EMS (Space Management and Room Scheduling) - Confirmed Service Issue
Incident Report for Duke IT
Resolved
OIT has monitored the service and can confirm that the issue with EMS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 15, 2024 - 07:03 EST
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with EMS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 14, 2024 - 14:55 EST
Identified
OIT has confirmed a service issue with EMS. Users cannot access the EMS site to manage spaces and schedule rooms.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about EMS visit OIT's web page: https://oit.duke.edu/service/ems-space-management-and-room-scheduling/
Posted Nov 14, 2024 - 13:57 EST
This incident affected: Collaboration and Communication (EMS).