Call Center Services - Hardware Upgrade
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Mar 30, 2017 - 23:45 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 30, 2017 - 12:00 EDT
Scheduled
Call Center Services has scheduled a hardware upgrade. The only anticipated impact is that Call Center Agents will need to log off and back on at some point between 5:30 PM and 6 PM. No active calls will be dropped.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services
Posted Mar 22, 2017 - 11:14 EDT
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