OIT has monitored the service and can confirm that the issue with ScreenConnect has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted 19 days ago. Jun 02, 2025 - 09:31 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with ScreenConnect has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted 19 days ago. Jun 02, 2025 - 08:37 EDT
Investigating
OIT staff are currently investigating reports of service issues with ConnectWise Control (ScreenConnect). Users might not be able to reach the site remote.oit.duke.edu
We will post additional details as they become available.
If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.