Call Center Services - Maintenance

Scheduled for Mar 5, 12:00 EST - Mar 6, 03:00 EST

Scheduled

OIT has scheduled maintenance for Call Center Services. Finesse Agents will experience multiple failovers during the maintenance window. Most agents will reconnect automatically, but some may have to sign back into Finesse after failing over.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Posted Feb 18, 2026 - 10:16 EST

This scheduled maintenance affects: Collaboration and Communication (Call Center Services).