Call Center Services - Maintenance

Scheduled Maintenance Report for Duke IT

Completed

The scheduled maintenance has been completed.

Posted May 03, 2025 - 04:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 02, 2025 - 17:00 EDT

Scheduled

OIT has scheduled maintenance for Call Center Services. Finesse Agents will experience multiple failovers during the maintenance window (after 8pm). Most agents will reconnect automatically, but some may have to sign back into Finesse after failing over.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Posted May 02, 2025 - 11:34 EDT

This scheduled maintenance affected: Collaboration and Communication (Call Center Services).