Automatic Call Distribution - Scheduled Maintenance
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Oct 19, 2016 - 23:01 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 19, 2016 - 20:01 EDT
Scheduled
OIT has scheduled maintenance for Automatic Call Distribution.

This maintenance will not impact any Call Center agents that are logged into the system or any calls that are in progress.

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Automatic Call Distribution visit OIT's web page: https://oit.duke.edu/help-articles/automatic-call-distribution-%E2%80%93-acd
Posted Oct 12, 2016 - 13:59 EDT