Call Center Services - Maintenance
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Apr 10, 2024 - 00:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 09, 2024 - 20:00 EDT
Scheduled
OIT has scheduled maintenance for Call Center Services. Most agents should fail over automatically, but some may be required to log back into Finesse during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted Mar 20, 2024 - 10:32 EDT
This scheduled maintenance affected: Collaboration and Communication (Call Center Services).
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