OIT has monitored the service and can confirm that the issue with toll-free outbound calling has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 14, 2026 - 10:32 EST
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with toll-free outbound calling has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 14, 2026 - 08:20 EST
Identified
OIT has verified an issue with one of our carriers that caused sporadic toll-free outbound calling issues, this has been corrected and we are monitoring.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
For more information about Toll-Free Outbound Calling visit OIT's web page: https://oit.duke.edu/help
Posted Nov 13, 2026 - 22:01 EST
This incident affected: Collaboration and Communication (Phone Services, Phone, Web, and Video Conferencing).