OIT has monitored the service and can confirm that the issue with Jabber has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Posted Nov 19, 2020 - 10:43 EST
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with Jabber has been resolved.
If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Posted Nov 19, 2020 - 09:20 EST
Identified
OIT has confirmed a service issue with Jabber. Users logging into Jabber are shown as offline and cannot see the status of other Jabber users. Users that were logged into Jabber prior to the start of the issue are not having problems.
OIT staff are working to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help
Posted Nov 19, 2020 - 09:12 EST
Investigating
OIT staff are currently investigating reports of service issues with Jabber. We will post additional details as they become available.
If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help