OIT can confirm that the issue with OpenAI services (ChatGPT, Codex, or other applications and services that rely on OpenAI models) has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 03, 2026 - 14:33 EDT
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with OpenAI services (ChatGPT, Codex, or other applications and services that rely on OpenAI models) has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Sep 03, 2026 - 13:04 EDT
Update
The Anthropic Claude service has been restored and is operating normally. OpenAI has implemented mitigation measures and is continuing to monitor its services as they progress toward full recovery.
Posted Sep 03, 2026 - 12:34 EDT
Update
Anthropic Claude is also experiencing performance issues, status.claude.com
Posted Sep 03, 2026 - 11:29 EDT
Identified
OIT has confirmed a service issue with OpenAI services. Users may experience disruptions when accessing ChatGPT, Codex, or other applications and services that rely on OpenAI models. This is a widespread outage affecting OpenAI services broadly and is not specific to Duke University.
The vendor is working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.