OIT has monitored the service and can confirm that the issue with Webex Contact Center has been resolved.
If you are still experiencing service issues, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 21, 2026 - 14:04 EDT
Monitoring
OIT will continue to monitor the service, but initial indications are that the issue with Webex Contact Center has been resolved.
If you are still experiencing service issues, please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 21, 2026 - 11:56 EDT
Identified
OIT has confirmed a service issue with Webex Contact Center. University Finesse agents are currently unable to login.
OIT staff are working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts, please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 21, 2026 - 10:45 EDT
This incident affected: Collaboration and Communication (Call Center Services).