays or repeated messages with Spok Mobile page notifications. It is recommended to open the Spok Mobile app periodically to view messages received.
DHTS staff are working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.