Duo (SMS Code Delays) - Possible Service Issue
Incident Report for Duke IT
Resolved
OIT has monitored the service and can confirm that the issue with Duo has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Posted Jan 19, 2021 - 13:54 EST
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with Duo has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Posted Jan 19, 2021 - 12:23 EST
Investigating
OIT staff are currently investigating reports of service issues with Duo. Users may experience delays in receiving SMS codes for multi-factor authentication.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duo visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duo
Posted Jan 19, 2021 - 12:07 EST
This incident affected: Security (Multi-Factor Authentication).