OIT Service Desk Live Chat - Confirmed Service Issue

Incident Report for Duke IT

Identified

OIT has confirmed a service issue with the OIT Service Desk Live Chat service. Users are currently unable to connect to the Service Desk through Live Chat to request support.

Please use one of the alternative support options available on the OIT website: https://oit.duke.edu/help/

The vendor is actively working to restore service, but there is no estimated time for resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about the OIT Service Desk Live Chat visit OIT's web page: https://oit.duke.edu/help/

Posted Aug 31, 2026 - 08:39 EDT

This incident affects: Other (Other).