NAS - Confirmed Service Issue
Incident Report for Duke IT
Resolved
OIT has monitored the service and can confirm that the issue with NAS has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help
Posted Feb 07, 2020 - 14:56 EST
Monitoring
OIT will continue to monitor the service but initial indications are that the issue with NAS has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help
Posted Feb 07, 2020 - 13:50 EST
Identified
OIT has confirmed a continuing service issue with certain NAS servers. There still are performance issues (slowness in client connections over NFS) on research storage which impacts the following NAS servers:

ssri-nas-fe13
oit-nas-fe13dc
oit-nas-fe13f

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/what-we-do/applications/nas-server-and-archive
Posted Feb 07, 2020 - 09:40 EST
This incident affected: Virtualization and Storage (NAS).