SPOK- Service Issue

Incident Report for Duke IT

Resolved

DHTS has monitored the service and can confirm that the issue with paging web not redirecting to the correct URL (https://pagingweb.duke.edu/smartweb) has been resolved.
Posted Jun 22, 2025 - 18:58 EDT

Update

DHTS has published updated instructions for directly dialing a Spok pager number. You can view the step-by-step guide here: https://duke.service-now.com/kb_view.do?sysparm_article=KB0038635
Posted Jun 22, 2025 - 17:48 EDT

Monitoring

OIT will continue to monitor the service but initial indications are that the issue with SPOK has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Jun 22, 2025 - 13:37 EDT

Investigating

OIT staff are currently investigating reports of service issues with SPOK paging. Users might not be able to direct dial pagers.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about SPOK visit OIT's web page: https://oit.duke.edu/
Posted Jun 22, 2025 - 11:42 EDT
This incident affected: Other (Other).