Call Centers (ACD) - Resolved
Incident Report for Duke IT
Resolved
Beginning around 12 pm today there was an issue with the Call Center (ACD) environment that impacted some calls into the system. OIT resolved the issue at 1 pm.

If you are still experiencing service issues or have questions about the possible impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Posted 13 days ago. Oct 09, 2019 - 13:40 EDT
This incident affected: Collaboration and Communication (Call Center Services).