The vendor has monitored the service and confirmed that the issue with Box has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Jun 12, 2025 - 20:50 EDT
Monitoring
The vendor, Box, has reported that all services are currently operating at expected performance levels. They continue to actively monitor the situation for any potential ongoing service impact. For the latest updates, please visit: https://status.box.com/incidents/fv3cpmp3kcgq
Posted Jun 12, 2025 - 19:28 EDT
Identified
OIT has confirmed a service issue with Box.com. A variety of issues have been reported, including problems loading Box Notes and accessing files. Updated details can be found at https://status.box.com/.
OIT staff are working with the vendor to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
OIT staff are currently investigating reports of service issues with Box.com. Users are reporting various issues when accessing Box.com, including but not limited to issues loading Box Notes.
We will post additional details as they become available.
If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.