OIT has monitored the service and can confirm that the issue with Jabber Chat Rooms has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Aug 22, 2026 - 13:27 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with Jabber Chat Rooms has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Aug 21, 2026 - 18:30 EDT
Update
The issue affecting the Jabber Chat Rooms (group chats) is related to the ongoing infrastructure issues. OIT staff are still working to restore service but there is no estimated time to resolution.
Posted Aug 21, 2026 - 15:39 EDT
Identified
OIT has confirmed a service issue with Jabber Chat Rooms. Users cannot post messages into group chats in Jabber. Individual chats and phones are not affected.
OIT staff are working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Aug 21, 2026 - 12:18 EDT
This incident affected: Collaboration and Communication (Jabber).