OIT has monitored the service and can confirm that the issue with Duke phone numbers hosted in Webex Cloud has been resolved.
If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 04, 2026 - 20:25 EST
Monitoring
Working with the vendor, OIT has implemented a workaround that has restored full service for Duke phone numbers hosted in the Webex Cloud.
Posted Nov 04, 2026 - 19:34 EST
Update
UPDATED IMPACT STATEMENT:
Duke phone numbers hosted in Webex Cloud Calling are currently unable to place calls to off-campus phone numbers. In addition, Duke phone numbers that have not yet been migrated to Webex Cloud Calling are unable to place calls to Duke phone numbers that have been migrated to the cloud. Calling between migrated Duke numbers and incoming calls from external phone numbers to Duke numbers continue to function normally.
Posted Nov 04, 2026 - 18:15 EST
Identified
OIT has identified an issue impacting local and long-distance calling. Duke phone numbers hosted in the cloud are currently unable to place calls to off-campus phone numbers. Calling between Duke numbers and incoming calls from external numbers to Duke numbers continue to function normally.
OIT staff are working with the vendor to restore service but there is no estimated time to resolution.
If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Posted Nov 04, 2026 - 18:05 EST
This incident affected: Collaboration and Communication (Phone Services).