Call Center Services - Maintenance

Scheduled Maintenance Report for Duke IT

Completed

The scheduled maintenance has been completed.

Posted Nov 13, 2025 - 00:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 12, 2025 - 22:00 EST

Scheduled

Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Posted Oct 22, 2025 - 10:14 EDT

This scheduled maintenance affected: Collaboration and Communication (Call Center Services).