Finesse Agent Desktop - Upgrade
Scheduled Maintenance Report for Duke IT
Completed
The scheduled maintenance has been completed.
Posted Oct 19, 2017 - 23:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 19, 2017 - 21:00 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Oct 18, 2017 - 10:48 EDT
Scheduled
The Finesse Agent Desktop is scheduled to be upgraded. No active calls will be impacted but agents will need to clear their browser cache before logging back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Finesse visit OIT's web page: https://oit.duke.edu/what-we-do/applications/finesse-agent-login-tool

Note: This change had originally been planned for 10/11/17 but was rescheduled.
Posted Oct 18, 2017 - 10:48 EDT