OIT has monitored the service and can confirm that the issue with ePrint has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Feb 20, 2026 - 15:56 EST
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with ePrint - Office Products iMFPs (Integrated Multifunction Printers) - Sharp printers has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Feb 20, 2026 - 14:09 EST
Identified
OIT has confirmed a service issue with Office Products iMFPs (Integrated Multifunction Printers) - Sharp printers. Users cannot release print jobs from Sharp printers.
OIT staff are working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
For more information about ePrint visit OIT's web page: eprint.oit.duke.edu
Posted Feb 20, 2026 - 11:22 EST
This incident affected: Printing and Labs (ePrint).